Looking for urgent care needs? Well? You just found the BEST!!! What an awesome urgent care Team!!! I want to give a shoutout to Jade M. for her OUTSTANDING customer Service!!! My time there was quick and painless!! Way to go Concentra!!! You definitely hired just right! A very happy Patient!!! Jim H. read more

Concentra - Thank you Jade!!! - Occupational Therapy Near Me - San Jose, California

Unsure why you would go to a medical provider for anything other than a medical opinion. I did not realize that their opinion of whether or not an incident is or is not workers compensation is part of their job description. Rachel Abergel PA-C seems to have her job description confused with that of an worker's compensation health insurance adjuster. This was extremely unprofessional and is literally not your job to tell someone who got injured at their job that their injury is not considered worker's compensation. Your job is to give your medical opinion of whether or not someone is ready to go back to work and their course of treatment. We told our HR and it will be handled. Would not recommend. read more

If you can find a different urgent care do so, this is ridiculous, they will call you righy away but the waiting time for the doctor to see you is worst than waiting at dmv. Doesn't care all they want is the money from you or from your employeer thats all. read more

Yo tube mala experiencias ai con la espera y la terapia, la doctora siempre me hacía esperar asta 45 minutos

Gabby Maya and Andreya did an incredible job helping me and making the process seamlessly painless

the wait is absolutely ridiculous and everyone there is so rude, the nurses and doctors were just hanging around outside and gave such attititude. this place is absolute shit and i would not reccomend coming here save yourself the time read more

Poor service, short staffed, and long wait times! Avoid as much as you can, it was waste of time!

Answer the phone! We received a message to call back to review results from test. Doctor asked us to call him back center does not answer the phone. We've called repeatedly for over an hour with no answer. It rings and rings and rings and then it hangs up on you. I would not recommend the service! read more

Ugh! I hate this place! Most ppl that come here have no choice though.. the wait time is horrendous! It's terrible even with an appointment! I see Dr. M, but I can't say for sure that I'm getting the best care or if I trust his diagnosis with confidence. I've witness a Medical Assistant tell him what to do and tell him, "oh you better say PLEASE if you want me to print that out for you!" She was totally sassy with him. Obviously there is no respect for him. The center director is not friendly and the staff here are hit or miss depending on who you get. read more

Concentra - This location is at lease clean, BUT I hate the wait plus wasting half a day here only to be seen 5 mins!! - Occupational Therapy Near Me - San Jose, California

This place was great, sure it took a while to get in but my review is on the people who helped me not something that's outta their control. Walk in The receptionist Lyn was the best medical receptionist I've ever seen. She was working hard and running back and fourth as they might have been short staffed, but that didn't stop her from helping or welcoming people in with a smile. Even with her being busy she still helped me with my form and made sure everything was good and all with a happy attitude. Physical The nurse Mia, that brought me in for my physical was just plain awesome. Supper charismatic and funny, I would have never thought Id have such a great time getting my height and eyesight taken but I did and in a timely manner. She was smiling from the start and just being great asking questions and even wanting to know a little about you, not brushing you off and speeding threw so she can go on to the next. Overall great visit because of both Lyn and Mia. They should be gold standards in their positions and deserved to be recognized for their awesome work ethic's and personality's. If there were more people like them then a medical visit wouldn't be so dreadful, only thing worse then doctors visits is the dmv visits. Hope they keep up the awesome work and this was more a review on them, not docking points on things out of their control. read more

This place sucks. Zero star. Appointment at 1 and an hour later still waiting and have to fill out a bunches of papers. No one seems to care. I don't know if the managements or Concentra have Yelp. Avoid this place at all costs. read more

I arrived 15 minutes early for an X-ray appointment and then waited for another hour. X-ray took minutes. Terrible customer service. John read more

I normally don't write reviews for medical offices because I understand how busy and high demand medical care is but this is by far the worst urgent care clinic I've ever experienced. From the front staff to the assistants to the doctors, horrible service & unprofessional. Maya needs to better training & learn to how to talk to patients. Her unprofessionalism is on another level, she rolled her eyes so hard at me I thought her eyeballs were going to get stuck in the back of her head. Dr Marlowe M.. All I'm going to say is he needs to be revised by the boards. He has misdiagnosed me on multiple occasions, made very inappropriate jokes about the injury as well. Take my advice & steer clear from this facility who is on your companies payroll. Seek medical attention elsewhere & get a 2nd opinion! read more

