This company is the worst!!! Fridge stopped cooling, so called LG. They sent these people. Came by,…read morehave to order parts....over a week later they show up. Guy got started, then says it's a 2 man job, will have to wait for another tech to get here. Meanwhile I'll go to another call, then come back......still waiting 3 weeks later. LG finally sent someone else (within a couple days)....Don't call (they don't answer the phone anyway) this company. Went almost 4 weeks without working fridge

Horrible customer service! Treat you like Trash! Do not use…read morethis company or trust these people with your expensive appliances. They have no care or concern for the customer at all. Will treat you will crap from start to finish. Go anywhere else but these rude people! Zero stars! RUN! They are only in business from warranty repairs which they screw up every single time. Take your nice appliance anywhere else!!!!

It was great I appreciate you finding a professional for me. I did not wanted a shady mechanic so…read moreI'm so grateful for your help. I kept his number incase I need him again for anything else

From the owner: Willies Appliance & A/C Repair is a licensed, Family-operated HVAC & Appliance Repair company in…read morethe Albany, GA Area. From regular maintenance and repairs , we’ve got you covered. We offer competitive pricing. We can tackle a wide variety of appliance malfunctions. From refrigerators and washing machines to ovens and dishwashers, their certified technicians can diagnose and fix most household appliance issues, getting your home back to running smoothly. We have 15 years of excellent appliance repair service."

Johnathan M fixed my dryer and showed me what to look for with any future problems. He was most…read morerespectfull and efficient in his proceedures. I am a verry happy customer and highly recomend Sears Home Service.

The refrigerator started leaking again the next day. We had…read moreto schedule another appt, which was almost a week away. Technician came out & wanted to charge another service fee for just telling us we had a leak in the line which was what the 1st technician should of told us on the previous visit!

I should have known better I purchased the washing machine it worked a month now the water will not…read morefill up and it gets stuck on rinse I tried to explain I didn't really have a way to bring it to them and because it's a few days after a month I'm going to have to pay for them to fix it few years ago bought a refrigerator from them the man came out he couldn't fix it so he brought another one apparently they only stand by their products for a month don't get fooled you'd be better off to go buy a brand new one

Good place for an insult. A washer or decent customer service, not so much…read more We found the washer we wanted--repaired, of course--from Febles' Tallahassee location, near our house. We were uncertain given the reviews, but went for it because they offered a 120-day repair warranty. 94 days after they installed it, I smelled smoke during a load. Ran to the washer, stopped the spin cycle, and opened it to find smoke billowing out and burn marks all over the crumbled rubber of the gasket. It was clearly spinning off-center. I tried calling and texting the shop repeatedly, to no avail. In desperation, with a few days left on the warranty, I called this Georgia location to see if they were affiliated and could tell me what was happening. They told me the Tallahassee location was closed. (Maybe put that on the website and phone message? One never knows whether to trust Google Maps info.) I asked if they could still honor the warranty. The staff person tried to claim it was out of warranty, then once corrected ask for proof of purchase (fair) and had to call me back a few times, but she was ultimately able to say I could bring it in to Georgia for repairs in the next few days. I thanked her but hesitated, noting that driving an hour and a half to Georgia to be told, in all likelihood, that it couldn't easily be repaired (seems like a cracked tub arm) was not what we signed up for when we bought it counting on the warranty. She said she'd call me back. I soon received a call from the irate owner informing me, in ever-rising tones, that I had to bring it to Georgia for repairs, and they hadn't expected to close the Tallahassee branch, and the reason they'd had to close it was "BECAUSE OF CLIENTS LIKE YOU! YES, LIKE YOU! So listen to me, you can either bring it here or you can SHOVE IT UP YOUR ASS!! click" Great customer service would have meant looking for options: offering a partial refund, or a discount on some other item (wouldn't have been able to take it, but would have been a nice gesture), etc. Acceptable customer service would have been, "Sorry, it's an unfortunate situation for everyone, but repair is all we can offer given the unexpected circumstances." It would still have been concerning that their products seem so often inadequately repaired, but I would have respected that response. What I do not respect is losing her shit and insulting me. Running a small business is hard. That's no excuse for selling faulty products or taking out your anger on your customers. Maybe look inside before blaming customers for your problems.

Exceptional service. The best electric utility that I have ever had. Outstanding customer service…read moreagents, a very reliable distribution system, and responsive support during outages.

My father just passed away. Sumter scrolls through Obituaries (which I called and verified this)…read moreand then takes my dad off of everything. My mom finds out with an email just three days after my father passed. So she cried and cried as she saw things come out of his name. Then they send a "condolences" card in the mail. Wow. Just wow. Fun fact: they changed things out of my dad's name based off of obituary instead of legal document (death certificate). This is not allowed. I will be posting this everywhere until everyone knows. This company has zero care.