It's hard to consign here. I've done it twice. The first time they said they didn't sell two items but they couldn't find them when I went to pick them up. You have to search through all the hangers and find your own stuff by the way! So take pictures!!! They ended up giving me money for the items, so I tried again. The second time they didn't call me to tell me if they were taking my things for two days. I had to text them to see what was going on. They aren't very organized. That's hard to trust when I am giving them my designer clothes and bags, some worth thousands of dollars. :/ read more

"I want to take you higher Baby baby baby light my fire" (Sly and the Family Stone) High end rules here. Make no mistakes about it, this is a high-end consignment store. Ralph Lauren shirts for $32.50, Nikes and Pumas for $50+, etc. While strolling around I checked out a few prices and told my wife I just saw a dress stickered for $500, she laughed and said "big deal, I just saw one for a thousand." So you get the idea, right? The store was very neat, well organized, and very full of inventory. High end inventory. A lot of these posts complain about rude staff encounters, well we encountered no rudeness, we also encountered no interaction at all, not even a greeting when we walked in or an offer for assistance. Maybe you'll walk out with a few high-end treasures here. read more

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ZERO Prefer to donate next time and have never had a problem consigning at other places before. When I went to get paid, they told me I had to come back for check and it would cost me to mail it. When I returned, they said they had no record of me . When I went back 15 min. late with phone screenshot, they said oh yeah, but your check is not available yet. *DO NOT consign with them !* Not worth the stress and it worked out for them because they got hundreds of dollars of high end things from me and they can now keep the check they don't seem to want to give to me. This all started in Feb. and now it is the end of June read more

Nice selection of name-brand (and also high-end) clothes. The store is immaculate, and I've never been pressured to purchase. Very helpful staff at front desk. It's a hit-or-miss place - worth coming back. I purchased exceptional bargains when I shopped for dressier holiday clothes - at a sliver of the original cost. Most items are in very good condition. Overall an excellent consignment shop in a very convenient location. read more

I haven't enjoyed consigning with this business one bit. The prohibitions within the contract are overly expansive. Enforcement gives them a weird sense of pleasure, and they are very strident in enforcing their contract. While I understand the need for it, their attitude is ugly. A small complaint about the strictness is met with a vigorous "It's in the contract. No one reads the contract." The woman's disdain for the people who provide her with merchandise was off-putting. But what really bothers me is that every time I've been in the shop, I ALWAYS feel as if I'm being scolded for some small detail. It's not a good feeling. For that reason, I'm no longer interested in sharing my favorite stuff with this unfriendly store. And I always feel shortchanged. The payout is poor, though I'm sure the management, which thrives on argument, will strenuously disagree. read more

The selection, value and service is exceptional. Sarah, the new manager, is an extraordinary leader and professional. I return time and time again for the excellent selection, wonderful and sweet and helpful employees. A big shout out to Maya, who has always offered excellent advice when making buying decisions. read more

I brought in several items and after reviewing my accout I asked about the pricing and payout. An item listed for 24.50 sold for 7.15 and another item listed for 20.50 sold for 8.20. I understand the 40% fee but seems like when I asked about the payout it was the same as others have said - we take 40% and probably sold items for half-price. And today (May 7th) , I inquired about a misplaced "lost" item. The manager attemped to help me find the item but no where to be found. She was supposed to get back to me but a week has gone by and no call. I did call today and was told that they found the item and it probably sold later that day or the next. She could not give me the selling price as she was at a meeting. Very convienent, since she said that I would receive the original 24.50 if not found. Never trust their contract. I don't trust Consignment Originals in AVON. read more

Sarah, the new manager, is so sweet and professional!! And the staff is really down to earth,friendly and helpful. ...I love this store..large selection of designer brands at reasonable prices..and they have daily sales in your text.if you sign up for texts,,, and when you consign you get a discount.. there aren't any other consignment shops that i know of in the area that offer that! Check it out..its worth the trip! read more