I understand why the reviews and ratings are so crappy here. I would leave a negative star review if I could. This place so unprofessional from the doctors to the reception staff is a wonder how they still can be in business. I kid you not, the staff here is like what a movie would have for an example of what not to do or barely legal. My work uses this place and I'm wondering why. If you can avoid this location, please do so immediately!!!! I took a copy of what they gave me to my regular doctor and even my regular doctor doubts the knowledge and professionalism of this place. It's a shame....smh read more

If I could give zero stars, I would. Back in 2020 I broke a bone in my foot at work and was seen by the unpleasant and unconfident, Dr.Marlowe Magallanes. Dr.Magallanes sent me back to work with a BROKEN BONE. Two days later I was seen by a Concentra Podiatry Specialist and he questioned Dr.Magallanes's medical decision, and wrote me off for six plus weeks. Now to this year. I have been having dull/annoying pain in my right foot where the break occurred. I was advised by the claims examiner to get seen by Concentra again. Well, unfortunately I was seen by Dr.Magallanes and he sent me on my way, again. I provided the MRI report that had my diagnosis and he had to rely on Dr.Google to properly diagnose me. He pulled out his phone to check google. Maybe he should refresh on how to properly diagnose patients. I overheard him outside of the hall "what am I supposed to do with this?" Hopefully his malpractice insurance is up too date. To wrap things up, he stated "this wouldn't have happened if you weren't fat." (yes i'm overweight). And to get more supportive shoes. Lastly, I called Concentra to file a complaint. A Dr.Ramesh who is supposedly the "Bay Area Medical Director for Concentra" called me that day to go over what had happened. All she said is that she would go over the "standards and training" with Dr.Magallanes and sent me on my way. FYI: Be as transparent as you can with your employer and claims examiner as they will note the consistency with the poor reviews from the doctors. It is very unfortunate to have lost any and all faith and trust in the physicians at Concentra at the Monterey Road location in San Jose. IF YOU CAN STAY AWAY FROM DR.MAGALLANES PLEASE DO! read more

I believe Concentra working for employers . They do everything to clearly explain to you , you do not have a job injuries . It doesn't matter your proofs and witness . read more

All of the MA's up front are so disrespectful and act like they don't want to be there. Went in for a copy of a test and had to wait for more then an hour to get it.... For a piece of paper!!! I would understand if I had to see someone but all I went was for a copy. If I could have gone to a different place I would but my employer chose this place. There is literally 4 other women up there and they are all just sitting down looking at their phones talking to each other. read more

Concentra - This MA just sitting there on her phone. - Occupational Therapy Near Me - San Jose, California

Reschuling appointment here gotta be the number 1 spot if there was a Guinness world record for it three different times every time I call just rings and ring for 3-4 mins straight and then hang up they call me to reschedule just to send me to the main line to have this happen again I walk into the office and they are chitchatting about how good their new years went and how nice their finger nails are read more

One of the worst run facilities I've ever been in. Top to bottom just an absolute terrible time. Don't bother to call, will just frustrate you. I dread going in at this point. Had an appointment take 20 minutes in and out, somehow waited almost an hour to receive my paperwork after I met with the doctor. Every visit you can count on it being an hour plus. You might as well just take a long walk off a small pier if you think they can help you like a normal doctors office should be able to. read more

Don't come here wait time is crazy was left in the office for an hr + sitting for nothing !!!!! And it was very dirty !

2 hour wait is apparently the "norm" here. I guess I am used to more efficient businesses. When I show up early for an appointment, I don't expect to be seen 2 hours later. I also don't expect to finally be escorted to the back patient room and have to wait 40 minutes in a robe for a doctor. Dr. Leuong (that might be mispelled) was very sweet and caring. As a doctor, she seems to know her stuff and has great communication with the patient. I get that the front staff don't have complete control over what happens in the back but it took a long time for them to register me. After I had filled out papers, 45 min later they called me up to fill out another 3 forms for health history. I went in for a simple pre-check up for a job. I think they must over book the appointments if people are having to wait 2 hours even when they have an appointment and show up early for that appt time. They shouldn't expect people to wait that long when they schedule an actual appt. I would recommend booking less people if that is the case and have walk ins welcome, that way people who want to sit and wait can. I've never once in my life waited that long to see a doctor (I guess Kaiser & other places I've gone to just do things better). 5 stars for the Doctor 1 star for the wait & front desk having no idea how long things will take. They should tell you when you book that it may be 2-3 hours to be seen. I had plans at 4 that had to be pushed back until 5 because my 2:30 appointment wasn't really a 2:30 appt... read more

