Do not use this airline. I bought tickets in Dec 2025 to Germany from Portland Oregon, departing late May 2026 and they changed my departure and return flights early in 2026 AND NOW AGAIN just a few days ago in mid April 2026 - yep, another departure change by a few days! Screwing me over! It just shows up in emails, and to top it off, the first email was about my bicycle payment with a date change..no other info, just like here you go..then a day later the msg below on the actual change, no choices, no calls, just frustrationi! avoid using CONDOR! read more

Condor - Airlines Near Me - Frankfurt, HE

These people are crooks. Charge for assigned seating...ok...I get it. Charge for carry-on...ok...frustrating but I'll do it. I get to the airport...what I paid for online was to "reserve" the bin. I had to pay an additional $120 for the actual carry-on itself. For my son and me...$240. Stay away these crooks. read more

Condor - Airlines Near Me - Frankfurt, HE

One star is too much! DO NOT BOOK CONDOR if you don't book business. This comes from a customer who used to fly with Condor frequently before they introduced the so-called improved planes, which are designed to squeeze out as much cash as possible with over-exaggerated, tight economy seats! CRITICAL SERVICE FAILURE & ABUSIVE CONDUCT: FRA-SEA (DE 2032) The passenger experienced a complete breakdown of service, resulting in severe physical and emotional distress. Summary of Failures: Misleading Sale: Condor sold an XL seat ($180) but failed to disclose the non-negotiable age restriction. If that's even a thing, as the passenger was healthy and capable. Improper Downgrade: At the gate, the passenger was removed from the XL seat solely due to age. False Promises: Ground crew made it look like the passenger had no choice but to move and promised a comfortable downgrade (seat 48D with an empty adjacent seat). This seat cannot be reclined and is next to the toilet doors. Unacceptable Conditions: The empty seat promise was immediately broken, leading to severe encroachment and pain. They brought an overweight passenger sitting there! This was compounded by a relentlessly foul-smelling lavatory nearby that caused the passenger to feel nauseous. Abusive Crew Response: When the sick passenger complained, the crew was dismissive and abusive, instructing the passenger to "just sit" and suggesting they "consider flying business next time." The passenger landed sick and distressed. Protect your health and fly with an airline with a good reputation! read more

The meals served on condor airlines are awful, probably the worst I've ever had for international flights, high carbs and often cold meals. Most attendants weren't very friendly, even worse is the the descending process for landing was pretty rough too, people get serious motion sickness afterwards. read more

Condor - Airlines Near Me - Frankfurt, HE

1-Star Review Condor Airlines Broke Our Trust Our experience with Condor was a complete failure from start to finish. Our outbound flight from San Antonio was delayed over 12 hours--no updates, no food, no direction. We were finally sent to a hotel at 4 AM, slept two hours, then returned for a 10 AM flight... delayed another 8 hours. The staff were overwhelmed and untrained. No supervisor, no clear communication, and no German-speaking agent. It got so bad, police had to be called. We lost a day of travel and money on hotel bookings. Our return flight had to be moved two days later--because there were no other options. In Frankfurt, we were stuck on a sweltering shuttle bus for 45 minutes with no air. I got so sick I threw up. Then we sat on the plane another hour in silence. Once back in San Antonio, it took an extra hour to get our bags. I didn't just complain--I hired a refund service. Condor didn't care either way. This airline lacks leadership, care, and basic human decency. Read the reviews--then fly with someone else. read more

Please be very careful on purchasing tickets with this airline, especially if you expect to fly business class. We booked business class travel with them from Boston to Dubrovnik Croatia with a layover in Frankfurt, only to find out that the second leg of our trip will be in economy class. The biggest issue with this, is that we will be landing in Frankfurt at 5 AM with a five hour layover and we had assumed that we would have access to a lounge, which will not be the case. I went back on the Condor website and went through the booking process again; there is nowhere in the booking process where there is any mention that part of the trip would be in economy. JUST PLAIN DISHONEST! I have a bad back and can't sit for long periods of time on straight back chairs, which means that, after a 7 hour flight, I will be spending part of my time in Frankfurt on the airport floor. I would never have booked a flight with Condor had I known that I would not have access to a lounge. I would've been fine with the short second leg of my trip being in economy had I been made aware when I booked the flight, and if I had had a shorter layover . The fact that they sold us economy class tickets unknowingly, but still refused to reimburse us for what were nonrefundable tickets when I tried to cancel, is why I feel I was scammed. Customer service with condor is almost nonexistent. Before we became aware of the above, we also had to deal with Condor's horrible website, app and customer service. Immediately after we booked our flight (directly through Condor), we noticed that there were multiple errors in our booking information, including; a wrong birthdate, wrong expiration dates on both of our passports, and a wrong first name. We spent hours trying to make corrections on their website and on their app, but neither allowed us to correct the information or save the information that we did correct. Finally, we called customer service who told us that there was nothing they could do from their end, and that everything had to be done online; i.e. catch 22. Another call with another agent at customer service who told us that the only way to correct the above errors was to cancel the booking and rebook it. However when asked if he could guarantee that he could get the same seats if we canceled, he took a moment to check and told us that the return flight was full and we would have to pick a new return date. Another call to a third agent who told us that the only way to correct the errors in our information was indeed to cancel the flight, but guaranteed that he would be able to book us on the same flight. However, we would have to pay again for the new booking and wait 10 days to get reimbursed for the first booking. As this was a nonrefundable ticket, we asked if he could guarantee that 10 days from now we would not be told by someone else that those tickets were nonrefundable. He reassured us that we would get reimbursed, but we would have to take his word for it, as there is nothing that he could send us in writing to confirm this. So as it is, we have paid twice for these full fare tickets, with no way to know for sure if we will get reimbursed for the original tickets. Just an unbelievable, unpleasant experience overall! read more

