Booked this hotel after returning from our cruise the night before flying out…read more Rooms were great, very large we had 5 people and clean. We had a room with a seating area (pull out couch) and sleeping area separate. Restaurant onsite with some variety but higher priced, we opted to order pizza. Pool is open late which was great for the kids. Unfortunately we flew out very early so could not have the free breakfast included. The hotel has free airport shuttle even for early morning flights, this was so nice so we did not have to worry about transportation. My only criticism is the cost of parking we rented a car for the day to drive around Miami and parking over 15 mins was $30. A great spot to spend a layover day!

We booked this hotel for a large group going on a cruise. I contacted group sales months in advance…read moreto reserve a block of rooms for the group. That process was fine. Through the Hilton app, we were all requested to checked in and request a room. We did that and all requested the 7th floor. When we got here, we were all placed in different rooms all around the hotel, not on floor 7. We were not informed that it was a first come first serve and not the rooms we requested. As we all waited in the lobby for hours with no word, we saw people check in hours after us and get the room we requested. Even within our group, I requested one room and it was given to someone else in my group. I also worked with Leydi Miranda who emailed me to tell me she was the event coordinator and my point of contact. I emailed her back immediately with questions and she did not respond. One of my questions was, could I ship my wedding dress to the hotel and she hold it. She never responded. I shipped the box then continued to call her work phone, cell phone, email her, and text her to see if she could collect my box from UPS. She never responded. I had to use the chat feature on the Hilton app to talk to someone else. Once we got to the hotel, I wanted to speak to her. I called, still no answer, the front desk called. Still no answer so we went to her office and she answered and had my box THANK GOD. We returned to the same hotel after our cruise and had the same problem. We checked in and had to wait as others got into their rooms before that. I'm actually writing this review as I wait for my room. The hotel itself is a great location for cruisers but the service is unacceptable. We will not be staying here again.

Overall a good stay. The room was clean and comfortable, but the hallway noise was a bit noticeable…read moreat night. Still, the service and location made up for it.

My daughter and I stayed here for a night for a quick getaway to the downtown Miami area. The…read morehotel is very nice and it's in the quiet area with a small view of the city. I checked in on the app the day before and picked the room. We parked in the garage, went to the lobby, and got our room keys. As we went to the room, there was a sign on the door indicating the room was occupied. I was surprised and ended up going back to the lobby to see what happened. It turns out that the app was glitchy and we were put in a different room number. The lady behind the counter made adjustments and we were able to stay on the same floor as what I originally picked, but in a different room. The room had a king bed, a fridge, microwave, a TV, drawers, and a bathroom with a shower. It was very clean. We got two drink vouchers to redeem at the lobby/pool bar, which was a plus, to enjoy while we were at the pool. The hotel has a fitness center as well. The continental breakfast provided a selection of coffee and juices for the beverages. The food items consisted of a waffle bar, different types of pastries, and breakfast foods to choose from. They offered a little more than some of the other locations I have been at.

Stayed here for 1 night to take off for a cruise the next morning. Excellent location if taking a…read morecruise. There is a shuttle to the port about 1.5 miles away. Older hotel that didn't have a digital key like all Hiltons do, and which the app stated would be available to me. Couldn't check out on my app either. Long lines upon arrival and checkout so plan on this since you can't use the app. When I asked the clerks about this on both occasions, as they didn't even have a drop-off location for keys to check out, I was ignored, or the subject changed. The bed was comfortable, and the room was large. I have stayed at many Embassy Suites, and they all come with a living area. This room had a separate sink and lighted mirror in the bedroom along with the bar sink and bath sink. I could hear all kinds of commotion while in the living area, but I couldn't hear any of that back in the bedroom. They offered room service, but it was turned off on the app, and no one would answer the phone. I didn't get the free breakfast so can't share any insight on that.

The rooms were excellent and very comfortable. We also received great customer service from…read moreeveryone we encountered, which I truly appreciated. However, the check-in process was extremely long and frustrating. As a Hilton Honors member, I'm accustomed to being able to check in through the app, so I've never experienced a wait like this at a Hilton property. The elevators were constantly out of service, which was especially frustrating considering how large the hotel is. At one point, it took almost an hour just to catch an elevator. The breakfast area and evening cocktail hour were also extremely chaotic and congested. Overall, while the room and customer service were excellent, the hotel's overall experience was disappointing. Unfortunately, I would not stay at this location again.

I've renewed my Dutch passport in San Francisco, and Washington DC, and would have to say the…read moreoffice in Miami is by far the friendliest. Although, the Embassy in DC does throws a nice Orange Fest during April which is always fun. When you park and arrive in the building they ask you to sign in before you can enter any of the offices. For a small country the renewal requirements are pretty extensive from the passport picture, which has very specific sizing requirements, to the detailed application. Had to make an appointment online to see them first. You have the option of having the passport sent to you (but you must bring a self addressed prepaid envelope by one of their pre-approved vendors). I didn't bother. I just went back to the office to pick it up. I received an email telling me 2-3 weeks later it was ready for pick up. Well 3 months later I finally had a chance to pick it up. I made another appointment for my little one to get her initial passport too. The office has a waiting room with a TV which is a nice convenience. On the two occasions I've visited in Miami the office didn't seem too busy either. Since it's Brickell consider coming via metro. It's a little more convenient than dealing with the rush hour traffic.

