I had a drug screening and was assigned to Concentra on a Friday morning. The waiting area was semi packed. Check-in the front desk was a quick and easy process. They asked for your phone number so they can text you a link to help speed up the process and paperwork. The link asked you simple questions and took about five minutes to fill out. After the "paperwork" the wait time was about 20 minutes until someone called me back. There was a TV to keep patients entertained but mostly everyone was on their phones. The gentleman who conducted my drug screening was cheerful and pleasant. Usually when I have to come for a drug screening, employees seem like they hate their job and make it very uncomfortable being around them. But this time around was very different. The gentleman explained the procedures and what I needed to do. The whole test took about ten minutes. The whole process took 40-45 minutes. My experience with Concentra was smooth and efficient. Quick check-in, friendly and professional staff, everything went better than expected. Very organized and a positive experience. read more

This place is absolute garbage, the people who work there are great. But the actual "doctors" are NOT.

I've been being seen here for a work injury and the service is the absolute worst. Three physicians later a new one takes over my care(Dr.Tam B. Nguyen),by far has to be the absolute worst most unprepared,unprofessional doctor I've ever encountered. The service here is ridiculous,noone can answer simple questions,no accountability whatsoever,even from the front desk. Everyone is CLUELESS! These doctors,especially at this location are puppets for the insurance companies and their loyalty lies with them,not the patient. They could care less about your care,even when recommendations are made from a Designated Doctor,these clowns do the bare minimum. This place and staff are an absolute joke. read more

2nd time visiting was a success. Gerald helped me very down to earth fast paced and work driven.

These are some of the most unprofessional and rude workers i've ever experienced. I've been assigned here for work injury. The doctor refuses to actually look into my injury im just told to come back every 5 days and he says the same thing! They never give me an appointment time or date im just told 5 days. My physical therapy was supposed to be assigned but I had to wait almost a month before i was seen due to lack of communication. I just got off of the phone with a receptionist in the physical therapy section. She was extremely rude; I missed a few appointments due to car trouble and I explained that to her. With an attitude dhe explained "well you have to see the doctor its been too long, thank you and bye bye" She hung up in my face as I was talking still asking will the doctor contact me or do I just walk in. If i could give zero stars for this location I would read more

If I can give the place ZERO stars I would. I was on hold to speak with one of the doctors about reading my TB test to confirm my appointment. The women on the phone was absolutely rude and dismissive. I understand that they close at 4pm on Saturdays. However, I went to a clinic off Sam Houston Pkwy South and they called the doctor here at 12345 Katy Fwy to confirm and was told I was good to come in. The people are very rude, and dismissive and rude. I would not recommend coming in AT ALL go somewhere else. read more

Had to get a medical certification filled out at this location and it took 3 trips for them to do it correctly. And the women at the front desk were extremely rude and didn't seem like they wanted to be there read more

They have great customer service. They took care of me. It was really fast. They were very helpful and nice to me.

Front desk staffs are stressed out and didn't want to accept me. How would I report Laura? She was misleading me stating I'm not scheduled and I haven't been there. Somehow she wanted to avoid me. Waited a lot and then I said that I'm back there because they missed one of my immunization titer and she was like whatever call your employer and ask to schedule that too on a Saturday??? How rude that lady was to me . read more

Been here since 11:13 now it's 1:00pm. Blood pressure 172/121; cut finger omg hope I survive. Front desk clerk with long braids slanging them in people face has nonprofessional personality read more

At the time of this posting, Concentra is basically owned by Humana. So if you have Humana you're good. You should check if your insurance is accepted before going if you use another company. The first time I went it was a bit of a mess, no one knew what to do with my insurance (Humana) and they didn't even take a co pay. It took like 3 hours to be seen as well. The other times I went, the process was faster and I was in and out quickly. As long as you remember this is a alternative to the ER, you should be fine. Don't expect too much from a rotating door clinic. Wait times can vary depending how many people are there and how many staff members. Overall I would go back, but don't expect much from the doctors or nurses. read more

