Booked this hotel after returning from our cruise the night before flying out…read more Rooms were great, very large we had 5 people and clean. We had a room with a seating area (pull out couch) and sleeping area separate. Restaurant onsite with some variety but higher priced, we opted to order pizza. Pool is open late which was great for the kids. Unfortunately we flew out very early so could not have the free breakfast included. The hotel has free airport shuttle even for early morning flights, this was so nice so we did not have to worry about transportation. My only criticism is the cost of parking we rented a car for the day to drive around Miami and parking over 15 mins was $30. A great spot to spend a layover day!

We booked this hotel for a large group going on a cruise. I contacted group sales months in advance…read moreto reserve a block of rooms for the group. That process was fine. Through the Hilton app, we were all requested to checked in and request a room. We did that and all requested the 7th floor. When we got here, we were all placed in different rooms all around the hotel, not on floor 7. We were not informed that it was a first come first serve and not the rooms we requested. As we all waited in the lobby for hours with no word, we saw people check in hours after us and get the room we requested. Even within our group, I requested one room and it was given to someone else in my group. I also worked with Leydi Miranda who emailed me to tell me she was the event coordinator and my point of contact. I emailed her back immediately with questions and she did not respond. One of my questions was, could I ship my wedding dress to the hotel and she hold it. She never responded. I shipped the box then continued to call her work phone, cell phone, email her, and text her to see if she could collect my box from UPS. She never responded. I had to use the chat feature on the Hilton app to talk to someone else. Once we got to the hotel, I wanted to speak to her. I called, still no answer, the front desk called. Still no answer so we went to her office and she answered and had my box THANK GOD. We returned to the same hotel after our cruise and had the same problem. We checked in and had to wait as others got into their rooms before that. I'm actually writing this review as I wait for my room. The hotel itself is a great location for cruisers but the service is unacceptable. We will not be staying here again.

My mom and I have been trying to make an appointment online for the past 3 months and it has been…read moreimpossible!!! So I'm going to brake it down for you guys how we were able to get our passport and cédula done without an appointment. We got to the consulate at 5am this past Monday morning to wait in line. There was already 40 people plus ahead of us. People get in line the night before believe it or not. There's a parking lot building right down the street from the consultare. We were there for about 7hours that day and paid about $18. Bring a folding chair, sweaters and umbrella depending on the weather. Also bring your coffee and some snacks. They will open their doors about 8:30am or so. Once you go into the consulate they will ask what you're there for, and they will give you a number to wait in the lobby. They will take your pictures and fingerprints but make sure to bring a money order and whatever necessary forms for your process. For a passport it costs $94 and for a duplicate cédula it costs $63.13. There's also a coffee shop next to the consulate that sells money orders if you forgot to purchase one. NOTE: They may not process more than one document in one day and you may have to come back. Also check the dates online to see which holidays they are closed and which Saturdays are available for open Saturdays. Hope this helps everyone! Best of luck! ----------------------------------------------- Hemos tratado de hacer cita por la pagina web del consulado con mi mami desde hace 3 meses y ha sido imposible. Aquí les voy a dejar saber cómo fue que pudimos hacer nuestro trámite de pasaporte y cédula sin cita. Llegamos al consulado a las 5am de la mañana este Lunes pasado para esperar en línea. Ya habían más de 40 personas esperando afuera. La gente llega desde la noche anterior para que vean. Pueden parquearse en un estacionamiento que queda cerca del consulado. La vuelta fue como por 7 horas ese día y pagamos $18. Traigan una silla de doblar, chaquetas y sombrillas dependiendo del clima. También traiga cafecito y algo de comer. El consulado abre sus puertas eso de las 8:30am Ya entrando le van a preguntar cuál es su trámite y le dan un numero y va directo a la sala de espera. Ahí en el consulado le toman sus fotos y huellas. Pero asegúrese de traer un money order y las formas necesarias para su trámite. Para el pasaporte cuesta $94 y para la cédula duplicada cuesta $63.13 También hay una panadería al lado del consulado para comprar money orders si necesita. NOTA: Depronto no le hacen más de un trámite el mismo día y va a tener que regresar. También chequee los días de fiesta en la página web y los Sábados que tienen abierto para hacer sus trámites. Espero que esto les ayude! Buena suerte!

