Want to give a shoutout to the closing team that was there on 3/5/26. I was having an allergic…read morereaction post fligjt and showed up 10 mins before closing. the staff brought me back immediately and were all very kind and attentive for being near closing time. 10/10 recommed

They wanted me to come in for another consultation to just give me a refill for a cough syrup that…read morewas prescribed 2 days earlier, which did not last the time it should. That is ridiculous

I've been coming here for about 5 years since it near my job and super easy to be seen in a timely…read moremanner. Jackson is my favorite!! He is always so kind, knowledgeable, and caring!! I've never see.n him in a bad mood! And he truly cares about his patients!! 5 stars just for him!! And the MA is Amazing as well!! His name is AJ!!

They refused a VA medically covered disable veteran at this urgent care. I don't know what is going…read moreat this clinic but if you are a vet, go someplace else, they won't help you.

I went to see Amandeep Mann at Kent Family Practice in 2022. I was supposed to get my annual…read moreMedicare physical. I was given a physical, but I did NOT receive a Medicare physical - and I only know this only because when I returned in 2023, the Medicare physical I received was entirely different than the one the year before. Before I went in for the physical in 2023, I asked how long it would take and the receptionist said 30 minutes. This is important to me, as I am a teacher and need to let the school know about coverage. While at the appointment, they told me they needed a urine sample. If I'd known I would not have gone to the bathroom before I left for the appointment. When the Nurse Practitioner Mann came into the room (30 minutes later) and asked about the urine sample - when I explained - she gave me a bottle of water. Why didn't her staff do that? They just kept pointing me to the bathroom and telling me to try. Also - when it was time to be weighed, I walked toward the scale - a medical looking scale - and was told, "No not that one" and they brought out a bathroom scale that was dirty and broken on one side. Whaaaaat? That appointment took an hour and 30 minutes. An hour more than what I was told!! After that hour and a half appt, I received the results of the blood work and needed a follow up appt, but - I also needed another appointment for a follow up on cat bite I'd had treated at Urgent Care. I called to make an appointment and to see if the appointments could be combined. The receptionist said she wasn't sure, but would check. I then asked how long she thought it would take if..... and before I could finish my sentence she said "30 minutes". Ugh. I was really upset and told her to let me talk to someone who knew the answers. Amandeep Mann got on the phone and I told her how I had been misinformed about the approximate length of my last appointment, and that her staff didn't seem to know answers. She said, "We are doing our best here!" And I said, "Well it's not good enough!" and she said, "Well then you can go and find another doctor!" I said, "I will!" - and that was then end of them. If a medical office does not have a staff that makes patients feel cared for, and it cannot provide what it's supposed to during an appointment, and it's a little dirty - I don't want to be there. I have a doctor at UW Valley Med now, and I feel very cared for. I do not recommend Kent Family Practice at all!!!

Been going here for a bit amazing staff and doctor ! Not like your usual office where you feel…read morerushed or not heard. I love that I feel comfortable here. I get treated with respect and greeted with a smile everytime I come in. I always leave feeling that my health concerns have been properly addressed.

I've been coming to this location for primary care for the past 2 years. I found comfort with Dr…read more Ajmani who is attentive, comforting, and passionate with her patients. She is real sweet with many years of experience under her belt. They accept all major insurance and use MyChart to communicate with patients. Also, any billing concerns or for payment, can be made on there. The team up front to check you in are very professional and friendly. Even when they're busy, they will acknowledge you as you walk through the door. They will kindly offer you a mask if you don't have one. Sanitizer is around for your convenience, along with a water cooler for your thirst. I usually have to get my blood drawn before coming to my appointment. I try to come a few days prior at least. The last time I went, it was difficult as I have deep rolling veins. I normally request for them to draw from my fist. They were out of the type of butterfly component to draw blood from the fist. The phlebotomists there are also friendly. The last gal I did dealt with was not as patient in my opinion, and suggested that I go elsewhere to get my blood drawn or come back another time. I surely did not want to go elsewhere as I should be able to get it done here. Plus, I waited for her to come back from lunch before I had to go to work. I would think there would be more than one person. But, I cannot fault them if they're under staff. Overall, I have a good experience here and feel as my health is being taken care.

Unprofessional. Too many scheduling issues every time I get rescheduled due to a mistake their call…read morecenter or reception made!!! The doctors at this location are also below standards within service.

For everyday maintenance, I suppose they would do, but for really good health care I would not…read morerecommend. They were much better, but the good Drs. quit and the jiffy lube Drs. are left. I agree they are awful at returning inquiries, let alone a health crisis. I saw Dr. Houk and she actually is NO help w/my health issues. She doen't really hear me, and leaves all the leg work to me. Forget medication....I get pill prescribed w/no follow up if they are helping or not. Made to find my own referral Drs. and absolutely no help when I really need it. I am a paycheck, nothing more. So I have been transitioning to Valley Hosp. since all my specialists are there. Hope the Senior Center in Valley is as good as I think it is. SO recommend UW Des Moines Clinic. Only if you have to. Not for me anymore. The one bright light is the Lab, they are always cheerful and happy. No more, please if you go there, speak up. You and only you are in charge of your health. Don't except this kind of medical care.

