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Converse Chicago Popup

4.6 (7 reviews)
Open • 10:00 am - 6:00 pm

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9 months ago

Helpful 3
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2 years ago

Helpful 9
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2 years ago

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2 years ago

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1 year ago

Madison was the best! She helped me with all my questions and I love my personalized shoes I had a great experience

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1 year ago

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2 years ago

Very sweet people that were patient with me!! Love my shoes & they were very affordable!!

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DSW Designer Shoe Warehouse

DSW Designer Shoe Warehouse

3.6
(133 reviews)
3.3 mi
•$$

I tried to return a pair of shoes that I purchased on 3/11/2024. When I tried to return them to…read morethe Lakeview store, (Chicago) Courtney the store manager, did not want to help me out. She and the other male employee who has black curly hair refused to help me out and dismissed me. Courtney said, "We cannot help you out. You cannot exchange the shoes. Sorry" in a VERY RUDE manner. Just to let you know that I did not have a good experience with your employees. This made me feel very uncomfortable dealing with the DSW employees at the Lakeview store. Especially when there were other customers waiting in line. I felt very embarrassed. This happened on 5:35 pm Sunday, 7/14/2024. Joseph searched on the DSW website, it says that "DSW accepts returns after 90 days with a receipt of shipping invoice for a merchandise credit. This applies regardless of the original payment method." I have been a DSW customer for some time. I love the store, the products that DSW sells. However, this experience shows a stark and severe contrast to my previous experiences. As a loyal customer of DSW, this surprised me. It really did.

Check the shoe tags for the correct width! I tried on an 8.5 Nike running shoe and told the sales…read moreassociate I'd take it. For security purposes, they keep the right shoe in the back. I was given an 8.5 wide. I didn't use it often, but when I did, my ankle was bothering me. By the time I realized they had given me the wrong width for one of the shoes, 60 days had already passed. I called the store, and the supervisor said, "Bring it in, and we'll make it right." When I got there, someone else said there was nothing that could be done. So, I'm out $90, plus I wasted my time going there. Check the tags to make sure you're getting the correct width!!

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DSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse

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Converse Chicago Popup - shoes - Updated July 2026

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