Its a shame that I don't remember the name of the woman that I just spoke to. Wow she was the most kind and caring woman I have spoken to. I understand that sometimes most don't have great experiences speaking to customer service but Feb28,2017 at 7:30 pm this woman listened to my story and spent the time to talk to me and got me to understand what I needed to do. She spent a half hr speaking with me. Thank you and I am very glad I spoke to this woman she has made my week 10 times better then it would have been read more

My health insurance increased 350% in 2026, yet, service remains unacceptably bad. Connecticare lost my February payment and despite proving proof of payment from my bank as well as the third party payment company. Now my policy has been cancelled. I've missed important appointments and necessary medications are coming up for refill with no way to pay for them. I've filed a complaint with CT States Attorneys Office who referred me to the CT State Healthcare Advocate. This process can take at least a month. I fear my health will be impacted. Several of my claims have denied Do not use this company. Sincerely Sherri G read more

I took my daughter with special needs to an in network dermatologist. She is dual insured which means she has Medicaid as well. Nobody in the Stamford area takes Medicaid. I presented her Connecticare Medicare Advantage card to the receptionist and it was accepted. She was seen by the doctor. End of story, or so I thought. I received a bill for the service, which should have been paid by Connecticare, which is the primary insurer and is obliged to pay. They weaseled their way out of covering tgis claim by saying Medicaid should pay. The problem is this practice does not accept Medicaid. Connecticare decided to leave us in the dust by not covering the care my daughter needed, and by the way the balance of this bill was a mere $74.00. They closed the case. If this is the kind of "care" they provide and this is how they "cover" you, it's a bad idea to sign on with them. I will be changing insurance plans when the enrollment window is open. I DO NOT recommend Connecticare Medicare Advantage. read more

It has the worst website and login. I hope the coverage is better. Really horrible website. Totally confusing.

website & app constantly crash or offline unable to schedule anything login problems come & go all the time far-east call center useless & gives incorrect info read more

I should have looked at the reviews before I signed up. I signed up on March 31 to go into effect for April 1. It is now April 7 and I have no insurance. My other insurance was cancelled because this is supposed to be in affect, but I can't get my prescription {although I have a member number}. Apparently I don't have a policy yet? I have called member services everyday and I just get the run around. I was just on the phone with them AGAIN and got the runaround. I asked to speak to the supervisor and she could not find her after I was on hold for 30 minutes. Then I asked for the number for the corporate offices and she could not provide that either. I now have no insurance and no medication read more

If I could give less than 1 star I would. Tried calling customer service line 3 times to change my address since I am moving. Every time someone I spoke to said they handled the issue but my account does not reflect it. One also hung up on me when I asked why he needed my SSN to change my address. The customer service members who I spoke to had a terrible attitude when I was nervous of giving my SSN over the phone. You need a different way to confirm IDs and not have short tempered employees. read more

I have always had an extremely positive phone line experience with Connecticare. Very polite and able to answer my question. Not at all satisfied with the over the counter plan delivered through Nations. Very very limited selections. Slim offerings of name brand items. Items that were available frequently become discontinued or out of stock. Often slow in shipping. read more

Best decision of 2025 - changed from the worst non caring health insurance company who denies much needed testing and sides with the wrong side. They do NOT care about their members. Their personnel who delivers pre scripted words just follow the rules and receive a paycheck. Their name should be changed as they really do not care. read more

I called Connecticare on 6/6/2025 at 4:42 PM. Regarding the inactivation of my parents Insurance. They don't speak English so I am their representative. Michael, the rep guided me how to make payment online, which I did and prepaid for the months to come. He got a Translator to get a consent from my parents. Then he said he was going to reach out to Activate the Insurance again and give us a call back to confirm. We were very happy with his words and gave him a 5/5 review on the survey after the call that lasted 30 min. We went to CVS to pick up the medications for my parents 5 times hoping that it was just a matter of time for the activation of the Insurance and each time pharmacist said Insurance was inactive and we had to pay hundreds for the medications. On my end I called the Insurance while I am at work and because they close at 5 they couldn't help me because they needed the consent of my parents to talk to me. So a week later here I am calling them again since my parents have been without medications for the whole week. It is very shameful to put people health at risk because of an employee negligence. read more

