Extremely long wait and bad queue management. After a 2 hr wait time, they prioritized virtual…read morewalk-ins while that option was not initially offered. Further when talked with office staff, they were not friendly and do not offer any explanations.

As a retired RN, I was skeptical of seeing someone other than my PCP, but I was very impressed with…read morethe provider. In fact, I may look into ConvenientMD Primary Care when it opens.

We skipped the emergency department at the hospital this time when the parking lot was packed, and…read moreknowing this wasn't an emergency, we went down to the urgent care at Elliot at rivers edge. It was the first time we'd been there and we are really happy we did! Without an available appointment, we registered as a walk in. The staff was great with my mom and listened to our concerns. Everyone from the front desk to discharge was kind, and respectful. We got our primary worries relieved, thank, and will follow up with her PCP. It took a couple of hours, but that included labs and an X-ray, and was much better than the frequent 6+ hour wait at the ED and we spared the ED the resources of being seen there for an urgent, but not emergency, concern.

Had swelling,stiffness, and pain in my shoulders and hips. Took tynenok which did not help. Was…read moreexrayed and told I had arthritis.after two extremly uncomfortable days. I went to Va urgent care and was diagnosed with pmr. was given prednisone which gave quick relief. I think the Dr. thought I was seeking drugs and missed the pmr symptoms. Too quick to judge

My mom had hip surgery here and then stayed on at their rehab facility on the seventh floor…read moreafterwards. The quality of care was excellent! Wow! Everyone we encountered from doctors to nurses to PT and OT staff were super friendly and caring!! The food menu is truly amazing! I was blown away by how many choices there are for every meal, and mom said everything was quite delicious! The only drawbacks are that the facility itself seems to be showing its age, and parking was a bit of a pain. They do have complimentary valet parking on weekdays, though!

This ER needs to do better! The staff is crazy rude! My husband was brought in to C29, he said that…read moreit has a horrible odor! (Think raw sewage) he was told it's cleaning solution, nope! It smelled like this the night before too and never got any better! He was given a lunch tray and when he mentioned that there is no table, he was told they would find him one, after waiting for some time, he pushed the call button, mentioned that he would like a table, the nurse snapped at him. He never got the table. Needless to say, between no table and the smell, he didn't eat his lunch. Oh, the curtain is pulled and no one comes in to check on him! Poor quality of care.

I mean this place is good at what they do the only thing I can say is waiting to see a month or…read moremore to see a doctor about test results. That's a bit crazy to make someone wait that long. But other than that the people i have come in contact with are great.

I am writing to formally report a concerning experience I had during my recent appointment at…read moreDartmouth Hitchcock Manchester. I initially sought care after being advised by an urgent care provider to follow up with a specialist sooner rather than later. When I first contacted the office to schedule an appointment, I was informed that new patients were not being scheduled until August. I accepted this and ended the call. However, the following morning I received a call from your office asking if I could come in that same day at 11:00 AM. No explanation was provided for the urgency, so I assumed the doctor may have reviewed my imaging and felt it was important for me to be seen promptly. When I arrived, the check-in process was smooth, the wait time was short, and the nurse who brought me back was courteous and professional. Unfortunately, my interaction with Dr. Gould was very disappointing. Upon entering the room, his demeanor felt dismissive and rushed. After briefly examining the lump, he simply stated that it was indeed a lump and then presented two options: he could remove it, or I could leave it alone and monitor it. At no point during the visit was I given an explanation of what the lump might be, what the potential diagnoses could include, whether it was urgent or likely benign, or what risks were associated with either option. When I began asking, "What would you recommend...," before I could finish my question Dr. Gould interrupted me and stated, "I gave you two options, you'll have to decide which one." As a patient who is not medically trained and who was understandably concerned about a mass that had been discovered, I was hoping for guidance, explanation, and an opportunity to ask questions. Instead, the interaction felt dismissive and left me without the information needed to make an informed medical decision. Because of this experience, I left the appointment feeling frustrated, confused, and without answers about a health concern that had already caused significant anxiety. I hope this feedback can be used to improve communication with patients in situations where they are seeking clarity, reassurance, and professional guidance regarding potentially serious health issues.

I went this morning with my husband to get COVID-19 tested. No appointment was required but…read moresurprisingly it didn't take long. ODennis was fantastic as well as Giselle!! Everything was explained in depth. Though it is such a stressful time for healthcare workers, we could not have received better care. Thank you!! A+ in every way!!

If you need to be seen urgently then this is not the place to go, they'll have you wait for hours…read morebefore you are checked in on.

I had to take my 90 year old mother to Elliot Urgent Care for an infected leg wound. It was nearly…read moreclosing time, but everyone we encountered could not have been nicer or more professional. The facility was immaculate and they took great care of my mom. I would absolutely recommend this urgent care.

If I could give zero stars, I would. After a week of feeling…read morelike I was breathing underwater, my face was going to fall off, and pressure headaches, I checked the wait time. 15 minutes sounded doable. 45 minutes after checking in, I was brought into a room and my vitals taken. I was told I would be receiving an x-ray and some diagnostic testing. When the doctor came in, he told me that coughs last an average of 18 days so my 10 days sick didn't seem to phase him. He didn't even do an exam - didn't even touch his stethoscope. Spent 35 seconds with me. When I started to cry out of frustration, he asked me if I needed a minute or if he could show me the exit. Later that day I was diagnosed with double Pnuemonia and a sinus infection.

My daughter received above and beyond care from the physicians here which included additional…read morefollow-up phone calls and care. Better than I've received from many other visits including previous doctor visits. There wasn't much of a wait either for our walk-in. Definitely my go-to place from now on.

Doctors need to communicate better they lie and it's all about them they will destroy your job ,…read morewithout even knowing what your going through. DIANNA DIONNE ....YOU NERD TO LOOK INTO THE FILES BEFORE YOU TREAT PEOPLE LIKE DIRT

Not Urgent or Caring. I brought my son (6) here because he had a bug stuck in his ear and had a…read moresmall amount of blood coming from his ear canal. But they don't know that, the receptionist never even asked. Her main concern was how we would pay because I didn't have our current insurance information but could get it from my wife later, I just needed my son to be checked out urgently. The receptionist does not care about WHY you're there. After 10 minutes of nothing and a clear message that they don't care, we left for Elliot. Luckily my son got the bug out on the way over because Elliot urgent care was closed. This place is a poor excuse of an urgent care facility.

On Mother's Day, 79 y/o mom was here for a sore foot that said she twisted or rolled. X-rays taken,…read moreshe's told the foot looks good, nothing wrong with her foot, no fracture, no arthritis, etc, just bruised. She was happy and proceed figure she would walk it off. We went out and celebrated Mother's Day. For the next three days she tries to lead a normal life, but it got worse, not better. Today she's in a foot brace as she just learned a bone in her foot was fractured. And the X-ray of Mother's Day showed the fracture. Completely incompetent hacks. NEVER go to this place.

Place is an absolute and utter joke. They advertise the world online. You get there, and the staff…read moreare clueless. Nurse Practicioner won't bother stepping out of her hole to give ya time of the day, and anything needed is referred else where, something as simple as getting blood drawn, nope. It's not happening here. Useless. Why bother? Do yourself a favor and go straight to a pcp or lab. You'd get better, faster results than the "min clinic."

From the owner: MinuteClinic® in MANCHESTER is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.