My Disappointing Experience with Condor Airlines I was initially recommended to fly with Condor Airlines based on a positive experience a friend had two years ago, flying from Toronto to Frankfurt. She praised their customer service, from the check-in counter to the flight itself. Unfortunately, my experience was quite different when I flew from Toronto. Long Wait Times and Inconsistent Customer Service Upon arrival at Toronto Pearson Airport, I was met with long wait times in the queue and inconsistent customer service from the check-in agents. The first agent I encountered was friendly and made an effort to welcome me to the airline. However, an issue with my baggage weight arose, and despite her best efforts, I had to adjust my luggage. Due to a decision by her manager, I had to redo the luggage weight and carry-on, forcing me to start over by rejoining the line. Unprofessional and Rude Behavior When it was my turn again, the first agent took her break, and I was assisted by a different agent. Although she seemed more experienced, she was significantly less friendly. She made me feel unwelcome by asking me to remove the passport covers from my family's passports, making it seem like I had done something wrong. Her instructions on how to handle the carry-on luggage were unclear and frustrating. Eventually, I had to discard my carry-on luggage to fit my items into a personal backpack. Despite my compliance, this agent tore off the approved hand-carry tag and threatened to flag me for trying to carry another bag in bad faith. She failed to inform me that I needed to get my hand-carry tagged again during our dispute. When my wife politely asked for her name to submit a customer service inquiry, the agent told her "to go to hell" and then proceeded to call the next customer. Unresolved Issues at the Boarding Gate The situation worsened at the boarding gate, where I was flagged for not paying the overweight fee. The agent's manager insisted that I had not followed directions and ignored the incident where the agent told my wife to "go to hell." It was disappointing that the manager chose to protect the agent's unprofessional behavior rather than address the issue. Final Thoughts on Condor Airlines While some Condor Airlines staff were professional and genuinely tried to help customers, my overall experience was negative. The unprofessional behavior of one agent and the manager's defense of such conduct made for a frustrating and disappointing experience. Condor Airlines did not feel customer-friendly, and the fact that I ended up paying an overweight fee due to this poor service only added to my dissatisfaction. Despite the flight being delayed, which likely cost the airline more money, the unprofessionalism I encountered left a lasting negative impression. read more

My mom was supposed to fly from Salt Lake City to Dubai. She developed severe pancreaitis about a couple of months before the actual flight and we figured she would not be in a condition to to take a long haul flight for some time to come. I tried to get in touch with Condor customer service to cancel the ticket and inquire about refunds on grounds of medical emergency. The first agent I spoke to, hung up on me after I tried to direct him to Condor's own refunds policy page. Then I tried to get to customer service using their WhatsApp chat feature. My advice - do not waste time with this. I was given a wait time of 60 minutes. The agent got in touch after more than 2 hours and didn't have the decency to stay on the chat for more than 2 minutes. I saw their message 3 minutes late and by that time the agent had already dropped the chat. And I got another wait time of 110 minutes. I again tried getting in touch with the customer service and this time it was a lady who let me know that I would not get any refund on my ticket since it was economy. She was impolite and apathetic for the entire duration of the call. Kept cutting me off while I was speaking and had the audacity to say if I had read the terms and conditions on the ticket I would not have wasted time calling customer service. I have spoken to a lot of customer service representatives before this but haven't had a worse experience. It felt like Condor trains their customer reps to be rude and obtuse to clients. And to hide behind the excuse that we're a budget airline, would be absolutely farcical because the amount we paid for an economy ticket was no way cheap. ABSOLUTELY PATHETIC CUSTOMER SERVICE read more

Condor - Airlines Near Me - Frankfurt, HE

See all

Flying back from Dominican Republic, I was charged for overweight, which was expected. However, what was not expected was to then the offered an upgrade to Priority, which would allow for the extra weight and was not offered a refund for my pay of the extra weight before the upgrade. I feel that if the option had been given before I was charged, I would have saved almost $200 which was what I was charged. I think that the airline ticket agent should have given the option to upgrade before charging me. Then the seats we received had fresh urine from someone on the previous flight covering two seats. There was no option in the Priority section we had to upgraded to. I find this to be unacceptable since the cost of the extra weight and the subsequent upgrade was nearly $500. I should be refunded the cost of either the upgraded to Priority or the overweight charge before the upgrade! read more