Great store to find clean, stylish, and affordable fashion for great prices. I always find some great deals here. The new manager, Sarah, is great - super friendly and is doing a great job keeping the store fresh and the inventory organized. I go every week :-) read more

Sarah, the new manager, is so personable and welcoming to clients. It's a pleasure to shop and consign there. I've noticed that the store is now very organized and clean. The staff is also very friendly and helpful, they seem to be very happy working there. When management takes care of the staff the staff takes care of the clients. Well done! read more

I hate to give such a low rating to a consignment shop, but this store is so over priced, it makes no sense to shop here, over the regular retailer. The prices are all equal to what you would find at Marshall's and at Nordstrom Rack, and some items are even higher. Why shop at Consignment Originals, when you can buy the brand new items at the same or lower cost? The store has a lot of items, navigating through the items takes time, since they're all mixed together. They have tops, outerwear, and jeans separate and by size, but sweaters, shirts, and tops are all on one rack. Needless to say, this store does not appear visually appealing. read more

Consignment Originals - One of the racks. - Used, Vintage & Consignment Near Me - Avon, Connecticut

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Twice I have requested a check dispersement only to arrive and not have check available. Furthermore, to charge $3.00 for a check to be mailed is outrageous! We, the consignors, provide your inventory and you nickel and dime us for payment? I'm done with Consignment Originals; many, better, consignor-appreciative shops out there. Seriously, you're NOT all that! read more

The last thing I remember was the girl at the register saying to me snidely that she never buys labels when shopping. While checking out my items that were all hi end labels. Was she jealous? Was she spiteful? Or was she just plain stupid.? Does she not understand where she is working? How can I trust my things to someone that confused. I agree with the negative comments I've read. I'm not selling or buying there ever again. I'm embarrassed for them. read more

Well, back to where we started and it's not great. My original review pointed out the unfriendliness of the staff. It got much better over a few years but it's back to where it was. I brought items in recently and both women working the area looked miserable. RBF big time. Barely grunting to communicate. Reject pickup was the same. I felt extremely unwelcome. That plus the fact that you make Pennie's on the dollar for your items. I think I may do ThredUP permanently now. With a nationwide audience my items have gotten more. I wish DoubleTake were still in Canton. read more

I brought in many high end pieces and when I went back they "lost" my Dolce and Cabana scarf. No one cared, they said they didn't have it. No one offered an explanation or credit.... Just pretended it didn't exist. A $400 scarf disappears and no one dealt with it. read more

I visited Consignment Originals in Avon for the first time last week and received the best service ever! The staff was so welcoming and offered to help me with my selections and suggested great items. I ended up spending almost 200$ and got so many new items and wonderful pieces. I did not feel pressured and they really listened to what I was looking for. I can't wait to stop by again! read more

While looking around the store I found the clothing not so exceptional. I went home and cleaned out a closet. I washed and pressed my clothing and checked for any pilling etc. . Some I brought right over to goodwill the better I brought to Consignment Originals. I took 30 items in feeling quite good as I felt what I was bringing in was in better condition than some out on the floor. Some items were never worn and some items worn once or twice. I then received a text saying 0 of my items out of 30 were accepted. I have never been so humiliated. There was nothing wrong with my clothing. When I asked why I was told while mine were in great shape, they don't take anything over 3 years old, mine were borderline. I understand the strictness of consigning. I just am insulted as the clothing on the floor were not any better than mine, as a matter of fact some should go straight to goodwill. . read more

This consignment store is the best.. high end boutique style clothing.. they have so much of my favorite brand.. White House Black Market.. best store ever.. thank you to the sweetest staff.. read more

Consignment Originals - Got this j Jill dress here and love it.. brand new item.. - Used, Vintage & Consignment Near Me - Avon, Connecticut

