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    ConnectiCare

    1.2 (52 reviews)
    Open 9:00 am - 5:00 pm

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    9 years ago

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    1 month ago

    It has the worst website and login. I hope the coverage is better. Really horrible website. Totally confusing.

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    7 years ago

    Another poor run business, poor customer service every time I have called just plane useless.

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    Ask the Community - ConnectiCare

    Review Highlights - ConnectiCare

    I called ConnectiCare about a large and suspicious bill I received in November for an Er visit in January.

    Mentioned in 2 reviews

    Read more highlights

    Cigna

    Cigna

    1.1(46 reviews)
    9.7 mi

    If you use their customer service to find urgent care, you'll end up with more symptoms. I asked…read morefor an urgent care in my area that's open and "Jay" (which I suspect was short for Jaiharvdhan) got me a list of facilities, sent them to my email, which required me to log on to view. When I finally got the list, full of one-star reviews, all the numbers I called went straight to voicemail or hung up before they even rung. Giving up I went in person to find out they closed an hour early, and I was surprised there wasn't a handwritten "shake machine broken" sign on the door. Got Cigna back on the phone and insisted on getting someone who is open with a phone number with all seven digits. He sent us to another place we found out in person was pediactric only. I asked my wife to get on her knees to look shorter, but she said no. We decided it was just easier to die.

    Once again Cigna has proven they are the worst insurance available. I wanted to give them a zero…read morerating but the lowest I could go was a "1" so that is what I am giving them. I was in therapy and the company my therapist contracted through ran my benefits in January and learned that I didn't owe a deductible or anything out of pocket. I started counseling and a month in I had a $100 charge for a diagnostic evaluation. I wasn't happy that no one told me beforehand, but I paid it. Then the therapy company told me that Cigna emailed them and told the company that the sessions were being applied to my deductible (which Cigna never told my therapy provider about when my benefits were run in January) and I owed $98 for my last session. I had to give up seeing my therapist, who was actually helping me. Today I was told that I now owe for every session I had since January which has drained my benefits card. I understand that I will have deductible and out of pocket costs but let me know before I start treatment. Cigna's dollar-store reps failed to notify the therapy company about this. I personally think the reps are poorly trained and cannot submit proper information to the providers. I know some Cigna rep will chime in to this review and restate their policy (like I said dollar store reps, and everyone know how much quality goes products from dollar stores) and not be helpful in any way, shape or form, so whatever rep reads this don't bother. You are not going to tell me anything I don't already know, nor provide me a solution to my problem. If anyone is looking for insurance don't get Cigna!!! It would be better if that person remained uninsured than go with an insurance company with low-quality and poorly trained reps.

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    Cigna - Grade:  Paid 1%

    Grade: Paid 1%

    Cigna - Grade:  Paid 1%

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    Grade: Paid 1%

    Emery & Webb

    Emery & Webb

    5.0(3 reviews)
    55.1 mi

    Emery and Webb is a amazing insurance broker and goes above and beyond to make sure you the…read morecustomer is satisfied. We've been using emery and webb for many years and all our insurance policies are through them. Scott my agent is amazing and a true hero. He makes sure everything is taken care of and that you are getting the best deal and best rate. He is very good at what he does and he is a true hard worker. If you need any type of insurance needs I highly reccomend Scott and Emery and Webb because they will take care of you and treat you like family. It's even nicer that they are local. Thanks again guys and keep up the great work :)

    We have had so many negative insurance related experiences in the past that we simply say…read more"insurance companies suck!" Now after saying that and looking at my review and seeing 5 stars, you may be wondering... After several bad experiences with the insurance industry, we changed companies. That was a short term solution, but didn't appear to be the issue. So we looked for a new agent. Realizing a lot of the issues we were having stemmed from poor communication and lack of follow-up at our long ago previous agent's office, not the actual insurance company. We moved our policies to a local agent and our new service representative was Suzanne French. To say she is awesome is an understatement. She is kind, courteous, listens and speaks in terms that are easily understandable. She is pretty funny too! She has completely changed our feeling on the insurance industry. Suzanne left the agency we met her at and we were so pleased with her service, we moved our business to follow her, which is where Emery & Web comes in... Since moving our policies to Emery & Webb, we have filed a few claims. Suzanne, as always is awesome, but we also have had the opportunity to deal with the claims department at E&W. Their service is equal to that which we've become accustomed to with Suzanne. I would like to say I feel like I truly am in good hands with my good neighbors at Emery & Webb. And no, neither of this companies are ours! Emery & Webb is constantly looking out for your best interests. Whether it's a policy review to ensure you're adequately covered, or shopping other companies to provide you the best coverage for your money. Chances are, you deserve better than the service you're getting with your current agent. Don't lose hope and hate insurance. Give Emery & Webb a call. Suzanne French has never let us down and I believe Emery & Webb knows just how to employ the best of the best to keep their customers and keep them happy. Thank you Suzanne and thank you Emery & Webb. Business we have at Emery & Webb: Homeowners Insurance Policy Flood Insurance Policy Automobile Insurance Policy Classic Car Insurance Policy G&KB

