Got a brand new Speed Queen washer and dryer for Christmas, literally spent almost $4,000 on both…read more My father-in-law came to deliver it and help install it since my husband just had surgery. As we were opening the box we noticed the box was damaged but didn't think anything of it. We continued installing it and almost immediately noticed a decent size dent on the back portion of the washer but we figured it would be fine. Once installed, I was told to run the washer with water only to basically break it in and allow the belts to settle into their spot. So that's exactly what we did (mind you my father in law has the exact same washer and dryer that he also bought from Johnny). The washer was running great until it reached spin cycle, let me tell you when it started to spin I thought our house was going to shake loose. The washer made this god awful noise like something inside was going bust out the side, it was also rattling so bad the TV on our wall was shaking. We immediately got up and took a video as we cancelled the cycle. We called Johnny and told him what was going on and he brushed it off saying that it was normal and that it would resolve itself after another run through....so we ran it again with water only and once again it felt like an earthquake. The following day my father in law went down to the store and was told by Johnny that it needed to be leveled with water in it and that would fix the issue. He came back and we used a leveler just to realize that the washer was leveled with and without water....called them again for what felt like the 45th time and finally had their mechanic come out. He came to the house and was blowing smoke saying that the belts just needed to be adjusted, we tried sowing him the video and he directly told us "I don't need to see that." He began by running the washer, he was incredibly rude to my husband when he asked us what we wanted to do and we told him to just get us a new washer because we had not even had it for a day and we were having so many issues. We even told him about the dent and all he kept saying is that they wouldn't give us a new washer and they would just replace the panel. Really??? Replace the panel??? After we have spent literally almost $10,000 at your store in appliances in less then a year!!!!!!!! All you have to offer is taking our washer apart and already replacing parts...come on! After he ran and notice it was still doing that god awful sound he pulled the front panel off and saw something and immediately went outside to call the store...After the conversation he came back in and informed us to not use the washer and that they would replace it. Got the new washer and it's a dream!!! Gave them one star for their rude behavior, their lies and lack of understanding. Had to pull teeth and argue to get out money worth but I for one would not do business with them again.

I was trying to remove the tub from my washing machine. The job required a special tool. I was…read morehaving a difficult time finding it. I called Johnny's and inquired if he sold it. He said no, however for a small deposit he would lend it to me. A total lifesaver. If you find yourself in need of appliance repair. I highly recommend using and supporting a small business like this. Shop and support people like this. This man truly cares about his community.

When it comes to repair services, integrity is EVERYTHING! All Brand is all about integrity. Almost…read more11 1/2 years ago, I used All Brand and made myself a promise to use it again if the need arose. My dryer was not operating well and was showing an error code. I called All Brand for service. I discussed my issue with Linda. She is very informative. She could have just set up a service appointment without the free advice but did not do that. Instead, she told me to check the dryer vent, which might be clogged. I followed her advice. That was the problem. Linda's tip saved me a minimum of $89.00. I am much obliged and recommend All Brand without reservation..

They are the best, from customer service to in house repairs! We've had Eric come a few times for…read moredifferent appliances and he is honest, friendly and doesn't try to over sell. He recently fixed our fridge and although the part was expensive, it was less than buying a new refrigerator. He came back when the part was in and promptly fixed it. This is the only company we will use. Family owned and local. Give them a call!

Very helpful, local parts and service available with honest techs. Has major brands for sale in…read morestore with installation available.

Johnny's Appliances was extremely helpful when I had a issue and with my ice dispenser. He gave…read moreme quality advice and saved me from having to buy a new refrigerator.

Happy with the service. Our service tech Boris was…read morewonderful and helped get our dryer back to working again. Definitely would recommend this small business

I had a great experience. They are very professional, punctual, and clearly knowledgeable about…read moretheir work. They took the time to explain the issue in a way that was easy to understand and made sure everything was fixed properly before leaving. I would definitely recommend their service.

Such a bummer, I've used Matt & Tracy since I moved out this way. Matt ha always been a straight…read moreshooter and even though his fee to come out if more than most, he's a good guy so I kept rolling with it. But this year all I've had is issues with his wife Tracy that sets up appointments. She rushes you on the phone, doesn't let you finish explaining what you need and blatantly doesn't care about customer service. I expect a little common courtesy when I'm calling to give YOU my hard earned money. Especially after YOU told me you won't work on the fridge I had, even though Matt has previously and told me he would. Instead I bought a GE that again, she said he would work on and now all of the sudden, she doesn't want to send him for any type of work I guess. Not sure what's going on in the home or in their life BUT this is NOT how you run a business.

Called for a washing machine repair and they are absolutely top notch. Came in, addressed the issue…read moreand completed the job perfectly. Would recommend to anyone looking for promptness, knowledge, friendliness, great prices, and amazing work. If that is not what you are looking for then you should go elsewhere.

Chris fixed our very noisy dryer very quickly. He was very professional and knowledgeable about the…read moreissue. I would definitely call him again for any appliance repair. Thank you!

Do not use! I repeat DO NOT USE! Chris is awful. He could…read morenot fix our dishwasher because he could not diagnose the problem. He said he had been doing this for 26 years. When someone brags about how good they are, that's a red flag. People who are good at what they do, don't have to talk about. The bottom line is he did not want to fix it, because it was over his head and he was not capable to even try.

We were referred to Airtexno (and Sunny, specifically) by our local, trusted appliance parts store…read morefor repair of our SubZero side-by-side freezer. It was a big job, requiring more than one visit for Sunny and his crew, but the repair was completed as promised within the pricing quoted at the first diagnostic visit. Anyone who has a SubZero knows this is an expensive high-end appliance and worth repairing, since the replacement cost for a new unit is huge. We are grateful to Sunny and his team for a well executed repair. Excellent communication and follow through. Thank you Sunny!

I highly recommend this company. Our Sub Zero freezer needed service and a new gasket on the door…read more Andrei came out both times to service it and replace the gasket. The freezer seal needed to be adjusted so he came back a third time with no hesitation.

Our floor started seeping rusty goo and we knew what we had to do. They responded within minutes,…read moreshowed up within the hour, part ordered same day, fixed within 48 hours. Pick up the phone and call!

I called because my Viking stove was making odd noises. They were quick to respond and even asked…read morequestions to make sure that the noises I was hearing were actually abnormal (potentially saving me cost of a visit.) Mike was prompt, polite and informative snd everything is working perfectly now! Highly recommend.