Friendly staff. Staff helping another customer but greeted…read moreme and asked how she could help. The store is clean esp the rug which tends to look dirty in most establishments. There are about 8 people working and 11 customers. It's quiet and them process is moving quickly. I'm here for a duplicate license so u can at least have a paper document. A nice staff member announced the order of service to be provided which is quite thoughtful. She also apologized who again is very considerate. I appreciate the team here and I'm thankful I came to this location for my license duplicate.

Talked to a receptionist on the phone the day before to come in to get fingerprints done. I asked…read moreif she could squeeze me in for an appointment for tomorrow at 2:00pm because it was urgent. She said I can have an appointment for tomorrow at 2:00pm; I came in at 2:00pm, and apparently, I was a "walk-in" on their chart(s) and had to wait an hour and fifteen minutes to get checked. I thought I had an appointment already set up, evidentially not. Apparently, you're the last resort when you come in as a "walk-in". They have a whole list of ten to fifteen people scheduled first before you, then the "walk-ins" come in after once the appointments are done. I understand where they are coming from, but it would have been nice to have been told that on the phone from the get-go, otherwise I would have just sent up an appointment. Luckily, the two people ahead of me never showed up to their "appointment" so I was lucky. I could have only imagined how long I would have waited if they did not show up... It's a shame, because I really liked their receptionist, but I think she needs more training... only saving grace for me not making it a one-star review was the gentleman who did the Fingerprints... He was thoughtful, kind, understanding, and to the point. My boss yelled at me today, and I almost got fired for an employee's negligence. I was supposed to come back to work at a reasonable time, and I did not end up going back to my job until 4:15, that is 45 minutes until I am supposed to clock out on my job. I mind as well never even have showed back up to work and called it a day. My boss was not pleased. I am NEVER doing that again and risking my job for an employee's ineptitude. I will come here again, sure, but I will make sure I come the first hour when they open or set up an "Appointment" first.

I worked with Judy closely on a trip to Italy in May 2018. Her input was super helpful and she was…read moreoutstanding at her job. My wife and I are seasoned travelers but we still felt we needed help with things like where to stay in the Tuscany countryside and what to go once we were there. Judy was very knowledgeable in that regard. She didn't just give one option and stick to it as the only way; she was open-minded and discussed her views on the pluses and minuses of different places and experiences. We made decisions on things that felt right and the experiences we had as a result were wonderful. Specifically, she helped us with where to stay in Montalcino and Venice (she gave us a tip on a hotel there that was so memorable), a walking tour of Cinque Terre, different towns to visit in Tuscany, and renting a car, and on and on. We very much enjoyed her approach and help with our trip.

This is the most amazing travel agency and the only way to book travel. My agent is Judy and she…read moreis so on top of all our travel needs. She will always meet or beat any web special, has the most amazing customer service and when I tell you she takes care of everything I mean everything. I cannot understand why anyone would waist hours on the internet when al their travel needs are met with one email or call to Judy. It does not matter where you live...I live in San Diego and would not book any vacation without talking to Judy first. Thank you for all you do.

I have used Sue Davis multiple times over the past few years and she has been extremely helpful!…read moreShe answers in a very timely manner and even goes beyond by answering questions and doing research. I highly recommend her services-she is the best!

I had an excellent experience here booking a train / flight combination from europe to s.asia that…read moreI couldn't book online. Sue Davis was amazingly able to book this for me saving me hundreds of dollars compared to the cheapest fares available online. She spent considerable time and effort to secure me this ticket all for a 40.00 $ ticket fee. I actually thought of travel agents as being obsolete in terms of air ticketing but Sue proved me wrong saving me several hundred dollars.

Garry was wonderful to work with. He was very patient, going through numerous iterations of a 3…read moreweek trip to New Zealand that included hotels, transfers, tours, boats, trains, air, and car rentals. Lots of moving parts. He stuck with me through all my changes, and provided his expertise to put together a great trip.

Grant St. Clair and George Swain down under provided wonderful itinerary and expert coverage…read morethroughout our trip. Rarely do you hear from travel advisor during the trip, but with Swain they stay on top of everything. Also the resorts selected, the city hotels, and excursions were uniformly top notch. I'd use them again in a heartbeat

Fantastic service from a small family owned travel business who knows a thing or two about travel…read more Highly recommend.

