Every staff member I came across was helpful, attentive and supportive. Care was fast and great…read more Clean facilities.

I had a horrible experience at urgent care with Dr. David Andreski. I do not advise being seen by…read morethis doctor unless you are looking for a misdiagnosis. The man tried to tell me I have a brain aneurysm, and that I needed a CT scan and spinal tap ON SITE, when I have NONE of the symptoms of a brain aneurysm, just because I said I'm having the worst headache of my life. If he looked at my symptoms, he would've known it was from coughing, blowing my nose too much, and laying down too much. The fact that the headache had resolve with pain reliever medicine such as Tylenol should've been an indication for him it's not a brain aneurysm, but he goes on to talk about worse case scenarios and completely freaked me out. I just wanted antibiotics for a sinus infection. Total waste of time and money. Never again.

This place is a total scam. I accidentally booked my appointment under the wrong code and they…read morewouldn't recode it for my insurance to fully cover. They charged more than $900, of which my insurance allowed $400. $400 for a 15 min appointment out of pocket - that's more than a CEO makes. That's absolute insanity. Do not recommend! Update: so far One Medical has refused to recode my visit to comply with my insurance coverage. You would think that a subscription service would at least try to minimize your out of pocket by taking a look at your insurance and suggesting which appointment type to book under.

Love this location. Love the two Doctors and three NPs that have helped me. Love that they offer…read moreurgent care hours and extended lab hours - so incredibly convenient. I have been here five times and have had a wonderful experience every time - from the check-in desk to the actual Doctor or NP visits. This review is specific to when I sliced my ring finger. I highly recommend Dr. Sach Takhar. He has such a lovely, calm and engaging manner - even in moments of crisis...sliced finger! He was able to see me within 30 minutes of my "accident" and was gentle in his treatment, brilliantly distracting me with conversation. His care enabled me to fly internationally, as planned, within less than 24 hours. He made time to see me the following week to check on the healing and am so grateful to Dr. Takhar - my finger has healed like brand new! Free parking along the entire street also makes things so convenient. Grateful One Medical exists and that they have such amazing teams at both their San Mateo and Burlingame locations.

After ten years of having a horrible experience with a different primary doctor, I was referred to…read moremy wonderful, kind, patient, Dr. Chen. I can not begin to tell you how fabulous he is. He actually listens. He was the only one who helped me and really cared when I had sepsis. I trust him implicitly. He is a great communicator and I deeply respect him and his knowledge. He is open and willing to try different approaches. I have been his patient for many years and moved three hours away and I still drive to see him when needed. I have switched other doctors to my local area, but once you find someone who is that good, like Dr. Chen, you never switch and drive as many hours as required. Whether you are really sick or just need an annual exam, he is always a great and caring experience.

Dr kevin Chen has been my doctor ever since I was a child and still is at 33 years old and he is…read moreprobably the kindest human I have ever met even though I'm not the best patient I miss appointments don't get test done in a timely manner and forget to tell him I stopped medications and he is always so patient with me he also has the best staff working for him

I am very disappointed with the experience I've had with the PAMF billing office. My husband has…read moredual insurance coverage, and PAMF is covered by his secondary insurance. Despite this, we kept receiving bills and even threats to send our account to collections. I called the billing office repeatedly--almost daily--to understand why the secondary insurance had not paid, only to later discover that PAMF never billed the primary insurance first as required. It took many phone calls with representative from both insurance and the billing stuff and a great deal of stress to resolve something that should have been handled correctly from the start. This has been a very frustrating and time-consuming experience, and I hope PAMF can improve their billing communication and coordination in the future.

The quality of patient care is abysmal. The impression they…read morecreate is of a big corporate bureaucracy that cares more about cutting costs and reducing responsibility than it does about patient care. If you care about your care and your family's care, find a different provider.

I had an early appointment. I spent 45 minutes waiting for…read morethe Dr never showed up and nobody came to inform me of the delay. So I walked out Question. If we are the patient (customer) and our insurance is paying for the service why don't they respect people's time

The staff is so sweet and understanding. This clinic is a necessity for the communityread more

I received excellent care today at the San Mateo Medical Center. The staff is polite, kind,…read moreexperienced and knowledable. I arrived in severe pain and they quickly diagnosed an impacted colon. It is a humble, small community hospital. Nothing fancy. But my care was speedy and excellent. I live in the Seattle area and my local hospital has art work, a meditation garden, a Starbucks, upholtered furniture in the lobby, a lobby fire place and even a grand piano with a variety of pianists playing calming selections. It is very nice but none of that mattered when I was in so much pain. The staff at San Mateo are equal in quality to my fancy Seattle area hospital. From check in to diagnosis to treatment to discharge was six hours. They took great care of me and I am glad I gave them a try. Lots of spanish speaking patients and staff also as a plus.

If you have an emergency it is very bad the service is very slow my girlfriend was going with an…read moreunbearable ear pain and she was treated two hours after arrival

The experience in the office was stellar. It did seem to me that the admin person didn't get my…read moreregistration info quite right, but she assured me it was fine. My husband's bill came promptly and was perfectly correct. After more than six months and several incorrect bills, they finally billed me, somewhat correctly. At least it was not the extreme overcharge of the first two attempts. Luckily I had my husband's correct bill for reference. Very glad this office is just for after hours care. Would not want to deal with their billing department on a regular basis. The first two times they sent the incorrect billing, I called them and explained their mistake. Each time they waited several months, and instead of sending me a correct bill, they sent a collection agency warning letter. Then I called them again and explained again. Each the very polite offshore customer service representative said all would be well. Finally the third time the billing was close enough to correct that I was willing to pay it.

Was on a recent trip to the Bay Area and got somewhat of a cold out of no where. Given the current…read moreconditions, I knew that going to Urgent Care or ER would have its long wait time. Between signing up on the app and getting in touch with a Dr it was about less than 10 minutes. I did like that the Dr wasn't in a rush as many are in person and in the comfort of my own car nonetheless. One of the biggest benefits is not having to deal with the office administrators of a doctors office. Sometimes as nice as a Dr can be, the front of the house can really turn people off and we all know how hard it is to find a good fit.

I have gone to Carbon Health for myself multiple times and for both my sons multiple times. Every…read moresingle time, I have been impressed with their staff, nurse practitioners, and overall medical care. I have always found them to be prompt, courteous, and thorough. And I can almost always find an appointment same day. Highly recommend.

I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced…read morethe worst service I have ever received. I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave. What was most disappointing was the receptionist's attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern. Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere. Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.