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This place has issues. Not enough employees to handle the load. They are great in the back when working with you but to get to that point is a challenge. I was there 5 hours for a 15 minute physical and drug test. Good luck if you need to follow up on the phone. I was on hold for over 40 min twice with no conclusion which means I have to call again!!! read more

Concentra - Over 40 min holding. Guess I'll call again - Occupational Therapy Near Me - San Jose, California

This is the worst urgent care ., I waited more than three hours for the physical and the staff in the front are really bad. They are all so grumpy young ladies. They need to be more approachable. They have to learn how to smile and be professional. The Hispanic lady feels like she's the boss there in the way she acts, so rude and bossy. The rest are very timid and grumpy. It looks like they're not happy with her job. This place needs a major training in terms of customer service. The only one that will give a positive review in this yelp is the staff. So if you see a five star here it's probably their own staff!!! read more

Over two hours waiting for a tb test. I was sent here by my employer. I did a tb test at a different location and it was quick.

I had a very disappointing experience at this urgent care during my recent visit. I came in because I has Acid Reflux and my mouth has many ulcers. However, the doctor I saw did not seem knowledgeable at all about my symptoms. When I described what I was feeling, he said he did not know what was causing it and would "look up information." That did not give me much confidence! The doctor was clearly uninformed about my medical issue. After stepping out of the room for 10 minutes, supposedly to research my symptoms, he came back with an incorrect diagnosis he said " I think it normal , and will go a few day .( I has that symptom 3 weeks ago and now it has not gone ). He misidentified what was likely causing my issues. It was evident that he lacked the medical expertise to properly diagnose and treat patients. I would not recommend going to this urgent care facility. The doctors do not seem to have adequate knowledge about medical conditions that should fall well within the range of expertise for an urgent care doctor. You are better off going to a different urgent care clinic or, if the issue is serious, the emergency room at the local hospital. At those facilities, I hope you would find a more competent doctor to correctly diagnose and treat your health conditions during a stressful time of need. I know my experience here did not provide me with competent medical care. read more

One star is too generous! Avoid this place at all costs! I was sent here due to a worker's compensation claim for carpal tunnel syndrome. I was eventually seen by Ashima Gore. She is the most arrogant, condescending health care "professional" I have ever encountered. She ran a few tests which consisted of bending my wrist in a few directions and having me grip her fingers, etc. She then proceeds to tell me I don't have carpal tunnel syndrome and even if I did, worker's compensation doesn't cover it. She proceeds to prescribe physical therapy, gives me a wrist brace and orders an EMG (nerve test). I reluctantly went to PT and what they had me do made my symptoms worse. When I told the physical therapist this, she gave me different exercises. Logic tells you that when you injure something, you rest it and if exercising it makes it worse, you stop! The holidays were approaching and I didn't have any appointments for about a week. During that time, I did no exercises at home. The wrist started improving, but Concentra PT didn't want to hear it. Soon after, I had my EMG nerve test. The diagnosis? Carpal tunnel syndrome! The first week of January 2022, I had a follow up appointment, but they didn't have my test results, so it was a waste of time. I called to make sure they got it before my next appointment and then after I was kept waiting almost 90 minutes (this is with an appointment, which means nothing to these people) Ashima Gore told me what I already knew. She told me she can't treat me because worker's compensation doesn't cover it. She was discharging me to my own doctor. She then ended our interaction by saying "It was nice treating you." Huh? She did nothing for me except waste my time. BTW, I have subsequently spoken with an attorney who specializes in worker's compensation and carpal tunnel syndrome IS covered! This place is just milking the worker's compensation system for whatever money it can get without helping people. read more

Extremely long waiting time. I waited for 2 hours just for a TB test. The staff probably forgot about me. Avoid going there.

