Do not shop in this store. The staff are incompetent. This is based upon 3 different visits to the store because we tried to give them the benefit of the doubt. You will spend hours and hours of your life there if you try to finance a purchase. Even if you buy an item outright and do not finance it, you're looking at 2 hours of your life wasted. They will give you the wrong paperwork or tell you their computers are down or the bank's computer's are down (if you finance it). The supervisor will tell you he's so sorry you were given the wrong paperwork after sitting there for 2 hours but he has been out on vacation for 3 weeks and the manager who helped you was new. How is that an excuse? My son's bed broke months ago. We paid a lot of money for the warranty they sell you, do you think we have a new bed? Not even close. They sent a Conn's go over to look at the bed but only gave him a ticket to look at 2 pieces, and not the whole bed. No idea why they did this. They tried to say it's because "we," the customer, asked them to limit it to 2 pieces. They lie to your face. I don't know the names of all the bed pieces, I'm not in the business. I merely called and stated in layman's terms "my son's bed is broken." So they had to send the same Conn's guy out a second time to look at the SAME BED AGAIN. So my husband took a second day off from work but the Conn's guy did not show up because he had the flu. We rescheduled. My husband took a third day off from work but the Conn's guy did not show up because he got bit by a dog. That's 3 days off from work with no pay and no bed. Meanwhile, the warranty is set to expire but we have to go back into the store to sign paperwork before we can get the 2 pieces replaced (they never did send anyone to look at the other 3 pieces). But they can't help us because they no longer make the spring box that goes with the bed. And then they gave me the wrong form to sign to get the side rails delivered so after 2 hours, I'm supposed to go back into that dump to sign the correct form. Meanwhile, I paid $800 for a desk and chair while I was waiting 2 hours for the paperwork for the bed. The desk and chair came today. It's in a million pieces and Conn's dumped it in my son's room. I asked the delivery guy if he was going to put it together and he said no because I did not pay for him to do that (not the delivery guy's fault here but the incompetent staff at Conn's NEVER even offered that service to me). They just charged me $75 to deliver a box of parts that is supposed to be the desk and chair. I still don't have the bed. I'm trying to get help from a Conn's supervisor outside of the River Point location as I will never step foot in that store again. If you do, they will be nice as pie till the make the sale. Then they treat you horribly (they will be pleasant to your face) but they are not competent and they are not honest. read more