Concentra Urgent Care - The "Fast" part is a lie. - Urgent Care Near Me - Houston, Texas

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Arrived for a drug test. The front desk was understaffed and the woman working it alone was pleasant. The wait to go back was fair all things considered. However they called 3 of us back at the same time. The issue arises when 2 other people go before the 3 of us who were called back because there's only 1 slot to hold the files. So when she adds someone to the queue they get added to the front of the queue. That. Makes. No. Sense. A gentleman who showed up 30 minutes after me and left before me even commented on the inefficiency and ineffectiveness of the system. read more

The doctor was very condescending. He handed me a bandage and told me I could wrap it myself because he didn't see any broken bones. I felt pre-judged when I didn't even want to be there. Terrible experience. read more

Outside of the Nice Staff in the back that do your Blood Pressure and Urine Drug test the Asian decent Doctor DOSENT KNOW HOW to evaluate or do a DOT Physical. Claimed I was 5"7 when I'm actually 5"10. So we had to redo that then he wants to argue back and forth with me about me Having Sleep apnea when the prior 3 doctors for other jobs I was potentially going to take all gave me 2yrs for my DOT medical cards literally a week prior‍. He told me he was only giving me 3months so I walked out and no I won't be taking that job cause 3 months is playing with my lively hood. CDL Holders BEWARE do not come here. read more

This place sucks!!! They gave me an appointment time for 1030am. I checked in and turned in my paperwork for said appointment at 1025am, it's now 1104am and I'm still waiting. They may seem good, but keeping patients informed, they suck! At 1215 I left, without being seen by a doctor for a scheduled appointment. I asked what the delay was, and they claimed "They" pulled a doctor from their rotation. If that's the case, then why didn't they inform the patients that they were going to be delayed. Why couldn't they look at the book and inform schedule appointments of delays and see if we wanted to reschedule. I really hope this place gets shut down. There's got to be other facilities that employers can send their employees to for mandatory appointments, workman comp cases, or just families needing urgent care! read more

Concentra locations vary greatly. The East Columbus Ohio location does a good job for its patients. They do not have appointments, only walk-in, so you need to set your expectations to having to wait. However, they are very good at estimating how long the wait will be. I was advised it would be 1 1/2 to 2 hours,and that's exactly what it was. Tay was very helpful with the checkin process, and Suad did a fine job explaining the process and drawing blood for my employer screening. Bring a book to read and a bottle of water, and you'll be well taken care of. read more

I went to the location on the 410 for work related hearing loss. The doctor came in and asked me if I currently had ear pain. I said no; I'm here for loss of hearing. He asked me if my ears were currently ringing. I said no; I'm here for hearing loss. He never asked me what my job was or why I felt it was work related. He looked in one ear, smirked at me, and said, "This is not work related." Now I have to fly 1800 miles to see a specialist. This is insanity. I understand a lot of people "work" the workers' compensation system. I am not one of them. Complete waste of time to see the most jaded, incompetent, irresponsible doctor ever. read more

I had an appointment at 10:45 . Got call to the back at 11:09 , it is now 12:25 and I'm still sitting in this cold room waiting to be seen about a BACK injury that happened at work I was hit while working (I carry mail) . When I went to the front to say how long I've been waiting the lady in the front did not seem to care ! I'm not sure if every location is like this but this is not the location to come to the service is horrible. Never coming again. read more

Concentra Urgent Care - Open the door thinking maybe they don't know I'm in here or something . It's 12:27. This is ridiculous - Urgent Care Near Me - Houston, Texas

came in for a pinched nerve, i was sent for workers comp and a doctors note and this was the closest clinic. i waited for 2 hours in the waiting room before they called me back. i waited in the room for an hour before anybody even walked in. a total of 3 HOURS before i could go home. their system was down so i didn't get my paperwork, i had to return the next day to get it. they asked me to come back for a check up a few days later, now i'm here again currently writing this in the waiting room, 2 hours after i arrived. they close in 30 minutes. i'm going on 6 hours total of waiting in this clinic, 3 round trips, and 2 gallons of gas to drive out here. do better. read more

