Since day one these people where very polite and professional. Fixed what needed fixing N even WASHED MY CAR when it was all done!!! Thats what I call TOTAL CUSTOMER SERVICE . 100% recommend this shop!! read more

My car was acting really weird in the freeway, then it started to smoke so I pulled it over, called roadside assistance and I had it towed to their shop. I thought my car would be toast but the team there quickly diagnosed the problem and got me back on the road quickly. Phu showed me all the bad parts and pointed out how worn they were. He used all OEM replacement parts and now 2 weeks later my car runs great! I feel I got quality work at a fair price and excellent quick service from the team at Concept Auto Repair! Mahalo!! read more

I have been coming to Ngoc for many years for repairs when I have exhausted all my options as i like to work on cars myself. Most honest mechanic youll ever run into. lighting fast repairs and extremely knowledgeable, especially with hondas. read more

Concept auto repair was recommended by my son by his auto associate my grandson has a 2000 civic Si he accidentally grenade his engine they had some shop look at it and confirm work which seemed a little high and getting engine machine work done in the valley not local Concept auto repair came through with great results regardless that the other shop had disassembled the engine and put in boxes with getting approval for work Concept auto repair provided a good block original engine block had damage getting machine work done by someone who they rely on Concept rebuilt the engine installed it and running with a good warranty motor purrs like a kitten awesome job that was performed they are very happy to help you and do great work and call back to let you know to bring it back for warranty oil change read more

"Bianca C. Seattle, WA 10/3/2023 Not good was charged for things not done the guy was a legit rip off I'd never take a car here ever do the right thing dude." Bro you live in Washington. You were never going to bring your car here in the first place. People read an FB post and decided to bash a legitimate they've never heard of, about people they've never met. I dropped my K Series transmission off for an LSD and carbon syncro install job, and they were very quick, and done right. I would've known if they didn't do a great job because it would've otherwise blown up on track by now. Communication was great, they provided photos and updates while the transmission was open, and they cleaned all the gunk out while they were in there. read more

Concept Auto Repair - Auto Repair Near Me - Fremont, California

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FINALLY- a place where you can find honest mechanics. Ladies, if you have ever  felt  uncomfortable taking your car to a mechanic because you were taken advantage of ( females supposedly don't know anything about cars)or weren't sure where to take your vehicle. This is it!  Also, my husband is very particular on who works on our cars and if they're the real deal. My husband 200% approves Concept.  The staff there are honest, knowledgeable, and patient. Being a female, I appreciated that they were willing to answer my questions to help me understand what was going on with my vehicle. They came highly recommended. I was having issues with my daily vehicle. The car that I use to drop off/pick up kids, practices, extracurricular activities, etc. The guys there had to troubleshoot a very stubborn MDX. They had a sense of urgency to fix my vehicle so that I could continue with my hectic schedule.  Truly appreciate their hard work. Many thanks! read more

If you're looking for a reliable, hardworking, and honest mechanic, look no further. Ngoc is hands down the best in the business. He's a true workaholic who takes pride in what he does and it shows in the quality of his work. No matter the issue, he always comes through--quickly, efficiently, and with excellent communication every step of the way. What really sets him apart is his dedication to his customers. Any time I have an issue with my car, I just text him, and he gets me in right away. Depending on the problem, my car is usually fixed the same day or in record time. He works fast, but he never cuts corners. His expertise and work ethic are unmatched. On top of that, he's incredibly fair and understanding when it comes to repairs. He makes it easy to get the work done without unnecessary stress, and that kind of support is rare to find. I genuinely can't recommend him enough. If you need a mechanic you can trust 100%, go to Ngoc! read more

I have a 2006 Toyota 4Runner with 290,000 miles. I know I needed to get brakes replaced (starting to make noise) but I wanted to know what other preventative maintenance I should do. Definitely need someone you can trust when you ask an open ended question like this. After doing research, looking over reviews and getting referrals from friends, I choose Concept auto repair. Ngoc and Jonathan are very responsive and good with communication. I got front/rear brakes replaced, spark plugs replaced (Ngoc showed me pics of the gap and gave me the option of I wanted to change them; first time a car shop showed me pics and there was no pressure to get it done). Ngoc did recommend gasket service which I am very glad I agreed to, because there was already a leak that couldn't be seen. He also noticed a hose that was starting to crack and gave me the option to replace it or do a temporary fix that a lot of people do with older cars. I choose to replace the hose. My car hasn't had major issues so I want to keep it running well. After getting the service, Jonathan went over what was done to the car and gave a estimate on changing the shocks/struts (TBH these are the original factory ones from when I first got the car. Again, no pressure to replace them but gave me a reasonable estimate). I am very pleased with the level of service Ngoc and Jonathan provide. They understand the needs of a normal person and we're great with answering my questions I had about the service (since I know very little about car maintenance). I trust these guys 100%. read more

Been coming here for years to service multiple vehicles. They are upfront, honest and trustworthy. I've had brakes, transmission, and clutch work done here with no issues. I don't even live in the area but I will come out to Fremont just to service my cars here at Concept Auto. read more

