I would like to acknowledge a great employee at Concentra by the name of Lupe, sorry unsure of her last name in the Oceanside location. She always goes out of her way to help us patients, gives the very BEST customer service, never an attitude or no I can't help you, like I have experience with a gal by the name of Daisy. Lupe needs to be cloned and acknowledged for everything she does, to make us to continue to return to Concentra. KUDOS to you Lupe... '=) RL read more

Expect 1-2 hours minimum even if you have an appointment. So inefficient. Doc also tried to get me to get other unrelated medical procedures done while there since it was "on employers dime." Unethical and a waste of a lot of time. After over an hour wait, the doctor came in to tell me that I was scheduled a month early and need to come back next month instead. Horribly unprofessional and a complete waste of time. read more

been a couple times and wouldnt come again. Staff helped a customer that walked in after me n had me wait.

Great staff and very efficient! Helped me a lot when I had work injuries and the staff were really nice . PT helped a lot

I had a great experience at this urgent care. I had to come in a couple different times recently, and every visit was smooth and efficient. Check-in was super easy, and they got me in right away without long waits. The staff was extremely friendly and welcoming, and the doctors were knowledgeable, thorough, and took the time to explain everything clearly. It made the whole experience comfortable and stress-free. Overall, it's been a consistently positive experience, and I would definitely recommend this urgent care to anyone who needs quick, quality care. read more

This place is a joke it feels like the DMV . You have to wait a long time for appointments and when you do get to your appointments you have to wait 30 min just to be seen . Their treatment plans are slow moving and don't progress . I believe in prison you get better care than here read more

Worse place ever don't come here! The doctors don't even know what they are doing let alone anyone else that works here! No sense of urgency! If your an urgent care you would think you had more than one doctor! read more

I came in as a walk-in for a pre-employment physical. I expected a bit of a wait, but not hours. Checking in was easy, and the medical assistants were polite. Once I was finally called back, the provider walked in with a stank attitude. She didn't introduce herself, barely acknowledged me, and rushed through the entire exam. She looked so annoyed. She asked what kind of job I was being hired for, had me do a few bends and basic stretches, and that was it. No thorough physical, no real engagement--just in and out. After she abruptly left the room, I waited another five minutes until an MA came in and told me I was done. As someone who's worked in the healthcare field for 7 years, primarily in Work Comp/Physical Exams, this experience was honestly disappointing. I've heard negative things about Concentra before, and now I see why. This review is mostly directed to the providers. read more

This is maybe the worst urgent I've been to They don't do anything , patient care wise They are quick to dismiss your concerns and needs but make sure they get paid upfront . I would recommend scripps or anyplace over them They also are discriminatory in their care read more

I was sent here to do my physical exam for my workplace and was helped by a nice young lady named Denise. She was very attentive and made me feel at comfort during the process. It's hard finding good workers these days but she's definitely a keeper. Thank you Denise ! read more

PROs: -Heidi at the front desk is so friendly, relatable, and patient w people coming in. It seems like she maintains a good attitude when having to answer calls, check patients in (some more impatient than others), etc. -Clean -TV in the wait room -Plenty of Parking -Right off the Freeway exit Cons: -I've been to two Concentra locations and it seems like both places have had long waits. From what I've gleaned, there is limited staff today, but I was literally the first to check in for a third part of a preventative vaccine series and it's been 40 minutes. I did not have an appt, so it was a walk in but it is still kind of a long wait. I would rate the service quality 5 stars but the wait as 2 stars. Both are extremely important. I could consider the limited staff but at the same time, I was the first one there. read more

Concentra Urgent Care - TV - Urgent Care Near Me - Oceanside, California

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Typical urgent care. Not busy but takes 2+ hours to be seen. Didn't offer anything to help me either. No care or compassion that I'm extremely sick waiting for 2+ hours. read more

came in for preemployment test, checked in and checked out within 30 minutes, exceptional service.

Hello This is by far the best Urgent Care you can go to within North County and in my opinion all of San Diego county. Next to the hospital emergency rooms this clinic maintains a very courteous and professional staff. The facilities are immaculate. I have utilized this facility as an employer to take injured employees and also to treat personal injuries. The Administrative Manager is outstanding, the medical staff is excellent and the physical therapy staff is exemplary. I have no problem sending negative reviews for places when it's my opinion and I also want to convey positive opinions when I experience them. I definitely recommend this clinic if you should need medical assistance. read more

Terrible clinic. Even with an appointment I had to wait over two hours. Was sitting next to a really sick coughing person for that long because it's overcrowded. I'm pretty sure the girl didn't even check me in until 45 minutes into being there. They do not have their schedules or management together at all. Avoid at all costs if you can. I unfortunately was forced to go here and hopefully never have to come back. read more

