Always low staffed. I Have to wait hours to get checked in. And I have a full bladder. I do not…read morewant to do business here anymore.

Today I came in for a DOT screening and initially was told the wait time would be around two hours…read moredue to short staffing. I had my two boys in the car, but thankfully the front desk staff was super accommodating--they let me know they'd give me a call about 10 minutes before I was to be seen. That gave me enough time to drop my kids off at home and return without stress. Once I got back, the process was quick and smooth. The staff was incredibly friendly and helpful. Huge shoutout to Kaitlyn for her awesome attitude--she really helped make the experience more pleasant and efficient. She deserves five stars on her own! Overall, I highly recommend this location. Great team all around!

Our first time visiting this healthcare office. Made an appointment for 2:30 PM on Tuesday,…read more2/20/24, for our Junior's illness. Had to get him checked out for a bad cough, sore throat, runny nose, fever and rashes. We arrived at 2:05 PM, and got checked in right away. Just had to wait for the care provider since they had gone out for lunch. So, we didn't get to see the doctor until after 3:00 PM, since he was the only one working and caring for all of the patients who were there. Left at 3:10 PM. The Nurse and Doctor/Provider were attentive and friendly. Their services were good. -2 Stars for the waiting time since it did take a long while for them to see us...

I went in for an ingrown toenail. My appointment was at 4 and I was talking to the Dr. by 410. I…read moresaw Wendy C. She was fantastic. I had a complete nail removal. The worse part was the numbing, after that I felt nothing. I'm happy with the care I had.

I went to see Amandeep Mann at Kent Family Practice in 2022. I was supposed to get my annual…read moreMedicare physical. I was given a physical, but I did NOT receive a Medicare physical - and I only know this only because when I returned in 2023, the Medicare physical I received was entirely different than the one the year before. Before I went in for the physical in 2023, I asked how long it would take and the receptionist said 30 minutes. This is important to me, as I am a teacher and need to let the school know about coverage. While at the appointment, they told me they needed a urine sample. If I'd known I would not have gone to the bathroom before I left for the appointment. When the Nurse Practitioner Mann came into the room (30 minutes later) and asked about the urine sample - when I explained - she gave me a bottle of water. Why didn't her staff do that? They just kept pointing me to the bathroom and telling me to try. Also - when it was time to be weighed, I walked toward the scale - a medical looking scale - and was told, "No not that one" and they brought out a bathroom scale that was dirty and broken on one side. Whaaaaat? That appointment took an hour and 30 minutes. An hour more than what I was told!! After that hour and a half appt, I received the results of the blood work and needed a follow up appt, but - I also needed another appointment for a follow up on cat bite I'd had treated at Urgent Care. I called to make an appointment and to see if the appointments could be combined. The receptionist said she wasn't sure, but would check. I then asked how long she thought it would take if..... and before I could finish my sentence she said "30 minutes". Ugh. I was really upset and told her to let me talk to someone who knew the answers. Amandeep Mann got on the phone and I told her how I had been misinformed about the approximate length of my last appointment, and that her staff didn't seem to know answers. She said, "We are doing our best here!" And I said, "Well it's not good enough!" and she said, "Well then you can go and find another doctor!" I said, "I will!" - and that was then end of them. If a medical office does not have a staff that makes patients feel cared for, and it cannot provide what it's supposed to during an appointment, and it's a little dirty - I don't want to be there. I have a doctor at UW Valley Med now, and I feel very cared for. I do not recommend Kent Family Practice at all!!!

Been going here for a bit amazing staff and doctor ! Not like your usual office where you feel…read morerushed or not heard. I love that I feel comfortable here. I get treated with respect and greeted with a smile everytime I come in. I always leave feeling that my health concerns have been properly addressed.

I've been coming here for about 5 years since it near my job and super easy to be seen in a timely…read moremanner. Jackson is my favorite!! He is always so kind, knowledgeable, and caring!! I've never see.n him in a bad mood! And he truly cares about his patients!! 5 stars just for him!! And the MA is Amazing as well!! His name is AJ!!

They refused a VA medically covered disable veteran at this urgent care. I don't know what is going…read moreat this clinic but if you are a vet, go someplace else, they won't help you.