Thank you so much for getting me back on the road. I appreciate the professional service and expertise! read more

Concept Auto Repair - Auto Repair Near Me - Fremont, California

Concept just opened but Ngoc has been in the business for years. I went to Ngoc for all my service/modification needs since he was open in San Jose as Synergy Auto Works. Since I worked in downtown, Synergy was perfect as I could get all the work done on my car during lunchtime. Ngoc and his crew always did a perfect job my car. Recently, the city took back the land in downtown so Ngoc had to reopen the business in Fremont. Living in East San Jose, it's a bit of a drive but there's still nowhere else and no one else I'd rather bring my car to. A good mechanic who can do it all (motor, transmission, suspension, brakes, electrical) is almost impossible to find. A good mechanic who is honest is even more difficult than that. There has never been an issue with my car that Ngoc hasn't been even to diagnose and solve, so his knowledge and skill set is in depth and seemingly endless. He can also explain the problem to the common person so they understand exactly what the issue is. As I said though, Ngoc's expertise and talent isn't the only reason I remain loyal. The big thing is hard to find in other shops is his integrity. I'd say his integrity is unmatched. I won't throw anyone under the bus, but I have dealt with other shops who overcharge for labor or tell you they find a "hidden problem" in the middle of a common job and they tell you that they will need to charge you more to finish the service. There is never a time your car will be on the lift being worked on and someone from Concept will call you telling you they need to charge you X additional dollars because they can't get a control arm to move or they didn't realize the coolant reservoir was in the way so they need to empty it and charge you for coolant. I have brought my Civic Si, my parent's Highlander, and my Honda Accord to Ngoc for service and he's done a terrific job on all of them. The brake rotors he resurfaced on the Highlander still feel brand new. The coilovers and BBK he installed on my Accord turn heads and exceed my expectations. On a side note, you might have a tough time finding it at first. If you're coming from 680/Durham, make the left into the shopping center from Osgood, the shop is way in the back on the left hand side. The new shop's lobby and waiting area is an upgrade from the old Synergy location. The waiting area is really comfortable with a 4K TV equipped with movies and video games while you wait. Restroom is really clean and elegant too. I will continue to go to Ngoc at his new location as long as he is in business. read more

Concept Auto Repair - My Accord after stud replacement and huncentric spacer install. - Auto Repair Near Me - Fremont, California

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The owner of the shop (Ngoc) is a honest and reasonable mechanic. It's not easy to find someone like him nowadays. I had to get some new tires mounted and I went to him thru a buddy. I have seen his work on other customers' cars and he's careful with them. I live far from his shop but I will definitely come to him for my next major repairs after seeing his work. I highly recommend !! read more

Brought my Kswap turbo bmw E30 in for a build motor. Ngoc definitely knew his way around the Honda engine. Took it out, not only rebuilt it, but built it with race components to withhold over 1,000hp reliability. After he built the engine, installed it, he tripled checked everything to make sure it was 1,000% good. Super nice guy, honest, and its definitely rare now a days where someone takes pride in their work, Ngoc is that rare breed. Keep on building and providing great service! read more

Concept Auto Repair - Auto Repair Near Me - Fremont, California

Ngoc was able to get me in on short notice and gave me a loaner while my car was being fixed. I felt that he went the extra mile when I went in for a simple oil change and he gave me a thorough inspection of my car' health and broke it down into layman's terms. He also recommended when the problems should be addressed, such as right now, next time I visit, or monitor it. I am particular about the oil I use. It needs to be Liqui Moly, a German performance Synthetic Oil, you know.. the expensive kind that's hard to find. Ngoc was able to get it delivered to his shop on the same day and gave me a great value for it too. I highly recommend visiting Concept Auto Repair for your next auto service. They will take care of you and make sure you car is in the best shape! read more

Ngoc over at Concept Auto is very knowledgeable when it comes to automotive repair. He is a guru in this industry, seriously. He is my go to for anything I can not do myself. Very honest and prices are very fair. Don't hesitate to take your vehicle to him if you need anything done! read more

Ngoc and the guys a Concept Auto Repair are second to none. Ngoc takes the time to address your concerns and goes above and beyond when it comes to working on your car. It's always been hard to find an honest mechanic that does the job right along with charging a fair price. Look no further, Concept is the place to bring your car. There are shops closer to me but I'll drive over 30 miles away because these are the guys I trust. His shop is always busy so try and book in advance if you can. From oil changes to engine rebuilds Concept Auto Repair does it all. read more

I known ngoc since he work in san jose. The day i heard he moved to fremont a tear drop. I didn't know where else to find an auto with great service and great price. But I will make the drive to where ever ngoc's auto Shop is. The owner of this auto shop is that good and is hard to find. I'm a loyal customer for life. read more

The owner is great. Great communication and excellent service! They didn't rush the jobs with my car like dealerships do. Excellent prices! I have found my new auto shop! read more

