Consider It (half) Done
Beware of this company. I booked them for my August 2021 wedding back in January of 2020. I met with the owner in Jan 2020 and then I had to follow up with them over a year later to check in. I met with Lauren in April of 2021 to go over everything again, but something just did not feel right.
The week of my wedding, all vendors are checking in with me and nothing from Consider It Done. I reach out the week of my wedding to touch base ( haven't heard from them in 4 months) and its over 24 hours before I hear back. We schedule a call two days before the wedding and to my surprise no phone call. When I finally did get a call, Amy and Lauren were on the road, no notes in front of them and they tell me they wont be there the day of my wedding. I think GREAT, how is this going to go... well, see below.
The day of the wedding my flowers show up (nothing like I sent pictures of) they looked pretty but not what I wanted. I had a specific flower listed in the contract which was not in the bouquet. The boutonnieres were huge and we were missing 2. We ended up having the groomsman just take them off and used them on the tables instead. The team of 2 they sent to set up had no idea where to place anything. The poor girls were nice but not given any direction by Amy or Lauren. They tried to put signs in front of the fireplace which would prevent a fire. The lanterns were in the wrong spot and half of them had NO candles in the lanterns. What is the point of renting lanterns with no candles? The venue had to scramble to find candles for the lanterns I rented through Consider It Done. Due to Amy's suggestion, I added the menu twine and sprig, I look around the room to see it wasn't done. There was no napkin twine with greenery on it. This was the owners suggestion, I paid for it and it wasn't done. Some centerpieces had fake candles instead of real candles. Some centerpieces weren't even lit.
While I was on my honeymoon my mother reached out to explain what happened. To our surprise Amy was incredibly defensive. Instead of apologizing she went right into excuses and said everything was executed perfectly. I immediately emailed Amy and it took her 11 days to get in touch with me ( I had to call on a number she didn't know). She said my mother made everyone cry and that she said Consider It Done ruined my day (so untrue, the venue coordinator told my mom he wished all mothers of the bride were like her) we are not those kind of people. The only thing she apologized for was not communicating better about the bridal flowers. Did not take any responsibility for lack of communication with me and her team. She told me there is 60 emails back and forth (yeah mostly about invoicing, not them checking in with me). She told me all boutonnieres were absolutely delivered. I just stopped arguing with her, not worth it. She told me "oh big deal" about the napkin décor, specifically the twine, and offered me a $4 reimbursement. On top of everything else, there were bistro lights out in the tent and my $400 greenery wreath was hung out in the tent a day early for the wedding before mine (a hot and humid day).
Long story short, if you are just doing tent decor- maybe they will be able to execute it well. If you are looking for Consider It Done to complete your vision, give good communication and focus on the details... not the company for you. I am sure the owner will have a lengthy reply to this because she was so defensive, even saying the wind probably blew some candles out (no Amy, they were never lit. Candles on the inside of tent don't blow out when the outside candles are still lit). This is my first negative review ever. My mother taught me if you don't have anything nice to say, do not say anything at all but I want to warn other brides and couples out there.
Poor communication, poor attention to detail, poor execution and a very defensive/ rude owner. I have never been spoken to that way by a business owner in my life. Disappointing. read more
