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1 year ago
10/17/25 The owner of the business called me asking for feedback about my experience/review. He listened and accepted my feedback about the poor packaging the super prime came in and offered up that he's had a lot of difficulty with damaged shipping packages with both UPS and Fedex lately (regardless of labeling boxes and specific instructions). He did talk through with me ways to change the look of my finished floor and he also offered to refund me the cost of the super prime. His call and willingness to talk through my issues means a lot to me and I changed my review based on the action he took to address the problem. My opinion is that having these uncomfortable conversations and caring about 1 customer is what sets a business apart from one that just wants your money and a business that want to serve their customer (for life) and is willing to work to provide a great experience. I will try using their product again when it comes time to do my garage and recommend concrete floor supply. 10/15/25 Complete novice applicator here giving feedback on my experience hoping it will give someone else help. After a lot of research and observing a floor coating company apply a polyuria flake system to the basement floor of our previous home I decided to address the untreated bare concrete floor in our new home's unfinished basement. My research led my to concrete floor supply. I was able to call and get advice (usually from Toby who was helpful and answered all of my questions). I decided to use the super prime followed by the clear urethane gloss (2 coats). I also ordered some crack medic, some water based pigment, spiked shoes, and any supplies I'd need. The plan was to do one room with pigment and address the cracking in the concrete in that room and do the remaining 800 square feet of living space in the clear gloss. The crack medic yellows under a clear application so I chose to forgo fixing the cracks because I love the look of the unfinished concrete with the stones showing. This is a very economical options that addresses being able to clean and use the floor for everyday use and we plan to put down LVP flooring in the next 5ish years. I started by grinding the concrete down to a consistent light color. This was a very long and dusty process that coated our entire home in concrete dust. My regret was not getting the hepa vacuum attachment. The hardware store had rented theirs out and didn't have another available. A normal shop vac will not be able to handle the concrete dust and will clog quickly. The morning I planned to put down the super prime and urethane I unboxed all the product and was very surprised to find that 1/3 of both of my buckets of super prime part A (there is a part A and a part B that get mixed in equal amounts) had spilled out into the packaging. The buckets that they are shipped in do have a ring seal but it's very flimsy and obviously not up to the task shipping. I had ordered a generous amount of super prime because I knew my concrete would be very porous having been ground down. However, because both of my buckets were missing 1/3 the amount (and I had to throw out 1/3 of both of my part B buckets so that it would be equal amounts) it caused my to be short on product. I applied it and tried to stretch it where I could but I ended up with a bare area and other areas where I applied it to thin. I put down the first gloss layer and it looked terrible. The super prime helps the concrete to appear a consistent color under the gloss and the areas where it was too thin looked blotchy and really stood out. In the end, I used my pigment on the entire floor and covered up all the work I did to grind the floors down to a consistent color (18+ hours of grinding to get it to be consistent). A bummer as this is my least favorite look for concrete. It's also upsetting because had I known that I would need to apply pigment to the entire floor I would have treated all the cracks and any other imperfections so that it was a more consistent surface. I had chosen not to do that for the concrete look. Overall, I think that the products are great products and I appreciate the educational material on the website and the willingness to talk through any questions by concrete floor supply. I did call and report that 1/3 of my super prime product has spilled out during shipping and was told that usually it is OK but that sometimes that did happen. I was not offered a monetary reimbursement, a product reimbursement or even an apology. And keep in mind that I paid $250 (with close to $2000 in purchases) to have this product shipped to my home. I had much higher expectations at that price. I will say that the jugs that the urethane was shipped in were sturdy and well sealed with a small pour spout compared to the thin plastic buckets the super prime came in. We had planned to do a flake system to our 3 car garage next year and I will be looking into other distributors to see what my options are. read more
7 years ago
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7 years ago
Business owner information
Chad Z.
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