I came here through a referral and can't thank Ann enough for helping me set up my health insurance…read moreplan, it's been about a million years since I've had any sort of coverage and it's one of those things you don't realize you need until you need it. Ann was absolutely wonderful and patient in explaining me everything until I understood it clearly, I'm not sure about you, but I don't remember being educated about health insurance in school. Her office is actually in the Factoria Bellevue area, right off the exit, super convenient and easy to get to with parking! She's been doing insurance for over 20 years, super knowledgeable with everything, you'll be in good hands. Tell me about your experience if you've been here or is going to after reading this review:)

I have been using Ann to help me select my health insurance going on 4 years and intend to use her…read moreforever! She is professional, super smart, great at clear communicating my choices. What I like most is that she truly listens to my life situation and health needs each time we talk. Can't recommend her highly enough.

Ken in amazing!! So easy to work with.. He is SO quick to reply to emails even DURING open…read moreenrollment! I was a referred to him by a friend and could not me more grateful. He made a DAUNITNG task easy and stress free and now I have great insurance for the new year! Ask Ken he will help you!!

Ken helped navigate us through the complex process of choosing healthcare. I found his experience…read moreinvaluable in understanding what type of coverage would be the best fit for our personal situation. Recommended!

Working with Gordon has been an AMAZING experience. He is so knowledgable and easy to work with…read morealways looking out for my best interests. Just moving to WA from CA, I was totally lost when it came to finding a good plan and he gave me really great options and advice. He is easy to get ahold of and is always very responsive. I highly recommend him to everyone if you need help finding health insurance!!! I can't say enough good things about him and his business.

This is the first time I use an insurance broker to help me pick my health insurance this year…read more Unfortunately, the experience seemed to be great until I figured that the benefits presented by Gordon were not matching the actual plan provided by the insurance. An overlook that cost me time and money. I have chronic pain and cannot get treatment for another month since it is locked in. Gordon couldn't do anything to fix this error.

Cindy Hagen has been an incredible help over the last five years. She's kind, explains complicated…read moreplan details and is generous with her time. Cindy helped me navigate from cobra to the open AppleCare plan and then she helped me convert to a single employee employer plan earlier this year saving me a ton of money. She made converting to each seamless and she also provides great email support patiently answering questions. Cindy made it all a lot easier. I'm truly grateful.

Cindy Hagen provided very helpful assistance for us with the complex Affordable Healthcare…read moreInsurance Marketplace system. Last year, she worked very hard to resolve an administrative error between the insurance provider and Washington Healthcare Finder. For our 2016 healthcare application, she came to our place of business (we are self-employed) and helped us determine the best plan for our needs and walked us through the entire online application. Cindy has so much knowledge about the ever-changing healthcare system and is a sincere and delightful person, too! We feel lucky to know that Cindy is there for us as a valuable resource and advocate!

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Buyer beware, Gary is unethical. Back in 2017, I moved to Bellevue Wa. and was in need of health…read moreinsurance. New to the game I was unaware broker's fees are paid by the health insurance companies. Tamara, who works with Gary, was the agent of record and did a good. However, months after I get a call from Gary stating, "Tamara forgot to bill you." Not knowing, I gave him my credit card info and was billed $75... Pretty slimy for a whopping $75. I would have sued if still live nearby.

I'm a small business owner in Bellevue, and I needed to make a change to my existing policy. The…read morebroker we started with was unresponsive and when he did respond, gave me information that seemed suspicious and would also have drastically increased my premiums. I called Dee at Pro Benefits and she jumped on helping us on the spot. Within an hour of our first conversation, she sent me an update on the steps she'd taken to look into a solution. All of this was in the middle of the COVID-19 early days of the shutdowns, and while she was working remotely. I felt like a valued client before I was ever an official client at all! By the end of the day I'll have officially ditched the other guy and switched to Pro Benefits. I have high standards for professionalism and service as a business owner myself. These folks impressed me.

The feeling when you've found a trusted partner and all you have to worry about is if they ever…read moredecide to go off and do something else... Been with Pro Benefits for 2 cycles now and they are on-top-of-it. You don't feel like just another paycheck and they are dedicated to doing their best. So much so I felt obligated I had to get off my butt and give them a great review here.

Jeff is the real deal. It's amazing how long I've struggled to navigate the paperwork, process,…read moreand profoundly unmotivated agents; along with fundamentally misaligned incentives. Jeff resolved all sorts of problems and questions via a video conference and almost in real-time.

Extremely fast turnaround, excellent service! Single-level phone menu and quick response once a…read moreselection is made. Knowledgable, expert care delivered quickly. Jeff is a rock star!

I purchased a "policy." At least I thought I did. After weeks of phone calls, they still have not…read moresent me a policy, except for a document with the wrong inception date on it. It's not available in my account information; my agent can't get it. Do they really have a policy? What am I buying? VERY dissatisfied & am planning on canceling if I can keep my old insurance with Humana.

A perspective from the provider office: They are impossible…read moreto work with. Tried to get an authorization through the online portal which returned a result of "not able to respond at this time, please try later." 5 days later and several attempts each day, same response. Tried to call and was told I had to fax request. They replied to the fax that it was received but cancelled because I did not use the preferred online method. Finally, I got them to look at the request and they denied it claiming the codes are invalid. The codes are definitely valid codes as per the AMA. They said I could not speak to someone in the medical management area in person about this and that I must send in an appeal stating the the code is valid. They could simply look it up and see that it is valid. They want another 2 weeks to decide if they should reverse their decision which is after the scheduled procedure. Unfortunately, the family cannot afford to continue with surgery if it is not going to be covered and they have cancelled. Just some insight as to how Regence treats their members. I would try anything other than this company is you have the choice.

I've always had excellent service from Premera and they have a good network of providers…read more Note to people looking to save money with doctors and hospitals.... don't ask the doctor if they "take' your health insurance - of course they do. Instead, ask if they are in your insurance company's network of providers (or look it up on your insurance company's website). If so, then the insurance company has negotiated lower rates, so you end up paying less co-insurance/out of pocket.

Premera's customer service has been consistently disappointing. Communication is poor, and there is…read morea clear lack of follow-up when issues arise. Working with their affiliated pharmacy, Credo, only adds to the frustration--prescriptions are not handled reliably, and there is little accountability when problems occur. For the cost of this coverage, the level of service is unacceptable. Delays, confusion, and unresolved requests seem to be the norm rather than the exception. It feels like the burden is always on the customer to chase answers and fixes. Overall, this has been a high-cost, low-service experience. I would strongly recommend others carefully consider alternatives before choosing this provider.

Terrific experience reaching out to them when I was in the search for an Individual health…read moreinsurance plan. I had called over 20 other company from the Health Insurance Exchange and not one called me back. Not only did Alyssa call me back quickly but she took a ton of time with me and really helped me make a decision that would be best for me and my kids. She gave me information on dental plans I didn't even know were open to me, and no one had explained in all the past years.

Alyssa, Hannah & Emily have been tremendous throughout the whole process of wading through…read moreConstruction insurance and then the conversion to Homeowners!!! I cannot say enough on how responsive they are, quick to answer questions or find the right person to answer and how simple and easy they made the process. Thank you for the accuracy, the perfect coverage and the kindness. Always happy to refer them!