If you have a random car upset- this is the place to come!! Noticed my engine splash guard suddenly…read morehanging from the bottom of my car and was stressed thinking it was going to kill my entire day to fix. I brought it into Big Bear Auto Repair and was immediately assisted by Tristan who was professional, kind and efficient!! He had us back in business in no time but even more important, he had us leaving feeling like valued customers!! Would 100% recommend this business!! Incredible service!!

Great overall service not to mention amazing customer service highly recommend so helpfulread more

Amazing service! I ordered an oil change and he came on time with everything needed. He finished…read moreeverything in a timely manner and I felt so thankful that he traveled to my location. Would 1000% recommend.

Tyler is great. Has a can do attitude and very easy to work with. He has great communication and…read morevery fair on pricing. Best in the valley. Will definitely be my go to mechanic.

my initial experience was wonderful. Everything he did to my jeep went well. My problem began when…read morethey installed a new transmission. I had a hard time getting information regarding the new transmission. They said they ordered it from AutoZone. But when I went to AutoZone. They said they didn't have any record of it. The transmission encountered a couple of leaks the first two times they took care of it but as of now it's still leaking. I've left them several voicemails and an emails asking him if he could fix it. Yes I've even stopped at the shop. The strange part is the phone number that I've been in touch with the owner now says that it's the wrong number. But it's the same number on yelp. So I don't know if this guy is just playing games and doesn't want to step up to fix this problem. I just hope it's a miscommunication thing and he'll get back to me once he sees this. So Corey if you're out there, give me a call. I'd appreciate it thanks.

What an incredible group of human beings. I drove in 430PM on a Saturday, mind you their closing…read moretime is 5PM. Had an issue with my suspension and needed to make my way back to LA...Bear Valley Overland stayed until 6PM to fix my truck and made sure I made it home safe. You can tell these guys really just wanted to help. They could have been home, showered, fed and two beers deep by 6PM, instead they stayed to help me and my family. Many other mechanics would have turned me down or charge me and arm or a leg. On road or off road, these are the most genuine people in the business. Highly recommend.

I just had a great experience at Phil's Automotive. My girlfriend and I moved to Big Bear Lake…read morealmost 3 years ago, and Phil's has been working on our three vehicles anytime we've needed repairs. Recently, a check engine light came on in one of our cars. I took it to AutoZone to have a diagnostic check run. They said I needed a new alternator and a few other parts serviced or replaced. I took it to Phil's. They thoroughly checked the car and ran their own diagnostics, and it turns out it wasn't the alternator. This isn't a ridicule ​or slam of the folks at AutoZone. It's just a vote of ​confidence and appreciation, knowing that there's an honest mechanic here in Big Bear Lake; they could've easily taken advantage of us. Needless to say, ​the crew ​at Phil's will be servicing our cars as long as we live in the BBL --

Too busy to care! Driving up to Big Bear, I got a…read morelow-coolant red alert and noticed a few drips collecting on top of the lower engine shield. I stopped by Phil's on a Friday hoping for a quick visual, but the lady in the front office showed little concern -- just flipped through the appointment book and said the soonest appointment was Wednesday. I understand they were booked and I didn't have an appointment for my emergency. With the courtesy of a quick look they might have told me not to drive at all and to have it towed, or said it could be managed temporarily by topping off and monitoring coolant. Or someone might have looked and said, "we can see it's leaking, but we can't pinpoint without further inspection, but unfortunately we can't do that today." Even that would have been greatly appreciated. (ICYDK: A red alert indicator generally signals a serious or critical fault -- meaning you should pull over immediately and not continue driving until it's resolved.) I ended up going to OC Rovers. They were busy too, but once I popped the hood it took only a moment for their mechanic to see coolant was leaking from the water pump. Phil's could have taken two seconds to do the same, but refused. Complete bummer and very disappointing. As a part-time Big Bear resident, I was hoping to find a go-to shop on the mountain. Other reviews mention Phil's saving the day in emergencies, but that wasn't my experience. On the positive side, their shop did look clean, well organized, and equipped with modern tools.

The service here is awesome! They are so efficient and qualified for vehicle repairs and do them in…read moresuch a timely manner. I will continue to have them maintain my vehicles due to their trustworthiness also. Patricia G.

I have been going to Knight's since I moved to the mountain 2 years ago. They came highly…read morerecommended and their stellar reputation is well deserved. I was in a bit of a jam a few days ago, and Dave and his team went above and beyond to help me. They fixed the problem fast and couldn't have been nicer! I will continue to be a loyal customer.

