Carlo and his team were very professional and helpful when we rented out our condo. They looked…read moreafter repair services when we were out of the country, advised us on insurance issues, and carefully screened our renters. Tasha was particularly helpful during covid and helped out with communications with our tenants. She took a personal interest in taking care of everything. We felt our condo and tenants were in good hands with the Sutton Group Del Mar Realty.

I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

This review is coming from an apartment renter so it's the actual owner who is BirdsNest's client…read more I've been in my apartment for close to nine (9) years and BirdsNest has been the property manager for approximately 5- 1/2 years out of that time. BirdsNest had big shoes to fill as the apartment's previous property manager, ACD Realty, was absolutely first rate. And yet, BirdsNest quickly established itself as a worthy successor in every way. I find BirdsNest to be attentive, sensitive and responsive to tenant needs. And the staff does it in such a manner that I know I've been heard and fully understood; both of which assures me that I'm valued as a tenant. BirdsNest has a stable of very capable service technicians across all disciplines of home repair/maintenance. Any service call I've required has been attended to by service people of the highest quality in terms of their professionalism. They are prompt, dependable, courteous and BirdsNest never fails to monitor the length of time it takes for any service technician to respond to an apartment work order. I have also had several personal dealings with Alvin, one of the owners, and Alvin has been an absolute pleasure to deal with. He even personally delivered a temporary fridge to the apartment once, several years ago. The apartment refrigerator broke and was "down" for several days while a part needed to be ordered. I didn't even ask for the fridge but it was delivered and the gesture was much appreciated. Given my lengthy experience with BirdsNest I simply cannot conceive of anyone having dealings with this company that would not result in a near or complete 5-star review. Thanks to the entire BirdsNest team for delivering first rate service to this particular tenant. But a special shoutout to the department that handles all the repairs and apartment inspections. All of them are exceptional and a real pleasure to deal with.

The team at Birds Nest combine expertise with incredible customer service. They manage multiple…read moreunits in the condo complex my mother lives in, ensuring that both tenants and owners are taken care of. Highly recommended.

Sometimes I find that Strata Property Management Companies create their own rules. One I moved into…read morein Coquitlam sent me a demand to pay my maintenance fee and I had barely just moved in. I showed the Council President that note and she contacted them and said "no, the man just moved in, give him 5 days to pay. Strata should be the ones to tell the Property Management company what the owners want and not the other way around.

Poor Communication and Unfair Handling by Rancho Management Services (Francis Yeung)…read more I am writing this review based on my personal experience with Rancho Management, specifically dealing with Senior Strata Agent Francis Yeung, in handling a visitor parking infraction at Moda Strata (6638 Dow Avenue). Lack of Acknowledgement or Interim Contact: On April 24, 2025, I received a Notice of Infraction for a guest's vehicle overstaying in visitor parking. I replied promptly (on April 25, 2025), apologized, and asked for guidance. Despite multiple follow-up emails, Francis Yeung never acknowledged receipt or offered any interim communication (phone call or meeting) for over a month. During this period, there was no courtesy warning or reminder that could have allowed me to correct the issue early. Delayed Decision and Heavy-Handed Fine: After more than a month of silence, I received a "Notice of Decision" imposing the maximum $200 fine without any prior discussion or warning. For a first-time, unintentional overstay, this felt disproportionately punitive. There was no explanation of why the Council waited so long, nor any transparency around how the decision was reached. Unresponsive Representative: My agent emailed again Francis Yeung seeking clarification or the chance to discuss mitigation, but received no reply until after the fine was already imposed. This unresponsiveness undermined any trust in the process. No Opportunity to Rectify Before Fine: Had there been a simple phone call or concierge alert on the day of the overstay, I would have moved the vehicle immediately and avoided any penalty. Instead, the process was entirely reactive and impersonal. Impact & Recommendation: The lack of timely communication and immediate imposition of the full fine gave the impression that Rancho Management (and Francis Yeung) prioritize strict enforcement over fair, community-focused resolution. I do not recommend Rancho Management Services for strata management if you expect reasonable dialogue or human-centered handling of minor infractions. Constructive Suggestion: Strata management should implement a courtesy warning step (e.g., concierge alert or phone/email) before issuing fines for first-time or borderline infractions. Better responsiveness from agents like Francis Yeung would prevent frustration and costly appeals. This review reflects my direct interactions: prompt replies on my side, but no acknowledgement or discussion from Rancho Management, followed by a delayed decision and maximum fine. I hope Rancho Management improves their communication protocols and handles minor issues more fairly.

