Just became a full time resident in Lake Havasu and didn't know where…read moreto take my desktop for a check-up. Was referred to Click IT by one of the gals at the credit union. They looked at my old desktop and determined it had a bad motherboard. So, decided to purchase a laptop. Nick helped me decide on specifications to look for and made some recommendations on what to purchase. After I purchased one of the laptops that he recommended, had him come to my home to set it up. Since I am not technological at all, really appreciated all his help. Was very pleased with their service and would definitely recommend them.

If you are reading this because you are deciding whether to bring your computer or electronics…read morehere, based on my experience I would strongly recommend that you do not. To preface, I am above average in terms of being tech savvy. I built my own custom desktop and several other computers. My computer stopped displaying video from one DisplayPort. I narrowed it down to either the video card, motherboard, or monitor, but I needed another opinion, so I brought it into Click It Repair. When I first came in, they suggested it was likely a motherboard or video card issue. I asked how long it would take to diagnose, and they told me over the weekend. It was a Thursday, and I explained I could not go that long without my computer because I use it for my business. I brought it home, contacted the manufacturers, and got replacement parts. I brought the computer back the following Wednesday. I told them I wanted the video card and motherboard swapped, and if they could diagnose the old card, great, because then I could resell it. The next day, the video card company agreed to refund me, so I called and told them not to worry about fixing the old card and to just swap the parts. At that point, I had only been told there was a $60 diagnostic fee that would be included in the total. They had my computer for two days before calling late Thursday to say it would be $285 to swap the motherboard. I felt this was very high for the work being done, but I was already losing time from my business and needed the computer back. I reluctantly agreed because I was told it would be done either the next day or early the following week. Friday passed and I heard nothing. Monday passed and I heard nothing. I called and got no answer. Tuesday came and I still had not heard anything. I called several times, left voicemails, and drove by the store everyday. No one was there, and there was no clear sign explaining what was going on besides a sign saying they would be open tomorrow at 9. By Wednesday, I was extremely concerned. My computer cost almost $5,000 and contained business information and personal files, including my only copies of my wedding photos. I had received no meaningful updates and could not reach anyone through the business number. I eventually got David's number directly. Only then did I find out the power was out in the shop and that they had not finished the work. That is the part that bothered me most. No missed calls, no text, no voicemail, no clear sign explaining the situation, and no proactive communication. David told me over text that they would have it done late Thursday. When I explained that I had not heard from anyone and was so concerned I was considering calling the police, he told me they had tried reaching out once. From my side, I had no record of that call and no voicemails, which made me even more uncomfortable because if that was untrue, what could I trust? I asked if I could pick the computer up as soon as possible, but he said he would have to bring it to my house Friday because the store was still not open. Friday came and David called me to say they were bringing it by. That phone call is what ultimately led me to write this review. Instead of beginning with an apology or acknowledging the lack of communication, he immediately started explaining how much money he was losing and describing every detail of his power issue. I tried to explain that I was on a time crunch, this computer is essential for my business, and I had received no updates. I was not yelling or being rude. His response felt dismissive and sarcastic. He said something along the lines of, "Congratulations on getting married, life is great, thankfully I fixed it, you're going to love the computer, good luck," and then hung up on me. I was shocked. I called back and told him I did not think I should be paying full price after everything that happened. At that point, he became very defensive and started yelling that he was the one losing money and that he was already giving me a discount by not charging me a $70 delivery fee. The delivery was not something I requested; I had asked to pick up the computer, and delivery only became necessary because the store was not open. When I finally got the computer back and tested the original issue, the display port still did not work. When they delivered it, they told me the old card had displayed properly when they first tested it at the start. That suggested the problem was not the computer itself, and this was something they could have told me to avoid this work in the first place. In the end, I felt ignored, overcharged, dismissed, and disrespected. The lack of communication was unacceptable, especially while they had an expensive computer that I rely on for my business. The phone interaction with the owner was the final straw. I hope others see this and the 300$ was worth it.

