I'm usually the one that plans our family vacations. This one was special because it was to be a…read morebirthday present to me. I didn't want the hassle of researching and looking and watching tons of videos. I had seen this company's tiktok and sent it to my husband. I said ask for their help. They did an amazing job. After contacting them they sent him a form with a few questions. Location, budget, days, preferred airport and what he was looking for in a vacation. Maribeth quickly Came up with an itinerary. He asked them to switch the order of the island. We wanted Anguilla first and then St. Martin. He had them move around the itinerary a bit. Changing the amount of dates, with St Barts, without, more days here and there. Everytime she promptly responded with the changes and the price. Once finalized she sent the form for payment. He forgot and they tried again a few days later. We got email reminder of forms we needed. A detailed itinerary with confirmation numbers. Contact info and emergency contact info for the company. Now the trip was above superb. They set up our ferry transfers with a private company. This was the best decision. Our flight was delayed by a lot and the service they picked for us waited for us and quickly got us on our way to Anguilla. Our experience at Zemi Beach house was perfect. The distance to the best beach was short. We ate at the other bigger resorts and felt although bigger the distance to the actual beach was too far. In St. Martin we stayed on the French side and it was the best choice for us as well. Now our hotel was also a few steps from the beach and a short drive to a calmer beach. We already said that we will contact them again for our next tropical vacation.

Leading up to our travel to the Dominican Republic and Live Aqua the communication was good with…read moreconfirmations of itineraries and booking confirmations for special things that were supposed to occur for my wife's birthday with the travel agency - The Tropical Travelers. Upon arrival at the airport the private driver that was booked for us was hard to locate, but once located went smoothly. The company itself was not great as the driver on both our route to the resort and back drove very fast and our safety did not seem a priority. Upon check-in at the hotel after almost 48 hours of being awake from traveling we were met by the concierge and told they would check us in, great! Until we were offered a free couples massage after asking for our photo ID and credit card type and not being fully aware we agreed. This was a mistake. We just wanted to get to our room and settle into the hotel, but instead were swindled into a breakfast the next morning to meet the concierge again and be handed off to a timeshare presentation that took over 2-3 hours of our time. They were not super pushy, but did keep trying to offer more incentives and have the next supervisor come over with more deals when we just wanted to enjoy our vacation we paid for. Live Aqua itself is small and quiet but almost every room smells amazing. We had the Fuego ocean front which was nice, but the pool area is not private at all and almost a safety concern if you forget to lock your patio door as you can just hop over to the next room. The beach area is small and not private so locals came right up to us multiple times offering goods and services. We said no thank you and most kept their distance after that. There are not many pools on property and no hot tubs at all. The concierge did ask if we had feedback on the resort the next morning and we stated it would be nice if they had a door for the toilet area and he said yes multiple people have given that feedback and they were looking into it. Only to find out after visiting a couple's room we met that there were some of the same rooms with doors for the toilet area. How did the concierge not know this? We felt once again like we were not given the truth. According to our travel agent the hotel was made aware that it was my wife's birthday, except upon arrival they seemed surprised by this and only had some very small balloons in the room upon arrival and a small cake when I had asked for more to be done. Every time we met with some new staff member it seemed like no one communicated between the travel agent, concierge, butler, and supervisors as each person had to ask why are you here? What are you celebrating? On another occasion we had asked our butler if they could change out the bottles/type of alcohol in the room in our mini bar. We were not looking for top shelf, just a different kind and were told he could not do that. Then after speaking with another couple with the same butler they were able to accommodate their request. Once again we were not treated the same as others. We were supposed to have a Bali bed reserved for one day on the beach and a hydrotherapy session at the spa another day. Upon checking into the hotel these items were not mentioned at all and only after we did more research realized these items were already included in our room package, which our travel agent apparently did not know, although books this resort frequently? The Bali bed had no reservation sign or anyone even checking to make sure we weren't just using it un-reserved and there was supposed to be a bottle of wine and there was not. We had to even setup our own towels for shade and setup the tables as it was just all stacked up. Not a huge deal, just was hoping for something more romantic. Upon emailing these issues to the travel agent, she said she was speaking to the hotel to ensure our next few days went better, even stating she escalated it to management. There was the same small cake one other day (unsure who put it there or why) and only upon asking our butler to have some better decorations in the room was there something done by him that should have been done in the first place. We had high hopes for the food with our past experiences in the Caribbean, but found the food very bland. The options were ok, but lacking in flavor and some restaurants did not have many options. We did enjoy the Asian hibachi. The positives were time together away from the hustle and bustle of life, but we would not recommend using this travel agency again nor staying at Live Aqua. The travel agent did reply two times while we were still on property, but did not check back in to make sure our experience was improving and still has yet to follow up post trip to see how it went.