Condor - Fresh urine covering two seats - Airlines Near Me - Frankfurt, HE

Worst airline I have ever flown. LAX to FRA roundtrip. They have the worst service ever o board and on checking in process. pay big attention to their luggage policy. They generally don't allow and\y luggage and the charge heavy fees for checking these bags. Their web site is a disaster. I booked thru Expedia but couldn't find my six letters confirmation number on line in my reservation. I had to call to find it. It was a very bad experience from checking in online through out the whole experience flying wing with them. I was charged $175 for my checked in bag and $120 for my carry on after I was told on the phone that It was included. read more

Pleasantly surprised, BUT.................. So I took my chances and flew Condor last month, returning June 1. We had premium economy both ways. I have to say, I was worried with all the bad reviews, but it was pretty great, other than a few items. 1-Yes the website is crap. I uploaded all my documents when I booked, back in Jan, but I still had to re-do it 24hrs prior, when I checked in online and the app wouldn't let me...I had to use a computer. 2-Boarding groups are a joke. We were in group 2, as we were in premium economy. but it's just a free-for-all at boarding. 3-Frankfurt airport is a joke as well....had to take a bus from the plane to the terminal when we arrived and take one from the terminal to the plane on the return. For the return flight, the Condor counters are wayyyy downstairs, like a red-headed step-child. 4-One of the flight attendants on the outbound was quite stern about using the forward lavatory, as we were in prem econ....but I could use the one behind me...which ended up being better because it's a bigger lav....so that was fine. The prem lav was right behind business class, but she was just rude about it.... So we flew from Arizona, to Seattle, then Condor to Frankfurt. For the return, it was non-stop from Frankfurt to Phoenix....11.5 hrs. LONG flight. We flew Alaska to Seattle, and when I checked in with AS, it gave me boarding passes for all the flights (more on that in a bit) Once we got the the gate in SEA, I heard an announcement saying if we had boarding passes issued by another carrier, or printed from online, we needed to go to the counter to show our passports and get a paper boarding pass. THIS IS IMPERATIVE! They will not let you on, if they haven't given you a paper boarding pass. * If you checked in with Condor at the ticket counter, prior to security, you don't need to do anything else.* I also saw scales at the gate, so don't try to get away with heavy....they will make you check it. I was warried, as I was tad over the weight, but I was also in premium, so they didn't weigh ours. If your carry-ons look massive, they will weigh them....so make sure your stuff doesn't look huge. The flight over was uneventful. Food was good, seat wasn't too bad. (United Premium Plus seats are better)...in flight entertainment was decent. A couple of new releases, like Oppenheimer and Barbie, were just a couple of the new ones. We had dinner, then ice cream, then breakfast before arriving in FRA. The return was long and we checked our bags for this flight. I was way over the carry-on weight and didn't care if my bags got delayed when I got home. I'm happy to say that they arrived with no issues. They did have 'priority' tags on them, but they didn't come out first. no biggie We had dinner, Ice cream and a hot snack before landing in PHX. I slept maybe an hour....I just could not get comfortable in my seat. Our male flight attendant was lovely. He was nice and precise and friendly. I will say that at Frankfurt, I had no idea we would have to go thru immigration before getting on the plane to PHX. We flew into FRA from Rome and when we started walking towards our gate for Condor, there was a huge line to show passports to even get to the gate. Luckily the line went super fast and we weren't delayed at all. So keep that in mind. If you're traveling back to the US and have a connection in FRA, you'll need to go thru immigration, so allow time for that. So out of 10 stars, I'd give Condor a solid 8. Their website is really lame, so they need to work on that. Next time I want to try the business class..... I'm not sure how the reviews are so awful. I agree with the app and website, but I really didn't have any issues. the seats I paid for when I booked, were all there and never changed. I did have a schedule change issue that I called them about and was told it would take a couple days to fix.....which is complete BS, as I'm a travel agent and do schedule changes all day long and they take about 3minutes....so once I escalated to a supervisor...it was taken care of right away. I just think their agents aren't trained very well. So I think it's fine. The price was good, which is why I chose them. Other carriers were way more expensive for premium economy. read more

Never again!!! Condor is owned by private equity so .... No one at the airport worked for Condor? Gates were very far far far, then downstairs, then bus. When I purchased the ticket, I paid $60 for an assigned window seat. When I did the online check-in, I was assigned a middle seat from Frankfurt to LAX?!?!?! I called customer service immediately and they couldn't do anything even though I provided confirmation and proof of amex payment. Flight was full so they said there was nothing they could do except refund my $60. I wouldn't have purchased the ticket without an assigned seat. On the flight, one bathroom was out of order. Many seats were broken. There is NO difference between coach and premium - just increased price. It has now been over one week since I returned and still no refund from Condor. Good thing I used amex. read more

