Shit company, doesn't pay any heed to complaints, outrages are so frequent. Absolutely not…read morerecommended for anyone. Very inefficient.

Would have gone for less stars if I could. Terrible service. Intermittent outage. If you call them…read moreto report a problem, which every other apartment is facing in the building, they tell you that its a $100 charge for a tech visit. Plain and simple rip-off.

I've had service for about 2 years now. Only the internet. No TV. I use my own Asus router…read more Comcast was giving me a very bad connection with 300+ pings and disconnects. Metronet is more stable with a low ping in the 50s or less. The install guy did a decent job he ran a CAT5 cable along the siding up into the addict. Though we needed another guy to come back out and put new ends on the cable. Service goes down about 2-3 times a day. Service people on the phone say it's losing power. Might be the power supply or the box outside. Then the service tech comes out and says it's your router because it's not metro-net's router. So this won't be resolved. I can't go back to Comcast, because it was worse than this. But I wish it was better.

this is the worst company I've ever dealt with in my life. Supplied student ID for discount. Two…read moremonths later, the rate went back up -- did this three times. Then, when I moved out, they failed to transfer the account to my son after providing them with the request form twice. Then I canceled the account, and they did not send a confirmation. On the phone right now, for the seventh time. This company is a rip-off.

We have to have their service no options in our area!!! Service is pathetic, say they will send…read moresomeone out and give you a call 1 hr before. Today 11/22/22 got a call at 820 they would be here between 830-930... Got home at 9 at 10 I called spark light and they said the call was canceled, by tech. I was here at 9, they said 8:30-930 and not it's another 7 days before I can get them here!!! BS, this has happened 2 other times they call a number that I've asked to have removed, even though it does have my cell number on it they do not call it!!! Tired of this crap!!! It's overpriced anyways

From the owner: Serving more than 800,000 customers in 21 states with high-speed internet, cable television and…read moretelephone service, Sparklight (formerly NewWave) provides consumers with a wide range of the latest products and services, including wireless internet service, high-definition programming, and phone service, with free, unlimited long-distance calling in the continental U.S.

I can not say enough good things about this store! I live in…read morea different state but my Mom is on my Verizon plan and lives in Lafayette. She is a spry 80+ years old. Any time she has an issue with her Apple phone she simply walks in and they show her what she needs to know, or simply fixes whatever she "accidentally clicked". These employees are SO nice and they never rush or talk down to her. It's hard to find customer service like this. Whoever is managing this store, kudos to you and your team! Keep up the good work!!

Honestly, I am so lost on how this is even a corporate store. I can't understand how a corporate…read morestore can make such big mistakes and hold zero accountability their employee process. Something that I didn't even approve that ended up costing me $400 for a one month phone bill I went in to speak to the manager (short blonde lady) about it And she basically said she couldn't do anything for me and I was out the money because It had already been taken out of my account. All because her employee made a mistake by starting a process for a trade-in device that was literally stolen and I didn't even have. there's got to be some sort of fine print of not having the customer being held accountable for your own workers mistake because he processed something I didn't approve. I ended up getting a credit on a month and half of a bill, then backdated that credit in one month a $400 phone payment came out. Again, because their employee tried to start a trade in on a device I don't even have. The West Lafayette, location and employees are 10 times more customer oriented and helpful.

They have the worst customer service of any business I have ever dealt with! The managers don't…read moreeven care when someone complains..you would think they would care enough to come up with a solution..not the case at joink!

I'll start by saying the actual internet connection is good...very good. With that being said, if…read moreyou ever need customer service, forget it, it is TERRIBLE. Hold times are forever, then if you're lucky enough to get someone on the line, 1 of 2 things happen, they either cannot help you, or they will tell you that you need to speak to someone else that will "call you right back" and then they never call. WORST customer service I have ever encountered!!