The doctors at Specialty Orthopedics are outstanding. They are knowledgeable, compassionate, and…read moregenuinely take the time to listen. The medical care I've received has always been excellent, and the physicians are the only reason I continue coming to this practice. Unfortunately, the front office has been one of the worst experiences I've had with any medical practice. My interactions with the office staff have been consistently frustrating and, at times, upsetting. They often come across as rude, dismissive, and combative, making patients feel like they are a nuisance simply for calling the office. On one occasion, a staff member answered the phone by saying, "What do you want?" in an abrasive tone, which was completely unprofessional. Michelle, in particular, has repeatedly been difficult to work with and has come across as unkind and unwilling to help. Phone calls frequently go unanswered or are never returned, appointments have been scheduled incorrectly, and I've received conflicting information from the office on multiple occasions. Instead of helping resolve issues, interactions often create more confusion and unnecessary stress. It's incredibly disappointing because the physicians provide exceptional care, but the front office experience consistently falls far below that standard. I sincerely hope the practice addresses these concerns, as patients deserve to be treated with courtesy, respect, and professionalism from the moment they contact the office.

Excellent practice. Receive excellent care and find all staff from front desk to the specialists…read moreincredible.

This was my personal experience;…read more Even if you have been a previous patient within Yale Medical for years but are a new patient with the Yale Orthopedic & Rehab, expect a long wait for an appointment, at least for Dr. Gibson anyway. Even as a prior patient of Doctor Gibson beyond three years of seeing him last you are considered a new patient. Do not be fooled by a non-existent waiting list either, every time I called there to ask if there's been a cancellation they added me to it, nor the false hope of calling daily for a possible cancelation opening as you will learn below. I've had knee pain now for several months and I scheduled an appointment with Doctor Gibson for March of 2023, acquired in November of 2022. I've made numerous calls to try and obtain an earlier appointment due to a cancellation, as directed by Yale staff when I called to schedule my original appointment. I was advised to call daily by several people that schedule appointments. On December 19, 2022, I was told there was a cancellation in January of 2023. When the receptionist learned I was a new patient, I was told "Oh sorry, you're not eligible for this appointment as a new patient." A complete contradiction to what I was advised back in November and most every time I called. How can an open appointment not be available to a patient, whether that patient is new or existing!? To say the least I'm extremely disappointed and frustrated with Yale Orthopedics & Rehabilitation. Good luck to all new patients. Connecticut Orthopedics is a great alternative. Kurt T

Dr. Halim is an incredibly smart and talented surgeon. I'd suffered with carnal tunnel syndrome for…read moremany years before developing full blown tendonitis back in 2015. As a result of a job that required a ridiculous amount of pushing furniture, carrying my office with me everywhere and not having a desk caused more damage than necessary. When a second shot of cortisone didn't work, Dr. Halim suggested I wear a brace to protect my wrist. In 2017 I found that surgery was the next step. I am no stranger to going under so I was fine with that. An MRI revealed arthritis as well so I was glad to be rid of it. After surgery I was in a cast followed by therapy. All one place, the doctors and nurses are professional and do their best to get you in and out quickly. Dr. Halim also has another office where appointments may be easier. She is kind and I am pain free.

Caring staff and no waiting at all. Dr Cohen is very kind, professional and informative. I had a…read morecortisone shot that was painless !

Ready for this? An outstanding yelp review, from a person that never writes reviews! The office ran…read moreon time. We were greeted by friendly, caring staff. I listened to them greet each patient who arrived with warmth and care; "How are you feeling? Do you need help with the check-in questionnaire?" Each team member we met was cheerful and helpful, and thoughtfully explained what would happen next. Dr. Cohen was warm, and kind. He listened carefully and instantly put my daughter at ease. He explained a but of anatomy, and a straightforward plan. She was relieved and left smiling. I often say that your doctor doesn't need to be nice, but they need to be smart. Dr. Cohen is both nice and very, very smart. I have the same impression of all of the office staff and care team.

