I have used the Connexxions shuttle service for many times without incident, but my recent experience with this fraudulent "service" is a big ZERO. Upon arrival at Schipol, I booked a return trip from the airport to my hotel. As it turned out, there were construction issues at my hotel of which was unaware when I booked it. When the driver dropped me off, he told me that he was unable to take me to the hotel entrance because of the construction, and that I would have to walk about 50 meters to the hotel enhance. Fair enough, I was angry that the hotel didn't inform me of the construction. The driver said that I should just give the information about my pick up time to the hotel desk, and that Connexxions would pick me up at the specified time at the point where they had dropped me off in form to the Concertbouwe. I had a bad feeling about this and gave the information to the hotel reception in several days of advance of my departure just to be sure that everything would be arranged correctly for my departure. However, prior to the morning of my departure, Connexxions and my hotel communicated and decided that it would be better if the driver would personally meet me at my hotel to "walk me through the construction" and escort me to the vehicle, apparently because they thought I might get "lost". As it happens, I am very familiar with Amsterdam, and if the shuttle had arrived at the specified time I would have easily been able to meet it at the Concertbouwe where I was originally dropped off. On the morning of my departure, the temporary boards which covered the sand in the construction activity were removed, and there were several construction vehicles moving the wet sand, which seemed to be everywhere in front to the hotel. As it turned out, these scumbags called the hotel (who stated that they were extremely rude) exactly at my pickup time and gave some bullshit excuse that it was "one of the busiest Mondays of the year". I think that they just didn't want to be bothered and as a result I was left in the lurch by Connexxions and was totally screwed. I think that there was an inexperienced driver who panicked, and did not know how to use GPS, for if he did so, he would realize that he could avoid all of the construction by simply going around the corner, mere steps from the hotel entrance. The actions of these dirtballs is pathetically transparent, and I will never use them again, and will take every opportunity to dissuade others from doing so. I was able to arrange transportation to the airport by cab at 4 times the original rate, and barely made my plane. When I demanded a refund they had the balls to offer me only 11 Euros (original return was 34 /euros). read more