We used New Pest Solutions for more than six years and through three different homes. For most of that time, we were very happy with the service we received. The technicians were kind, the pest control was effective, and we remained loyal customers because of that. Unfortunately, our experience with the company's management over the past several months has completely changed my opinion of this business. This summer, while my son and I were away on a mission trip, I realized I had left an outstanding balance unpaid before leaving town. I normally handle our household bills. My husband explained to the company that I was out of town and that I would take care of it when I returned. Despite that explanation, both my husband and I continued receiving multiple contacts regarding payment, including calls to my cell phone while I was away. I paid the balance promptly when I returned. While I found the repeated calls excessive under the circumstances, we continued using New Pest Solutions because we had been customers for years and had otherwise received good service. The bigger issue came later. In April, we paid New Pest Solutions to perform exclusion work on our home. Our technician, John, was supposed to seal primary exterior entry points where rodents could potentially enter. The invoice simply indicated that the work had been completed. Because we were dealing with other issues involving our home, I later contacted the company and asked for details about the exclusion work--specifically, what areas of our home had actually been identified and sealed. I don't believe that is an unreasonable request. If I pay a company thousands of dollars to perform work on my home, I should be able to find out what work was performed. After requesting that information, communication essentially stopped. Steven, the owner, has not returned my repeated phone calls, voicemails, or text messages. We also stopped receiving our regular pest control service despite receiving emails indicating that service was scheduled. I have made numerous attempts to resolve this directly because, after more than six years as a customer, I would have preferred to continue doing business with them. At this point, however, the lack of communication has forced us to find another pest control company. What makes this particularly disappointing is the contrast in communication. When the company was trying to collect an overdue balance, they had no difficulty repeatedly contacting both my husband and me--even after being told I was out of town on a mission trip. Yet when a longtime customer asked for documentation or even a basic explanation of work we paid them to perform, my calls and messages went unanswered. I cannot say why the company stopped communicating with us, and I won't speculate. What I can say is that I have repeatedly asked a reasonable question about work performed on my own home and have been unable to get an answer. After six years of loyalty and three homes serviced by this company, I expected considerably more professionalism and basic courtesy from its management. Good pest control service does not make up for refusing to communicate with a customer when there is a question about paid work. Additionally, I haven't even been able to settle our final bill since I can't get anyone to answer the phone. Unfortunately, based on how this has been handled, I can no longer recommend New Pest Solutions and would encourage prospective customers to consider not only the quality of the pest control itself, but also the level of communication and accountability they can expect if they ever have a question or concern. read more

Daryn was one of the nicest guys I've ever met, he was so good at explaining in detail what the companies process and treatments entail. He listened to every concern I had and addressed every single one. Stephen is very transparent and an amazing communicator. Even when he's in the field it feels like he pauses everything to take care of me, they are all so responsive. Tyler was the most recent employee to service our home and called me before heading over to make sure all of my concerns were noted and addressed. She was so professional on the phone and again so amazing at the job she completed! I am overwhelmingly satisfied with this companies attention to detail and customer service. 15/10 would recommend to anyone looking for affordable and excellent pest control services. read more

We subscribed to your service about 3 years ago. Everyone has been very professional and timely. The techs treat everywhere outside every time. They started treating the inside. After a couple inside treatments, we didn't need the inside treated each time. If we needed it and asked, the tech retreated the inside immediately. There have been 4 times I remember where some spiders, ants, a water bug and fruit flies appeared. I called or texted your service and got a fast response to the retreatment request as part of the bimonthly fee, no additional cost. Thank you for your company's professional service. I highly recommend your company to anyone reading this. read more

New Solutions is the best Pest company I have ever had. Before I used them I had a lot more f spiders. I was bitten by a brown loclus spider that ended me up in the hospital for five days. They had to do surgery immediately. It almost caused me my life. since I have started using New Solutions I barely see any spiders or bugs inside or outside my home. Their service is outstanding and their employees are awesome! I very seldom have to call them for any problems with bugs. I recommend them to everyone. They will always be my Pest Control company as long as they are around. They got me for life!!!! read more

I have been using New Solutions Pest Management for years and I wouldn't change for anything. They have the staff that is courteous, professional and knowledgeable. But what impressed me most was when I moved from Memphis to a small town in northwest Tennessee. They came with me! As with any new house, they treated my new house two (2) months in a row, just as if I were a new customer. Now, I expect them every other month, unless I need them, then they are here to treat my house. Over the years, I've not seen bugs in my house since starting with New Solutions Pest Management. ​ read more

Tyler came to my house today and was friendly and professional!! I have had nothing but the best services from this company. And when they say they do treatments in between scheduled visits (if you have unexpected creepy crawlers pop up), they actually mean it! Next day they are there. My husband and I have been a customer for about two years and have no intentions of even shopping around. Phenomenal and highly recommend!! Thank you, Tyler, and the rest of the crew at New Solutions!! read more

Absolutely love these guys! We've been using them for about 6 months and it's been fantastic. Everyone is incredibly friendly and knowledgeable. They even came back out to place gel baits for our ant problem free of charge after the first treatment didn't work! Very reasonably priced, always punctual, not intrusive. I mean this list just goes on and on. HIGHLY recommend! read more

Ive been using this pest control company for years now and their work is awesome. I had some issues with gnats and ants and when I told them about it ; they came out with no hesitation and sprayed . I notice a few gnats still coming back a few weeks later and they sent someone out the same day and re sprayed again. There customer service is top tier! read more

When I first moved into my house a little over a year ago I had ants, silverfish, spiders and mosquitos contstanlty getting in my home. I hired this company two months after move in and now I never have any issues. I really apreciate their team members such as Tyler for working around my calendar to come service my house the past year. -Josh V read more

These guys came to my door one day offering me a pest control service. It's by far been the best decision I've ever made. They even do free touch ups. They're pricing is honest and there products work. Great communication from the office and you get free services in between if you see anything!! read more

An amazing, affordable company with great service! They've been servicing my home for a few months now and their customer service is excellent! As soon as spider season started cranking up and I started seeing activity, I placed one call and they came right back out! Spiders gone, happy home! read more

This review is for Tyler. Not only did she do a wonderful job- she communicated with me perfectly, worked around my schedule and went above and beyond to get every square inch of my property. Tyler was very nice, well spoken and committed to providing great service. Thank you! read more

Steve and his team have been proving pest control services for our family over the last 4 years. They are always immediately responsive, professional, and their service is outstanding. They are very reasonably priced and do an amazing job. I couldn't rate them any higher!!!! read more

They are alway fast and very accommodating to my schedule. I am very pleased with the service. I have dogs and grandchildren plus we live near a pond. I am happy that we can sit outdoors without worrying about mosquitoes. read more

On time. Notifies of upcoming appointments and gives a notice just prior to arrival. Friendly service always explains what is being done and returns if needed. Had an annual ant problem and it is no longer a problem! read more

Love this company! Have been with them for several years. They are so good to work with. They have wonderful employees who are kind and concerned. .....especially Travis and Tyler. There safe bug control works great! read more

They provided a great price and great options for service ! They were very professional and courteous and so prompt with follow up. I would highly recommend them to anyone looking for a pest control company! read more

I have been using New Solutions for three years and I have been very satisfied with their service. They show up every month, are mindful of my pets, are professional and their products work great! read more

Always very professional and polite! They have been serving our family for a couple of years now, we have been very pleased! We won't use any other pest company! read more