Gary helped us get in and out in less than 5 minutes! So thankful for his help! Our tire started…read moremaking a scraping noise when we got up to Big Bear. We called the shop, and described the issue. Gary said that we would be fine to drive to the shop. He did a great job figuring out the issue, and fixing it quickly! Thanks again!

The guys at E&R are the best. Personable, friendly and they're even funny in the face of some…read morechallenging situations at times. Today I called in to tt Gary who promptly advised me to come in which was sound advice. This genie knew what was wrong with my vehicle just by talking to him on the phone. Great team and great service and I am now driving home as a happy customer. Thank you to the team at E&R!

I cannot say enough good things about this place!!! 10 stars!! I'm telling you right now DO NOT…read morego anywhere else!! I moved to Big Bear 2 years ago. When I found them hands down way above the others on every level. Their costs are below every other place. I needed a transfer case replaced and when I called other places they quoted a grand more and talked down to me like they were too busy and didn't care. One place wanted to charge me $150 just to put it up on the rack and look at it!! Just look at it without even draining the fluid. These were a few places that have been here for decades. I was so insulted. Jim and Jeremy (father and son) are two of the nicest people I've ever met in general in my life. I could just hang out with them all day. Right away they treated me like family and took me in. I felt so cared for and trusted them immediately. I needed two control arms also fixed a couple months after that. My car was jumping around a bit and then I went down the hill and it was so bad around the curves I was so scared I pulled over on the side of the road and called Jim crying. He talked to me like I was his daughter telling me what to do. Got back had them fixed immediately again costs low. There have been other things that were weird they looked at it and it was a simple fix that took 20 minutes without any charge! I was literally begging them to take my money! I could write a novel on this review about how good they are. I have no personal connection with them. I am writing it only as a customer just so incredibly grateful. Thank you Jim and Jeremy for taking such good care of me and my car! I'm a lifer now!

Recently started to come here for pre maintenance on my 1999 BMW e38 740i. Jim and Jeremy are the…read morebest! They give you an honest evaluation and quote. Their work is 100% and back it up with a warranty! I couldn't be happier! I tell everyone that asks on social media to come here! They've definitely earned my respect and patronage! Thanks guys! Keep up the great work and customer service!!

All J Products are the best. Quinn, Heather & the crew have never let me down. They get the work…read moredone right. Had a bad oil leak & they replaced the oil housing unit & have had no issues since. They have done all my routine maintenance work & I couldn't be happier. I won't take my jeep anywhere else. They are honest folks that you can depend on that do incredible work & they are so knowledgeable on Jeep parts & accessories too.

On my way out of town heading down the hill, my tire pressure light went on…read more I swung by their shop in a quaint little quiet part off the main road, and they we're very helpful in making sure I did not have a nail in my tire, as well as filling up the tires with the appropriate amount of air pressure. I offered to pay them for their service and time however, but they said it was no problem. I will definitely be supporting their business establishment and the future when any need for my Jeep comes up.

The team at Gonzalez garage are top tier! I was in the area on vacation and had to stop in for a…read morebrake repair, they got everything done incredibly fast and for a great price will happily make the commute back for maintenance here in the future

My wife and her friend were in town and unfortunately got a flat tire, they were able to get the…read morecar to the shop and they took care of them quickly and very friendly service, just wanted to thank them for making the whole process easy, fast and getting them back on the road safely!

Do not go anywhere else on this mountain aside from this location. Leave it to a veteran owned…read morecompany to offer fair hourly labor, correct reliable parts, and hands on diagnostic work. Aside from other garages up here price fixing and tripling prices with garbage work - this location actually cares about you and your property. Any other decision to bring your vehicle to a different garage that makes their profit off of fleet vehicles will leave you stranded on top of a mountain. Mike & his technicians will ensure you and your property are safe and functional. I will only go to this location in SB County, and will refer friends and family as a professional business consultant with vast experience in this industry to Advanced Auto.

We want to give Advanced Auto a 5 star rating after our previous 1 star review. Mike went over and…read moreabove to help repair the Landcruiser. He brought it back in and replaced the emergency brake and brakes at no charge. We are currently waiting on the correct sensor to be delivered and he will have his mechanic install at no charge. Thank you Mike for being a man of your word and making Big Bear a great place to live.