I was referred to Conceptions of South Florida and Dr. Hernandez-Rey by my GYN. Knowing that Dr. Hernandez-Rey is considered one of the leading specialists dealing with endometriosis, it gave me both hope and comfort knowing I would be under his care. Let's just say from my initial interaction with the receptionist, all my confidence was washed right down the drain. To me I feel like the person who answers the phone for ANY business is the face of that business and if you have a young lady who is either bored, preoccupied with her cell phone or hates her job, answering your phone, there' s a real problem. It was like pulling teeth making my first appointment. Cut to - My first visit to the office. It seemed to be going smoothly until a few minutes after Dr. Hernandez-Rey entered the room and stated: "he never met a cervix he hasn't been able to get up or into". Still not sure if he noticed my mouth hit the floor when I heard that. Woman's intuition is to listen to your gut... but I figured since he's a specialist and I grew up in a household with a medical specialist, I'd allow his ego to stay in the room with us as long as I was properly cared for. My second visit... this was fun. I waited in the lobby for 3 and 1/2 hours, yes you read that correctly, 3 and 1/2 hours to have a pretty scary test done. You'd think that when your doctor asks you to prepare by taking pain medication, leaving you feeling little out of it, and knowing that the patient is probably really nervous about what's about to happen, you'd keep their feelings in mind, but no. After asking the receptionist twice to find out what was going on, a lovely doctor named Dr. Bauer came out to apologize and admitted that 1. Dr. Hernandez-Rey was out of town and my appointment was scheduled with the wrong doctor (even with a note in my charts stating that due to my medical history only he could perform any tests on me) and 2. The woman before me passed out and they were dealing with an emergency. Would I mind coming back another day for testing? My third visit. Finally, I'm to have the first of two procedures done. But this time since Dr. Hernandez-Rey is fully booked with other patients, the front office staff schedules me with another doctor and was to have Dr. Hernandez-Rey interrupt the patient's appointment he was in at the time of my appointment to come into my room to perform my procedure. Now that doesn't sound very professional, does it? Dr. Hernandez-Rey mentions as he's preparing me for my test that if I experience any pain, he will stop what he's doing immediately and asks me twice to make sure I understand that. Well, let's just say that a scream and at least three "stops" didn't stop Dr. Hernandez-Rey from stopping the procedure. His response to me was "if you can just hang in there, I'm where I need to be and I can get this done". Needless to say, he got it done, even though it was one of the most painful things I've ever experienced. Left like a deer in headlights to "clean up" after the procedure, it was more than unnerving to stand up to a pool of blood running down my legs and the back of the shirt I was wearing covered in my own blood. Perhaps if that's a normal occurrence, I should have been warned ahead of time. After the procedure, I was told I needed to have an MRI and blood tests. The trick was that the blood tests were to be taken within three days of the first day of my period. I was told I could come into Conceptions of South Florida's office to have my blood drawn and sent to Quest because getting an appointment at Quest would be too difficult in that short of time. Month one trying to have my blood drawn - I'm told I can't go into their office that I have to go to Quest. I miss the time-sensitive threshold because there are no appointments in Dade-County at Quest on a Friday or Saturday. Month two trying to have my blood drawn after clarification that I was indeed told the incorrect information the month before and I was to come into their office to have my blood taken. I get my period, make the call. Leave a voice mail and again I'm told to go to Quest and again there are no appointments available. My MRI. I had my MRI and was told my results would be sent to Dr. Hernandez Rey within 5 business days. As I anticipated I never heard from his office regarding my results or to make a follow-up appointment. When I called Juana, one of the Medical Assistant's, I was told they hadn't received the CD or the report. That made no sense to me because A. I had both the CD and report in my hand and B. the imaging center confirmed twice that they had sent my test results to Dr. Hernandez-Rey. Get it together people. How does a reputable doctors office succeed this way? I can guarantee you wouldn't treat me this way if I were paying for fertility help! read more