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    Emery & Webb
    Emery & Webb
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    Anthem Blue Cross Blue Shield - We can't cover a piece of steel sticking through your stomach, it needs to be titanium and only on thursday

    Anthem Blue Cross Blue Shield

    1.1(21 reviews)
    20.1 mi

    Blue Cross automated robot is the worst! Not all questions can be answered by a robot who most…read moretimes doesn't understand the question! Then for B/C to use off shore operators is an even bigger joke, since these people barely speak English or are understandable. I have been disconnected by them also.Do they know people in the U.S. are looking for jobs? Today I called B/C to find out info on the co-pays since I felt I was overcharged for a medical visit. (It used to be a $20.00 co-pay). So I called B/C and was sent to the wrong department by their automated robot dummy. When I did get someone she was in the wrong department, so she supposedly transferred me to the correct department and I was disconnected after a recording stated the "call couldn't be completed." I recalled them and again was sent to the wrong department. This lady stated she would transfer me to the correct department and again I was disconnected after a few rings. WTH is the problem with this damn company??!! Why can't I get a human to talk to and transfer me correctly to the right department where someone with half of a brain can answer my question(s)?? I finally called the town I retired from that provided this health insurance to get an answer. A lot of stupid here for a big company like B/C. CEO's make too much money and don't care. Maybe this company needs to be investigated. Customers are paying them and can't get a human to answer a phone or a question about their benefits! SAD!

    A few days before Christmas, I received a letter from Anthem cancelling my dental insurance…read more"because we did not receive your full premium payment on time. We're sorry but we're unable to reinstate your policy." This was surprising since I had been a customer for about two years and regularly paid my premiums near month-end. I checked my records at Bank of America's Billpay service and saw that I had not missed any payments, the most recent being on November 28th, about as expected. I thought that this would be easy to clear-up and called "Customer Service" on December 26th. This proved quite difficult After much frustration, I got through to someone called Apocalipsis Castaneda, a polite person who spoke very poor English. (By email, he is known as al48174.) I patiently sent him screen shots of my bank records showing my regular payments and confirmation numbers, and he created a case number IC8026593. He later left me voice messages which were not understandable. I followed up on January 4th and 5th asking him to contact me by email and asking for a status report, but heard nothing further from him ever again. On January 8th, I again braved the moronic "Customer Service" torture gantlet and eventually spoke with someone named Janissa Resare. She was also very polite and seemed to be well-meaning, but was very hard to understand verbally. I explained the situation and sent her my payment records. On January 9th, she asked me by email to supply copies of my checks, and I explained again that the electronic payments did not involve checks, but that I had already supplied confirmation numbers related to my payments. I also sent her copies of my bank statements showing the debits to my account in favor of Anthem Dental. On January 17, I asked for an update having heard nothing further on this. On January 18th, Janissa informed me that everything was straightened out and that I should make the January payment. On January 18th, I informed her that I had remitted my premium through Billpay. Later that day, I received am email from Anthem threatening to cancel the account that they had just reinstated. I informed Janissa and asked her to insure that my payment had been received. On January 22, I received this amazing response: "I do really apologize for that; I will be working on for your payment that you have made. I will be requesting again to E&B to track your payment. So, please don't process it through BillPay anymore because it will not route to Anthem directly. You can call us every month to process the payment or use anthem.com to process the payment. Thank you!" The next day I expressed my frustration and confusion after checking details on the Anthem website and observing its accounting chaos. As an experienced businessman, a CPA, and a former finance professor, I told her that I was seeing signs of severe operational and internal control weaknesses that should be reported to the authorities. With that, Janissa disappeared from view. At this point, I was determined to cancel my policy. I braved "Customer Service" once more and eventually spoke to someone named Gilbert (al24928), who was polite but a poor English speaker. I asked him to cancel my policy and sent him a record of my payment for January. I also told him that I was treated by my dentist on January 4th and expected to have my claim paid. Gilbert responded, "we have already initiated a request to cancel your plan. You will be receiving update through your mail or email once your plan is already cancelled." I never heard from Gilbert again. I then established a new policy with Delta Dental. Finally, I received a letter from Anthem telling me that my payment was past due and threatening to cancel my account. I emailed Gilbert and the others I had spoken with on February 24th alerting them to this situation, but never heard back. It seems clear that Anthem's business systems and internal controls are seriously flawed, and I wonder why they are allowed to be in business.

