Met a very friendly young man that helped me with my fingerprints, tb test and livescan. He was…read morevery fast and efficient.

Had my TB test for a work requirement done today. I had an appointment at 1PM, But came early…read morearound 12:40. Told me they would open at 1PM, So if you have 1PM schedules, just make sure to know they have lunch breaks. The office was clean and cool. You have to log in using an iPad, it took about 3 minutes to fill out the check -in process. Everything on their website is really easy to understand. It's a quick and efficient shop. I paid for $47 for my TB test. The TB test itself was good, just a pin-prick and my nurse, Kristy/Christy was really nice and welcoming. I would say this is a good place to go for quick medical tests. They do other things like Xrays and pre employment physicals. It's on a busy road, and I missed a good parking spot. It's really easy to miss, so make sure you know your way. There is a train station across and maybe you could park on that side.

Every staff member I came across was helpful, attentive and supportive. Care was fast and great…read more Clean facilities.

2nd time being sent away without the care I needed. A while back I saw Maria Falcocchia, MD for…read moredizziness, I was already feeling better when I arrived, she took EKG and immediately stopped all care, refer me to ER, who after several hours determined there's nothing wrong, including the normal EKG at ER. Fast forward to today, went in for shortness of breath, already knew what was wrong due to prior labs, was refused care and prednisone and referred to ER. Several hours later I'm home with the prednisone I desperately needed, just going to cost me a high ER copay, thanks for nothing. Urgent care is a waste of time and money. Not going back.

This place is a total scam. I accidentally booked my appointment under the wrong code and they…read morewouldn't recode it for my insurance to fully cover. They charged more than $900, of which my insurance allowed $400. $400 for a 15 min appointment out of pocket - that's more than a CEO makes. That's absolute insanity. Do not recommend! Update: so far One Medical has refused to recode my visit to comply with my insurance coverage. You would think that a subscription service would at least try to minimize your out of pocket by taking a look at your insurance and suggesting which appointment type to book under.

Plenty of parking and nice office. Usually you're greeted by helpful people as you walk in. There's…read morewater in the lobby and comfy chairs. After reading the reviews here, I had a positive experience with nurse practitioner, Judith Alderman. I understood billing could be an issue. I needed a PCP, as we all do, otherwise you can find yourself in heap of a mess, so I called to verify that they accept my insurance. If you have insurance but get a huge bill, call and ask to have it recoded. My first appointment for a heathcare review went well - lots of questions. Judith advised me I no longer needed routine screenings for cervical cancer yet only the week before my DOCTOR, a specialists, wanted to see me every 3 years, so this center should not be your only source for health information particularly if you have other health issues/concerns. The office is comfortable and spacious. The bad fake Fiddle Leaf Fig trees look out of place in the nice office, especially as they sit in front of gorgeous windows with plenty of light. Real Fiddle Leafs are ridiculously easy to care for, and there are places like officeplants.com that will bring and care for live plants. There are health benefits to live plants too, but ok. The lights over the seating area are huge white flowers and are amazing. You do have to download the app but it seems all medical groups either have an app to communicate with patients or will be getting one. UCLA, Sutter Health and Stanford, all share access to your health history and now prescriptions are all electronically sent through a main database, "Prescription Drug Monitoring System". Government agencies, like police departments, have access to PDMS, so let's face it, our healthcare is no longer as private as we'd like. The app is faster when you're expecting lab results or have a question, you'll get responses and results much faster. Overall, a great experience.

After ten years of having a horrible experience with a different primary doctor, I was referred to…read moremy wonderful, kind, patient, Dr. Chen. I can not begin to tell you how fabulous he is. He actually listens. He was the only one who helped me and really cared when I had sepsis. I trust him implicitly. He is a great communicator and I deeply respect him and his knowledge. He is open and willing to try different approaches. I have been his patient for many years and moved three hours away and I still drive to see him when needed. I have switched other doctors to my local area, but once you find someone who is that good, like Dr. Chen, you never switch and drive as many hours as required. Whether you are really sick or just need an annual exam, he is always a great and caring experience.