Really quite horrendous and have switched insurance companies. Just a mess in terms of billing errors and service. This was an interim choice someone suggested I go with when transitioning from Kaiser Permanente in Los Angeles to my present home in Connecticut, which was amazing in every way. Glad to have them out of my life. They even screwed up trying to sell me a Medicare policy. What a disaster. It's enough to make me think about moving back. read more

Customer service is disaster, waiting on the phone over 40 minutes no one knows what they are doing, transfer to few extensions but still holding and finally i am going to hang-up the phone. read more

ConnectiCare - This is what happen if you call Connecticare member service. - Health Insurance Offices Near Me - Farmington, Connecticut

I have been trying to avail myself of the monthly over the counter monthly allowance that my friends are getting with their Medicare advantage plans where they have a card that they simply use at their pharmacy, get the products they need, and go home. This is not the case with Connecticare. it is strictly mail order, and I'm still waiting for weeks for items that I needed, to the point that I had to go out and buy them. I will not be signing up with Connecticare again unless they change from the mail order model to a card I can use directly at my brick and mortar pharmacy. read more

Their website is the worst. I am pretty web-savvy and spent an hour trying to use their cost calculator....it is impossible. The people on the phone do their best but the way this company is set up, you can't find out any information about cost. When a company does this, it means they are trying to cheat you. Bottom line: either you are transparent about costs or you are not. This company is the opposite of transparent. Finally: It is really annoying to have to go through the telephone verification process twice: once before someone answers, and then again after they answer. read more

I had health coverage through Connecticare in 2014, and was very satisfied. I got it again in 2022, and was very dissatisfied. Nearly all transactions were mishandled in some way - coverage denied for nearly everything, until I called and spoke to a customer service rep. Things eventually settled down, and I decided to renew for another year. This year, confusion is worse. Customer service reps gave me 4 conflicting justifications for denying a prescription renewal, even though Prior Authorization was in place. Supervisors were no better. I won't make the mistake of using Connecticare again. read more

Connecticare is a horrible company. I saw a doctor in June who said i needed an MRI for a diagnosis. My doctor had several peer to peer conversations with Connecticare, answered every question, and showed proof of my checking every box for conservative treatment they asked for. Today, 12/13/31, 6 months later, I got the approval. Of course it is mid December and if I need surgery I will have to start my deductible all over again. This company is only interested in collecting money through premiums, and not paying out any money because they deny necessary diagnostics. Terrible, Customer service every time I call - never less than a 30 minute wait on hold, and seldom a competent person to talk to. I paid $23,000 in premiums this year, and I got NOTHING for my troubles except a 6 month delay in getting a diagnosis to solve my problem. read more

I would give negative stars because of their unsafe practices that put patients at high risk. I recently went to have an inhaler refilled for severe asthma, which I have taken and had Connecticare cover for several months. Connecticare "lost the records" and refuses to refill the medication without new pre-authorization that will take approximately 6 days. They refuse to fill the prescription even if given records that they filled the medication before. I explained to them I will not be able to breathe and will have to go to an ER without the medication, which is more expensive for the them. They said there is nothing that can be done. Horrible. How can they claim to be involved in patient care? read more

*Incapable and unreliable* Customer service agents rarely have the correct answer. I've been trying to figure out when I met my deductible. Each time I call, they tell me a different date. I've called literally 10 times in the past 2 weeks. They promised to have a supervisor give me a call back within 48 hours, and it's already been 1 week. On my last call, the operator told me that the wait/hold time was so long to be connected with a customer service representative, and she basically inferred it was a lost cause for me to even try getting a hold of anyone at that point. read more