Worst experience with an airline in my 55 years of life. I bought a ticket to Milan as a gift for a friend. When I took her to the airport she had a health issue and needed to use the restroom. She missed the flight by 3 minutes. We then spent many hours trying to work with Condor to get her scheduled on the next available flight. We were never even able to get a hold of anyone from Condor. The agents they use at the airport area all contractors so they have to authority to authorize anything. They relayed to us that basically we were out of luck and would get nothing, not a new flight and not any sort of credit. When we called the main number for condor we got a call center in India and they were also not authorized to help in any way. To top it off, her bag made the flight and was promptly lost. We haven't gotten it back 5 days later. Again, we get no help from Condor and can't even get a hold of anyone to speak with. My friend wound up paying full price on another flight on Condor and when she arrived in Europe her new bag and replacement clothes she had purchased were missing. This company is a joke and it's not worth whatever money you save by flying with them. read more

Arbitrary, bad faith, illegal arbitration The Travel & Transport Arbitration Board / Schlichtung Reise Und Verkehr (SOP) has demonstrated a lack of impartiality and fairness in their arbitration process concerning complaints against Condor Airlines. The following complaint clearly shows SOP to be in bad faith and using an illegal, unaccountable, and arbitrary process to manage cases. SOP's practices are despicable and harm consumer protection. Background Damaged Camera (Case No. CON-24/05-02396-F002) On May 14, 2024, Condor agreed to pay $359.99 for a damaged camera but has not yet paid. Condor initially misrepresented their terms of service, international treaties, and policies. After evidence was provided showing cameras are allowed in checked baggage per GTBC USA, US preparation flight on Condor website, and per IATA guidelines on Personal Electronic Devices, Condor agreed but failed to pay. Damaged Luggage (Claim No. 00839434) Condor accepted liability for damaging the complainant's luggage. Condor attempted to sell a "discounted" luggage to the complainant instead of providing compensation. Condor offered "zero" compensation, violating the Montreal Convention regarding compensation and restitution. Complaints Against SOP (F 269678/24) Conflict of Interest: SOP is financially supported by Condor Airlines, raising impartiality concerns. SOP intentionally misrepresented (1) Condor's GTBC USA by citing an arbitrary, non-existent, and unsupported "Section 12.6". Fabricated restrictive clauses contradicting (2) International Travel Regulations like IATA guidelines on Personal Electronic Devices (PEDs) with lithium batteries and contradicting the (3) US Flight preparation policy on Condor Airlines website concerning "cameras". SOP blatantly (4) fabricated evidence against the published documentary evidence provided. SOP Failure to Uphold Consumer Rights: Offered "zero" compensation despite the airline accepting responsibility in writing. Ignored Montreal Convention mandates for fair compensation and restitution. SOP Lack of Transparency and Accountability: Failed to provide legal basis or case law for resolutions. Failed to provide documentary evidence to support their policy's references. Disregarded provided documentary evidence concerning Condor's policies and international treaties. Rendered an arbitrary, unsupported extrajudicial resolution outside of any legal framework and without any checks and balances. Only responded to public forum posts avoiding addressing the facts. Did not respond to complaints and allegations sent via email communications. SOP Misrepresentation of Service Capabilities: SOP deceptive practices raise questions about arbitrators' qualifications. Claimed to clarify legal questions but failed to do so. SOP received two distinct complaints, as mentioned previously. However, SOP deceptively merged these complaints into a single resolution, attempting to apply one outcome to both claims. This approach was misleading and manipulative, attempting to force the complainant to accept a single resolution for both separate issues. This point was addressed from the onset, however SOP disregarded it entirely. Alleged Fraudulent Practices: SOP Complicity in underpaying valid claims. SOP Use of fake reviews on various platforms. SOP is invested in generating willing complainants by using fake reviews, making false promises, conveying the idea of "consumer protection", while is deploying deceptive practices such as gross misrepresentations, fabricating evidence, and negating access to case law and legal basis supporting their resolutions meant exclusively to reduce the Airlines liability and reduce the Airlines legal cost. SOP is colluding with the Airlines and abusing their role to dupe the public undermining consumer protection. Breach of Contract: SOP failed to resolve an agreed-upon settlement between the complainant and the airline. SOP Fraudulent or Sloppy Practices: SOP actions are either fraudulent or negligently sloppy given the following documentary evidence contradicting SOP statements: 1) Condor's GTBC USA, 2) US Flight preparation policy on Condor Airlines website 3) IATA guidelines on Personal Electronic Devices (PEDs) 4) Condor's written contract to pay for the damaged camera 5) Condor's written acceptance of liability for the damaged luggage 6) Montreal Convention mandates fair compensation and restitution. read more

The airline will charge your credit card before checking that the flight are available. I have never seen any other airline do this. They charge for a flight ticket, then when you finalize the booking they say the flight is no longer available, then you have to spend a long time on hold to get your money back. Finally, they don't refund all of the money, for some reason they kept $50 of it. It's criminal, they just seem to take money for no reason at all. read more