Estimados señores del Consulado de Colombia en Miami: ​Me…read moredirijo a ustedes nuevamente para manifestar mi profunda preocupación y frustración ante la imposibilidad de programar una cita para la renovación de mi pasaporte. A pesar de seguir rigurosamente sus indicaciones y de haberlo intentado de manera constante desde el mes de enero, el sistema de agendamiento no funciona de manera efectiva. ​Deseo exponer los fallos técnicos específicos que he documentado con fotos y videos: ​Inestabilidad del sitio: Ingreso al sistema con antelación y realizo el proceso de carga de datos, fotografía y código de seguridad puntualmente a las 10:00 a.m. Sin embargo, al momento de seleccionar la cita, la página web se cae repetidamente. ​Retraso en los códigos de verificación: Tras lograr superar las caídas del sistema, el código necesario para confirmar la cita tarda más de 5 minutos en llegar a mi correo. Para cuando logro ingresarlo, el sistema indica que ya no hay cupos disponibles. ​Errores de disponibilidad: En mis intentos más recientes, tras esperar el código de validación, el sistema rechazó la selección indicando que el horario elegido correspondía a la "hora de almuerzo", a pesar de ser una opción habilitada por la misma plataforma. ​Entiendo que otros usuarios han logrado agendar sus citas, pero mi experiencia --y la de muchos otros-- demuestra que el sistema presenta fallas críticas que impiden el acceso equitativo al servicio. Adjunto las pruebas visuales de estos errores. ​Ante la urgencia de renovar mi documento de identidad y el tiempo invertido sin éxito durante meses, solicito de manera respetuosa una solución alternativa o asistencia directa para poder concretar este trámite, ya que los canales digitales actuales no están cumpliendo su función.

Ii would give them No stars if possible. After getting there at 6 a.m. they refused anyone without…read morean appointment (although they are already processing my visa and have my passport, all i needed to do was drop off proof one document to complete the application they had already accepted.) Additionally, you call and no one picks up. All you get is an automated message and its absolutely IMPOSSIBLE to make an appointment..... Horrible!

Siempre eficientes y muy amables. La sala de espera pudiera ser un poco mas comoda y faltan…read moresillas. A veces se llena de gente hasta el pasillo de afuera del consulado.

Awesome place! You…read moreknow, every time we need to deal with a government agency, we almost always feel that we are being pushed into a wormhole. I mean, slow and unresponsive clerks, people who couldn't care less, these are images that come to mind. Not here. These people are super efficient. Not only that, they take the time to talk to you and explain scenarios in detail. They are more interested in customer satisfaction than in making more money. This is crazy! I have been coming here for a while, over the years, so I have a good sense of how things run around here. Like I said, I always come with my fists up, ready to fight, but there is never a fight. Everything is always happiness. It really is a good consulate. I love Peru. Of course, parking comes to mind. Luckily there is plenty of parking outside the new location on Coral Gables, and complimentary parking at the building if you have a handicap decal. Basically, no complains at all.

Excelente atención al cliente! Atención rápida, cordial y muy eficiente. ¡Excelente servicio del…read moreconsulado peruano!

Título: Servicio al Cliente Excepcional y Procesamiento Rápido de Documentos en Docurapid…read more Calificación: Recientemente tuve el placer de utilizar los servicios de Docurapid para la notarización urgente, apostillado y envío internacional de documentos importantes, y estoy encantado de otorgarles una merecida calificación de 5 estrellas. La característica destacada de mi experiencia fue, sin duda, su servicio al cliente líder en su clase. Desde el momento en que me puse en contacto, el equipo de Docurapid, en particular Esperanza, mostró un nivel excepcional de capacidad de respuesta y amabilidad. Esperanza no solo respondió rápidamente, sino que también demostró una comprensión aguda de mi situación urgente. Sus instrucciones claras y concisas hicieron que todo el proceso fuera sin problemas, infundiendo confianza en que mis necesidades estaban en manos capaces. Lo que realmente distingue a Docurapid es su ejecución impecable. En una situación en la que el tiempo era esencial, lograron notarizar, apostillar y enviar mis documentos a un país diferente, todo en un solo día. Este nivel de eficiencia es un testimonio de su dedicación y experiencia en el manejo de asuntos urgentes. También debo elogiar a Jully por su notable rapidez en el procesamiento de la documentación. Su compromiso de asegurar que todo se manejara de manera oportuna subrayó aún más el compromiso de Docurapid con la excelencia. La profesionalidad y atención al detalle de todo el equipo fueron evidentes en todo el proceso. Comunicarme con Esperanza y Jully fue un placer, ya que no solo fueron eficientes sino también amigables, haciendo que la experiencia en general fuera agradable. Es raro encontrar un servicio que combine velocidad, precisión y amabilidad, pero Docurapid superó mis expectativas en todos los aspectos. Para cualquiera que necesite servicios notariales profesionales con alcance internacional, tarifas razonables y, sobre todo, un excelente servicio al cliente, Docurapid es, sin duda, el lugar adecuado. Se han ganado mi confianza y gratitud, y recomiendo con entusiasmo sus servicios a cualquier persona que busque un socio confiable y eficiente en el procesamiento de documentos. Docurapid ha establecido un nuevo estándar de excelencia en su campo.