The last two reviewers gave EasyRent great reviews. I like to see how like them after a few years…read moreof dealing with them (or rather not dealing with them). We rented from them for over 4 years. During that period, we called them twice with issues. The first time was to do with the central air conditioning unit. No one ever returned our phone call. The second time we emailed. The garburator stopped working over the weekend (things always break down over the weekend...). We got an email back on Monday saying they could get a plumber out but it might be at our cost if the issue was caused by us. So I researched online and fix it myself. The apartment was brand new when we moved in. After 4 years, there were a bit of wear and tear as one would expect. Not to mention, we thought we took care of our home compared to other apartments in the same building (we viewed other apartments since we wanted to stay in the same building). When we gave notice to move out, Easyrent was all of sudden a fly on s**t. We were given a long list of items to clean before moving out. We have a pet, so after a showing, we got a call warning us about the pet smell and the state of the carpet which it had to be professionally cleaned (a receipt must be shown to get our deposit back). Fair enough, on moved out, we hired a professional cleaner to clean everything in the apartment including washing the balcony and the parking spot. We were getting that feeling that no matter what we did we were not getting our full deposit back (which will be a first for us). We were pretty sure they wanted the apartment to return to its brand new condition like 4 years ago. Is that reasonable? During the inspection, all was good but a few walls where we had hung pictures and shelves that needed re-painting. Yes, patching was not enough, we had to re-paint for about $100 to $150! But the inspector said she would speak to the new tenant whether he cared. I said no problem and thanked her for helping us out. We ended the inspection with her telling me Easyrent had 15 days to return our deposit. A few days later, I got a call said the new tenant complained about the pet odour and we might be charged $150 for an ozone clean. Again I said no problem. 11 days later, I got a call said the new tenant was now complaining about the dirty blinds, but they would let go the pet issue. Why wasn't this brought up at the initial inspection? We got charged $150 for the blind clean. But not before, we were told we were getting off easy since the owner had to pay over $400 for re-painting. Remember I was told $150 would be charged for repainting, now apparently it will cost $400. When we questioned the inspector on anything, she quoted the tenancy act. Honestly, we didn't know much about the act. I just took her words for it since she was the professional. I absolutely didn't have a reason to believe she was telling me lies. But if that is way the act is set up, someone needs to fight to give tenants more rights. Especially when BC housing ownership is so expensive and most of us are renters. We were never late on our rent and obviously cost Easyrent nothing while we were tenants. All they did was just collected our rent cheques. Nothing above or beyond. We thought we kept our apartment in good condition especially after the professional cleaning. We were even told by the inspector we were good renters and to come back to them whenever. We didn't enjoy the BS from Easyrent weeks before and after moving out. My advice is don't rent from Easyrent, but if you already rent from them, don't ever move out.

EastRent is the most INCOMPETENT company/organization/team I have ever had the misfortune of…read morecontacting to try to rent a property. I should have read the reviews before being exposed to their UNBELIEVABLE UNPROFESSIONALISM, their INCOMPETENCE, their ARROGANCE and their LACK OF BUSINESS ETHICS. I am a homeowner and a landlord myself and I teach a course on "Communication" at the university. I made an offer on a rental (as a part time city residence for myself) and THEY ASKED ME TO SEND COMPARABLE LISTINGS!! They did not receive my web application, I asked them what happened and Santam, the office guy, said I should send personal information and my Bio BEFORE they could send me a formal application. In the meantime, Maryam, who was working outside of the office and responsible for showings, kept texting me asking when I'd like to see the condo. I finally called and asked what kind of racket they were running and let them know that my realtor would contact the owners to advise them of their incompetence! Considering this tough market that is overrun by rental units flooding the marketplace, it is unconscionable to both operate and to treat a potential client in this manner. I advise you to read all reviews before dealing with EasyRent Real Estate Services!!!!! By the way, they asked me not to write a review....

Dexter Property Management have overseen our rental property for 3 1/2 years…read more They have provided professional service in all aspects of managing tenanting and problems arising in the suite. We have full confidence in the team and would highly recommend their services .

my experience with Dexter Yaletown has been a very negative one. I worked with a realtor who after…read morea misunderstanding, stopped communicating with me. when the realtor wouldn't communicate with me any, I reached out to the manager. The manager told me he would get back to me after speaking to the realtor and never did. Once I purchased the property, the realtor didn't want anything to do with me. Buyer and seller beware, if you are looking for a realty company with customer service, this is NOT the one!

Bolld helped me secure a rental for my mother. It was an easy and efficient rental experience from…read morestart to finish. Highly recommend Leo and his team!