Absolutely terrible. Their are a scam monopoly with ExpressScripts, Cigna and Accredo Specialty Rx. You will call, be on hold on average for 90 to 210 minutes then hung up on. Their website is completely dysfunctional. My wife and I have both been trying to get answers to some simple questions for over 1 month now: * Why are Prior Authorizations not being processed? * Despite their supposedly possible automatic AHC pmt set up, it cannot be done on their non-functional online Portal as they claim. We have been on the phone 6 to 8 hours a day just trying to get someone to answer and/or not hang up when a question is asked. Fortunately, we are logging everything and because I am suffering pain and not able to work due to intensely distracting discomfort from bleeding and inflamed skin due to a serious medical condition, my insurance attorney has informed me that suing these people is very common and that I will be compensated for my suffering and their incompetence. Anyway, unless you want to suffer and wait for legal compensation avoid these people: Connecticare, Cigna, ExpressScripts and Accredo Specialty Rx. read more

Need a simple (but important) question answered...still on hold for 40 minutes, web site log-in not functioning, so why not write a crap review? Every interaction with this company has been protracted and problematic. The message is clear: My premiums are important. My time is not. read more

Connecticare has provided fine coverage in many instances but there have been too several issues of late that resulted in pain to the insured , unnecessarily worry and time for the insured and the physician. My husband needed life extending treatment recommended by his cancer specialist. Connecticare denied the coverage upon appeal. The Commissioner of insurance overturned the decision . Connecticare held up treatment during the crucial time without a valid reason - it was a rubber stamp denial. The time wasted by the physician, staff and the worry it caused our family proves that the company does not act properly for their insureds. Connecticare caused extreme pain to my husband for neuropathy by allowing him only the less expensive drugs for months before the expensive drug that actually helps him could be ordered. This did not save Connecticare any money because it caused my husband a trip to the E/R and an Xray. Penny wise and dollar foolish and again, delays and pain. A billing has been pending from January - over 9 months . There is no reason that is can't be paid except that they need to straighten out a few issues with the provider. We are now being sued. Why the staff at Connecticare didn't call the provider to resolve this issue means they are not doing their job. How much time can we spent on the phone requesting this to be resolved? Why must we be sued .... read more

This is the ABSOLUTE WORST health insurance EVER !!! I am changing jobs because this insurance company does everything in their power to not cover anything, they are rude - know nothing about insurance and everything is outsourced to India. read more

I love my broker Ceciala to death. She is the best ever, however I called customer service about a simple question about a check I received not knowing if it was a scam or not, spoke with Emmy who was a doll n very helpful. Was transferred to Monique n waited forever n call was disconnected! Very disappointed!!!!! read more

The insurance is fine, should be for the over $12,000 dollars a year that I pay. Yes, you read that correctly. Self employed, not eligible for federal stipend. My premium went up $14 a month and the best part? I kept getting locked out of the website to upgrade my autopay for the new premium. Here I am, a customer trying to pay my premium and I get shut out of the system. I had to speak to at least 6 different customer service reps regarding the website. For what we pay in premiums, I suggest an upgrade in your IT dept. The absolute worst, user unfriendly, website I've ever experienced. I should go to the doctor for the headache I got trying to pay my premium and make sure they pay the bill! read more

Every month I pay an astronomical premium for a gold plan (to the tune of $750 for a GOLD PLAN) and every month, Connecticare shows that I haven't paid and cancels my plan BECAUSE THEY GAVE ME A SECOND PLAN SOMEHOW. Every month, within a few days, I can't get prescriptions or healthcare unless I pay out of pocket. Every month, I spend hours on the phone with them trying to get this fixed. Every month, they tell me it will be fixed within a week, and every month, it's not. NO MATTER WHAT YOU DO, DO NOT GET CONNECTICARE. THEY ARE DISHONEST, INCOMPETENT AND A TOTAL NIGHTMARE. At the point where I'm considering hiring a lawyer to go after them. read more

