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    Condella Consulting

    5.0 (4 reviews)
    Open 9:00 am - 5:00 pm

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    Wedding planning

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    Radisson Lackawanna Station Hotel Scranton - Traks menu

    Radisson Lackawanna Station Hotel Scranton

    (168 reviews)

    $$

    This was by far the worst experience I ever had. When I…read morechecked in, everything was fine, until we got into the room. As soon as I opened the door it smelled like mold and mothballs Which is not a big deal, I kinda expected from an old hotel/repurposed train station. However what I didn't expect were the carpet floors being slight wet/moist and finding toe nail clippings. That made the whole situation feel worse. On top of that when we first arrived on Saturday night There was an open water bottle sitting at the corner of the black bench on the fifth floor where we stayed.. when we left on Monday late morning 11am, the water bottle was still there. I had to take a picture of that before leaving because it just proved to me how the cleaning crew and staff management manage their cleanliness in the building. When I first arrived with 40 min of getting situated, I had security knocking on my door checking to see if we had kids and if they were alone. Apparently there was a noise complaint saying they only heard kids and no parents and were concerned. That felt very odd to me. I informed the front desk how I felt and if I could just leave that same day and not stay over night, the lady said she will still charge for the room regardless of my experience. I DID NOT want a refund for 1 day , I just simply wanted to cancel my over night stay and not get charged for the 2nd day. The front reception lady was rude and didn't seem to care. I kindly ask to speak a manager or any supervisory on duty to see if there's a way I could just simply leave and not pay to stay the night if I left the same day in the early afternoon so they can resell the room and make their profit. The front desk lady rudely said no they don't have any manager and said I can leave a voicemail. I am disappointed because I traveled from out of state to stay in this hotel because of all the fun cool haunted stories. I didn't care that the room smelled like moth balls or mold. I just didn't enjoy walking on wett moist carpet and old toe nail clippings. The first room and the lack of empathy from the staff member. This could have been easily resolved with any supervisor or manager. But the lack of care resulted in me putting my real genuine experience.

    Awful stay. I have stayed here before and already knew it was not a high-end hotel, and that's ok -…read moreI was not expecting that either. However, regardless of where I stay, I demand a clean room. This is not what we had. The hotel has a strict non-smoking policy as we were told upon checking in. This is great because we do not smoke. The minute we stepped into our room, the odor of smoke was overwhelming. We called the front desk to have our room changed, and then learned from the staff that the hotel was sold out and they could not help us. There was also no effort made to correct the situation immediately. All that was offered was for housekeeping to come the following day and try to "refresh" the room. This did not occur the following morning. When we woke up, we could almost smell the smoke odor on our own breaths... disgusting! I shared text messages with the hotel staff. Once again, I let them know of the situation. They offered me a "breakfast voucher." Such terrible customer service, and no desire to fix the situation promptly. Because we had a two night stay, I went out to the store and purchased multiple car air fresheners. We went back to the hotel and hung them all over the room to try and mitigate the smell ourselves. It worked to some extent, but the underlying smell was still there. I just received my invoice from the hotel, and we were charged full price for both nights, as well as both breakfast charges were applied as well. To add to our experience, we visited the bar Trax twice during our stay. The bar service is extremely slow and not efficient. We waited 10 minutes to get a drink, 15 minutes after that to get a second drink at which time we just called it a night. The breakfast service was just as slow, and the product coming out of the kitchen was mediocre and did not appear fresh. The avocado toast was topped with guacamole seemingly from a jar. And on day two, they ran out of home fries and substituted with tater tots. Once again, it shows the management of this hotel is not up to par. I encourage others to choose the Hilton next-door instead. This Radisson location is a great place to take some photos in the lobby (which is beautiful), but it's clear the staff is unable to manage the hotel appropriately and lacks basic customer service skills

    Condella Consulting - wedding_planning - Updated July 2026

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