If I could give a lower rating than "not good," I would. I was "greeted as I was just barely in the door, by a rude, ill-manner woman who nastily told me "we stop taking consignments at 2:00." I had called earlier asking about the consignment process and that was NOT mentioned. She stopped short of calling me a liar. Any professional would have erred on the side of the customer. Instead of being called out, I should have been welcomed to the shop; politely informed of the store's procedure and graciously invited back. Because I was insulted, I will NEVER return. I will take me very high end merchandise where I am appreciated. Some of my expensive pieces were never worn and/or were once once or twice. Your loss, Consignment Originals. JO read more

Excellent service, selections, and prices make this shop amazing. I've never been disappointed. Consigning there is easy and the staff is accommodating. read more

I too was greeting with the phrase, "two years old or less" in regards to the age of clothes being consigned and was taken back because many styles don't go out of fashion. "This is trash" is what was said by the woman behind the counter as she dropped my original membership card in the waste bin. I have been consigning with you folks for several years now, in different locations, and admit my membership card had seen better days. These are just two points of poor customer relations that day which could have been handled better, if even said with a change of tone in her voice. Most of the time spent consigning was like I was not even standing in front of the women, invisible, with them making comments and talking to themselves with no concern of being overheard. Despite the general manager contacting me to find out how the situation could be corrected (good practice) I feel there is no resolution. The store has lost my business and respect. I have worked in retail most of my life, owned my own business, and volunteer. I believe there is always a level of courtesy to be upheld in any field. Please be aware of the lack of professionalism from people hired to run this particular store. read more

This is my favorite consignment store! The clothing brought to this store from consigners are brand names and are offered at great prices. The new store manager, Jenna is terrific. She has really gone above and beyond to change the atmosphere of the store. You will need to go often because the clothes don't stay on the racks too long. read more

Everyone is just rude for not liking this place but that's the kind of women you get in Avon... this place is great, good selection and after a certain day if an item is not purchased the price is lowered. read more

I had a few things I wanted to get rid of and I figured consignment was the best way to do it considering these items were still new...Wrong. Consignment Originals is THE WORST thing you could ever do to get some money for your stuff. Between mid December and mid March I made around $12 for four items that totaled $53?! They take 50% of your proceeds and take another 25% or more out of your half for sales, and they're always running some kind of promotion. Worst of all Consignment Originals lost one of my items or better yet stole it because it wasn't even listed on my inventory list?! I can't wait until May 27th at 10am to pick up the rest of my things and sell them myself on eBay if any of these items are even there anymore?! I'm terrified to find out as some things are high end!! If I could give this consignment chain 0 stars I would. If all that isn't bad enough the owner is extremely rude. It's amazing how she managed to find such nice employees?! Please think twice before choosing consignment, especially Consignment Originals!!! read more

What happened? Yelp shows hours on a Thursday night until 8 PM but I arrived before 6 PM and the place was dark. Are there any nights it's open late? I I didn't look to see if there were open hours posted on the door or in the window somewhere but somebody needs to inform yelp. read more

Don't waste your time! I just brought in 6 pair of nearly brand new, plus size, Gloria Vanderbilt capris. They sell for $35 - $50 each at Kohls. The manager, Carla, refused them, saying that they were cheap from Costco & BJ's and she "couldn't mark them high enough". They are in perfect shape and the only reason I was looking to consign them is because I lost weight and they are all too big. Last summer I brought in several similar pairs (GV from Kohls) and every one of them sold, so I know there is a market for plus size capris. I don't know what this woman's problem is, but I am done with this place. She was so condescending about my supposedly "cheap" pants. I used to love this place, but I'll be looking elsewhere from now on. read more

