After having recurring issues with a former internet provider, I made the move to Volo. I've only…read morebeen using their internet for about 3 months but I'm much happier with their prices and service than I was with my last provider. Instead of waiting around for 4 hours for them to come and install everything, only to have them not show up, they gave me an hour time frame and actually arrived when they were supposed to! I should say that you might want to upgrade your router, it made a huge difference for me.

1 star is generous. Volo was an absolute shitshow…read more They have been unreliable for years, with constant disconnections and the same problems coming back again and again. Whatever gets "fixed" never seems to stay fixed. Most recently, I had five separate serious outage periods within about a month, including multiple multi-day outages. Support was incompetent, inconsistent, and they hallucinate! They would say the connection was fine when it clearly didn't exist. I eventually had to pay for a separate 5G backup internet service just to have something reliable. Avoid Volo if you have literally any other option.

I've had service for about 2 years now. Only the internet. No TV. I use my own Asus router…read more Comcast was giving me a very bad connection with 300+ pings and disconnects. Metronet is more stable with a low ping in the 50s or less. The install guy did a decent job he ran a CAT5 cable along the siding up into the addict. Though we needed another guy to come back out and put new ends on the cable. Service goes down about 2-3 times a day. Service people on the phone say it's losing power. Might be the power supply or the box outside. Then the service tech comes out and says it's your router because it's not metro-net's router. So this won't be resolved. I can't go back to Comcast, because it was worse than this. But I wish it was better.

SAVE YOURSELF AND DO NOT GIVE THEM BUSINESS! I have been trying to ensure my services are cancelled…read moreon top of getting a return label for their equipment for over a week now. I have done calls, chats, and now emails and I still do not have a label to send equipment back with. After cancelling my service, I shut off autopay, yet they still took a payment without my consent. The employees are rude and just flat out dumb. One employee didn't know Alaska and Hawaii are states. I have no words. Please file complaints on every platform possible to bring this company to its end.

We have to have their service no options in our area!!! Service is pathetic, say they will send…read moresomeone out and give you a call 1 hr before. Today 11/22/22 got a call at 820 they would be here between 830-930... Got home at 9 at 10 I called spark light and they said the call was canceled, by tech. I was here at 9, they said 8:30-930 and not it's another 7 days before I can get them here!!! BS, this has happened 2 other times they call a number that I've asked to have removed, even though it does have my cell number on it they do not call it!!! Tired of this crap!!! It's overpriced anyways

From the owner: Serving more than 800,000 customers in 21 states with high-speed internet, cable television and…read moretelephone service, Sparklight (formerly NewWave) provides consumers with a wide range of the latest products and services, including wireless internet service, high-definition programming, and phone service, with free, unlimited long-distance calling in the continental U.S.

Friendly staff, eager to try activating an old TracFone Samsung however we didn't have any luck…read more Seems like an improved spot with more helpful employees than times past. Many options for wireless, cable, and security but limited brands and prices are insane. After nearly 11 years, convinced my parents to move the family plan to Cricket. That was four years ago and we are very happily saving over almost $1200 a year! Five lines of unlimited is over $200 on Verizon. Cricket offers the exact same for $125 without any extra fees, taxes, costs, Verizon-nonsense, or extra Verizon nonsense. Cricket sends us the $125 bill every month and it's exactly $125 every month. That's gold right there. But maybe you're worried about the red? You would rather pay big gold for all that red in the coverage map right? At the most, Verizon has an edge in 4G coverage but I can tell you it isn't worth an extra $75 a month! Also those coverage maps really don't tell you how it really is. I drive nearly 20,000 mi/year around the Midwest and take frequent trips further. At the risk of sounding like a Cricket employee, yes Cricket had black spots in coverage but no more than Verizon. For example, there are two Verizon black spots on State Road 26 (SR 9 in Illinois) between Lafayette and Bloomington, IL. I experienced these all my years on Verizon and now experience similar on Cricket. This has become an interesting and fun game with some of my friend still on Verizon. Also, Canada and Mexico! Cricket now offers completely free roaming in both countries. Verizon does not. The final point here is devices. Yes you can "save" on a new iPhone on Verizon compared to having to buy your own device on Cricket - those savings are quickly paid out with Verizon's higher costs. Cricket also allows just about anything while Verizon only works with Verizon approved devices. In summary: Verizon has the slight edge of more convenient physical locations, more services, and some 4G (and 5G now!!) coverage. But unless you're rich and a bull (cuz of the red get it?), Cricket makes way more sense.

I can not say enough good things about this store! I live in…read morea different state but my Mom is on my Verizon plan and lives in Lafayette. She is a spry 80+ years old. Any time she has an issue with her Apple phone she simply walks in and they show her what she needs to know, or simply fixes whatever she "accidentally clicked". These employees are SO nice and they never rush or talk down to her. It's hard to find customer service like this. Whoever is managing this store, kudos to you and your team! Keep up the good work!!

Worked with Chucky on an internet problem. While on the phone, he talked me through the process…read moreof reconnecting. The internet is working now and I appreciate Chucky's assistance.

Experienced a total internet service outage. Company hasn't updated or communicated anything about…read morewhen the services will be available again, or why they went down. When I called customer service, they said there was no outage. After I told them I looked at an outage map, they said they were working on it but didn't know what was wrong or when it would be fixed.