Unbelievable experience after many years and many doctors and feeling incredibly defeated I…read morerandomly saw ads for this place and figured what do I have to loose. After one visit with Dr Hefler figured it out. By this point I'd already had 6 MRIs from other doctors meds, injections to no avail. He called me with the news himself not a nurse. I couldn't be more impressed and grateful. I couldn't be more grateful to him after years of debilitating pain someone finally figured it out. He then referred me to Dr Greene for surgery another fantastic experience. All in all I will ONLY ago here for any orthopedic needs and send everyone else here. PT employees are fabulous, nurses and desk staff always made a pleasant experience. Highly recommend.

Beware Dr. Paul Tomaszewski. He is fake all the way through but plays it close to the vest. Even…read morehis scheduler does not know that when telling a patient he will perform shoulder surgeon, he has no such intention but is too (pathologically) scared to reveal this to the patient and tells his well-meaning scheduler to schedule a high radiation CT scan. The only glimpse of the truth the scheduler gets is when asking the patient if Tomaszewski discussed the results of the test and learns he has not. T. strings his patients along when showing up for supposedly pre-surgical visits, maintaining his friendly facade, one of smiles to conceal ill-intent, not being at all specific about the procedure he supposedly is going to perform. When everything coalesces as irregular and the patient asks this provider if everything is okay, not a word is revealed that no surgery will be done. Nothing is okay when complicated shoulder surgery is involved. He comes up with one delay after another. Patient services tries to help the patient but he fakes out patient services too. When trying to make progress and ask if the provider's PA can be present in the appointment, the disingenuous response is that his PA sees his patients by himself. Patient relations called the PA to arrange an appointment with the PA who admitted that he does not meet with any patients independently. Dr. P.T does not want the PA to know that he never explains anything about the procedure or what to expect. When asking to buy equipment sold in company store, Tomaszewski says only he can bring the patient to the store and he sees patients and there's no assistant to fill in when he knows all along that there is an equipment rep that he is supposed to tell the patient about. The equip rep learned of his story and was perturbed. Tomaszewski has no role. He tells patient relations who the patient needs to contact to confirm the culminating pre-surgical visit will occur, because he won't return a patient's phone call, he tells patient relations to tell the patient they do not have to show up. The patient must to learn how to proceed and finally learn details about surgery. Once there, the provider alleges he did not return the call as he knew the patient would show up. He is evasive about his past experience with the procedure in question. In fact he's evasive about his background, having come from a factory-style NYC hospital to work in a holistic environment. He keeps saying surgery will happen so the patient doesn't make other plans but gets worse during the season-long wait until he sends a surgery order replacing visit notes which states to feel free to call before surgery if any questions and then when calling he admits the claims on the order are wrong and he is not performing surgery. The patient learns NOTHING from him. I invested much time making all of the arrangements for surgery, then having to apologize to all my helpers. The only way to talk to him is in an appt. He says he refuses to look at or respond to portal messages but his scheduler reveals he gives him his portal messages daily and he reads them. He won't respond. The secretary confirms he reads them every morning. Recent development: Someone new at ONS. Her name is Barbara Santoro. She's strictly administrative, also having worked in NYC typical impersonal style environment and unfamiliar with what distinguishes ONS in general, save for Tomaszewski and now her. In contravention of patient relations' genuine role of patient advocacy she believes when a provider engages in misconduct, the victim of it should be banned. She learned patient services is trying to intervene in recognition of a problem with this provider. Santoro, totally out of place at this office, acting to change its nature and undermine just moved this provider to a new location, rather than arrange his discharge. This worsens the problem. Now a new group of patients will be subject to his deceptions which are known and about which he has been spoken to. She discharges the victim who lost months, went along with fakery, showed nothing but respect knowing something is wrong. She ensured that he can victimize more because he brings in money at least for 1 appointment, never mind the right provider is there, and providers at the same place recommended others to me who can help. She canceled my appt with one to ensure I am denied help and the problem provider is protected, meaning patients are at risk. She ensures you're denied care, a 1st for this place, and that a problem provider is retained. Don't seek help when you discover any provider's irregularity here. With Dr. T it won't show on the initial visit. Just don't do a CT scan. You won't have surgery. Just see another. No matter how much harm this provider does, Sanoro's agenda is to protect him and remove the insightful patient. Don't be fooled by her asking you about the problem. It's not to help but undermine you.