This company sells you a dream in the interview process- they make it sound like rainbows and sunshine during interview/training period but I once you hit the floor "nesting period" you are expected to take calls, no full training in claims or pharmacy, so many different documents to search within and if you don't know how to assist the member they require you to message an Assistance Group chat where they have 3 floor supports who are expect Ed to assist a full team of 30 people... they provide no real support and rather than direct answers they give you the run around and then expect you to only have the member on hold for 2 MINUTES while you search through a 300 page document to find the answer. The training is rushed and unorganized. This company gives no support to their employees. Michelle B is a prime example of one of the many discriminative leaders within this company, not sure if it was due to me being out spoken or just the color of my skin. On 12/20 We had the President and VP come visit and before I got up from my desk she ran over to me to tell me "put your jacket on cover up" mind you I had in an over the knee shirt and a tucked in shirt. She has the nerve to talk about put my jacket on out comes in with her hair undone and in jeans... This is a company that claims they are cultured and wide spread with race as they have "support groups" when in fact they are uncultured and prejudice. Wrongful termination under false pretenses because they claim I did not "fit their image". White supremacist insurrections are bad for business. The workers they have in HR do nothing to help you as an employee with time off or family matters but ready to find any little thing to fire you, even dropping a pen on the floor. For a company that needs employees, they have a high turn over rate. They even requested we have friends and family apply that's how bad they need the help! This place is a total joke and I feel sorry for the people who still have to endure the stress, disorder, the unprofessionalism, the discriminatory actions, the unqualified and inadequate supervisors, inefficient training and managers who are in incapable of supporting and motivating their employees to succeed. read more

Apparently, the foundation of this insurance company is greed, lies and ineptness. The insurance card a junk that no doctor's office or pharmacy accept. They didn't let me drop my coverage despite at my requests and I was thrown like a curve ball between Connecticare and Healthy CT for months. Poor customer service. Now, their collections keep harrassing me for the coverage they refused to drop on my numerous request. This company is a nightmare in the name of health insurance provider. read more

Probably one of the top 3 WORSE insurance out there. Their costumer service is beyond horrible. I'm a medical biller and I encourage people from getting this insurance because they take forever to pay anything and will deny claims for any reason. They will drop patients without notice. Customer representatives are the rudest people and most of the time can't even understand them. Usually will have a screaming match on the phone for a hour and they hang up mid sentence because they don't have good answers. They say they paid the claims but no actual payment issued, which they barely cover anything in the first place. Not worth the headaches, save your money and go to Aetna or Cigna if you can. read more

A heartless company that claims they are concerned about your well being . They should spend less on commercials and more on patient care . read more

Absolutely the worst insurance and the worst experience I have ever had with an insurance company and I have been working for over 40 years. If you do not have 5 grand sitting around you can't get anything done. I need an eye injection every 6 weeks and I can't do that anymore because it costs too much out of pocket. I have had to cancel knee and spine injections that I need because I was hit head on and I have had to cancel those because I don't have thousands of dollars on hand to pay out of pocket for these. United Health Care was so much better than these robbers are. read more

I'm giving ConnectiCare one star ONLY because I can't give them zero or even negative stars. My elderly mother had a stroke. Is in no position to talk to insurance companies. ConnectiCare will not approve rehab - AND THEY WON'T TELL US WHY. Mom's hospital treatment was completed a week ago, and she's sat in the hospital while ConnectiCare dithers about rehab coverage with the staff at the hospital. The hospital suggested we call ConnectiCare & advocate for mom. ConnectiCare wouldn't talk to me without authorization from mom - HIPAA requirements, fair enough. My dad has power of attorney, I emailed it to the email address they gave me. Waited about two hours, then called them. They would not talk to my dad, said it would take 72 hours for the email & POA to reach her file. Absolutely unbelievable. All I can say is, as bad as this situation is (she languishes in the hospital), I'm eternally grateful that we're not dealing with a life or death situation where quick decisions need to be made. Minus five stars for ConnectiCare. read more