Dr. Guillermo Perez should be F I R E D! He is more concerned about if my mothers work related injury was valid rather than helping her wounds and treating her like she was there for drugs. He accused her of being there for Vallum and other drugs and said her PTSD was made up and her nightmares and anxiety should happen every day in order for her to really experience. He is scum and should be revoked of his title. i fyiu need to be seen here save yourself a trip and RUN! THE! OTHER! WAY! read more

I've been waiting in the lobby 2 hours for a TB test. This is complete BS. I walked up to the front desk to ask them why it takes so long, they told me that they take the most urgent patients 1st. I wish they would have told me that when I walked in. Terrible communication, and I was not informed about the text communication until I waited a hour in.Staff is being nice because Corporate is in the building. I'm only here because I need work drug testing, otherwise I'd go somewhere else. *Do NOT go here!!! read more

I was sent to this clinic to do a drug screen for a new employer, a month later and I didn't hear from the employer. I contacted my employer and it turns out they never contacted me because in the system it stated I never took the test. I contacted the clinic and they said it had not been processed by their drug screener. They called me back that same day and said the system had been updated but I find it hard to believe or even trust that they really took care of it, I asked if I could get my results emailed since it had taken so long but said they couldn't disclose this information. Not sure what's going on but they really put me in a bad situation. Update: I was emailed about by OHS which is their third party drug screener and had to go retest due to an unexpected issue. When I went the test was different from the first one. Turns out the nurse I had that day did the wrong test which is why it never processed and got sent to my employer. read more

Just went in for drug screen for pre-employment and was quick n easy process. Everyone that I spoke to were very friendly. Was pretty empty today so I was in n out fast. Results were instant and they were uploaded right away for my employers could see. read more

The worst place to go to. They don't care and the wait is literally an hour to be seen by the doctor. The staff say "it's normal here." If you have work injury just see your own doctor. I understand they have so much going on because of their staff shortage. I understand that they are learning their new system but it's not the patients fault. I can't wait to leave! read more

Went into this clinic this week to get some tests vaccines. This office is amazing and very efficient in paperwork. The place was packed, although i was in out within an hour. The ladies did a great job at the reception desk and the vaccination nurse she was so amazing . read more

Normally I wouldn't mind waiting at the doctor for an hour . But I got here 10min before my appointment which was at 8AM . I didn't get seen until 9:35am I got seen by the doctor for 10min max . Was put into another waiting area for 35min to wait for a brace when the doctor said it would be no longer than 10min . It was ridiculous. Please if yo have a workplace injury just go through another clinic or doctor if you can read more

Brpught mt mom here for a Appointment at 8am, its now 11am and shes still waiting in the lobby to be called, so she gave me a call and told me, Nomas se estan asiendo pendejos, i also seen others go in a hour back and have already came out and seen before my mom. This is the last time we visit this location, what a waste of time. Make sure if they schedule you an appointment that they see you at the Appointment time or you else theyre Vilating Osha Then Jennifer has the Audacity to go up to my mom while im not there and shows frustration to my Mother due to the fact that i called them upset abput the situation. How dare you disrespect my mom at Concentra, id love to talk to your Manager, and get you fired!!!!! read more

This place is the worse. Had to come here for a routine work physical. Got here when they opened the door and waited over 2 hours to be called. The girls up front were very courteous, but the operation of whatever happens in back was terrible and so very slow!! read more

The worst service you can get. The nurse practitioners are crap here they don't care about your well-being they just want to push you out back to work even though you're still in pain. They're not empathetic at all I would advise never to go here unless medically needed. read more

I don't think the physical therapist even knew what he was doing. Came to the wrong patient when bring out a ice pack. Gave me exercises that you won't do with back pain. I must say they are a lot quicker to see there patients. But felt like he just didn't care, unlike the lady physical therapist. read more

They take super long, I've been here for about 3 times (bc of my job) and the service has not changed whatsoever. I tried calling them to check in and ask if the person who does the xrays is there (sometimes they're not there) they didn't answer all the calls I made. SOME of them don't take their jobs seriously and SOME of them work on their feet while others hand each other a box of food and eat cookies behind the counter. read more

Same as every other review here, extremely long wait times, completely apathetic staff, and their diagnoses seem hastily made up on the spot with just a brief description of what you are suffering and possibly a range of motion test before sending you packing with whatever pain killers they can prescribe you. I suffer from a multi-level spinal injury, and was told with no real examination that it was a muscle strain, given a ridiculous amount of pain killers via a prescription, asked if I wanted a cortisone shot to mask the pain, and sent back to work. When I pressed the matter I was informed that I have to see a specialist who only shows up once a week, and was booked out 3 weeks, and that nobody else would see me. It's absolutely ridiculous that this company is allowed to continue on playing doctor. The lack of concern and incompetence is dangerous and disgusting. read more