We paid for XL seats and were then denied, we were told to "call the company for a refund". Very dissatisfied with this journey! read more

If you have ever flown Spirit Airlines, Condor will feel very familiar. I flew Spirit ONCE and never again. This is definitely going to be the case for this crappy, uncomfortable flight from Frankfurt to Boston. My original seat - in the middle of the plane- not what I had chosen -was completely broken. It would not stay in the upright position. If they have broken seats, what else is broken? They moved me and my daughter to 2 seats still in the middle of the plane, but at least it worked. That's sad when that is your baseline. I flew Delta over and had to book return separately. Wish I had read reviews before choosing a cheap, unprofessional airline. Just landed and ETA, the second seat was also broken, with no tray table. I had to share the tray in front of my daughter. Luckily, our food was only on the tray for a very short time because we literally threw it away uneaten. The offering was potato salad and pasta. I'm not kidding. See the disgusting picture below. You can also see my broken chair and how my movie included unfixable Arabic (?) subtitles the whole time. Generally unpleasant flight attendants and no toilet paper in at least 2 restrooms after 1/2 the flight was an added repulsive bonus. Terrible. Do not fly them!!! read more

See all

I flew Condor from FRA to SFO on 09/04 (the biggest mistake of my life). One out of 3 checked bags didn't arrive. The Condor representative promised me that it would be delivered to my home in 2 days It's been already 2 weeks and still no luck. The funniest thing is that I have an airtag inside the bag and I can see it's been in SFO for a week already. But I don't have any way to get it out of there. I called Condor customer service multiple times, and all they said they can't help. I need to check the status online (which says we have located your bag), and wait. Terrible service, what the point of having customer service which tells you I can't help you? Please avoid this airline. The money you save on the ticket price is not worth all the hassle. read more

I travel a lot and I have to say Condor Airlines has been by far the best experience I have ever had. My family and I flew with them from FRA-BWI on May 22, 2024, flight DE2074. I was only able to get the names of the two flight attendants that were in our section, Ariane De Robillard, and Alexandra Töpfes-Hopfgartner, and all the others were amazing. The customer service they all provided was above and beyond my expectations. Although we were in economy plus, the service and attention to detail they provided us was better than any service we have received on other airlines in business or first class. I have requested gluten free meals in advance on United and Lufthansa and they have all failed sorely from not having a meal available on a long haul overseas to telling me to wait until first class finishes eating to see if there are leftovers to accommodate me. On Condor, they were right on point. From the moment we got on board we were warmly greeted and I was reassured that they had a hot gluten free meal ready for me. They also had plenty of fruit and snacks and cheeses. The lunch meal was a fresh tasting, hot goulash with mashed potatoes. A rice pudding dessert, hot coffee, and rye bread with Brie. The flight attendants were uber courteous and very attentive. They took time to talk to everyone and there was never a need to press the call button because they made sure everyone was cozy with extra drinks, water, coffee, blankets, pillows, eye masks, socks, toiletries. They were always smiling and in a good mood and made you feel at home. There were some extra seats open and they invited us to get all cozy in the extra rows to ourselves to sleep and stretch out. I honestly can't say I ever had a better experience than this flying domestic or international. The attention to customer service is what made the difference to me. I plan to fly with them any chance I get. Also of note the roominess and comfortableness of the seats were great, much better than Delta, American, United or Lufthansa economy plus. The prices were very reasonable too. read more

Condor - Regular lunch, Cajun chicken and steamed broccoli in the hot dish. - Airlines Near Me - Frankfurt, HE

See all

Worst airlines. Stole my kids stroller and were rude about it. I had to drag my luggage and kids as well as there car seat with no stroller because not 1 person would help. I was told" go rent a stroller and we will pay" first of all I'm not from Germany where am I supposed to rent a stroller, second I gate checked the stroller there is no reason to loose it, third I need a stroller all the time I can't "rent one " forever. They will be hearing from my attorneys. They need to be shut down read more

Absolutely appalling experience with 'Candor Transfer Agent' at Frankfurt International Airport in April 2024 with documented details. Was threatened, harassed, abused by staff. Not all staff is like this and business class was great. AIRLINE DESPERATELY NEEDS CUSTOMER SERVICE TRAINING AND I would not recommend taking this flight to anyone. read more

We (my wife and I) had the pleasure to fly at a reasonable price in perfect conditions and respect(having 1 luggage checked included in the ticket price, not like some sharks who are charging for each "breathing" of each passenger...) , from Toronto to Frankfurt and return. according to our experience, the flights were EXCELLENT: from the beginning, we found very courteous Customer service, easy to be reached in English, then the smooth check-in - be aware that they have a strict policy regarding the luggage weight: 1 checked luggage of 23 Kg PLUS 1 carry on of max 8.0 Kg. Be aware that nothing else is accepted without paying extra euros starting from 145 Euros. Respecting their rules, in fact means respecting yourself and not being in the position to sweat at the airport changing luggage or abandoning personal belongings... Condor is using brand new Airbus planes, very comfortable and clean; Entertainment is decent with some excellent new German movies (our taste says it...), good food presented very clean, in time flights, no issues of any kind, nice space for legs for an over 8 hours flight, good service on board, excellent European food Italian style, served clean and warm, zero negative things. Be sure that you are doing the ONLINE CHECKING at home, otherwise I understood that they may charge if you are relying to do it at the airport. We booked our CONDOR TICKETS with Expedia and we had no issues at all. Overall, OUTSTANDING EXPERIENCE round trip with CONDOR! Thank you CONDOR! read more