An excellent and reliable service! The staff is attentive and kind…read more I highly recommend it, 100%!

Absolutely amazing hotel stay before my cruise. This hotel is clean, convenient to shopping and…read moreplenty of restaurants/bars. Walking distance to a Publix, the mall, bakery, etc. The hotel checkin is on the 6th floor, the first floor is mainly a seating area and concierge. They offer free hot breakfast, mini fridge and microwave in the room, cruise shuttle at time of this review is priced at $12 with pick up times at 10a, 11a, and 12p. If you miss breakfast, they had breakfast bags with fruit and other grab and go items. You will need your room key to access the laundry room and guest floors. There is no carpet in the room I was in (basic king- not the elite level) and pets are not allowed. Service animals only. The hotel has a lobby bar, three restaurants are located right next door (Sproutz, Batch Gastropub, and Shahs of Kabob). I dined at Sproutz and Shahas of Kabob and both are good, but they are not affiliated with the hotel. I stayed 3 nights prior to my cruise and I really enjoyed my stay. The air conditioner worked with no issues, pillows are very soft, bed was firm, but not uncomfortable and I slept better in that bed, than my own. There is a master light switch to control the overhead light in the entry and bathroom. You can operate them separately (it just takes some flipping of lights to figure it out). Decent water pressure and nice, hot water at night. Morning time I suggest getting your shower in early. Hot water is still present but not as hot as it was the night before. Tip- I took my shower at 5/6am the morning of checkout and the water was hot and perfect for a nice shower before leaving for cruise. Staff was always smiling, friendly and willing to assist. Carlos at the concerige desk is very helpful, ask for his recommendations and he is more than happy to assist. The 7th floor has the laundry facility, but many machines were out of order. This is going on my pre cruise hotel list because it was the perfect hotel and the perfect location. It was about a 15min ride to the cruise port and airport. The cruise port ride was booked for 8am, so I beat the 9am bumper car cruise port traffic. The video I posted is short and quick, but a glimpse of the room

My daughter and I stayed here for a night for a quick getaway to the downtown Miami area. The…read morehotel is very nice and it's in the quiet area with a small view of the city. I checked in on the app the day before and picked the room. We parked in the garage, went to the lobby, and got our room keys. As we went to the room, there was a sign on the door indicating the room was occupied. I was surprised and ended up going back to the lobby to see what happened. It turns out that the app was glitchy and we were put in a different room number. The lady behind the counter made adjustments and we were able to stay on the same floor as what I originally picked, but in a different room. The room had a king bed, a fridge, microwave, a TV, drawers, and a bathroom with a shower. It was very clean. We got two drink vouchers to redeem at the lobby/pool bar, which was a plus, to enjoy while we were at the pool. The hotel has a fitness center as well. The continental breakfast provided a selection of coffee and juices for the beverages. The food items consisted of a waffle bar, different types of pastries, and breakfast foods to choose from. They offered a little more than some of the other locations I have been at.

Five Stars is not enough for the experience I had. I arrived a little late because traffic getting…read morefrom Broward to Bird Road took less time than getting from Bird Road to the consulate which anyone in Miami will understand. I was already expecting stress, and it was the complete opposite. Within about eight minutes I was sitting with officer Carlos Samoes who was kind, patient, and genuinely committed to helping. I had brought a professional passport photo that ended up not meeting the requirements, and instead of turning me away, he worked through it with me and even took new photos himself to make sure everything was correct. During my visit, I interacted not only with the officer, but also with the consul and the vice-consul, who both came out to assist. That level of care and accessibility is something you do not see often. One thing that is important to understand is that this is a government process with a very clear system. You do need to follow the steps online, submit what is requested, and wait for approval before scheduling. If you do that, it works. The system is structured for a reason and once your documents are approved, everything moves very efficiently. I was there for over two hours, not because they were slow, but because they took the time to make sure everything was correct. I also saw people arrive without appointments expecting to be seen, and that is simply not how it works. If you follow the process as designed, you will be taken care of. The entire experience was handled with efficiency, professionalism, and a very human approach. I walked out the same day with my passport in hand. Truly impressive and deeply appreciated.

