This is one shady company. I signed up for a trial membership and they were so desperate to sign…read moreme up, they kept on coming back to me with more discounts and larger credits - that should have been my first red flag. I was looking for quite a few different items since we're renovating most of the house. However, DirectBuy was more expensive compared to what I could find locally or online, especially after factoring in all their hidden charges for mark-up, handling or shipping (and most items don't even ship to the home - you have to pick it up from the store or pay a second shipping fee to have another company ship it from the store to your home). One thing I liked when I signed up is they have this minimum guaranteed savings (e.g., hardwood flooring could be a minimum 20% cheaper guaranteed than any price available to the public). The problem was the staff in-store refused to honour this guarantee, providing different non-nonsensical excuses. Add to this their completely antiquated e-commerce website where you need to click through to the checkout page before you can see the true cost for an item, and this was all a huge waste of time. Don't bother with the travel side of the company either. I just got another telemarketing call from them and the guy wouldn't tell me what the fees were, at first pretending like my membership was still valid in his system, and kept on just beating around the bush. Save your time, save your money and avoid this terrible company.

BUYER BEWARE!! This franchise is going under. Do not give…read morethem $$$ for memberships. You can get better prices by shopping around. They take your money upfront for orders and then ignore requests when looking for updates. I have 2 orders with them for bedroom sets for my kids. I paid upfront and 7 months later I still have no furniture and no one calls you back or takes any ownership. VERIFIED THAT THE CANADIAN OPERATION IS OUT OF BUSINESS.

My absolute favourite retail therapy in Toronto. Beautiful gifts, very original cards and custom…read moregifts that celebrate 'Toronto'. And the furniture, sustainable pure wool rugs! The interior design team is known for their client-facing collaboration. Just stepping in the shop, I am instantly made to feel like family. Thank you PS Christmas gift ideas right now are awesome!

A truly outstanding customer service experience…read more I had wanted to replace my sofa, and was willing to invest in something custom. It was a mixed bag of experiences visiting other local furniture and design stores, and it was almost on a whim I gave Kendall & Co., a call -- I'm so glad I did! From that initial phone call, through the consultation, the ordering, and the delivery, every aspect of this journey was top-notch (even given the challenges of supply chain issues these days). The designer I worked with, Kevin, was knowledgeable, patient, and a pleasure to deal with (as was every member of their team throughout the process). And every step of the way I was increasingly confident I had made the right decision in trusting them with the design and creation of my new couch. The couch was delivered today and it has exceeded every expectation I had. Kendall & Co., will be my first recommendation to friends and family (and even random strangers) when they ask where they should go to check out great interior decor and furniture.

We had a postive experience working with Adriana. She was supportive and helpful all the way…read morethrough. We ordered two chairs and a sofa. I would recommend this business. They do not pressure or fancy talk they are there to help and they do help.

Purchased a couch in late 2020 for over $1,200, which comes with a reasonable expectation of…read moredurability and workmanship. A button detached within the first months and was repaired by the store, indicating an early workmanship issue. Since then, multiple additional buttons have come loose, suggesting this was not an isolated incident. Communication via email and phone resulted in only two options being offered: pay a $300+ moving fee to return the couch for repair or arrange and pay for transportation myself. For a product at this price point, this approach to a recurring defect is disappointing. Buyers should factor in the product n quality and how post-purchase issues are handled.

They officially opened its doors to consumers looking to buy or need a quick fix in their homes…read more Unlike other home decor stores that I have been to, this place pays great attention to customer service as you can see associates happy to assist you at any point of your shopping. Also, they do PRICE MATCHING so if you find any material at a lower price, they will match it.

The store is very nice, the staff is very nice and helpful, and the flooring looks great, BUT the…read morekitchen faucets are complete garbage. Don`t let the elegant appearance fool you, the quality of kitchen faucets is poor. Stick to the flooring, and anything that has no moving parts. I bought a Como brand kitchen faucet and paid $150.00 for it, thinking it would be good quality. Looks are deceiving, and the price led me to believe that I was buying a good quality faucet but I was wrong. It was easy to install, it looks beautiful, but you only have 2 choices of water temperature.... scalding hot or freezing cold. There is no way to moderate the water temperature. It`s almost impossible to get a balanced warm temperature. I am either scalding my hands, or freezing them. The faucet is complete garbage, and now I have to buy a new faucet because I didn`t return it, so that`s on me. However, I thought I would get used to the horrible temperature settings after a few weeks, but alas, I was incorrect in my assumption. I will now go to Home Depot and get a Kohler or Moen.

