Great customer service and very efficient workers. There was a long line to drop off, but the…read moreworkers there efficiently processed everyone fairly quickly compared to other locations I've been to. This was also my first time dropping off an Amazon return here and the gentleman working gave me some good guidance and information on when to expect the refund and the process. Great team, professionals, definitely worth coming to this UPS location compared to others.

l read all the negative reviews before writing this. The negative reviews are all very old for…read more2014 to 2020 -- I have been using this UPS store versus Rice Creek for the past two years, as they are way more responsive in person. I have complicated printing issues and although it takes time to prepare my requests, I'm given a realistic date and they have always come through. I don't know how long yelp keeps negative stuff on file but once a problem is identified and fixed, shouldn't there be a system to fix yelps rating system? I will say the online system does not work. Instead, make a phone call ahead of time explaining what you need and when. It makes all the difference. When you have a procedures document you need to be printed because you are "old school" and like having that paper copy, just call, get the email, e-mail the doc, and pick it up when they say it will be ready. Past reviews mentioned a manager who believed customers come to the upsstore to serve him and not the other way around. Today's staff is most responsive to client needs and realizes without customers you don't have a job. At the risk of sounding like they paid me to write this believe me - being in a service industry myself -- this UPS Store is doing their best to serve you. If you read this far once you have seen their customer service please post your results as a flood of positive reviews is the only way to correct yelps low rating for this outstanding store. Jim Greenwood - 605 390 5310 a client happy to stand up for their great work.

Great store with knowledgeable staff. The location is great but could use more parking spaces.read more

They provide a service, that service is shipping packages. The shipping label I was sent needed to…read morebe printed. I didn't print it before I got to the store because it said bring to store to be scanned. Long story short they charged me $2.91 to PRINT my return shipping label. It only cost 7.99 to ship the item but I had to pay an extra $2.91 to print the label!?!?! The guy was polite but no way they should charge for this! I plan on calling the store manager

Always keep amazon boxes/packaging in your car. I stopped by to use the Amazon kiosk to return a…read morepackage as I normally do. This particular item was not eligible for the clear bag and required a poly- mailer. I was helping a gentleman at the counter, and when he sealed my package, he told me I owed him for packaging. The amount was minimal. The point was he did not tell me there was a charge prior to sealing the pack. when I expressed my dismay over the fact he did not tell me there was a charge, he said that's why you had to come to the counter for us to pack it. Well, this was my first experience for I was directed to the counter for a return and the kiosk, nor the employee told me there was a "charge." I told him I would just take my item back and he said "I've already sealed it, so you have to pay" I tried to explain it was the principle behind what happened and not necessarily the cost. The gentleman then said "you know what- just forget it- I'll take care of it." Without admitting any error on his part, he made me, the customer feel as if I was totally out of line because I asked "why I was not told about the charge prior to him using his product. I usually have a positive experience in this store but today the vibe was not happening.

I am writing this review because I believe other customers should be aware of my experience at this…read moreUPS Store location. My concern began with what I felt was unprofessional and disrespectful behavior from a clerk. As a customer, I expect to be treated with courtesy and respect, even when there is a disagreement or misunderstanding. What was even more disappointing was the response I received after bringing my concerns to management. Rather than acknowledging or addressing the behavior I experienced, the response appeared to focus on defending the employee. At no point did I feel that my concerns were genuinely heard or taken seriously. Customer service is not only about the interaction at the counter. It is also about how concerns are handled when a customer takes the time to provide feedback. In my case, I was left feeling dismissed and unsupported. Based on my experience, both the customer service and complaint-resolution process at this location need significant improvement. I hope management will take future customer concerns more seriously and view them as opportunities to improve rather than simply defend the status quo.

We use Postal Express for the majority of our shipping needs and we utilize their PO Box service…read more Emily and her team are always pleasant and helpful. Not only can you ship from here but you can pick up a little healthy meal or snack and they have great printing services with quick turnaround.

Greeted upon entrance & extended friendly service. All I needed for a quick printing need, $1.50…read morefor the usage of the computer & 4 documents. In addition to retail shipping products, you can also picks up greeting cards. There's a small amount of PO Boxes & soon they will discontinue UPS drop off services.

The store was clean and orderly. The clerk Patrick was courteous and professional. He made some…read moresuggestions that were helpful. The encounter when smoothly.

Alex is always friendly, patient, and knowledgeable. I only use this location because of his superb…read morecustomer service.

Stopped in here to mail off a package and it took For-EVER! I am not sure if this location is…read morealways this crowded but this day, during lunch time, they needed more staff! The phone was ringing off the hook, there were two workers helping two customers and the line was almost out the door. Although all of that was going on, they gave each customer their undivided attention. The same treatment that each of us would have wanted when it was our turn. I probably won't come back here again unless I absolutely have to. I love the location though! Hate that it is shared with multiple other stores.

Finished a campaign so shopping a ton back to HQ. This UPS store claims they are indeed "not UPS"…read moreand cannot look up shipping labels. I had 35 packages and one of my labels didn't print and they refused to help. They also sat around not helping pack up artwork. Finally I asked and they stepped away from their conversation (mind you- not work conversation). They balked at helping even though I would be paying more than 100 for packaging (which I gladly paid). But WORST attitude and worst customer service ever. Do not give this store your business. Go elsewhere.

I enjoy having my packages delivered to the UPS store. It allows me to know that my packages are…read moresafe and not tempered with. The quality of care goes beyond! Whenever I order online and get a notification that UPS is delivering it, I always pay the $5.99 to allow it to go straight to the store just in case I am not home. My experiences with this location have been nothing but the best. I definitely recommend whether it to ship an item or pick it up. Great store to handle all of your shipping needs.

Why is faxing so expensive these days !?! I came here to fax some documents and it's $1.50 per…read morepage. Everywhere else I called is more expensive than UPS. I decided to stick with them and the process was really simple and fairly quick. The employee built rapport which was sweet of her but I think in a setting where customers are visible, she was a bit unprofessional but I don't knock her for it. She was very helpful with my process, paying, etc from beginning to end. Although inflation is driving everything to ridiculous prices, I will say I'll come back for all my needs.