One of my friends needed to renew his Dutch passport so I accompanied him to the Netherlands…read moreConsulate Services. All visitors for such services need to make advance online appointments which can become rather confusing since the web site is listed under "Dutchappointments" but more specifically being http://www.rsonac.org/other-services/8---other-logistics/schedule-an-appointment.html. I would also say confusing because of the interchangeability of words for the country, as being either Holland or the Netherlands but with the people being referred to as Dutch. Indeed, I onetime recall one of our many not to bright (and we do have a lot of them) U. S. Customs agents hauling one of my friends away when we were entering the United States. I enquired what the problem might be and was told that when questioned he had said he was from Holland but his passport indicated that he wasn't at all from Holland but in fact from the Netherlands. Go figure that one! LOL! Anyway, the Dutch or Netherlands Consulate Services, whichever, occupies a small but comfortable space on Brickell with the staff being very multilingual. Besides doing passports or merely attending to matters involving citizenship, they are friendly enough to chat with anyone interested in visiting Holland, having some brochures and travel information available and able to answer most any question you may have.

Orderly, efficient and Covid Safe/ Compliant. I went to renew my passport. Made the appointment…read moreonline. Checked in with security guard, was promptly allowed to enter 15 min before my actual appointment. Handed over my documents for review, immediately tended to by a friendly employee in one of the counters. Took photo on the spot, fingerprints, etc. Actual sitting /waiting time in lobby - 25 min. From arrival to departure with my new passport In hand -- 80 minutes. Make an appointment, be organized with your documents and bring cash to pay.

Incompetent, un-professional , non-helpful Jerks. GO SOMEWHERE ELSE. I flew in from another city…read morethese morons CANCELLED my appoint 3 days before the date. Wasted my time and money.

Siempre eficientes y muy amables. La sala de espera pudiera ser un poco mas comoda y faltan…read moresillas. A veces se llena de gente hasta el pasillo de afuera del consulado.

Ii would give them No stars if possible. After getting there at 6 a.m. they refused anyone without…read morean appointment (although they are already processing my visa and have my passport, all i needed to do was drop off proof one document to complete the application they had already accepted.) Additionally, you call and no one picks up. All you get is an automated message and its absolutely IMPOSSIBLE to make an appointment..... Horrible!

Super friendly staff. Easy check in. Awesome restaurant with…read moremany options for brunch and dinner. Bkft included come even with specialty coffee!

Stayed at this dump late July 2026. Wow, what a HUGE disappointment from the moment you try to…read morefigure out "valet parking," which does not exist to the moment you leave your dingy, outdated "suite." Firstly, there is no valet parking. You have to pull up in a tow away zone. Luckily, I had my daughter to carry the bags up the stairs to the lobby, as I stayed in the car to avoid a citation or worse. I had to then drive my car to the Marriott to park. Yes, I walked back to the Hilton during bad weather. Secondly, I was told that I could not have pets in the suite. My husband did not drive down with the dogs, since I had supposedly used points to upgrade to a dingy, outdated suite. This so-called suite did not have access to the balcony, and the view to the hotel across the street was blocked by a ladder on the locked-up balcony. Turns out that you can have pets in the dingy, outdated suite. Maybe it was for the best to not have my dogs since the weather was bad. Thirdly, the television did not work. Maintenance crew tried to fix it through the weekend, but the screen kept freezing. With bad weather through the weekend, there was nothing to do but sit in a dingy, outdated room with a bad television. Obviously, I was not going to walk to the Marriott to retrieve the car to pull up on a tow away zone to pick up my daughter and cousin to leave the hotel during thunder and lightning. Luckily, Hilton Team Member Dario understood our frustration on our way out. He compensated the family for a very depressing weekend. Dario should be promoted to the general manager position! Hilton, you can do much better!