Want to give a shoutout to the closing team that was there on 3/5/26. I was having an allergic…read morereaction post fligjt and showed up 10 mins before closing. the staff brought me back immediately and were all very kind and attentive for being near closing time. 10/10 recommed

They wanted me to come in for another consultation to just give me a refill for a cough syrup that…read morewas prescribed 2 days earlier, which did not last the time it should. That is ridiculous

I've been coming to this location for primary care for the past 2 years. I found comfort with Dr…read more Ajmani who is attentive, comforting, and passionate with her patients. She is real sweet with many years of experience under her belt. They accept all major insurance and use MyChart to communicate with patients. Also, any billing concerns or for payment, can be made on there. The team up front to check you in are very professional and friendly. Even when they're busy, they will acknowledge you as you walk through the door. They will kindly offer you a mask if you don't have one. Sanitizer is around for your convenience, along with a water cooler for your thirst. I usually have to get my blood drawn before coming to my appointment. I try to come a few days prior at least. The last time I went, it was difficult as I have deep rolling veins. I normally request for them to draw from my fist. They were out of the type of butterfly component to draw blood from the fist. The phlebotomists there are also friendly. The last gal I did dealt with was not as patient in my opinion, and suggested that I go elsewhere to get my blood drawn or come back another time. I surely did not want to go elsewhere as I should be able to get it done here. Plus, I waited for her to come back from lunch before I had to go to work. I would think there would be more than one person. But, I cannot fault them if they're under staff. Overall, I have a good experience here and feel as my health is being taken care.

RUDE and UNPROFESSIONAL doctors! Your doctors and assistants…read moredon't know how to work with toddlers!! They got my kid crying and at the end doctor called him hysterical. It's not the kid hysterical it's your "doctor" who doesn't know how to work with toddler. We came with a bitten lip and I asked to explain me how to take care of it. They started by taking the vitals with finger clip and my kid didn't like it the assistant spent long time trying to take vitals while I was holding a crying baby who doesn't want that clip on his finger. After that the "doctor" came and tried to listen his lungs and check ears! Why? We came with cuts on his lip! They made my kid frustrated and wanting to leave in an instance from your building and run from your specialists. I will never be going to your place with RUDE and UNPROFESSIONAL personal!!!

DR.khan is the best thank you big thanks Always kindly and…read morebest take care of me Very Professional. I won't go anywhere else.

Everything! Staff was competent, prompt, friendly. It's a wonderful community service to have…read moreweekend appointments. Much more nimble and responsive than standard medical care organizations. No frills, relaxed, no fish tanks, just good easily accessible professional medical care for routine issues. Also had the opportunity to utilize a comprehensive Zoom facility for additional testing. Again, excellent attentive medical providers, less hoops to jump through, much faster access to care. Stellar service to have for the community. I realize there may be hiccups with individual clinics but the overall concept of a nimble, responsive, easy to access to medical services is much needed.

Unbelievable. I sprained my back and was in a massive amount of pain, so I wanted immediate…read moremedical attention. I talked with customer service, who quoted me a few hundred dollars for a visit and an x-ray on the same day. The office is in a busy neighborhood, it was rush hour, and we were 9 minutes late. I called before the appointment was to commence and let them know - no worries, they said. When I checked in, the person at the desk said they needed to reschedule me to 3+ hours later. No policy around that that I saw before or since. Then she said my visit would be upwards of $500. Needless to say, I walked (or rather, limped) out and will never return. Don't trust them -- total scam!

great staff I was in pain with sciatica got in within 3 days clean office and amazing staff Dr has…read morethe best bedside manner recently moved from San Clemente Ca needed to find a new Dr I just love how kind and welcoming everyone was I highly recommend Dr Yap

I worked as a nurse practitioner student here with nurse practitioner Robert Yap and this clinic…read moreprovides excellent care, personable and focuses on preventative health, department of transportation exams, mental health care, and so much more! Robert Yap is a very experienced clinician and really cares for his patients and advocates for them. Very easy to make appointments and follow up care! Great place to establish a family doctor. They are also providing covid vaccinations anytime! No appts required!

The pharmacy tech and the pharmacist always remember my name and are super helpful. If there's an…read moreissue they fix it. Also they try to get me out the door quickly because I'm always in a hurry. Much better service than the Bellevue location which is really quite odd. I'll go out of my way to come here.

The receptionist is horrible and inconsiderate That are…read moreabsolutely obnoxious and very rude