Dr kevin Chen has been my doctor ever since I was a child and still is at 33 years old and he is…read moreprobably the kindest human I have ever met even though I'm not the best patient I miss appointments don't get test done in a timely manner and forget to tell him I stopped medications and he is always so patient with me he also has the best staff working for him

I am very disappointed with the experience I've had with the PAMF billing office. My husband has…read moredual insurance coverage, and PAMF is covered by his secondary insurance. Despite this, we kept receiving bills and even threats to send our account to collections. I called the billing office repeatedly--almost daily--to understand why the secondary insurance had not paid, only to later discover that PAMF never billed the primary insurance first as required. It took many phone calls with representative from both insurance and the billing stuff and a great deal of stress to resolve something that should have been handled correctly from the start. This has been a very frustrating and time-consuming experience, and I hope PAMF can improve their billing communication and coordination in the future.

The quality of patient care is abysmal. The impression they…read morecreate is of a big corporate bureaucracy that cares more about cutting costs and reducing responsibility than it does about patient care. If you care about your care and your family's care, find a different provider.

I had an early appointment. I spent 45 minutes waiting for…read morethe Dr never showed up and nobody came to inform me of the delay. So I walked out Question. If we are the patient (customer) and our insurance is paying for the service why don't they respect people's time

The staff is so sweet and understanding. This clinic is a necessity for the communityread more

If you have an emergency it is very bad the service is very slow my girlfriend was going with an…read moreunbearable ear pain and she was treated two hours after arrival

SMMC, Rehabilitation. I left a strained voicemail message and attempted online access to no avail…read more I inconveniently attempted to engage with staffers Angie and Heather without any professional insight. Heather incompetently placed me on her speakerphone; a clear violation of my privacy. Heather claimed that her manager is at some event and may/may not be reachable? I will no longer contact this facility. They gravely lack respect, patience, empathy, efficiency and humanity. Please defer this clinic to others. They are useless, unfriendly and unprofessional as in the past. Please kindly redirect me to a more humane, pristine and welcoming Rehabilitation resource promptly. My employer is not understanding of my dire pain and limited functionality. Minus 10.

The experience in the office was stellar. It did seem to me that the admin person didn't get my…read moreregistration info quite right, but she assured me it was fine. My husband's bill came promptly and was perfectly correct. After more than six months and several incorrect bills, they finally billed me, somewhat correctly. At least it was not the extreme overcharge of the first two attempts. Luckily I had my husband's correct bill for reference. Very glad this office is just for after hours care. Would not want to deal with their billing department on a regular basis. The first two times they sent the incorrect billing, I called them and explained their mistake. Each time they waited several months, and instead of sending me a correct bill, they sent a collection agency warning letter. Then I called them again and explained again. Each the very polite offshore customer service representative said all would be well. Finally the third time the billing was close enough to correct that I was willing to pay it.

Was on a recent trip to the Bay Area and got somewhat of a cold out of no where. Given the current…read moreconditions, I knew that going to Urgent Care or ER would have its long wait time. Between signing up on the app and getting in touch with a Dr it was about less than 10 minutes. I did like that the Dr wasn't in a rush as many are in person and in the comfort of my own car nonetheless. One of the biggest benefits is not having to deal with the office administrators of a doctors office. Sometimes as nice as a Dr can be, the front of the house can really turn people off and we all know how hard it is to find a good fit.

I have gone to Carbon Health for myself multiple times and for both my sons multiple times. Every…read moresingle time, I have been impressed with their staff, nurse practitioners, and overall medical care. I have always found them to be prompt, courteous, and thorough. And I can almost always find an appointment same day. Highly recommend.

I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced…read morethe worst service I have ever received. I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave. What was most disappointing was the receptionist's attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern. Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere. Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.

I have been patient of Dr. Amy Brendel for 10+ years. She always took the necessary time with me…read moredespite the fact she had to see so may patients during her day. I am sad you are leaving but am happy that you will be close to family. Minnesota is a great place live, despite the cold. You will be missed, Amy. And I thank you for everything!

She has been my doctor for awhile now. She has always been so honest, caring and compassionate…read moretowards me. I would definitely recommend her to anyone! And her new office is soooo fancy!! Love it!