I visited this store for the first and last time today. First, when I walked into the store I wasn't even acknowledged even though the salesperson was standing there not doing anything. On the sale rack in the back of the store I found a dress marked down to $10.25 (I think). I knew the designer and knew that it was a good deal. When I brought it to the register the clerk told me that she couldn't sell it to me for that price. She told me that "someone" must have switched the tags and then disappeared into the back and after 5 minutes came back with a new tag pricing the dress at $58.25. I told her that it was bad business not to honor the price on the tag and she said she could never sell the dress for that price and, again, said someone must have switched the tags. I was floored to say the least. I've never in my life had a store not honor the price on a tag. It certainly wasn't my problem that the price was wrong. I called when I got home and explained exactly why this was bad business and she told me I didn't understand how consigning works. I do, I've consigned and I'm a huge consignment shopper. It's called the cost of doing business. Sometimes you just have to suck it up when an employee makes a mistake. How can you shop at a store when you don't know what they're going to charge? If the deal is really good they'll just tell you that it was priced wrong. Aside from not buying the dress it was a humiliating experience. I would NEVER do business with this store. They've missed out on a very good customer. The woman who manages/owns the store is unbelievably rude. I will tell everyone I know not to visit this store. read more

I really like this shop. I have always been treated with a friendly hello upon entering. Staff is very helpful. Store is clean with great selections. I have been in the shop on numerous times when so called "customers" have been downright rude and nasty to the staff. The staff always handle the behavior in a professional way! read more

I called to see if they were open until 8 pm tonight. No, they close at 6 Monday-Friday and are not open late any night. Unlike every other retailer in Farmington Valley, these people can't be bothered to be open late any night. Oddly enough, since they are all members of the working community, they don't have any respect for other members of the working community that work until 6 pm. I will find another consignment shop to shop from. read more

I too have shopped at Consignment Originals in Rocky Hill and was thrilled to learn they were coming to Avon. When I walked in with my items and began speaking to the customer representative behind the counter, she told me that I'd have to wait until she took care of something and moved to another area of the store where she seemed to be arranging jewelry behind the counter. There were no other customers. I patiently waited and she finally came over with a very unwelcoming attitude. What happened to the concept of the customer comes first? Why be in this business if you don't like your job or so it seems...? I will take the recommendation of another reviewer to try Valley Double Take or Uptown of South Windsor. read more

I have consigned at many consignment stores in the Hartford area and was very excited when CO opened a store in Avon. They have taken many of my items. They know my name and greet me with a hello each time I walk into the store. I have also found some great pieces in the store that I purchased with my consignment cash. Thank you for opening a store in my area and keep up the good work! read more

Don't Waste Your Time! I've been a loyal Consignment Originals customer for about 15 years, almost entirely in Rocky Hill, until the Avon location opened. Let me be clear; Rocky Hill is FABULOUS to work with. After today, I will be closing my account in Avon and going back to Rocky Hill, despite the fact that it's not convenient. I brought a laundry basket full of items in today. Having consigned for so long, I very much understand what they will and will not take. Today I was informed they are only taking items less than two years old. In my opinion, that somewhat defeats the purpose of a Consignment store, but that's not my say. Apparently they are strict with that rule, because I actually saw the associate looking for the date tags on one of my skirts. What really upset me however, was that there were numerous items she did not even take the time to unfold and look at. I asked her what was wrong with an adorable Baby Gap pair of shortalls, and she claimed that they only take baby clothes if the tags are on. Again, doesn't that somewhat defeat the purpose of a consignment store? At the end she did not take a SINGLE item out of probably 15. I can't believe I wasted my gas and time. Again, I've dealt with CO for years and never had an experience like this so I was quite disheartened. In the beginning of the transaction, I declined to look around while they reviewed my stuff and have to wonder if that's the reason she couldn't be bothered with me, since clearly I wasn't giving any money back to them. read more

Best consignment store in CT. Am a shopper and a consignor and love the professionalism of the staff and range of merchandise. Petites too! Have referred the shop to many friends. Shop here! read more

just read the review from someone who had a wonderful experience at the Avon store. Up until now I would have said just about the same thing and given it a thumbs up review....However, today when I went in the manager was not very friendly nor at all helpful. I had several items that hadn't sold and she not only was NOT about to help me, she told me that CO didn't encourage people to come back to pick up unsold items and she couldn't/wouldn't give me the color of the dress I was looking for not tell me how much certain items had sold for. Previously, the young woman who I had dealt with couldn't have been more helpful. I was totally discouraged today. Unfortunately I have things that will need to be picked up next week and then again in March...after that I will most likely go elsewhere.. And I will certainly tell me customers to find a different place. read more

