Great store with knowledgeable staff. The location is great but could use more parking spaces.read more

They provide a service, that service is shipping packages. The shipping label I was sent needed to…read morebe printed. I didn't print it before I got to the store because it said bring to store to be scanned. Long story short they charged me $2.91 to PRINT my return shipping label. It only cost 7.99 to ship the item but I had to pay an extra $2.91 to print the label!?!?! The guy was polite but no way they should charge for this! I plan on calling the store manager

I am writing this review because I believe other customers should be aware of my experience at this…read moreUPS Store location. My concern began with what I felt was unprofessional and disrespectful behavior from a clerk. As a customer, I expect to be treated with courtesy and respect, even when there is a disagreement or misunderstanding. What was even more disappointing was the response I received after bringing my concerns to management. Rather than acknowledging or addressing the behavior I experienced, the response appeared to focus on defending the employee. At no point did I feel that my concerns were genuinely heard or taken seriously. Customer service is not only about the interaction at the counter. It is also about how concerns are handled when a customer takes the time to provide feedback. In my case, I was left feeling dismissed and unsupported. Based on my experience, both the customer service and complaint-resolution process at this location need significant improvement. I hope management will take future customer concerns more seriously and view them as opportunities to improve rather than simply defend the status quo.

Always keep amazon boxes/packaging in your car. I stopped by to use the Amazon kiosk to return a…read morepackage as I normally do. This particular item was not eligible for the clear bag and required a poly- mailer. I was helping a gentleman at the counter, and when he sealed my package, he told me I owed him for packaging. The amount was minimal. The point was he did not tell me there was a charge prior to sealing the pack. when I expressed my dismay over the fact he did not tell me there was a charge, he said that's why you had to come to the counter for us to pack it. Well, this was my first experience for I was directed to the counter for a return and the kiosk, nor the employee told me there was a "charge." I told him I would just take my item back and he said "I've already sealed it, so you have to pay" I tried to explain it was the principle behind what happened and not necessarily the cost. The gentleman then said "you know what- just forget it- I'll take care of it." Without admitting any error on his part, he made me, the customer feel as if I was totally out of line because I asked "why I was not told about the charge prior to him using his product. I usually have a positive experience in this store but today the vibe was not happening.

Great customer service and very efficient workers. There was a long line to drop off, but the…read moreworkers there efficiently processed everyone fairly quickly compared to other locations I've been to. This was also my first time dropping off an Amazon return here and the gentleman working gave me some good guidance and information on when to expect the refund and the process. Great team, professionals, definitely worth coming to this UPS location compared to others.

l read all the negative reviews before writing this. The negative reviews are all very old for…read more2014 to 2020 -- I have been using this UPS store versus Rice Creek for the past two years, as they are way more responsive in person. I have complicated printing issues and although it takes time to prepare my requests, I'm given a realistic date and they have always come through. I don't know how long yelp keeps negative stuff on file but once a problem is identified and fixed, shouldn't there be a system to fix yelps rating system? I will say the online system does not work. Instead, make a phone call ahead of time explaining what you need and when. It makes all the difference. When you have a procedures document you need to be printed because you are "old school" and like having that paper copy, just call, get the email, e-mail the doc, and pick it up when they say it will be ready. Past reviews mentioned a manager who believed customers come to the upsstore to serve him and not the other way around. Today's staff is most responsive to client needs and realizes without customers you don't have a job. At the risk of sounding like they paid me to write this believe me - being in a service industry myself -- this UPS Store is doing their best to serve you. If you read this far once you have seen their customer service please post your results as a flood of positive reviews is the only way to correct yelps low rating for this outstanding store. Jim Greenwood - 605 390 5310 a client happy to stand up for their great work.

We use Postal Express for the majority of our shipping needs and we utilize their PO Box service…read more Emily and her team are always pleasant and helpful. Not only can you ship from here but you can pick up a little healthy meal or snack and they have great printing services with quick turnaround.

Greeted upon entrance & extended friendly service. All I needed for a quick printing need, $1.50…read morefor the usage of the computer & 4 documents. In addition to retail shipping products, you can also picks up greeting cards. There's a small amount of PO Boxes & soon they will discontinue UPS drop off services.

I went into the fingerprinting facility even though my appointment was scheduled for later in the…read moreday. I had accidentally double-scheduled myself, but I decided to stop in anyway. The owner was extremely kind and accommodating and went ahead and completed my fingerprinting without any issues. She was very professional, welcoming, and made the entire process smooth and stress-free. We shared a few laughs, which made the experience even better. I truly pray that God continues to bless her and grants her an overflow of business, favor, and success in Jesus' name. I highly recommend her services.

This place is very friendly and I would recommend this place hands down for anyone applying for a…read morenursing license with Georgia Board of Nursing in need of fingerprint services. The staff here are very friendly and I had chat with the staff person there and got to learn a little about her life. They also replied quick to my email. For appointments, they take walk-ins until 4:30pm. They do have an hour lunch break from 12:30-1:30pm. I would email/call ahead, because on weekends, they may do appointments only. To reiterate a tip... enter from the back of the building once your drive into the lot. Overall, good vibes, very quick to send their results to the Boards within 2 hours after I left. Recent Graduates, Community of Augusta, please come here. Thank you.

The store was clean and orderly. The clerk Patrick was courteous and professional. He made some…read moresuggestions that were helpful. The encounter when smoothly.

This is the most reliable UPS Store I've ever had to work with. I've been coming here for almost 2…read moreyears, and for multiple reasons I've been going there a lot in the past few weeks, and the service is always on-point. The staff is attentive and are adept at providing good info. As this location gets very busy, that's saying a lot. I just got some very important papers notarized there, and as my bank doesn't even do this I'm glad this store has that option. The young man who notarized my documents was on-point. I've gotten decent service at other locations, but this one remains the best.