    Vanguard Benefit Solutions - Co-founder and VP, Jonah Smith

    Vanguard Benefit Solutions

    5.0(10 reviews)
    69.7 mi

    IN SHORT //////////////////// Ever felt like your insurance…read moreclaims / amounts / amount due wasn't quite right? But can really never know because everything is in industry code amidst the never ending parameters of your plan? I've got news for you - those days can be longggg gone for you with one call to the Michael Jordan of Insurance. The Insurance / Numbers Ninja, Angel that is Christina Marie. EVEN IF YOU DON'T feel that way, you should still stop what you're doing & connect with Christina just in case. After reviewing & reconciling my dental statement to my Guardian claims, we discovered it was off by a whopping *two thousand dollars* IN (WELL-EARNED) LENGTH ///////////////////////////- I was terminated from my job and was looking to just get some clarity around continuing coverage with COBRA. As fate would have it, I got connected with Christina who exuded her expertise with ease, leading me to ask her about other curiosities / specifics I had around my plan and claims specifically. Not only did she address all of my COBRA questions and concerns, but more importantly did a deep dive (with zero hesitation) into the Matrix level of discrepancies across my previous claims due to a variety of factors (below): -- Services rendered across two benefit years -- 2 Annual Maximums, Deductibles, Out-of-Pockets, etc. etc. -- The use of 2 Health Savings accounts -- The maximum for my Orthodontics (which is separate from dental maximums / benefits) -- Insurance Adjustments vs. Insurance Payments vs. Cost Variance vs. Payments made by Me -- Andddd the swift occurrence of these services being all within a 5 month period (8/25/22 - 1/13/23) I know, I know - reading that is an exhausting doozy in itself, BUT is a vital component to the impact of my message and the depth of advocacy I now have for Christina. As she graciously spent *3 hours* with me (non-stop, no water, no bathroom breaks, NADA) meticulously reviewing and reconciling my dental statement vs. claims submitted & paid by Guardian so that we could not only know what my true balance is, but also equip me to be able to breakdown the 'why and how' to my dental team. AND generated a map to boot, concisely translating the convolution of cross-wires within my statement to bring clarity this mess desperately needed. Now, should your company provide Christina as a resource, please know how so, so lucky you are to have her at your disposal and take advantage of it. Kind, patient, clear, razor sharp-smart and exceptionally knowledgeable in her realm, are just a few of the MANY wonderful qualities she exuded, all while solving this Masterclass level Scooby Doo mystery, within 3 hours. So while 3 hours to solve it was long, relatively speaking it's not much time at all, which is a testament in itself to her and all she has to offer. She made something painfully tedious, quite enjoyable and fun, like solving a game together. And was able to decode the dental office's statement with ease when they can't even transcribe their own work.. so really 3 hours is Guinness Record worthy. WRAPPING IT UP /////////////////// Suffice to say, I cannot say enough good things about her and I hope everyone takes advantage of her expertise. It's impactful and immensely relieving to have the Michael Jordan of Insurance on your side - and it could save you BIG! In closing, I will be giving her my first born and fangirl any chance I get. To say she deserves it would be a criminal level of an understatement - but please, *don't take my word for it.* SEE FOR YOURSELF :)

    I have been working with Josh for many years, close to 20. He and all of his staff go out of their…read moreway to ensure that my needs are met. They are always well ahead of deadlines ensuring you have plenty time to review your options before making a decision. They all carefully listen to your needs and seek the best possible solutions. I wish I had the same type of service from other vendors I work with. He could not give a higher recommendation.

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    Vanguard Benefit Solutions
    Vanguard Benefit Solutions
    Vanguard Benefit Solutions

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    ConnectiCare - healthinsurance - Updated May 2026

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