Terrible company. Completely unprofessional, inept, and beyond stupid. They don't have any idea…read morewhat they are doing. They don't care about the tenants, can't keep names straight, won't follow through on repairs, and have zero communication abilities. The absolute worst.

The Tribe Management is moving to an EFT Payment Method for Vendor payments!…read more This means a faster and efficient payment, with zero lost cheques and we will get paid in a timely manner. The AP Team is very efficient in helping me to set up my account for the EFT Payment, which saves me from worrying the delay of cheque delivery by mail or saves me the effort to go picking up the cheque. Since they are taking good care of their vendors, I believe they will even paying more attention and cares to their customers as well. I would like to share this experience with all of you.

Very detailed information to property owners. However, sometimes the emails were too many to…read morereceive.

Simon is a hard worker, he often responds even after working hours and weekends.. he is reliable,…read moreefficient, gets the tasks done on time and does a great job on follow ups.. we are very lucky to have his company to manage our property. highly recommend him!!

Better than my previous management company. Competency every manager is similar, but these guys at…read moreleast answer my phone calls and reply to my emails when I need to speak to a person. My strata manager too, I'm happy with him because he doesn't give me an arrogant attitude when I have a question. If you're still using those companies that tell you they can't get back to you because they have a lot of calls and emails to deal with, I'd recommend you to try a smaller firm like these guys. At least I'm getting some service I'm paying for.

Our manager was not a nice person. They were breaking rules themselves but very strict towards the…read moretenants. Also they will try to take your deposit as much as possible even after you get a cleaner before moving out.

Worst building management in Toronto and the entire universe. Since June of this year, there have…read morebeen 5 new property managers here, and they all did absolutely nothing. It took a year for someone to make a simple fix to my closet door, I have been waiting over two years for the black mold to be removed from my bathroom (guy said "I have to get a "special tool" over a year ago and hasn't returned) the heat only gets turned on when it's warm outside and then goes off in the middle of a freezing cold night and stays off for days (this has been going on for the past three years and they are well aware of this problem) and when you ask them to turn it on (it is included in our rent) they make you feel as if you're asking for something completely unreasonable. The tenants above me don't work and stay up all night yelling and scraping what sounds like cement blocks across the floor, then dropping what sounds like huge barrels of oil on the floor and the banging goes on from 12:30am to 3,4 and 5 am. They have parties during the week and don't care that other tenants have to get up for work in the morning. I can't count the number of days I had to go to work feeling terrible because I was woke from a sound sleep at 1am and kept awake the entire night. I have written them 3 times since May, and nothing has been done about it. I was accused of putting something in my toilet when I called the property manager to tell her that my toilet was plugged. Her first words were "What did you put in it!" I told her toilet paper and body waste. Then she said that I would have to pay a thousand dollars if they have to call a plumber because it was a Friday afternoon. I told her that she must mean that Hollyburn would have to pay a thousand dollars because I did not cause the toilet to get plugged up. She then said that there was nothing they could do until Monday. I told her that was not acceptable as I would have to use the toilet again before the weekend was over, and where did they expect me to go, in my bathtub? She said "If you have to". I told her that wasn't going to happen and that she needed to call someone and have it fixed. She then sent her partner over with an industrial plunger and he fixed it. I can't believe how poorly run this building is. They do renovations to apartments on weekends AND holidays, and the workmen were not wearing masks when Covid numbers were at their highest. The carpets on my floor are rarely cleaned or vacuumed and there are tissues and other garbage everywhere. The laundry room is disgusting, and I have to clean all of the machines before I use them. I'm so happy I found a better place to live. It's more money, but well worth it to be getting out of this dump. They do cosmetic (shoddy) renovations to all of the apartments whenever someone moves out as fast as they can so they can get more than what the place is actually worth, but the building itself is a dump. If they spent as much time and effort making necessary repairs to the building, they wouldn't have so many empty units. Do yourself a favor and steer clear of Hollyburn Properties. They don't care about the tenants. The only thing they care about is the almighty dollar.

Unprofessional, High Turnover, and Pure Incompetence If you…read moreare looking for a professional firm to help your council navigate the day-to-day business of a Strata, look elsewhere. At Colyvan, property managers change faster than anywhere else I've seen. The name on the email doesn't even matter--whether it's a junior manager or the managing broker themselves, the result is the same: absolute incompetence. They are consistently unable to handle basic affairs or provide reliable guidance. Do not engage this organization for your Strata management. Save yourselves the headache and hire literally anyone else.

Rude dismissive condo management. Communications are usually rude, blunt and bossy…read more Nothing good about this overpriced, non existent company!