Came into Miami for business and we've had a hard time finding our, home hotel, when we're in town…read moreand we thought we'd try the EB. Has a distinctly European style to it, but I'll tell you we booked through Expedia and I've got a suite room that had a separate setting area with a desk with two sliding doors king size bed with a decent TV. I will say that the additional sound bar is weird because it doesn't sync up with the TV so you get a little bit of a lag or an echo and the TV doesn't turn up by itself nor does the TV mute and allow you to play the sound bar separately so there's a little bit of a disparity. Also, we had trouble with our air-conditioning, but once I pointed it out within an hour, the maintenance man had fixed the air-conditioning for the whole fourth floor because I was in a room about 15 rooms away from my coworker and both of us had a hard time sleeping last night because the lowest temperature we could get the room was 73 which doesn't sound bad but if you're trying to sleep you need to be in the high 60s. Another weird thing is they don't have a refrigerator in the room, but they have a refrigerator on our bar and so I had to get creative with putting my water and stuff in there to get a cold. I'd rather just have a fridge. But the big one is the shower shower is just amazing. It has as many showerheads as you could ask for I think two on the ceiling for coming out of the wall plus the one that is mounted to a hose. My room also had a bidet, but I didn't give that a shot but definitely would stay here again. We sat at the bar one night and had probably some of the best bar service we ever had a restaurant was pretty decent. Did a separate review for Miranda Mediterranean. The last thing I would say is the mechanism that holds the toilet paper roll in my room was installed upside down so anytime you want to use the toilet paper. It would slide off and go onto the floor so it was installed upside down so some weird stuff but definitely the room itself was cool.

We had a reservation here and our flight was 2 hrs late so we didn't get to the hotel until about…read more10:00pm. When we arrived the clerk was very friendly and he upgraded our room for no charge. Our room was very large and clean. We ate at the hotel restaurant called Miranda's. The food ok. We would definitely stay here again but would probably get something to eat else ware. The hotel is only 10-15 mins from airport and they have a 24hr shuttle.

I went past Thursday for my appointment (Ley de Memoria Democratica)…read moreThe parking was easy in the same building. If you go for few minutes will be only $4.00 ( I paid $16.00 because I have to wait longer time) The officer was kind and nice, they give you a number and of course, you wait. But somehow was good to wait because every single person there was missing one or more documents. They respect your turn if you were missing something, when you come back they will see you. There is an office (not related to the Consulate) that helps everybody, but of course you pay for their service. Once you are there, you want everything to flow. The gentleman who took care of me and many others had a lot of patience but he was firm when explaining what you missed. Some people with thin skin could say he was rude, not me! My grandparents were from Spain and my mother, I am used to that "tone" My delay was because I was missing few things that honestly could have all of them, but I don't think the Consulate website has a link that lists all documents in the sequence they want you to present them here the day of your appointment. Recommendation for everyone: - review all your documents and have them in order. - go on time (do not go many hours ahead of your appointment because that's why the wait is longer) - do not park outside the building, it will take more time and the meter might not allow you to add more time. - organize your day in the way you are prepared to spend there more time than expected. - be sure you have some cash or credit card ready in case you missed something and you need to go to the 5th floor office. Good luck!

Came here on October 21, 2025, which was the last possible day for the Ley de Memoria Democrática…read moreprocess -- so yeah, total chaos outside. People everywhere, folders flying, nerves running high. But once you get inside, everything shifts. It's calm, professional, and surprisingly well organized considering the madness in the lobby. The security guard at the front was super helpful and told me there are a bunch of different consulates in the building, so make sure you know which floor you're headed to before showing up. The Spanish Consulate itself was very structured and polite. They move people through fast but not rushed, and the staff were kind to everyone I saw. Heads up: they do take your original documents, so bring extra copies or scans for yourself before you go. That part makes some folks nervous, but it's part of the process. Honestly, I was there about two hours total and everything went smoothly once I got past the door. The staff are clearly doing their best to handle a huge crowd, and they were patient and professional the whole time. If you follow the directions, come prepared, and keep calm, you'll be fine. It's busy because everyone's trying to reconnect with their family history -- that's kind of beautiful, in its own hectic way. Pro tip: show up early, bring water, and have your documents in order. You'll survive it just fine.

One does not venture to the Consulate General of Jamaica - Miami, located in the depths of Downtown…read moreMiami to chit-chat, keke, or generally fool around. One comes here to handle some immigration, citizenship, or other legal matters pertaining to the country of Jamaica. The workers here are satisfactory but at times a bit icy. Only one or two employees were outright mean and exasperated a couple of times, but most of the time the service is pleasant enough. The last time I visited, there was complimentary instant Blue Mountain Coffee with non-dairy creamer and no -calorie sweetener and sweetened, instant ginger tea. I was able to get my citizenship papers successfully. Just make sure you take all your forms of ID and that your paperwork is perfect! Or you will have to drag your butt right back down to Flagler St to re-file your paperwork. Of note, the photographer, Balance, is a shining star in the department with his calm demeanor, irie music, and photography skillz. Also got to meet the Consulate General of Jamaica for the Southeast US/Cayman/Bahamas.

I would not advise any of my fellow Jamaicans to renew their passport through this office. They do…read morenot answer the phone, and when they do, they seem bothered if you call multiple times. I've also experienced them speaking to others while on the phone with me, which is very unprofessional. I submitted my passport application in September of last year. I was later told that additional documents were needed, which I sent in early November. My passport is still in Miami. I was then advised to come in person, which I did on February 10. It has now been almost two months since then, and I still have no update. This system really needs to be improved. I urgently need my passport.