Dr Girasole; Experience Surgeon With the highest…read moreprofessionalism. As he acknowledged all difficulties. to enhance the best great care. he listened to your pain & questions. also has a very experience working staff. Isabel H

The staff and doctor were wonderful and even assisted me when I had to return during their lunch…read morebreak to get a school note that I had forgotten. The doctor explained his findings very clearly and referred us back to another doctor in the practice for further testing to try to determine the underlying cause of my daughter's pain. I appreciated the staff taking time to listen to our issue, explain options and continue trying to determine a solution.

I visited OrthoConnecticut - walk-in, and I received outstanding care from start to finish. I…read morehighly recommend OrthoConnecticut if you need professional orthopedic help. While the office seemed busy, the whole environment seemed calm and efficient. I received outstanding service from PA- Luke McFadden. He is knowledgeable, proactive, and caring. Thank you.

This review is based on my personal experience at this business on Nov 12, 2025…read more This is a duplicate listing with an incomplete name. The original listing with the correct name is here... https://yelp.to/NOphLv3Qyx Here's how Yelp could improve... Check to make sure there's not already a listing before allowing Yelp users to create a duplicate listing. Check important details like the name, address and map location against reliable sources like the official web site or Google maps.

Regardless of a physician's apparent competence I expect the doctor to ask/confirm what medications…read moreI'm taking and my online record to show current and correct correct medications. There was no inquiry at the check in either. The chaotic office for check in and check out, failure of everyone to confirm current medications, not having a fully operational patient portal, and failure to provide the expected prescription aren't what I expect. Update: I discovered Doctor didn't provide prescription then was not in the office this following week which is why I didn't receive the promised prescription by email. After another call to the office today, I was promised a "generic prescription" would be emailed. It never arrived so I left yet another message. It's amusing though that during this time I've received 3 surveys about quality of care at this office!

Dr. Brodsky continues to be amazing-surpassing even my high standards. I tripped on my shoelace at…read morenight and mistakenly thought since I could walk, was ok. Major pain the next day. Happily I was able to see him the same day I called. While other doctors and their staff let things slip as Covid took over, he has maintained the same high quality/expertise and concern for patients that he had couple years ago. Dr. Brodsky provided me with pros and cons of treatment options (including cost/time of recovery and where to get a walker.) When supply shortage meant the walker wasn't available, he approved another option within few minutes (thus ensuring I got walker the next day rather than week or more out.) I should heal in a few weeks enthused. Additionally appreciate that he treated me professionally. My friends took care of telling me to ditch shoes, get rid of loose rugs, and more. I highly recommend Dr. Brodsky who continues to excel.

Dr. Klauser is a class act. I don't care what any of the other reviews say. He fixed me right up…read more The staff was professional but warm and friendly. I'd wanna work there just saying.

I'm really surprised to read that his ratings are not higher. Dr Klauser is a very smart and…read moretalented surgeon. I'm just coming off my second total knee replacement, both performed by Dr. Klauser within the last year. His staff is professional and compassionate. They keep his patients informed, and well taken care off Rebecca, Karen, Helen, Kirsten and Stacy at the front desk are always on their game. Thank you ladies. This is not an easy surgery, in fact, it's brutal but I had enough confidence in this surgeon to have him do my final knee replacement last week His office is located in Shelton, is really spacious, clean, Covid safe and well staffed. Dr Klauser is Shelton born and bred and he loves him community. Although, a 40 minute drive for me, I always feel as if I'm in very good hands.. and I am