I have been coming here for 6 months or more for drug screens that I have to complete for a program I am in. The employees here are SO nice. Especially Damien. He works the front desk. He is beyond nice. He does small things to cut your wait time in 1/2. There are a few other ladies that are super nice as well ( I'm not sure of their names). Idk why there are such bad reviews. Sure, the wait sometimes is really long but that's everywhere you go, it's not outrageous . read more

Please offer your team member a break so they can eat in the back. We are here for Emergency service and the lady at the counter is having snack time. Very unprofessional! It's not like she stops when you have a customer. She snacks on....terrible! read more

Very disappointed with the wait and the cleanliness of the area. Only came because management won't let me work without a doctors note. read more

Concentra Urgent Care - Still waiting has been about an hour and I found blood on the floor how unsanitary 10/10 don't recommend - Urgent Care Near Me - Houston, Texas

Absolutely terrible. Been waiting here for hours. They only count the hours after you get put in a small room, not the ones they make you wait at the beginning. Patients are wandering out of their rooms looking for anyone who can answer questions. Apparently all the doctors went to lunch. And some "procedure" is happening...... at a urgent care clinic. An assistant is offering snacks to the growing restless patients to hush up. Not even taking into account someone might have diet restrictions in a clinic. I'm a type 1 diabetic, thanks again for thoughtless care. read more

September 9, 2021 staff is mean and incompetent. Tried to change the sports TV at a ladies request, the guys on the sports side revolted. The other side has a news TV. Do the lady just shut the TV off. read more

Just horrible. Front desk not interested in helping. Repeatedly asked for to check in my paperwork. Sitting in lobby waiting for 2 prescriptions for almost an hour until they finally went to back to get them read more

The waiting time at this location was taking too damn long. 1 hr at the front lobby just for the drug screening. Then 1 another hour in the back room just to wait on the provider for a physical test. Ridiculous read more

So far I have had nothing but the best care and concern about my work injury. I would recommend them to a friend for sure. Just got an MRI on my shoulder, I would be surprised if that didn't show anything. -- Sean G read more

Always an absolutely miserable experience at any Concentra location when doing my annual employer required physical. So far I've been here 3.5 hours and I'm not even done yet. This is ridiculous! read more

After a coworker fell and broke her arm she was okayed to go back to work the next day. What a joke as she works with children. After reading the reviews I would never go here. Lincoln Park School makes you go here or won't pay for anything if you go to your own doctor. What a joke! read more

Kind of confused why so many people complain about this place. I came in for a pre employment physical and drug screen on a saturday. They said the wait could be up to 2.5 hours which was frustrating to hear, but understandable given it was a saturday and i walked in. Everyone was very pleasant, the facility was clean and I only ended up waiting about 45 minutes to be seen. The nurses are very nice read more

I am writing about the positive experience at this location. Everyone was polite and kind. The ladies at reception and check out were gracious. Toya was fantastic - she changed gloves frequently and walked me thru each procedure. She treated me with respect and compassion. I was impressed with the teamwork with Toya and Anna- I am a difficult blood draw and they were patient and professional. In a situation that can be frustrating for a medical professional neither demonstrated frustration with me. Dr. Ama was a joy. Thorough and approachable she also explained what she was doing prior to ensure I was at ease. She also used excellent hand hygiene protocol. Overall great experience by a solid team. Thank you for almGood job!! read more

Wait Wait Wait Fill out paperwork Wait Wait Wait See PA Wait Wait Change clothes Wait Wait Wait Wait Wait See doctor for 30 seconds Leave read more

My son came in with a laceration on his ring finger. He checked in at 11am March 17th. A paramedic and a nurse brought him into the examination room at 12 noon. Two hours later we're wait. At least my son is sleeping time is flying by for HIM. Hopefully, there is light at the end of the tunnel. read more