Mainline vacations is a smaller travel agency that boasts helping you plan a luxury vacation. Like…read moremost travel agencies, they also state that there are incentives and benefits they can give you by booking with them instead of booking directly with a large company. We made a large group reservation of 23 people through this company for a Royal Caribbean cruise for my fathers 50th birthday. I can honestly say that it was hands down the worst customer service I've ever received. Honestly if I could give them no stars I would. Yes my family had a lot of questions because it was the first cruise for many of them. But from the beginning we were greeted with attitude, condescension, and disdain. Jane (our travel agent) frequently mixed up paper work, sending information to the wrong houses and just throwing packets together with missing documents. Outside of calling to ask questions, which shouldn't be a problem, I never did anything annoying but I personally was always treated like a burden. My aunt and I wanted upgrades for our rooms since the prices had went down and Jane could not stress enough how annoyed she was by the process. And although we were very pleased with the upgrades, she failed to mention to us BEFOREHAND that it would mean losing the room credits we were given by Royal Caribbean, as well as being kicked out of our group reservation. Without this information, we obviously weren't able to make an informed decision and put my father in jeopardy of getting a room comp, which is the birthday gift we were all hoping for. But what really prompted me to write this review was that when I called to ask some clarifying questions a week before the cruise (I still hadn't found out where my room was for example, I didn't know where the itinerary for the cruise was, and all of my family were not eating together, though we explicitly asked that we could be) and get everything settled, before I could even begin to ask a question or state my concerns, the "manager" Craig, began to raise his voice at me. He was extremely aggressive and defensive, stating that the travel agent would not be "spending anymore time with this", that "Jane had bent over backwards for 'you people'" and finally...the best part...that "next time, you should call someone else because we don't want the business". He didn't listen to me and kept asking Jane, WHILE I WAS ON THE PHONE, questions, in an attempt to prove that I was wrong to call and complain at all. To be clear, I have no doubt in my mind that Craig is not a manager because his professionalism leaves much to be desired. This is my very first yelp review. That's how important this is to me. They have our money now, we are going on the cruise and we can't do anything to change the fact that we actually lost benefits versus gaining them with this travel agency. I just wanted to provide an informative review, especially since there are none for this company, to illuminate their business practices.

My husband and I used Liadis Travel to go to Greece, which we were considering as a location for…read moreour wedding. Ronnie and her team set us up with the most perfect vacation as we scouted our possible venue. We were realistic about our budget (which was not particularly high) and appreciated Ronnie's input. Her enthusiasm was contagious. Her knowledge of Greece was the reason we ended up with such a wonderful and flawless experience.

Nothing but positive feedback on Liadis Travel. Our agent, Frank, was very knowledgeable and…read morereturned all email questions right away. I had done a lot of research on my own and Frank was a great resource on hotel ideas and locations. All airfare was scheduled and flawless. All tours scheduled were easy to get to and exactly what we had hoped for. I'll be contacting Frank again when we schedule or next trip.

It's been almost 30 years since I started getting travel help from Reji Philip. This was way before…read morehe started Global Travel Experts. My experience has always been above expectations. Whether it be a personal business trip, or a family vacation package, I'll call him to get me the best deal possible. So, for my travel needs, I'll not look to anyone else but Global Travel Experts and it's MD Reji Philip.

Global Travel Expert was amazing! They were patient, answered all my questions, and helped me…read morecustomize my trip perfectly. Their rates were great, and their commitment to customer satisfaction was outstanding. I'll definitely book with them again!

I tried to book with this agent and she never secured the hotel/ flight, then tried to gouge me a…read moreweek later! I had emails to back up our agreement and she, Nancy DeCarlo would not honor her agreement! Would NEVER recommend!

DO NOT USE THIS SERVICE! The owner was completely unresponsive after she received our final…read morepayment. She also never sent us our travel itinerary, leaving us stranded in another country with no information on our transportation to the hotel.

i came into identogo to get some data for a new opportunity, when i arrived early... i was…read moreaccompanied by the most up front, honest, and the most hysterical coworkers i've ever met, they truly made my experience there worth it. i wanna give a huge shout out to john (i believe he was the oldest gentleman who was checking me in for my appt) tom, his next door neighbor who was giving him a hard time but in the best way possible, esp for it being such a busy saturday. and phil their other neighbor... these 3 gentlemen, had me dying the entire time i was there they def treat each other like family. i personally asked them for their names just to give them this awesome comment. keep it up guys!

We live nearby and have been using this location for annual inspection, oil change and other…read moreregular maintenances. Today I brought in my 2020 RAV4 Hybrid (it has only 12,000 miles in it) for a regular oil change and tire rotation. About an hour in, they called us saying the car needs $500 work, which includes alignment, break fluid flush and differential fluid change. At the heat of the moment, we agreed but it didn't feel right. When I went to pick up the car, I raised my concerns. Apparently in 10/2024 during my annual inspection, this AAA already asked me to do break fluid flush, which I agreed that time. How is it possible for my RAV4 of 12,000 miles on it needs another break fluid flush within 9 months?!!! After I asked sternly, the front desk talked to the back manager and refunded me the break fluid flush cost of $123. I didn't have enough energy to ask about the differential fluid change, which I'm pretty sure is not necessary for 12,000 miles. The back manager/mechanic never came out to explain or apologize. The whole thing today feels like a scam. As loyal AAA members, we are highly disappointed and grossed out. I think I will reconsider if we are going to use this location for anything again.