Absolutely nothing positive to say. Scam artists who tell the patients one thing and then renege on it. Seems to have a minimum call in time of 30 minutes per call. They won't let you off the phone and place you on hold for 10 minutes come back apologize and do it again. And almost every prescription has to have a prior authorization which they don't tell you is expired and you find out at the pharmacy when you go to pay for your medication. Not a good place to do business with. Trust me from my experience read more

I tried to drop coverage with them. They told me that since I obtained it through AccessHealthCT, I would have to call AccessHealthCT. Access dragged their feet in cancelling my coverage. Now Connecticare is billing me and threatening collections. Sorry, Connecticare, but YOU did not allow me to drop my coverage. I don't owe you anything. These people ace CROOKS, plain and simple. read more

My experience with ConnectiCare has been terrible from day one. From signing up through AccessHealthCT (another crap show) to trying to find information about my health insurance claims on their terrible website, nothing is good about this company. I don't know how they compete in the market unless someone is getting paid off. D- rating on BBB says it all. read more

This company's custom service is a joke. The automated phone service was down and after an hour on the phone a representative was unable to take a payment over the phone. They told me go online. I explained that i tried and it wouldn't give me access to my account. They said oh we apologize but try resetting password. I tried restoring password and logging in several times no luck. Called again this time was waiting 90 minutes. Was told this time I have a new member id. Once I use this new member Id I would have no trouble. As I write this on the phone for a 3rd time. God only knows how long I'm gonna wait this time but I think it's disgusting that an insurance company that is vicious about being paid makes it so difficult to make a payment. read more

I called ConnectiCare about a large and suspicious bill I received in November for an Er visit in January. After speaking with Leslie K. my issue was resolved and my concerns put to rest! It turned out (after her fine detective work) that I was not responsible for the balance, due to negligence on behalf of the other company. She went above and beyond to make sure my issue was taken care of and was very kind and understanding during the process. Leslie exhibits all the finest attributes of efficiency, knowledge and wellness to solve problems along with exceptional customer service skills. During these difficult times it's a blessing to have people like Leslie working on our behalf to make sure we are being treated fairly. Thank you again Leslie for being my Thanksgiving miracle, God bless you! read more

Stay far away don't evet think you can have time off here! You call out get points added to you! Oh ya and holidays if you get sick that is 2 points! People that help you are rude. They dont share with you about vacation! Your vacation gets approved by a third party management team they usually wait until last minute to let you know your approved or not! This company let me go because my daughter got sick! Facts! read more

Another poor run business, poor customer service every time I have called just plane useless.

My neurosurgeon ordered an MRI, Connecticuticare is holding up the process eventhough they aren't covering the costs. I haven't met the 6K deductible despite paying $750mnth. So I'll need to pay over 1K for diagnostic testing. I need this MRI stat and they are putting up unnecessary roadblocks everywhere. Such a brutally flawed system. GFY ConnectiCare! ConnectiCare don't care! read more

Do you have a low income and a disease that requires constant medication. Well then connecticare is not the company for you. If you're late on a payment and call them and ask if you can please have your service back on even if you've been a customer for half a decade they don't care. But I'll die if I don't have my medication. Don't care. I have a payment scheduled for this weekend but I need my medication today. You pay today or your life saving medication is off the table. Even if you'll end up in the hospital which I bet for the long run is worse for our company. Not worth the risk. Do we have any useful advice to help? A department for financial help perhaps? A counselor to maybe make a smaller payment to get service back on? Nope pay us now or death. Maybe they could direct me to the place my pharmacy sent me to that is run by the pharmaceutical company that makes my medication which allows for a free emergency supply to hold me over? That's probably a myth give us money. How awful do you have to be to make a pharmaceutical look like saints. Connecticare is the answer to that. read more