Worse airline I ever flew with!!! Food is horrible!!! Same food was posted 2 years ago. Everything for extra cost like headphones, snacks, alcohol beverages. I flew with Lufthansa and I though that their partners should be good too- HELL NO! I don't even understand why Lufthansa work with them. Food looks like for homeless and doesn't taste at all. Payed over $1000 for ticket and got this... rip off They didn't took dirty plates for 40 minutes and people start bringing by themselves. Is it self service????? No words... worse experience ever read more

Condor - They call it meal? Funny - Airlines Near Me - Frankfurt, HE

CONDOR is a SHITTY COMPANY! June 2023 CONDOR is a disgraceful airline that you should avoid. They don't care about customers, even if you are disabled. If you order a wheelchair, they will never bring it. I am currently waiting for my mother's return, and I plan to sue them. If you are in the Bay Area, please join me. The United States shouldn't allow companies like this to do business in the country. They simply steal money from us. read more

I traveled from Canada to Europe to attend a parent funeral. My Condor flight got canceled due to a mechanical failure. That happens. However, everything that happened after was a nightmare and a disgrace. No one from Condor was available at the airport to help me rebook on an urgent basis. I was not able to speak to anyone. Condor staff just went AWOL. I ended up rebooking flights at my own expense using other companies so that I could make it on time to the funeral. When I called Condor after returning home to get a refund, Condor Customer service stone-walled me. They told me it would take 3 months (THREE MONTHS!!) for them to get back to me, and they refused to give me any status on my file. When I became insistent, the operator hung up on me mid sentence, not once, but twice. This means that hanging up on a customer is actually an acceptable policy with Condor Customer service. Do not use this company for any reason, even if they offer the cheapest fare. In case of a problem, they are organized to ensure that you will not see your money back. read more

I flew Frankfurt - Las Vegas on 2/11/2020 which is an 11h flight. It included 2 small meals that were better than last time. A pleasant flight was made very uncomfortable by P. Galow; if I remember your name it must be pretty bad. I shrunk when I saw her come down the isle. Rude, rolled her eyes when asking for a beverage. If you don't like your job maybe you should change. Not sure I'll fly condor again. read more

Condor - Airlines Near Me - Frankfurt, HE

absolutely terrible experience with th is airline. Incompetent customer service. Ruined our trip.

Condor is the worse airline ever. Flight delays, no contract of luggage to connection flights and final destination, which is not indicated on their tickets and term and condition. You will miss 100% your connection flights, because of the delays and luggage discrepancy. Worse customer service. The time period to respond to customer complain is around 6 weeks. Condor has to be shameful for misleading the passengers. read more

CONDOR AIR IS LITERALLY THE WORST AIRLINE I'VE EVER FLOWN. This was a COSTLY MISTAKE. I'm making this review in hopes that millions of people do not make the same mistake I did. They lost my luggage for 5 days of my trip. This costs me hundreds of dollars, as well as, a huge inconvenience. After months of reaching out to Condor customer service, I was lied to about receiving reimbursement compensation for my lost luggage. CONDOR AIRLINE LIED AND TOLD ME THEY WOULD SEND COMPENSATION. AFTER LYING TO ME, they never sent compensation, nor contacted me, and ignored all my correspondence after. I haven't heard from Condor AirLIES since they told me I would be compensated. READ BELOW TO SEE THE LIE CONDOR AIRLINES TOLD ME. From: kundenbetreuung@condor.com kundenbetreuung@condor.com Sent: Tuesday, August 15, 2023 5:05 AM To: Will william@ Subject: Case no. CON-22/12-00426-F004 Dear William L Thank you for your feedback. We will reimburse you for replacement purchases in the equivalent of USD 291.00. You will receive a check for this at your deposited address within the next few weeks. Thank you once again for your patience. Yours sincerely, J. Nußbaumer Condor Flugdienst GmbH Customer Relations An der Gehespitz 50 63263 Neu-Isenburg GERMANY https://www.condor.com Passion is our compass. Condor Flugdienst participates in a dispute resolution procedure mediated by a Verbraucherstreitschlichtungsstelle [consumer conciliation body]. If the dispute cannot be settled, you have the right to contact the neutral, intermodal "Schlichtungsstelle für den öffentlichen Personenverkehr e.V." [söp / German Conciliation Body for Public Transport]. The relevant Schlichtungsstelle [conciliation body] can be contacted at the following address: söp Schlichtungsstelle für den öffentlichen Personenverkehr e.V., Fasanenstr. 81, 10623 Berlin, Germany, https://soep-online.de Condor Flugdienst GmbH, Chairman of the Supervisory Board: Friedrich Andreae. Executive Board: Ralf Teckentrup (CEO), Christian Schmitt, Björn Walther. Registered Office: Kelsterbach/Germany, Register Court and Number: Amtsgericht Darmstadt HRB 83385. read more