This is the first car repair shop I've been to where I don't feel like I'm being taken advantage of. As a chick, I've had reservations of who to trust with my car, Ngoc is knowledgeable and trustworthy - I've recommended him to many of people. It's been about 5 years worth of repairs, oil changes and maintenance. I'm thinking about purchasing another car, however I have to ensure he is able to service the type of vehicle I'm purchasing before I take the plunge! Snacks? drinks? Yup, he has them in his waiting area for you to munch on while servicing your car. If you are lucky, you'll see a sighting of his wife and son, his son loves cars just as much as him. read more

I might sound bias but it comes with great reasons and experiences. I had the privilege of knowing Mr. Nguyen (owner of Concept Auto Repair) for over 8 years now. Having been around him I can first hand describe his work ethic, I would use words such as honesty, trustworthy, experienced, informative, and forthcoming just to name a few. Honda, Acura, BMW, Toyota, Lexus, almost anything foreign or domestic his knowledge expands and isn't subjected to just one like most shops around. Not only do I put my full trust in him with my vehicles but also my parents vehicles as well. From major services such as engine rebuilds to regular maintenance (oil changes, tire rotation etc) he does it all and the best part...WITH A PASSION he treats all the cars like it's his own. No task is ever too big or small. With that said, this is a very knowledgeable shop and customer service like no other. The 1 Stop Shop. read more

Ive dealt with ngoc for over twenty years, when he was operation out of his moms garage. Excellent tech, will explain to you what your probelms are if asked. He has built many performance engines and fabricated items for my own build. Cannot recommend this company and him enough. He does great work, general maintence, rebuilds, engine swaps, perfomance builds, you name it, if this guy has the time, he can do it. Keep it up Ngoc! read more

I've gone to Ngoc for a year now. He's always been great and gotten my car fixed in a timely manner. I've gotten my bumper replaced, the side mirror replaced, wheels changed out, and the list goes on. Every time I come in, I've been super satisfied with the experience. I would highly recommend Concept Auto Repair. read more

Ngoc has been maintaining my parents cars and mine for 20+ years. There's nobody I trust in this line of work other then Ngoc. If you want reliable, accountable, and professional service. This is your one stop shop. read more

I've known know for over 10 years. He's been a model business owner, trustworthy and reliable. I'll continue to refer people over to him because he's someone I can always count on. His knowledge and work ethics are second to none. read more

I took my car in a year ago to get a bunch of work done. Recently, went to a dealership closer to home for a routine oil change. They told me I had to replace my radiator hose. I remembered that's one of the things Concept did last year. Reached out to the owner and he immediately offered to check it out and fixed it since it was still under warranty. Great customer service and very responsive. read more

This shop is the one stop shop. Ngoc can do almost anything you would need to get your car running great! 6 stars if it was possible.

These guys know their stuff and I would highly recommend them to anybody needing automotive repair or maintenance. They've serviced my Acura for almost 10 years and now they're working on my Subaru. They're more than capable of servicing different makes of cars and I know I'm in good hands when my car is with them. I followed them from their shop in San Jose all the way to Fremont and I think that says something about the quality of work they produce. read more

I've been coming to see Ngoc for several years now. He's always been able to figure out exactly what the issue is. My car has over 300k and running strong thanks to Ngoc and the team. Highly recommend if you're looking for an honest, knowledgeable, and fair mechanical expert. read more

Finding a trustworthy mechanic can be challenging. Look no further for your automotive needs big or small. I've gone to Ngoc since he was in San Jose and he's done major and minor fixes for all our vehicles. Ngoc cares about his customers and goes above and beyond to ensure your vehicle leaves in excellent condition. read more

Took my 2003 Honda Civic si Ep3 for some custom engine work. Mind you this car has been sitting in front of my driveway for over a year and a half. Jon and ngoc definitely delivered in providing my needs to get this car running and getting it back to its feet. I'm a very particular person and I like to have my car drive and feel close to oem spec as possible, which includes a working dash, climate control blowing cool A/C, and having a worry free start up and idle. Despite swapping to a mild build motor and a tranny that wasn't made for the car, Ngoc and Jon made the adjustment needed to make sure the motor and transmission will run in this car like it left the factory. Jon was also kind enough to inform me on a daily basis the progress on my car as well as issues he found from the previous work done by it. Overall in the end the car finally runs and everything works inside. They gave me the confidences knowing that this car will start up and take me to point A to point B, while enjoy every bit of the mods I've invested in this engine to work properly. These are the guys made me feel that all my hard work and money did not go to waste on this little civic, yeah I could of cut my losses and buy another and much faster car but what's the fulfillment in that? Again I can't thank them enough for all the hard work they put in and make sure I can drive my little hatch for as long as I can. read more

Concept Auto Repair - Finally got my baby to run. - Auto Repair Near Me - Fremont, California

I have been coming to see Ngoc for years, now he has moved to Fremont! He has always been able to pinpoint issues in record time and finishes in a timely fashion. My Subaru has now over 225k, and has years left in it! With all that great work, the family van now comes for its regular services. read more