I love the Avenue Two Travel Team. I work with them for all of my travel planning.  Every business…read moretrip and every personal/leisure trip.  They always get me room upgrades, better seats on flights, and amenities when I check into hotels.  I highly recommend them for anyone looking to book any travel.  I don't know how they do it but always surprise me with extras that I wouldn't get if I booked on my own. Just a few pictures of a trip they planned for me in Ireland earlier this year!

Derek has helped us explore several countries and states. His plans always included great hotels,…read moreand his recommendations for restaurants have been spot on. We have appreciated his attention to detail, communication with us, and especially his problem solving when once one of the side trip providers changed pick-up location and didn't inform us. Derek was quick to respond, even half a world away. Really nice to have that security as you travel.

Absolutely amazing car service. Sarah was our contact for our reservation and she exceeded every…read moreexpectation and made sure our traveling experience to our destination was seamless(she even replied to our reservation request on Memorial Day)! Our driver Roy was awesome! He was already waiting for us when we landed. Professional, funny, accommodating and a safe driver!!! He even was prepared with sparkling water and chocolate treats for my daughters which made the ride extra special. If you're on East Coast you can rely on this team with 100% confidence!

On time, professional service--very reliable. The drivers are personable and provide excellent…read morecustomer service. Great way to travel for a special occasion!

Absolutely a 5 star experience with Shawn of Captains Travel Club. We usually plan and book our…read morevacations but this time on recommendation of a friend decided to contact Captains Travel Club and Shawn provided excellent service! We had an initial call about what we were and were not open to as well as our budget and Shawn's first suggestion suited us superbly! The true test of course was our experience at the destination and it was truly just lovely! We had an amazing time! And by the way we had some family member join us and everyone agreed that it was an amazing experience! We will definitely contact Shawn for our next travel journey. If you have ever wondered why you should use an agent when you can do it yourself I can tell you with Shawn you will quickly come to know excellent service from someone who cares about your end experience!!! Just pickup the phone and call Captains Travel Club! Happy traveling

Booked this company a week before my daughter's prom! The car was clean and spacious. We ended up…read morehaving to change our route plans at the last minute because it was pouring rain and they were able to accommodate every request that was asked! The driver Nate was timely, understanding and polite. He treated these high school seniors with first class respect and they absolutely LOVED the entire experience. Thank you Wendy for answering all of my calls and providing me with all of the information that I needed during the booking process.

This is an Amazing company!!! They are always Reliable, timely and their drivers are always…read morefriendly. I would Highly recommend them for all types of events .... Bachelorette party, airport pick up , a concert or even just a flyers game!

Just came back from great trip. Everything went perfect. Thank you again guys…read more P.S. I don't know why yelp hides my reviews. Looks like someone manually flagging them??? Anyways... This guys are good at what they do.

Just returned from Puerto Rico and encountered a few hiccups. I called and it was all handled…read moreimmediately byMaureen. Issues resolved and trip continued to be great!

I could not have the best first Disneyworld trip without the best travel agent, Maggie. She…read morecontinued to help with tips, advice, any questions and concerns I had. She was always available and even when I changed my plans a few times, she was always understanding and patient. If you are needing a travel agent to help with any travel plans, you got the right person. She is right here. Thanks, Maggie for helping make our trip so magical. My family is still talking about how great it was and how we want to go back.

Maggie planned a fantastic trip for our family of four to WDW for Spring Break. From helping us…read morepick the perfect resort, to booking our car service from MCO, to making our dining reservations -- she was fantastic! She knows her stuff and made the trip super easy!

Heather got me a great deal on a flight from Philly to LA! It would've been impossible for me to…read moreget that deal on my own. And the best part is, she doesn't charge a fee for commission. Thanks Heather!