Terrible service I heard it are only good for white…read moreAmericans. I sent documents and money order over there they "lost it" an open name money order and their website is the wost! You have to upload documents several times and it is never satisfactory.

There's nota phone number to contact them. The website it's bad to try to find information that…read moreyou need

Eu e minha mae de 82 anos , disable, invalida, tinhamos um apontamento marcado e agendas. Assim que…read moreentramos pela porta de Entrada, um Senhor Latino extremamente mau educado nos tratou com muita grosseria pois entramos pela porta errada. Ela falava com a voz Alta, super grosseiro como se fossemos animais enxotando para fora. Depois de sentar e conversar com outras pessoas, descobrimos que ele faz isso a muitos anos. Que absurdo!!! Estamos indignadas como um orgao como o Consulado pode ter Uma Pessoa como essa tratando nois brasileiros dessa forma. Ele nao se descupou e ainda continuou a tratar as oessoas da pior forma possivel!! Sera que depois de tanto tempo tratando as pessoas brasileiras dessa forma , ele nao Vai ter Um repreendimenro ou Uma atitude do Consulado?? Aqui deixo a nossa indignacao e revolta. Ps: pelo menos 5 pessoas nessa segunda feira foram mau tratadas por esse senhor seguranca Latino. FACAM ALGUMA COISA PARA PARAR ESSE AGRESSOR DENTRO DA NOSSA PROPRIA CASA!!​​​

This hotel is basic and has a great location in the middle of the busiest streets in Coral Gables…read more They had the nicest shampoo that dry bar doesn't even sell. I would say that's the only down side. I appreciate the shampoo they offer. Art and design is very nice. The staff at the desk are also helpful and friendly. They helped with my luggage. Valet is on point with their services.

It's a very sterile, 90's techno-looking place in grays and reds…read more The rooms have thin walls and you can hear everything from your neighbors' room. The hallway noise is very intrusive into the room as well. Very few places to store things - just two drawers under the coffee station by the sink. Not conducive to getting dressed. Weird cubby holes to the left of the bed with one small shelf and minimal closet space. No dressers or drawers in the bedroom area. The shower area has no light above it and the toilet area next to it is the only light. Too dark! The pool area is very nice looking. A big flat area with two roof covered areas for respite from the sun. the pool was not freezing apparently not heated. They have some nice offerings - a bar that serves drinks and light food options from 5 pm to midnight, a restaurant open starting at lunch. The parking valet service is efficient. Given the price, am not sure we would return as the value was not there.

I've renewed my Dutch passport in San Francisco, and Washington DC, and would have to say the…read moreoffice in Miami is by far the friendliest. Although, the Embassy in DC does throws a nice Orange Fest during April which is always fun. When you park and arrive in the building they ask you to sign in before you can enter any of the offices. For a small country the renewal requirements are pretty extensive from the passport picture, which has very specific sizing requirements, to the detailed application. Had to make an appointment online to see them first. You have the option of having the passport sent to you (but you must bring a self addressed prepaid envelope by one of their pre-approved vendors). I didn't bother. I just went back to the office to pick it up. I received an email telling me 2-3 weeks later it was ready for pick up. Well 3 months later I finally had a chance to pick it up. I made another appointment for my little one to get her initial passport too. The office has a waiting room with a TV which is a nice convenience. On the two occasions I've visited in Miami the office didn't seem too busy either. Since it's Brickell consider coming via metro. It's a little more convenient than dealing with the rush hour traffic.

One of my friends needed to renew his Dutch passport so I accompanied him to the Netherlands…read moreConsulate Services. All visitors for such services need to make advance online appointments which can become rather confusing since the web site is listed under "Dutchappointments" but more specifically being http://www.rsonac.org/other-services/8---other-logistics/schedule-an-appointment.html. I would also say confusing because of the interchangeability of words for the country, as being either Holland or the Netherlands but with the people being referred to as Dutch. Indeed, I onetime recall one of our many not to bright (and we do have a lot of them) U. S. Customs agents hauling one of my friends away when we were entering the United States. I enquired what the problem might be and was told that when questioned he had said he was from Holland but his passport indicated that he wasn't at all from Holland but in fact from the Netherlands. Go figure that one! LOL! Anyway, the Dutch or Netherlands Consulate Services, whichever, occupies a small but comfortable space on Brickell with the staff being very multilingual. Besides doing passports or merely attending to matters involving citizenship, they are friendly enough to chat with anyone interested in visiting Holland, having some brochures and travel information available and able to answer most any question you may have.