Always low staffed. I Have to wait hours to get checked in. And I have a full bladder. I do not…read morewant to do business here anymore.

Today I came in for a DOT screening and initially was told the wait time would be around two hours…read moredue to short staffing. I had my two boys in the car, but thankfully the front desk staff was super accommodating--they let me know they'd give me a call about 10 minutes before I was to be seen. That gave me enough time to drop my kids off at home and return without stress. Once I got back, the process was quick and smooth. The staff was incredibly friendly and helpful. Huge shoutout to Kaitlyn for her awesome attitude--she really helped make the experience more pleasant and efficient. She deserves five stars on her own! Overall, I highly recommend this location. Great team all around!

great staff I was in pain with sciatica got in within 3 days clean office and amazing staff Dr has…read morethe best bedside manner recently moved from San Clemente Ca needed to find a new Dr I just love how kind and welcoming everyone was I highly recommend Dr Yap

I worked as a nurse practitioner student here with nurse practitioner Robert Yap and this clinic…read moreprovides excellent care, personable and focuses on preventative health, department of transportation exams, mental health care, and so much more! Robert Yap is a very experienced clinician and really cares for his patients and advocates for them. Very easy to make appointments and follow up care! Great place to establish a family doctor. They are also providing covid vaccinations anytime! No appts required!

DO NOT COME HERE!!!!!! If I could give 0 stars I would…read more This place is terrible ! The doctor is the rudest person I've ever encountered! Avoid this dump of a place at all cost ! I was referred here for a work injury and the care I received was the worst! They ignored my concerns. Told me they didn't care if I went to work and stared at a wall when trying to explain to the pos Dr. my symptoms she rudely told me she would no longer discuss the matter with me. Very unprofessional and a waste of time!!!! If you have a work injury DO NOT GO HERE!!!!!!!!

I have never experienced such unprofessional unethical care providers in my 66 years of living!!…read more These people have messed up my claim multiple times, lost my paperwork miss communication and flat out lied about it!! DO NOT GO HERE!! Terrible customer care and very inadequate staff multiple times they never called back when they told me they would. UW MEDICINE PRIMARY CARE IS MUCH MUCH BETTER!

Customer service is severely lacking. There are sign in…read moresheets that apparently are just for decoration. The girl up front has the personality of an eraser and spends more time on her cell than doing work. A two hour wait for a drug screen?

Over a 2 hour wait for a simple drug screening. They are always under staffed. Overall shut this…read moreplace down and open a more viable source for the community to use. I'd dodge this place like the plague seriously. It will waste your time and make you hold your urine for hours on end.

Disclaimer. This is about DR Singh. NOT THE STAFF. NOT THE NURSES. EVERY STAFF MEMBER IS GREAT…read more Both my sons have been seen by two separate Doctors, Both times we had a great experience. The doctors were Listening and attentive. But the last two times l've been sick it was Dr Sing. UNFORTUNATELY !!!! He may be a nice person to others but he's not right for urgent medicine. I told him I know my body. I felt like pneumonia was coming. He heard my lungs and at that time they seemed clear but l'd been on DayQuil/robitossun/allegra all day. But I was coughing all night and I told him. I can't breathe!!!!! It's coming. I need something stronger. This has been my life for 20 years. I know what works. I need prednisone plus strong amoxiclaven. I also needed a strong cough medicine. But no, he said my strep tst was negative and needed nothing but a couple days of prednisone. That was a week ago on Sunday. I told him I have a very weak immune system. I have several immune disorders that require immediate treatment. I know ppl come looking for drugs but I take so much medication for all my illnesses that he should have listened to me. It's been TWENTY YEARS of this. | KNOW MY BODY. but he was dismissive and very condescending. I don't want cocaine or meth. I need a codene based cough med along with prednisone pills and strong antibiotics. Three things that work every year, ONCE A YEAR, EVERY YEAR JUST ONCE A YEAR WHEN I GET PNEUMONIA! YOU KNOW WHERE I AM NOW ????? IN THE EMERGENCY ROOM. With pneumonia. Severe fever and a gargling shallow breathe that could lead to double pneumonia. Which l've had before. Dr Singh is so full of him self. I understand there are drug addicts who ask for hard drugs. I needed real medication. Now I'm taking more time off work. More money out of pocket for a hospital stay. And more suffering from another case of pneumonia. Grown up jerk. Assess your patients better. INSTEAD OF judging them. I'll bring you my ER bill for the lack of better care. It's showing my pneumonia could have been treated sooner if you listen to real patients.

DO NOT GO HERE Absolutely the worst experience I've ever had…read morewith urgent care. I was put on the waitlist and waited over 5 HOURS, only to have my appointment CANCELLED without notice. When I showed up in person to sort things out, the girl at the front desk (blonde hair, sparse lashes, working 12/26) had the absolute worst attitude--completely unhelpful and dismissive. This place is a joke. Save yourself the frustration and go somewhere else.