Hello Guff! We stopped by and found the perfect dining room table (we've been searching for…read moreawhile). And the next day we picked it up. We're happy to have it sitting in our home now. But that's not what I'm writing to you about -- I'm writing because shopping at your store was a great experience! ...from the moment we stepped through the door of Guff and were greeted (by Schroeder) to being assisted with checking out the table/being shown how the drop leafs work (by Schroeder) to paying for the table and a couple of ceramic cups and saucers (the latter just having arrived/but Schroeder looked them up/"no problem") to having our table prepped for pick up (by Paul and Schroeder) to being greeted the next day with a smile (by Paul) to the assist with the table being lifted into the back of our SUV (by Paul) ...it could not have been a better experience!! We will definitely be back -- AND we'll pass on to everyone we know and then some, what a great place to shop Guff is!

GUFF has some of the most unique furniture you will ever find. They have a huge space filled with…read moreitems that can fill your house from head to toe. Some really nice antique furniture in very great condition. The staff is very knowledgable and will spend a great deal of time helping you pick out the perfect piece. They have products ranging from beds, artwork, dining tables, cabinets, chairs, carpets, desks and everything else. They always have new products in store every time I check them out. 10/10 would recommend everyone to check them out for all your furniture needs.

The variety of designs available is incredible, and the quality of the products is excellent. The…read morestaff was professional and went above and beyond to help with recommendations and advice. Everything turned out beautifully, and the space feels completely refreshed. Would definitely come back for future projects!

Perfect place to shop wallpapers! Best price you can find in GTA, and perfect customers service too!read more

I had an amazing experience with a purchasing of a kitchen table at 1270 Caledonia road…read more Dhouha was very patient due to the arrangements that I had to make with the person in charge with the container, while in the store, as the table will be shipped overseas. After all, Dhouha was able to apply for a discount, as it was the last table, and it was accepted. I am very happy with this purchase and the professionalism of Dhouha.

Went in a few weeks ago to re-furnish our home. I've dealt with their main brand in Montreal…read moreMadison Corbeil which was always wonderful, it's a shame this site isn't even close to the same standards. We were the only people in the store, made eye contact with 6-7 staff, yet no one greeted us, offered help or even checked in as we did find many pieces we wanted. After an hour we gave up and left only to give another business our sale. The worst part is I told their head office about this dreadful experience and they didn't even reply. Do not shop here if you like be treated like a peasant. Run, don't walk but run away as there are so many businesses that actually want and deserve your hard earned money. It gets one star because you can't leave zero stars

Lots to choose from for your bathroom and plumbing renos. Big enough for great selection and small…read moreenough to get proper attention and help. Store just off Leslie, but must drive in coming south on Leslie as there's a one way boulevard separator. I googled them for general info and noticed some really bad Google reviews which was very off putting, and at first deterred me from coming here. So I came here to browse as they had a great sale on Riobel products, which is hard to find since they only sell to bath boutique stores that have longevity presence. I've been here 3 times this week (january 2018 Snowmageddon) and this store despite the snow dump and freezing snow-rain has customers constantly coming in and out. They seem to have at least three sales staff that are always here, and they all acknowledge you and ask if you need help. Kal(Khaled) was the guy that helped me and was really nice without any pressure. He understood I needed some items today or fast and helped to call for expedited delivery. Then I returned a few days later to return a tap because my plumber needed another style set up, and he remembered me and offered to exchange to another item, as the refund policy is strict here. They have a house brand called Royal, which syle looks like another premier brand but for way less, and it feels really solid, full of metal not plastic parts like you get at a big box store. Lots of high end bathroom plumbing parts, free standing, bath tubs, toilets, bowl sinks and vanities on sale over the winter. My work colleague did warn me, she also bought from them at this sale, and a small piece was missing from her shower set in the sealed box. When she asked for them to help they referred her to the company(Grohe in this example) as they are the ones who packed the boxes and can send the replacement/missing pieces and not this store. I can see why this would upset customers, but Home Depot would do the same. So far so good, happy with my purchases on plumbing hardware.

I'm a fan of this place. great customer service: they are always there to answer the phone, and…read morevery friendly. No wasting time on hold! Their prices are fair, and they have a great selection of modern plumbing fixtures in a range of finishes. Really - you don't need to go anywhere else.