Robert,
As the business manager for Tidy Up, you should have made sure that the information you received from your employees was accurate before responding to the review.
No one was at the home last Thursday because we NEVER scheduled that appt. As I indicated in my truthful review, the Tidy Up scheduling system is plagued with issues. If any previous appointments were cancelled by us it was because we did not request those times. We received multiple emails and/or texts for unrequested appts. We WERE scheduled for this past Sunday, confirmed on Saturday and your crew never showed. Period.
As for heavy lifting-none is required at our home. And there are no adornments that require any rearranging. The home is not even fully furnished yet. I am not sure what this reference had to do with our situation. If you are referring to the residue left on our rug, that was cordially dealt with in follow up by one of your reps. But was never remedied as no crew ever showed again at our mutually agreed upon times.
I am busy. That is why I need a cleaning service. But I cannot let your inaccurate response to my review be the final word for consumers to see. read more