The good: The staff is very friendly.
The bad: Complete…read morelack of concern or consideration for residents.
Seriously, there is zero consideration for the residents and attention to detail is lacking as I have been here about 2 1/2 years. Moving at this point is not practical but considered.
1st - Roaches - Upon moving in there were lots of bugs still in my apartment. They were immediately cleaned up but I still get cockroaches if I do not leave my AC on. Given I travel a lot and never cook, I really do not appreciate the guests that I do not breed.
2nd - Moats - We would all like our homes to be our castles, but this is a bit much!! I have had a moat outside my apartment for almost the entire time. The water system sticks out and it is really unsightly. Not quite what I thought I was paying for ... because it is not cheap here!
3rd - Portals - So people get hacked all the time, thus I try to be very discerning with my bank information. However here you have no choice, you must pay through a 3rd party app for rent. It is concerning and a hassle. But wait, it gets better. Because there is little consideration or courtesy for the resident, they arbitrarily decided to change the app. But my time is apparently of zero concern, so the property decided to task me with downloading a new app and then go back and reenter my financial information. Zero respect for my time. Tedious, annoying, and very inconsiderate. Hey LH, how about paying me for my time and discounting the rent 1 month? Remember when a simple check would be allowable? Maybe that was too much work at corporate for someone?
4 - Garbage - Yes, this is a bit frivolous, but you are mandated to pay an additional fee for garbage service. And the fun part, if the garbage people are in a mood, they will leave you little notes on your door. I travel a lot, so I use small grocery bags ,2 or 3 instead of a large, heavy bags. This way I do not contribute to the roach problem. However, on 2 occasions, I was chastised by these people for leaving 3 small, light bags instead of 2? Funny thing, when there is only 2 the can looks empty and can get overlooked. Yep, we got garbage people with attitudes!!! And once I put the garbage can out before I left town ... you know, so I do not contribute to roaches, I received an e-mail threatening me with a $100 fine for the can being in the hallway ... the can I do not want for the service I do not want to pay for. I can carry my trash outside, but nope. I pay about $27 or more to get berated for not handling my trash correctly!
5 - Fobs - This is up there with the app, but they tried to make us use only an APP instead of the convenience of a fob because the residence concerns have little weight. People's phones die, cell reception is a problem and safety issues. So entering can be restricted. Imagine not getting into your own home because your phone died. It happened to people so they finally got tired of our complaints and were so generous as to let us keep our fobs!
6 - Exit doors - States have laws that nothing can restrict exiting a building for fire laws. But often, the motion sensors do not work and you slam into the door as you then need to hit a button to exit. Just an example of the attention to detail!
7 - Coffee - Really! The rest of the world drinks coffee in the morning, which was once nicely provided at 7am. Pleasant to have when leaving for work. I was told by mngmt that they were running low in the afternoons so instead of putting more coffee out, they moved it from 7am to 9am. Nothing epic but silly.
8 - Another APP issue. When I first arrived, given that I come from earth and believe people should speak to each other, I made the mistake of asking the front desk for maintenance help as my A/C often goes out ... maybe once a month. This is not tolerated as ALL requests must go through the APP. Heaven forbid people talk to each other and communicate issues in the moment.
9 - The gym - I like to use the gym. Nice treadmills when the TV's are working. But they often need to be reset. Guess who resets the treadmills? C'mon, guess!!! Yep ... and I do not get paid for that either. I taught a lady in the front office and some other residents, so I have some help. Also, there was a jump rope for a year, which was very nice to have. But it ripped so I brought it to the attention of the office and was told they could not replace. $6.99 on Amazon is too much.
10 - Plumbing - I get a clicking sound in the master bathroom due to plumbing issues they cannot fix. Most mornings it's like an unwanted cricket in my bedroom!! I gave up on that w/ the moat!
I would continue but I need to go download an app and enter in my bank info because my time is free and taking 12 seconds to write a check is too much of a problem for Landon House.