Susan Radoff has no business seeing patients. The fact that she dismissed my husbands concerns regarding toxic inhalation, due to a workman's comp issue is BEYOND my comprehension. She basically told him that his symptoms are not valid and he should go home and take Tylenol . When he asked for a second opinion she denied it and stated, "I'm closing this case because this is not a valid reason to be here". She also lied on the documents and wrote a false date for the date of incident as 7-10-2001 and then asked why he waited so long to be seen stating " These symptoms are now bothering you. Why the hell would he be presenting to her office after 23 years for this. It wasn't until he started to complain, and called his HR Representative from the exam room , was when she was replaced by a much kinder and helpful provider. This provider listened and even expressed how this was not the first complaint that Susan Radoff has had and continued to apologize for the poor care she was giving. If Susan is not going to give Quality Customer Care and Quality Patient Care then WHAT IS SHE DOING AS A WORKMAN'S COMP PHYSICAN ASSISTANT! Clearly, all the bad reviews that I have seen below about her backdating to 2021, don't phase Concentra Urgent Care!! If I could have given NO STARS I would've but the second provider is the only saving grace of that office in Vista Concentra Urgent Care. read more

Terrible service. They do not check you in until after you have completed your check in paperwork, rather than when you actually get there. In essence, your wait time doesn't start until THEY complete your paperwork. Wait times can be 10x longer than other, more efficient locations. This is by far the slowest Concentra available. Do not go to this location unless you want worse than DMV wait times. You have been warned. read more

The front desk staff are very nice, however, every single visit, you will spend a minimum of 1.5 hours there. The PA (Sue Radoff) walks in, spends 2 minutes with you, encourages you to lie about how you are feeling, is condescending, doesn't listen to a word you say, argues with patients, let's her ego become involved in making decisions, thinks medicine is a one size fits all approach, and genuinely acts like she doesn't care. It feels like the type of environment where they only care about how many patients they see so they get paid the maximum amount per day. The physical therapy staff are ALL amazing and spend the dedicated time to truly help you heal and also educate you. I made the mistake of not listening to friends and family when they told me not to go to a workers comp facility because all they care about is treating every patient with the same protocol and then discharging you without regard to how you are actually doing overall. Lesson learned, but fair warning to others, take your business elsewhere! read more

Worst experience I have ever been apart of. Front office provides good service. The doctor I dealt with was horrendous. How she is still in practice blows my mind. Didn't even care about my current pain. Didn't even ask me why I came in to visit or check to see if I was currently in pain. She simply said, we won't take you or see you at all because it's an old injury. Waited 2 hours for her to rudely and unprofessionally tell me that. read more

Friendly and helpful staff every step of the way. They can be super busy but keep everyone moving smoothly. Good source for pre-employment screening. Paperwork all organized and again all staff very helpful and friendly. read more

time is ridiculous. there's nobody in this building especially no employees. worst place. in 90 minutes the only thing they've managed to do is take my weight and height. read more

The past few times I've been here were for employment screenings. It was very easy. I came right when the door opened and there were a few people before me. I had to wait an hour just for a pee test. I just have a pet peeve when people are helped before me, when they have arrived after me. Besides that the process is simple, but the wait it long. They may be understaffed or just always backed up, either way it's an urgent care so it is expected. The waiting room is also very small, there were about 20 people in the waiting room sitting very close together. read more

I was seen within 30 minutes on a Thursday afternoon. The front desk staff were very kind. Dr. Mary Moore was delightful, very professional and very kind. Great sense of humor. She paid attention to my concerns and I felt very supported. read more

Our insurance company only gives out 2 cards, so my son (away for college) has been using a picture or photocopy of our family cards for all his appointments. This office turned him away because their protocols mandate that a physical card be scanned into the system--they cannot see a human without running a physical card through a scanner. I called to see if there is any possible way around this, but their hands are tied--no card to scan, no visit. To top it off, the next nearest center our insurance covers is over an hour away. Gotta love when the use of technology excludes people from getting the care they need. read more

Everyone who works here is either lazy or incompetent. The big old lady at the front desk on the medical office is by far the worst. Not only is she rude but she extremely bad at her job. The lady at the front desk on the physically therapy side is much better at her job but she never answers the dang phone. And she doesn't give a reminder card with your next appointment on it. So if you for get you have to drive out there to get a reminder. If you call and leave a voice mail trying to cancel your next appointment they won't check it or give a call back. The just go ahead and act like you showed up and then schedule you for another random appointment. Probably running a scam by doing that but that's what they do. read more

My wife went to the San Marcos facility as she began experiencing back pain and simply did not feel well. She thought she might have a urinary infection. They saw her, did not much to verify her what might be wrong with her and they prescribed medication for a kidney infection. They also prescribed a second medication for pain while peeing. She told them she did not have this symptom, so they said she didn't have to take it. After calling her primary physician, he advised her to take a Covid test. Sure enough, that's what she had, not a urinary infection. She only took one pill which would have resulted in other complications had she not found out it was Covid. This facility is useless and dangerous. I would advise no one to go there as they can kill you. How these places can be allowed to exist is beyond me. read more

