Met a very friendly young man that helped me with my fingerprints, tb test and livescan. He was…read morevery fast and efficient.

I will rate 000 hundred times for a very disrespectful staff , unfortunately I didn't get her name…read more Actually this is my second time to be disappointed and disrespected by this staff The first I ignored it , the second time I walked out for her being rude. I had appointment August 19,2025 9:00 am . I was there a little bit early. I knocked at the door 6 minutes early. I thought nobody is there yet. Exact 9:00 when I knocked at the door the second time, she opened the door, once I entered the door she scolded me like her daughter that my appointment is 9:00 am , she emphasized with high tone 9:00 am exact , I showed her my phone , I said it's already 9:00 am on my cellphone , and then telling me at the same time "close the door" without even saying " if you close the door " I asked her if she's mad ? She responded "What is your name?" I asked again if she's mad? Same answer " What is your name?" And then I asked again if she's mad? With high tone of voice " WHAT IS YOUR NAME?" After that mean approached I turned my back with my hands up and walked out. Being there 6 minutes early is fair enough. She will not supposed to be mean. She's so disrespectful and mean. My first appointment she was mean but I ignored it . Once you entered she will tell you "close the door " without saying "please" Supposed to be they are the one who will assist you for that because we are a client. I hope the management will do something about this . In the future , it will not happen again. My appointment on that day was August 19,2025 Tuesday 9:00am . Hopefully , the management will figured it out who 's on duty on that day. Unfortunately I didn't get her name. I am not a complainer, but this incident I will not tolerate it. Being there early, a little bit early, 6 minutes she will supposed to be thankful. And be there exact 9:00 am when I knocked second time. Hopefully the management pay attention for this.

Every staff member I came across was helpful, attentive and supportive. Care was fast and great…read more Clean facilities.

I had a horrible experience at urgent care with Dr. David Andreski. I do not advise being seen by…read morethis doctor unless you are looking for a misdiagnosis. The man tried to tell me I have a brain aneurysm, and that I needed a CT scan and spinal tap ON SITE, when I have NONE of the symptoms of a brain aneurysm, just because I said I'm having the worst headache of my life. If he looked at my symptoms, he would've known it was from coughing, blowing my nose too much, and laying down too much. The fact that the headache had resolve with pain reliever medicine such as Tylenol should've been an indication for him it's not a brain aneurysm, but he goes on to talk about worse case scenarios and completely freaked me out. I just wanted antibiotics for a sinus infection. Total waste of time and money. Never again.

This place is a total scam. I accidentally booked my appointment under the wrong code and they…read morewouldn't recode it for my insurance to fully cover. They charged more than $900, of which my insurance allowed $400. $400 for a 15 min appointment out of pocket - that's more than a CEO makes. That's absolute insanity. Do not recommend! Update: so far One Medical has refused to recode my visit to comply with my insurance coverage. You would think that a subscription service would at least try to minimize your out of pocket by taking a look at your insurance and suggesting which appointment type to book under.

Love this location. Love the two Doctors and three NPs that have helped me. Love that they offer…read moreurgent care hours and extended lab hours - so incredibly convenient. I have been here five times and have had a wonderful experience every time - from the check-in desk to the actual Doctor or NP visits. This review is specific to when I sliced my ring finger. I highly recommend Dr. Sach Takhar. He has such a lovely, calm and engaging manner - even in moments of crisis...sliced finger! He was able to see me within 30 minutes of my "accident" and was gentle in his treatment, brilliantly distracting me with conversation. His care enabled me to fly internationally, as planned, within less than 24 hours. He made time to see me the following week to check on the healing and am so grateful to Dr. Takhar - my finger has healed like brand new! Free parking along the entire street also makes things so convenient. Grateful One Medical exists and that they have such amazing teams at both their San Mateo and Burlingame locations.

After ten years of having a horrible experience with a different primary doctor, I was referred to…read moremy wonderful, kind, patient, Dr. Chen. I can not begin to tell you how fabulous he is. He actually listens. He was the only one who helped me and really cared when I had sepsis. I trust him implicitly. He is a great communicator and I deeply respect him and his knowledge. He is open and willing to try different approaches. I have been his patient for many years and moved three hours away and I still drive to see him when needed. I have switched other doctors to my local area, but once you find someone who is that good, like Dr. Chen, you never switch and drive as many hours as required. Whether you are really sick or just need an annual exam, he is always a great and caring experience.

Dr kevin Chen has been my doctor ever since I was a child and still is at 33 years old and he is…read moreprobably the kindest human I have ever met even though I'm not the best patient I miss appointments don't get test done in a timely manner and forget to tell him I stopped medications and he is always so patient with me he also has the best staff working for him

I am very disappointed with the experience I've had with the PAMF billing office. My husband has…read moredual insurance coverage, and PAMF is covered by his secondary insurance. Despite this, we kept receiving bills and even threats to send our account to collections. I called the billing office repeatedly--almost daily--to understand why the secondary insurance had not paid, only to later discover that PAMF never billed the primary insurance first as required. It took many phone calls with representative from both insurance and the billing stuff and a great deal of stress to resolve something that should have been handled correctly from the start. This has been a very frustrating and time-consuming experience, and I hope PAMF can improve their billing communication and coordination in the future.

