Wow. What a complete and utter joy.. Oh wait...
I will say this, the seats are great. But even if the seats were made of cashmere, came with blankets, pillows (the special kind from the infomercial with the creepy guy) and had a masseuse with each one, it still would not make up for the horrible service you get from the... worst staff on the planet. Yeah, that's the correct wording.
I have been here a few times and its been hit or miss. There's one guy that's nice and always pleasant. That's it. One guy. Needless to say, he was not there last night.
Fist of all, we walk in and..let me just paint the picture. Imagine a group of really unpopular high school girls. But they are delusional and think they are all Rachel McAdams from mean girls, with the mentality of popular high school girls. Huddled up like a group of snobby , snickering fools, giving rude looks, like "is there a reason your standing near us?"...Um yeah, because you work here and your supposed to tear our tickets and sell us popcorn you idiots. Literally looking at us, saying nothing.
We finally get it. Movie is supposed to start at 830.. Pretty soon its 835. Hmm, that's weird. 837.. Sshh, wonder whats up. 840. Ok ill go ask. I go back into the school yard with these ridiculous chicks, still huddled in a little circle, almost literally clinging to each other. And as we walk up and stand a foot away, waiting patiently for them to stop there own little conversation which is undoubtedly made up of "omg shut up. No you shut up. Shut up", we notice they look at us, but say nothing and return to their awesome convo. So we step closer, like an inch away from their faces, Still nothing. There's only one reasonable explanation. I am Harry Potter. I must be wearing my invisibility cloak.
I finally say, is the movie going to start? Shes like "Whaaaa..?". The movie. That thing we all paid for when we came in. The moving people on the big screen. Will-it-start? Shes like oh. Ill have to ask someone.
Cut to 9pm. We are all in the theater talking about how incredibly rude the staff is. No one has ever come in to say one thing. "Were working on it, folks".. "Going to be a few more minutes".. Nothing. No word. They could have come in, threw popcorn on us and said "heres some free popcorn, bitches", and that would have been less rude. I go ask again. Same girls in the same little huddle (none behind the counter or even in a position where youd think they were working there), just starring at me.
Im like, whats up with the movie? "Ohhh. Its probably not going to work". Umm, what?? "Well I mean I don't know." Ok, can you ask the person who might know? Then she he says "hes going to go in, in a few minutes to see whats wrong" ...W-H-A-T??? We have been in there 30 minutes and hes going to just go in NOW to see whats wrong?? "Umm yeah, Ill tell him. You might wanna just leave though". Ok, am I on a hidden camera show? I said how long might we be talking? "maybe like ten minutes. Or not at all. But you can wait if you wanna see it".
We go back in. Cut to 925, ok its been almost an hour. NO ONE EVER came in during this whole thing. I go out and just look at her until she says something. Shes like "yeah its not going to work." I said, you do realize there are people in the theater waiting. For an hour now. And no one thought to ever come in and tell us that?? She stands there and says nothing. A guy says he will refund our money and "try to move us into another theater to see a different movie". Um no. "well, I can give you a refund and a pass to come back". Wait here, ill get the passes. He never comes back.
I go to the front (at this point its only 4 people who have waited). The most rude employee of all time is "helping us". She says nothing, hands us the pass and says "k. thnx".
Im like ummm, the refund..? And she says "oh yeah". Guess she conveniently forgot. Everyone said this has happened multiple times at this place. Bizzare. read more