Heidi was kind and helpful! I needed my TB results and physical for a job! I said I would sit and wait for her to provide me with the paperwork. She immediately said, "No, I can do that for you right now." Thank you so much for providing me with my paperwork so quickly! read more

Type of care... quality of care... office experience... POOR, ZERO, THEY DONT BELIEVE YOUR SYMPTOMS I was here for a total of 4 visits and every time it was horrible. You can hear the nurses talking bad about you and making fun of you while you're waiting to be seen by the doctor. Workers here do not know how to comprehend professional language and in turn treat you like you're the dumb one. They also don't respect your time. You'll be here for an appointment and wait 40min to be take back, have your vitals taken, and then wait another 45 min to see the doctor. Then your paperwork will not have accurate time stamps. I honestly feel bad for those who come here because they have no other option. read more

This place is terrible. I went 9 days ago for pre-employment drug testing, labs, and physical. I walked in and was told it would be 3-4 hrs for everything. I didn't have the time that day to wait that long so I asked if I could make an appointment to reschedule the physical portion, which I was told should be an hour with an appointment. Great! I scheduled that appointment for two days ago at noon, and they didn't call me back until 2:45 pm. I also had another appointment at 3 pm because I thought 3 hrs was plenty of time for a SCHEDULED APPOINTMENT. Wrong. Now today, I called them because my employer is still waiting on my TB blood test results, which I thought was odd since it has been 9 days and everything else I got done there has been resulted. First person to answer told me she was with a patient but if I could hold she could look into it because 9 days is a long time, which I agreed to. Same person answers the phone again and once I restate what information I need she says "I am still checking on it" and then hangs up on me! I call back again and a second person answers. I explain that I just called and got hung up on but I need an update on my test results. This person got attitude with me saying their system has been down so they can't check and it's been like this for the past 4 days. Weird how they were still able to upload my other results.. If you love waiting for hours and poor customer service, this is the place for you! read more

Literally can not get through the phone to talk to anybody about and appointment I have scheduled. I have been trying since 8am . So unacceptable . read more

I walked in I was only there for an hour in the morning, thank you! Efficient service

I was the first one in the building, here at 8, first to sign in. 40 minutes later they tell me I haven't been checked in and that other people were ahead of me which is a complete lie. read more

If your work requires you to get a Covid test weekly, don't come here. The girl at the front desk will rudely tell you "none of our locations have the rapid tests." Which I know for a fact isn't true because I've been going to San Marcos for weeks. This location doesn't know or care to tell people accurate information. read more

Be prepared to wait for minimum 2 hrs if you are a walk in. Excellent staff especially Daniel N. who really took care of me and got me out in 30 mins. If you are here, ask for him to help you because he moves soo fast and very knowledgeable! Salamat Daniel you deserve a 5 star! read more

I got a job from the retirement place, they ask me to go to the clinic to get TB, drug test and physical check. Ngl it looks sketchy af when I arrived early in the morning waiting the clinic to be open. After waiting, the clinic opened I entered and they asked if i made an appointment, I stated ''no'' and she gave me application forms to filled it in, I have to take the questionnaire on my phone, and i have to wait again. I felt like it been an hour or more of waiting. Then, they finally called my name, took both drug test and physical check. I had go to different room waited for more than 25 min, I got so bored and sleepy. However I didnt got my TB test due to they cant do it in the morning for no reason and they wanted me to be there on fri (last Fri) at 8:30( he didnt specified if it's gonna be in the morning or late night) plus he talked fast and they were also rushing as well. If I failed to get the job that aint my prob read more

Very, very, very slow. Came in for a DOT drug test and exam which should take under 30 minutes. Ended up sitting in the waiting room for over 2 and a half hours... read more

Avoid this place at all costs...unless you are like me and your employer has sent you here for a physical/drug screen. There has to be a better way to run a business. They do not accept appointments and have no regard for your time 2.5 hour wait for something that should have taken 30 minutes. Do better! read more

They pick up their phones and hang up right away. They also try to direct you to other locations any chance they get because they don't want to help you. read more

I've been trying all morning to call and reschedule my appointment. The automated system keeps me on hold for about 5 mins then hangs up on me. I've been trying to reschedule my appointment for the last 30 mins. My appointment is going to start within the next 20 mins. This is a phone call that may take 1-2 mins tops. read more

The best thing about my visit was Heidi at the front desk. She was very kind and helpful, and got my paperwork finished quickly. After that though, it was terrible. It was terrible because of the wait. I probably saw 7 people who got in after me get to go in before me. I waited over 2 hours... oh and btw... I'm still waiting!!! This review would easily be 1 star if it wasn't for Heidi. I hear nothing but laughing and messing around in the back, and I'm just so frustrated that they are not more organized or concerned about their patients in the waiting room. Okay I've been taken back now, and Peter is rude and impatient. He walks in super lackadaisical and says "so why you here man"? I'm just thinking... really? That's the way you're gonna talk to your patients? I'm never going to come back here. Awful read more