Awful customer service! What a pity. Summertime is such a great time to travel and this company does not seem to have any compassion. Long lines and the agents behind the counters in Washington DC had NO IDEA of what they were doing. Customers whose flight was cancelled the day before were at the gate to find out IF they could stand by for that day's flight. They were sent down stairs to talk to agents at check in. Check in agents said they could't help them and sent them back to the gate. Gate agents said they couldn't help and people were sent back down stairs. This happened 3 times!!!!!! In between the gate info on the boards was wrong and on one was sure of the correct gate. Finally after about 2 hours an agent told the people that only a hand-full of yesterdays passengers would get on the flight. It was AWFUL to watch! That flight was finally delayed by almost 3 hours. The plane that was supposed to fly had issues and a smaller plane was brought in. I was travelling with a 93 year old (In a wheel chair) and we MISSED our connection! The line to re-book our flight in Frankfort had about 100 people. We would have missed the next connection as well. No one seemed to care. The Germans are usually well known for their punctuality and precise actions. NON of that was present here. We did finally get a connection on a different airline and made our way to our final destination. I was so disappointed at the way Condor dealt with all their passengers that had issues. Food lousy as well! CONDOR, up your game. This is not the way to gain happy customers! read more

They will not help you EVER ! Even if they damage your luggage, they'll find an excuse to not cover it. Just a bad airline with the worst service. Also they'll strike and send you on a train... Food sucks, their seats suck, everything sucks, mainly their customer service SUCKS !!! read more

See all

Taking a condor flight made me see how very hard working staff could have no chance because what it appears to be a poor administration and a greedy board. If you want to save I think the last thing will be the comfort of your passengers Air conditioning and keeping cabin warm to save Cash is very cheap way to go about cost efficiency. I travel internationally from USA 4-6 times a year Advice to Condor When you make a deal with a second or a third party to get costumers you need to have the infrastructure and the correct software. You need to spend money on technology instead of the old paper, pen and tired staff that are trying to (authenticate a return on a business class ticket ) Poor staff running around with little machines then sending you to an office in airport to prove that you spent $4700 on a ticket by running a misery check on an old software is a scene from sixties movies. I was called on my phone and overhead in the airport a total of 8 times to do what ? Exactly the same thing over and over and over again (Check documents) Check in on line was not available because of documents check These are the same documents that's already in condor system from the first leg of the flight. And really Is there any airline still using PDF documents to find your record locator? Yes, condor. You will probably think I didn't download their app Well you will realize very soon it's a sham app, The info on the app is incorrect For instance my ticket was business class and app said Economy You will not able to check in on the app. Condor is a make believe airline I spent on the business class line at the airport a total of 62 minutes because the airline want to make sure that my ticket is valid Nice, energetic, and diversified workers under a poor administration and owners with lack of vision read more

Lesson learned: research reviews before trying a new airline. You think you're getting a deal with Condor, but trust me, you will pay later due to Condor's incompetence and ineptitude. Multiple reviews saying this are all true, folks, be warned. DON'T FLY CONDOR. Spend a little extra on the front end for security, comfort, competence, care, and service. None of which Condor provides. I'm a jet setter, a frequent flyer with Skyteam (Delta, KLM, AirFrance, etc) and sometimes Star Alliance (United, Singapore, Air Canada). So I know travel, and I spend a lot of money traveling. Happy to spend with the great airlines above. Rest easy RyanAir: Condor is now the WORST I've ever experienced. Was at FRA airport at 8:15 for the 11:15 DE2016 flight to JFK. Condor had only TWO agents working check-in for hundreds of passengers. Spent 2 hours and 15 minutes in Condor's ultra slow check-in line. Add that to the slow, disorganized security and passport check at Frankfurt Airport (so much for that German efficiency hype), and Condor refused to allow me to board. I watched the plane sit for another 15 minutes, taxi and takeoff. ZERO customer service, care, or support. Not even an apology for their slowness and lack of urgency. Just "You were late, go to the check-in counter to rebook." No, I wasn't late, lady, I was HOURS early. CONDOR was SLOW SLOW SLOW. Condor stranded me in Germany on my own dime without even pretending to give a crap. Do NOT fly this awful airline. CONDOR SUCKS! read more