Should be called SLOW AF care. Like 100% of the reviews stated, you will wait minimum 3 hrs. Called the location and asked the estimate to SEE a doctor they gave me 1-1.5 hrs. Welp I spent 2 hrs waiting to be admitted to a room then an additional hr to see a doctor. Which is ridiculous because to see a doctor in most fields range from 1-2hrs, and urgent care is supposed to be faster than going to ER. I don't understand how why i waited for so long to be spoken to a doctor who only saw us for 5 minutes and did not even treat anything... So we just ended up going to ER which had barely of a wait and we were treated properly. THEIR SYSTEM NEEDS TO BE FIXED. No pts should wait over 2 hrs to see a doctor. You guys aren't the ER. read more

This is a terribly run office. No information is provided about wait times or forms to fill out. I have been waiting for over two hours for an occupational health physical. No communication. Now waiting for people to come back from lunch. Find another place to go. read more

This is by far the worst clinic I have ever been to. I waited well over an hour to be called back and waited another hour and a half to get finished up. On top of that, it smelled awful in the place, think of sinus breath mixed with sweat. The staff was nice, that's the only reason they get one star. Avoid at all costs. read more

I'm glad I read the Yelp reviews before coming, seemed like most of the concentra locations have poor reviews, but unfortunately this was the designated company for me to get some bloodwork, fit-mask test, and a drugscreen done for my job. I decided to just settled to go to this one based on several factors including the fact that they do bloodwork until 4 PM while the one on Kirby doesn't do bloodwork after 2 PM. I believe some things may be by appointment, but most of the services are just performed on a walk in basis which kind of sucks. Especially since they aren't very transparent about the order in which they take people back since some people will get to go back before you despite coming after you. I had the paperwork filled out before I came and my wait was about 30-35 minutes. The appointment itself took some time because each activity/test was performed in a different room/area and sometimes I had to wait for others. I'd say my actual appointment time took maybe 1 hour. Unfortunately, I had to go back again for a repeat t spot because the results came back borderline even though I had just had one a month prior that came back negative (somewhere else for another job). And once again, I had to wait 30-40 minutes. The first time, the process was very painless, but this time not so much. The lady forced me to laydown to take blood which was a first for me since everyone else usually does it while I sit. She complained about my veins being "bad" and thin before and then proceeded to prick me and then immediately removed the needle because I guess she didn't get it in? Then she pricked my other arm and I've gotten bloodwork done before, but this was probably one of my more painful draws. I was acutely aware of the needle in my vein and it felt sore. I do think that the process felt more painful than normal because it was drawn out. Perhaps I've just been fortunate that other people know how to draw blood well, but this was the first time that I've had to be pricked more than once for a blood draw. Anyways, I'd never CHOOSE to go here if I needed something down. read more

Thanks for providing me a nice quiet waiting room to catch up on ENews and allowing me the opportunity to write my first Yelp review... yay me! Two hours waiting in a freezing lobby for a piss test... you must be crazy, and I'd hate to actually be sick and stuck here! With that said, we are waiting like good little sheep and may one day escape this place. Pray for us, but if you screw up and actually visit this hole, then we are the sad couple in the corner when you walk in, so say hi and save us!! read more

call for a DOT physical and they say just show up we take walk ins. My employer gives me the day off and I show up just to be turned away and told I need an apointment. wtf is that?? read more

I went here on a Saturday because my regular doctor didn't have any openings and I felt like complete and utter crap. When I walked in, there was only one person signed in ahead of me, so i figured I would get seen pretty quickly. Not true. Not only did I wait for almost two hours to even have my name called, the doctor spent less than a minute with me. It's cool if you are going to forgo bedside manner in lieu of quick turnarounds, but don't make me wait two hours for it. Make it a quick turnaround all the way around. I wouldn't go back. read more