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    Cookie Couture DC

    5.0 (1 review)
    InexpensiveBakeries

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    13 years ago

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    Chantel's Bakery - This is the cake Chef Dennis made

    Chantel's Bakery

    (194 reviews)

    $$

    The cake was spectacular and made perfectly! We have a gluten, dairy, and nut allergy so finding a…read morechef with empathy for us and a passion for amazing birthday cakes was a revelation. Dennis and his team crafted the perfect cake and there's no comparison! We are lifetime fans!

    THEY FORGOT TO BAKE MY WEDDING CAKE. And 4 weeks later, still have not provided me a full refund,…read moreeven after promising to do so. Countless email exchanges and multiple texts have been made between myself and the owner, Dennis Stanley, and still I find myself not financially whole. The least they can do is return what I paid. As I will never be truly whole.. for the wedding cake was what I was looking forward to the most, and the realization it would not be coming left me in tears. To do this to a bride and then have her continuously email for restitution and provide TERRIBLE communication is a truly awful thing to do. ***DO NOT USE THIS BUSINESS*** And in general, their communication is terrible. They don't answer the phone and you have to email 2 or 3 times before they respond. Weddings are already expensive and stressful -- do yourself a favor and don't add to it by using Chantel's Bakery. EDIT AFTER OWNER COMMENT: Chantel's Bakery never reached out to me after the credit card did not go through. Actually, the opposite. I emailed Chantel's two days after the in-person meeting informing them that my credit card had not been charged and asked when it would be. I NEVER RECEIVED A RESPONSE. It was not until the morning of my wedding did I receive a PayPal invoice, in which was paid within 3 hours of receipt. Maybe a planner would have been helpful in completing additional follow-ups with the business WHICH IS CLEARLY REQUIRED, so that I didn't have to be the one to realize the cake was missing. However, a business should establish some sort of organization that would allow them not to forget an order IN THE FIRST PLACE. The sad fact is that Dennis told me that the error should have never happened it was entirely their fault and he would provide a FULL REFUND which he has failed to do. They may not have time to complete your order or follow through on promises made, but they sure do have time to falsely respond to negative reviews. Again, I repeat DO NOT USE THIS BUSINESS.

    Cookie Couture DC - bakeries - Updated May 2026

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