Absolutely best service! Very reasonable and excellent personnel. Highly recommend for all your…read morecomputer needs. Super friendly and professional!

everything went great the staff was knolegable and the price was very reasonable they installed a…read morenew hard drive my computer is running better than ever not over priced just very reasonable Thant you computer nerdes

This place is great! John is a gem, super friendly and works fast to get your items repaired! I've…read morehad my phone camera lense replaced and recently my cracked iPad screen. Price was fair and I guess my power button was a little wonky so he even replaced that free of charge for me!! Thanks John!

Aloha from heavenly Lake Havasu City, Arizona, USA (ツ)…read more Lake Havasu Weather Webcam - Lake Havasu City https://www.golakehavasu.com/lake-havasu-weather-webc Close to home, the bank, hardware & food stores, it was a no-brainer to stop in to find solutions to our laptop crash. Yes! Hav-A-Tech is great and John Staib is very friendly and professional. Too eazy

I recently took my Macbook Pro and my iMac for repair…read more I was greeted with a friendly voice and professionalism. My technician, Mo, was great. After looking further into the problems I had with my Macbook Pro, he determined that although my laptop was out of warranty, because of a known defect, Mac will likely repair it for free, or at least for a cheaper amount than what he would charge. What a guy! He was so honest that he actually told me to go to Mac first! He repaired my iMac and it works superbly! Thanks, Mo! You did a wonderful job and I will be back again!

Terrible!! Save your money and take your computer somewhere else!! This guy doesn't return phone…read morecalls to 80 year old clients and keeps the computer for way longer than he says. Also, not very knowledgeable in repair!!!!

Passing thru Lake Havasu City when I broke my iPhone camera protector. After I checked Yelp, I…read morevisited Hav-A-Tech. Comments about John were correct. Friendly, knowledgeable, quick, and reasonably priced. Fun visit actually. I even asked his opinion on my decrepit laptop. Nice man. Highly recommend.

I had been "reliably informed" that there was no shop in Lake Havasu that could build a custom…read morecomputer, and ran across this shop while out on other errands, but lo and behold, not only did they manage to assemble a top-of-the-line system, they busted their butts making sure that it would do everything I wanted of it, and their tech support has been superlative. Shops like this deserve all the business people can offer them, and those people will walk away satisfied, just as I did.

My computer crashed on Friday night and ventured out Saturday morning to have it repaired. Stopped…read moreby Hav-a-Tech since they showed they are open on Saturdays...but nope, closed. Went to Staples and they couldn't get me in until the following Friday. Looked on-line for other computer repair places, called a few...all closed. Came across Nerd Side Computers and Adrian!! Dropped my computer off, asked questions about an external hard drive, purchased one at Wal-Mart and returned to Nerd Side. Adrian repaired the computer placing what needed to be saved on the hard drive and I was back in business by 4PM. Highly recommend him!! Great price and service....especially on a Saturday!!! Read some of the other reviews and just some clarification from my experience. He only accepts cash...no biggy, just need to be prepared for that. He did offer to give me a receipt.

I accidentally ran over my phone last Sunday and shattered the screen. I called Nerdside and spoke…read morewith Adrian not knowing it was outside of normal business hours. Adrian offered to open up and met me an hour later to fix my phone. He was professional, fairly priced, and I especially appreciated the extra level of customer service he provided by coming in on his day off. My phone was fixed quickly and works great. I will be recommending Nerdside, Adrian specifically, to all my friends and family.

I believe I've experienced the best CUSTOMER SERVICE experience ever in Lake Havasu maybe even in…read morethe whole United States Darrah & Maranda were absolutely fantastic. Thanks very much Staples for hiring excellent employees I wil tell everyone I know about the quality service I received over there.

Needed to print and it was so easy. Self serve printing - oh ya! For the quality and value this is…read moregreat. Thanks Staples.