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    Constantine Victor S MD

    5.0 (1 review)

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    14 years ago

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    Skin and Cancer Institute - Bakersfield - California Ave.

    Skin and Cancer Institute - Bakersfield - California Ave.

    2.9(124 reviews)
    0.8 mi
    $$

    These people are terrible! My 86 year old mother was referred to this place by her primary care…read morephysician. Made an original appointment for the office on California Ave. Went to the appointment where the dermatologist found two questionable spots. Dr did a biopsy on the spot a week later we got the call that she has two types of skin cancer. The person we spoke to made her an appointment to start treatment Immediately.One day prior to her appointment my mother received a call stating that they need to cancel her appointment something with the insurance. Called the insurance company who stated that they never received any paperwork from the dermatologis/oncologist Dr. Greens office for my mothers treatment. Joey insurance guy put us on a three way call with the dr office to verify and asks what is needed so my mother can begin treatment. Dr office denied canceling the appointment and could not give a straight answer as to authorization was needed. This blew me away! This staff should be knowable or at least find someone who is. Long story short at the end of the called we we're told that someone was going to call us Monday 4/20 and make my mother another appointment. It's now Tuesday the 21st and no one has called. As a matter of fact I called the office three time. I called the office where she had her original appointment and then I called the office where she was going to see Dr. Green the oncologist. No one ever answered the phone it went straight to voicemail. When I finally got ahold of someone I was told that she could not make an appointment for my mother because the appointment I'm requesting is for treatment not a follow up. when I asked to speak to the office staff my request was denied. I was told that a message would be sent and someone would call me back. Again still no phone call. What kind of office has a call center tell their patients they can't speak to a live person on the phone or returns phone calls. My mother has cancer two types one is rapidly growing. I had previously made an appointment for myself but will not be keeping it and will be looking for another dermatologist. I've contacted her primary care doctor who could not believe she has received this type of treatment from a medical professional. So unprofessional and lack in patient care and customer service. He will be referring her elsewhere. i suggest you go elsewhere if you are looking for a dermatologist. Don't go to this one.

    This company has no integrity and their bill department apparently has no intelligence. I paid a…read morebill to them in December 2024 and had the evidence to prove it. They took the money out without my knowledge two additional times to get it again. And this is without telling you or sending you a new bill. They take the card that you used to pay your very first visit and they use it to pay off anything they want without your authorization or even your knowledge. They don't send bills so you have no idea what you owe. Then they take money out from a card that then put you over the limit. There is nothing this company can do that would fix this. They obviously do not give a crap about people in anyway.

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    Skin and Cancer Institute - Bakersfield - California Ave. - May Specials!

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    Constantine Victor S MD - dermatology - Updated May 2026

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