I have consigned clothing and various items for years at multiple locations and thought I would try this new store. We delivered items oct 31st and again on nov 3rd and was told that it would be best to keep the items there through the holiday season. If the items were not sold at that time, they gladly stated they would help locate the items for pick-up. I arrived on Jan 5th to see if any items were sold and to retrieve any remaining items and was told that the inventory had coincidently been cleaned out the previous day and that my items were likely donated. The manager offered no assistance in locating the items even though the store had no customers within. I found a few items but have no record if the remaining items were in fact donated or sold. For a new store looking to gain repeat business through good customer service, I am surprised that the manager chose to act in that manner. I truly hope they reconsider how they conduct future business or they will have no business to conduct. Unsatisfied Customer read more

I have never written a review on yelp before. My experience at Consignment Original was so distasteful, I felt compelled to write one. Before the holidays, I brought in 7 party dresses that my daughters had worn a few times thinking they might sell. Although the dresses were not purchased this year, these dresses had not gone out of style. In fact I had seen similar dresses in the department stores. Five items were brusquely rejected. One of the dresses that was accepted was brand new with all the tags still on. The sales person explained that if the items were not sold in two months they would be donated unless i picked them up. 10 days before the donation date, I showed up to see if the items were sold. I was told they were not and to look thru the racks for the items if I wanted them back. I only found one item after searching through all their racks. I asked if the dress could be anywhere else. She then looked on her computer and told me the dress with the tags had been later rejected and donated. I asked why they didn't call me and the salesperson told me it was their policy and in the "fine print". She then tried to ridicule me by saying that the proceeds of the sale were so small I shouldn't be making a big deal about this. I told her it wasn't the amount of money but that I felt that this was a very shady business transaction. I told her I wanted to speak to the manager who was not in the office and was apparently the person who later rejected the item. She took my number and said the manager would call me later that day. Three weeks later, I have still not received a call (not that I was expecting one). Everything about this experience was unpleasant and unprofessional. read more

In any consignment store it's expected to be "hit or miss", but in this consignment store, I always seem to find something great, often several things! I joined their Rewards Program on my first visit; I love the extra discounts I rack up and "flash sales" that I receive by text. I started consigning a few things today. I always feel welcome; Lisa and Carla know me by name, and Lisa has gotten to know what I like (and the consigners that are my size) and there's been a couple times she's pointed out some things she thought I might like, that she had just put out on the floor, when I walked in. read more

Wow! What a pleasant experience I had at the new Consignment Originals shop in Avon Connecticut. I have been consigning clothing and household items around the Hartford area for years and I was excited to discover that Consignment Originals which was started in 1982 opened a new store in Avon, which for me is more conveniently located than their store in Rocky Hill, CT. So last week I decided to give it a try. I walked in and general manager Jackie and her assistant Laurie, greeted me with open arms and a glass of wine and cheese, because what the heck it was a Friday night, and once a month they have an event on a Friday night just because! Not a bad welcome! I came to find find out that I was a few hours past the scheduled time that they accept new items, but they said since I made the trip, they weren't going to turn me away, and to bring in what I had. I was overwhelmed with how friendly and wonderful they were. My past experiences at various consignment stores hasn't always been positive. not to mention, I find it rather intimidating to have my things scrutinized and then have some turned down often with a turned up nose. Not so, at CO in Avon. The few things they did not take they gently told me was because the season was wrong and I was welcome to try again in the fall, or donate them, which I took as a gentle way of saying we might not be interested but we don't want to make you feel bad. That's the first time that's ever happened! If you aren't used to shopping for consignment items definitely give this store a try. If you like to shop in nice consignment stores, but you haven't tried Consignment Originals in Avon, definitely go there ASAP. You will not be disappointed. The store is clean and lovely, and filled with nice things. This was by far the best experience I've ever had as a consignor. read more