This is the review I posted directly to the BBB, and the review they tried contacting the owner about.
"Between April 17-25 Construction Rhinos worked on a partial master bathroom remodel which included tile, shower, and a new tub. After utilizing the tub for the first time my stepson noticed a significant leak under the tub in the kitchen from the 1st floor ceiling. We notified the company of the problem on May 17th which was the first day utilizing the tub. The owner, Bobby Owen, came by on May 18th to look at both the tub as well as the ceiling. He said he would come back and fix both at no cost that coming weekend. After several attempt to call, text, and even having a visit scheduled resulting in a no call no show it seems as I am being ignored. Several attempt to call have resulted in an almost immediate voicemail, and texts have went unanswered since May 31st."
On top of this after the review was sent in to the BBB the owner contacted me about a week after. He stated that he had seen the review and would like to fix the problem. I stated that I had already had the tub fixed costing $250 but still needed the ceiling repaired. He said he would come out and do the ceiling the following Saturday and that he would reimburse the amount for the tub. Once again he no called no showed and gave me his wife's number to contact him prior to that no call no show. After that date he has yet to answer a call or a text regarding it.
The BBB has made several attempt to get in contact with them and they were unable to contact them as well. However they are still reading messages and posting so the requests are not going unseen just unanswered. The work looked good, however the fact that it didn't hold up and they do not answer after work is done shows what kind of business practices they have. I unfortunately can not recommend them. And sad that small claims will have to get involved due to the amount we paid for the work as well as getting it fixed after finding out my wife is pregnant. read more