The quality of patient care is abysmal. The impression they…read morecreate is of a big corporate bureaucracy that cares more about cutting costs and reducing responsibility than it does about patient care. If you care about your care and your family's care, find a different provider.

I had an early appointment. I spent 45 minutes waiting for…read morethe Dr never showed up and nobody came to inform me of the delay. So I walked out Question. If we are the patient (customer) and our insurance is paying for the service why don't they respect people's time

The staff is so sweet and understanding. This clinic is a necessity for the communityread more

I am writing to file a formal complaint about my recent experience in the emergency room at your…read morefacility. I visited while in severe pain and in need of urgent medical attention. Instead of receiving professional care, I witnessed behavior from several employees that I found extremely inappropriate and disturbing. While many patients were waiting in pain, staff members were laughing loudly, talking among themselves, and using unprofessional and offensive language. I clearly heard words such as profanity being used in a public patient area. This created an environment that felt disrespectful and chaotic, especially for people experiencing medical emergencies. When I asked the staff to be quieter because of the situation and my condition, I was told to leave. One employee also spoke to me using inappropriate language. Being treated this way while seeking emergency medical care was humiliating and unacceptable. As a San Mateo County resident and taxpayer, I expect public healthcare facilities to maintain professionalism, compassion, and respect toward patients. What I experienced did not meet those standards. I am requesting that this incident be reviewed and that appropriate action be taken to ensure other patients are treated with dignity in the future. Thank you for your time and attention to this matter. Sincerely

Its sucks. it takes forever before they can assist you specifically theyre ER its takes forever…read more i don't recommend it to anyone specially those whose needs medical attention right away. enter at your own risk. not unless you have a death wish.

The experience in the office was stellar. It did seem to me that the admin person didn't get my…read moreregistration info quite right, but she assured me it was fine. My husband's bill came promptly and was perfectly correct. After more than six months and several incorrect bills, they finally billed me, somewhat correctly. At least it was not the extreme overcharge of the first two attempts. Luckily I had my husband's correct bill for reference. Very glad this office is just for after hours care. Would not want to deal with their billing department on a regular basis. The first two times they sent the incorrect billing, I called them and explained their mistake. Each time they waited several months, and instead of sending me a correct bill, they sent a collection agency warning letter. Then I called them again and explained again. Each the very polite offshore customer service representative said all would be well. Finally the third time the billing was close enough to correct that I was willing to pay it.

Was on a recent trip to the Bay Area and got somewhat of a cold out of no where. Given the current…read moreconditions, I knew that going to Urgent Care or ER would have its long wait time. Between signing up on the app and getting in touch with a Dr it was about less than 10 minutes. I did like that the Dr wasn't in a rush as many are in person and in the comfort of my own car nonetheless. One of the biggest benefits is not having to deal with the office administrators of a doctors office. Sometimes as nice as a Dr can be, the front of the house can really turn people off and we all know how hard it is to find a good fit.

I've been sick for 10+ days, and didn't have a great experience visiting Carbon…read more Most importantly, I had to correct them on what swabs to take to test me for flu. They were going to use a throat swab and flu doesn't often come up in a throat swab as the viral load is too low in the throat. They then did a nose swab, but really they should have done a nasalpharyngeal swab. No apologies and they seemed peeved at me pulling them up on that. They also had me me stand at the front desk for 10 mins answering questions when I was feeling very bad to begin with. Also, some may appreciate knowing they will not meet with an MD during their visit. I met only with a PC. I don't think I'll return - I'll stick to Sutter urgent care in downtown San Mateo.

Absolutely worst, most horrible experience at this clinic. I went in for an annual health check,…read moredecided to get my blood draw done on site since I thought it would be convenient - worst decision ever. Their MA couldn't get my blood draw after poking me twice with a lot of painful probing. For the background I've never had issues with blood draws in my 20 years of adult life. Their manager came in and told me I had to come back for the blood draw the next day and promised a quick and hassle free drop in visit for the next day. Then the next day when I called the office they say the waiting was long and I had to come at a specific time later. Eventually when they were able to admit me for the blood draw, they still didn't have someone experienced enough. I got completely traumatized from not only the pain and failures in blood draw, but also frustration caused by their poor management and process. What is even more ridiculous, is that a few weeks later they send me a bill for my second trip to the office which was to complete my bloodwork, as an "office visit" and already charged my insurance. I had to deal with the hassle of disputing the bill and make them void that fraudulent claim.

I have been patient of Dr. Amy Brendel for 10+ years. She always took the necessary time with me…read moredespite the fact she had to see so may patients during her day. I am sad you are leaving but am happy that you will be close to family. Minnesota is a great place live, despite the cold. You will be missed, Amy. And I thank you for everything!

She has been my doctor for awhile now. She has always been so honest, caring and compassionate…read moretowards me. I would definitely recommend her to anyone! And her new office is soooo fancy!! Love it!