I would not recommend this airline. Fees, poor communication, and delays. To be fair I traveled during the holidays but my flight was delayed both ways between LAX and Frankfurt with minimal info. They wait until the plane was supposed to leave to update the schedule leaving you wondering what just happened. There were also fees for each peice of baggage which I didn't find out about until I got to the counter. (No easy way to add a bag to my travel beforehand and adding at the gate wasnt cheap). Overall just wouldn't fly this airline again. If you plan to take just one small personal item and don't mind waiting for 2+ hours each way this may be the plane for you. My brother flew Lufthansa same dates same destination and had no issues. Also, the Condor app was useless and did not work. Based on other app reviews I was not the only one with this experience. read more

The airplane and the crew were fantastic...nothing against them. The problem is the non-communication before boarding a flight from Frankfurt Germany to Las Vegas. We flew from Italy to Germany first and the initial customs/passport check in the Airport was pretty quick and easy. It was a long trek to the B gates (located in a dungeon or garage). Once we go the gate there was a glass walled in area with seats where people camped out already. We got there 1:45 before the flight. There were NO signs, TV screens or otherwise to say which flight was at this gate. I had to ask an employee after he first ignored me for a good minute or two. Then the chaos began. We stayed outside the glass seating area which turned out to be a smart move. About 50 min before the flight, a garbled announcement in German and English was made. Basically it said "everyone get out of the glass enclosed seats and form a massive cluster and try to get into 2 lines. Then the staff roped off an area so no one could go it without going through two lines of passport/boarding pass checks. Foreign passports seemed to take longer, US Passports took about 45 seconds. An employee (who may have been a supervisor) yelled and gestured at people the whole time. Other employees stood around, and only 2 (sometimes 1) person checked passports. It was a "free for all" to get on a shuttle and take an obnoxiously long ride to the aircraft. No boarding zones, no preference, just get on the plane! Luckily we were near the front of the passport check line (although multiple people forced their way in front of us jamming their passport and boarding pass in the employees faces). The aircraft and flight were great for a long 11 hour flight. The crew on the plane was awesome. I think if I travel to Europe again I'll suck it up and pay more for a better known airline and hope it's more organized than the circus I witnessed. read more

This was the worst airline I've flown. They were extremely unprofessional. They are a little cheaper than other airlines, however, you will lose money trying to save with Condor. They overcharged my account, and later denied the overcharges. I highly recommend NOT to fly with Condor. read more

Worst company ever. We bought connecting flight from San Francisco- Frankfurt-Yerevan. The first flight was delayed so when we got to Frankfurt, they said that the second was already gone. They couldn't provide us with a second flight. We couldn't even go to the service desk when we don't have visas. We are stuck in the transit area. The Condor representatives don't help. They say to approach the service desk but we cannot as we are not allowed to leave the transit zone. They told us to buy new tickets but we don't have enough funds to buy 7 tickets. We are stuck here with 3 minor children. read more

If I could give them zero stars I would have. Not only did this airline disappoint an entire flight full of tired travelers (including a lot of children) due to plane issues they screwed everyone without giving any information. The airlines policy on its website states they need to give passengers updates every 30 mins. They maybe gave 2 unhelpful notices over 2 hours sitting on a tarmac with no outlets or electricity working. They decided to then de-board us and and tell us to leave the terminal and go out of of security and stand around by the ticket gates to be helped. Another almost 2 hours goes by and finally someone arrives to "help" us. Then by the time we get to the front of the line they state the workers are a third party and they actually cannot help us. So this airline Does not even have its own employees working at its desks and I assume probably doesn't have its own employees working the phone lines either. We put countless calls into the phone system waited hours to talk to someone all to be told that we need to be helped at the front desk at the airport after the desk told us we needed to leave and call customer service to be helped. They had us doing this run around for over 12 hours after already being up all night And then at 4am delayed our flight 25 hours from the original time instead of canceling it and refunding everyone so they could get another flight home or to whatever destination they were going to. So instead they delayed the flight a whole day and then delayed everyone's layovers 2 or 3 days so no one can make their trips and so the airline doesn't have to refund because "it was only a delay". Beware of this airline. It's a scam. I'm shocked star alliances and Lufthansa would partner with such a careless airline. Save your money and fly another airline!! read more

They charged me $300 at the gate for an extra bag. they acknowledged that paying online would have been almost 50% cheaper, but didn't allow me to do so (I wasn't able to find any extra bag add on when I checked in online). I could have also simply upgraded to Economy Plus for less than half the price but they said that's too late as well :) Won't fly Condor again. Cheap for a reason. read more

Both my roundtrip flights were on time from Seattle to Frankfurt last year and Vancouver BC to Frankfurt this month. There are few options for direct flights westcoast to Germany. For a discount airline it was OK. Check in and boarding was ok, seating was very tight, 30" I think and not comfortable to sleep in. I couldn't sleep, but the premium in flight movies were only 8 Euro for as many as I could watch. Food was so so. Pasta, bread, butter, jam, cheese and dessert. Looks like it doesn't change year to year. Terminal staff and flight attendants were all helpful and friendly. Not sure why my experience was so different from all the one stars here. read more

Condor - Outside unloading - Airlines Near Me - Frankfurt, HE

See all