My only issue with this location is due to one employee--Linda at the customer service desk. She…read morehas been consistently rude and impatient during my visits. Most recently, I came in to exchange a paint product after Lowe's gave me the wrong one. I waited about 30 minutes for a manager, who quickly resolved the issue as soon as he glanced at the paint. I appreciate the manager's help and professionalism. The mistake was on Lowe's end, but the experience was made worse by poor customer service at the desk.

Doors were a special order to fit our home, did not show up on day I was told, no call to let me…read moreknow I called them. Next day still no doors or phone call to let me know. Now we are at an appointment that will be 1 week later. Mind you all the work missed to be available for strangers in my home. Promised to reimburse us some after job completed. Promise never happened but we have doors and no more projects through Lowe's.

What a great find here in Monroe. Knowledgeable, informative, and quick to deliver. During our…read morerestomod of our property, McCollum has delivered tons of stone, yards of mulch, and bales of pine straw. What I have enjoyed most is their willingness to answer questions and advise what might be a better solution. Cool. And competitively priced, too. McCollum has earned my business and I suggest they'll earn yours, too. Has my "Give 'em a Whirl" meter firing up the diesel to deliver some more. Buy here.

Horrible customer service. I sent one of my dump trucks to McCollum trucking and grading to grab a…read moreload of red mortar sand. I called the office to place the order and make the payment. Spoke to Amanda, (very nice girl ) and told her my truck is there to get 15 yards of red mortar sand. She said ok no problem and charged my card for the sand. She told her loader man to load my truck with 15 yards of red mortar sand which is what I ordered and paid for. Once my driver delivered the load and dumped it out at the clients jobsite he sent me a picture of a successful drop as he does with all the loads he delivers. Upon closer inspection I noticed it was NOT RED MORTAR SAND, but red mulch instead. I call Amanda and ask her what I paid for? She responds: 15 yards of red mortar sand ". I tell her: well my truck just dumped out a load of red mulch. She responds and says: well I told my loader to load him with red mortar sand, idk what went wrong, let me transfer you to my boss man Ronald (the owner of the company). I asked him what we can do about this as his employee and loader man clearly cannot follow instructions nor does he know the difference between red mortar sand and red mulch. Keep in mind that the red mulch is double the price, and he can possibly loose a lot of money if his loader keeps loading trucks with material that is double of what customers pay for. Simply because his loaders don't follow instructions from the office and can load trucks with whatever they feel like even if it costs double the price!?!. Ronald proceeds to tell me that my driver, should know better with what he's getting loaded with, when in reality his loader should know better and load the correct material as the loader man does this everyday for a living. (My drivers do not get out of trucks for safety reason, especially around big loaders that would crush a human with anyone even noticing) COMPANY POLICY. The only way my driver knows what he's loaded with is after he or she dumps the loader out. Once again, for safety of my drivers. In conclusion, Ronald told me it's my problem and I'll have to be once again paying for a load of sand for the second time due to his employees incompetence. I told him I will be buying another load of sand, but not from him. You sir (Ronald) did not only loose out of a load of red mulch for the cost of red mortar sand, but you also lost a trucking company as a ongoing and future client due to your horrible customer service and untrained employees mistake. Little do you know that call was recorded where Amanda, and you admitted your loader made a mistake and I will be passing that on to my credit card company once I file fraud charges to get a refund. Do better next time. I Hope this review will help someone else from getting treated this way.

I found this independent hardware store to give excellent service with very knowledgeable…read morepersonnel. If you want a hometown friendly place to shop, this place is tops. The prices are well in line with other larger competitors and the expert friendly help will make a trip here well worth your time.

do not carry but one iteam of each instrument each tool each hand tool each gloves . so if need…read moremore than that jacksonville hardwear has it.

Placed an order for a few electrical items (surge protector, outlet, etc). Two weeks later, nothing…read morehas been delivered. I called to inquire about status of order. Was told that person was out to lunch and would call back. No call back. So I called them again. Was transferred a couple times and finally got ahold of someone that said the order may not have shipped yet. They asked if I would hold as they contacted manufacturer. I told them to cancel my order. A proper business would have emailed or contacted me about the order being delayed especially considering it was 2 weeks. A proper business would have returned my call as committed. The only reason for not getting a 1 star is that they refunded me promptly.

This company has great customer service. The product that I needed was out of stock, but they were…read moreas helpful as they could be and responded quickly every time I contacted them.

This is my go-to place for anything I need for yard maintenance. While there are other stores in…read morethe area that serve a similar purpose, the variety and selection of products here cannot be best. For example, there are lawn products that I've not seen at other stores. Whenever in doubt or a product to use for a specific job, I always come here.

Melissa was so so kind and sweet for helping me! love coming to this store they always have what I…read moreneed and are super easy to work with.

The worst customer service everytime we come here. The supervisor is no help, and very rude. The…read moreworkers are rude. They don't greet when you come in. I drive to the Charlotte location to get things now because every time I go to to the monroe location, it's always something. Horrible customer service, get better management and train the employees to be respectful and professional.

This store is STOCKED!!…read more Recommend: Yes! People here in Monroe just don't appreciate what is here, compared to other states with HF stores. This place is stocked to the top of their shelves with products, super friendly Staff and nothing to complain about! Much better business model IMO than the Blue and Orange big box stores.