Dropped in for a pre-employment physical today. Everyone was welcoming, helpful, friendly and very…read morecompetent. The MAs are amazing and the PA who I saw was also awesome. I was expecting it to be a long wait but I was in and out in 90 minutes with all my pre-employment labs and exams completed! I am very impressed with this clinic. I know how hard it is to work in urgent care and occupational health (because I used to!)so I appreciate the warmth and efficiency of the staff.

This is a ghetto, loud, rude type of place. If you don't mind then nothing to be concerned with…read more However, I recommend you try another location. The positive - Plenty of parking.

I was initially annoyed that this urgent care was a bit of a drive for me, but I ended up liking it…read moremuch more than the one I usually go to. It's a larger center, with a lot of covered parking. The staff was great...friendly, professional, and helpful.

Just an update. I'm pleased to say on every phone call, if a doctor suggested you should go to…read moreurgent care to check this out, I tell them that's not an option, they are terrible, and do nothing. They couldn't even test me for the flu, which now I know is an over the counter test you can buy yourself. Doctor was too busy to see me, but they sure accepted the insurance payment for the visit. Now, I will ask my medical team to get me in as soon as possible to see a doctor in the office, or just go straight to ER. It's not "urgent care". They do nothing to help you. They just tell you to go to ER. Why not bypass them and save your copay and time. I ensure all of my doctors are also aware of my bad experiences with urgent care. I really don't see why they take up a desk at Sutter?

My last issue was never handled and I had to pay the full amount…read more But guess what, I went back for another appointment and they didn't bill my insurance correctly and asked me again to pay the full amount. It took an insurance advocate 6 months to get them to re bill correctly and change the mistake. The incompetence is amazing. Suffice to say I am no longer a member and wish unemployment on their entire operation.

Plenty of parking and nice office. Usually you're greeted by helpful people as you walk in. There's…read morewater in the lobby and comfy chairs. After reading the reviews here, I had a positive experience with nurse practitioner, Judith Alderman. I understood billing could be an issue. I needed a PCP, as we all do, otherwise you can find yourself in heap of a mess, so I called to verify that they accept my insurance. If you have insurance but get a huge bill, call and ask to have it recoded. My first appointment for a heathcare review went well - lots of questions. Judith advised me I no longer needed routine screenings for cervical cancer yet only the week before my DOCTOR, a specialists, wanted to see me every 3 years, so this center should not be your only source for health information particularly if you have other health issues/concerns. The office is comfortable and spacious. The bad fake Fiddle Leaf Fig trees look out of place in the nice office, especially as they sit in front of gorgeous windows with plenty of light. Real Fiddle Leafs are ridiculously easy to care for, and there are places like officeplants.com that will bring and care for live plants. There are health benefits to live plants too, but ok. The lights over the seating area are huge white flowers and are amazing. You do have to download the app but it seems all medical groups either have an app to communicate with patients or will be getting one. UCLA, Sutter Health and Stanford, all share access to your health history and now prescriptions are all electronically sent through a main database, "Prescription Drug Monitoring System". Government agencies, like police departments, have access to PDMS, so let's face it, our healthcare is no longer as private as we'd like. The app is faster when you're expecting lab results or have a question, you'll get responses and results much faster. Overall, a great experience.

After ten years of having a horrible experience with a different primary doctor, I was referred to…read moremy wonderful, kind, patient, Dr. Chen. I can not begin to tell you how fabulous he is. He actually listens. He was the only one who helped me and really cared when I had sepsis. I trust him implicitly. He is a great communicator and I deeply respect him and his knowledge. He is open and willing to try different approaches. I have been his patient for many years and moved three hours away and I still drive to see him when needed. I have switched other doctors to my local area, but once you find someone who is that good, like Dr. Chen, you never switch and drive as many hours as required. Whether you are really sick or just need an annual exam, he is always a great and caring experience.

Dr kevin Chen has been my doctor ever since I was a child and still is at 33 years old and he is…read moreprobably the kindest human I have ever met even though I'm not the best patient I miss appointments don't get test done in a timely manner and forget to tell him I stopped medications and he is always so patient with me he also has the best staff working for him

I am very disappointed with the experience I've had with the PAMF billing office. My husband has…read moredual insurance coverage, and PAMF is covered by his secondary insurance. Despite this, we kept receiving bills and even threats to send our account to collections. I called the billing office repeatedly--almost daily--to understand why the secondary insurance had not paid, only to later discover that PAMF never billed the primary insurance first as required. It took many phone calls with representative from both insurance and the billing stuff and a great deal of stress to resolve something that should have been handled correctly from the start. This has been a very frustrating and time-consuming experience, and I hope PAMF can improve their billing communication and coordination in the future.

The quality of patient care is abysmal. The impression they…read morecreate is of a big corporate bureaucracy that cares more about cutting costs and reducing responsibility than it does about patient care. If you care about your care and your family's care, find a different provider.

I had an early appointment. I spent 45 minutes waiting for…read morethe Dr never showed up and nobody came to inform me of the delay. So I walked out Question. If we are the patient (customer) and our insurance is paying for the service why don't they respect people's time

The staff is so sweet and understanding. This clinic is a necessity for the communityread more

Excellent Service and Staff Specially the one who assigned in Skilled Nursing 1A all the nurses…read morethere are very accommodating and gentle to there patients Filipino and Chinese nurses Mimy, Mylien, Marianne, Emmylou, Rochelle and Dorina and also to the CNA folks Judith, Celerina, Doris, Melmer and Ms. Rachel who also accompany me at my car. Thank you so much everyone 5 star is not enough if i can give more like 101% quality. Thanks. Ill visit you guys soon

Mostly okay. Hardly ever outstanding. Most ever service you…read moremight need. But be prepared to wait multiple months to schedule an appointment. And scheduling will never follow up with you to let you know a new person of schedules or open for you provider to make a new appointment.

The experience in the office was stellar. It did seem to me that the admin person didn't get my…read moreregistration info quite right, but she assured me it was fine. My husband's bill came promptly and was perfectly correct. After more than six months and several incorrect bills, they finally billed me, somewhat correctly. At least it was not the extreme overcharge of the first two attempts. Luckily I had my husband's correct bill for reference. Very glad this office is just for after hours care. Would not want to deal with their billing department on a regular basis. The first two times they sent the incorrect billing, I called them and explained their mistake. Each time they waited several months, and instead of sending me a correct bill, they sent a collection agency warning letter. Then I called them again and explained again. Each the very polite offshore customer service representative said all would be well. Finally the third time the billing was close enough to correct that I was willing to pay it.

Was on a recent trip to the Bay Area and got somewhat of a cold out of no where. Given the current…read moreconditions, I knew that going to Urgent Care or ER would have its long wait time. Between signing up on the app and getting in touch with a Dr it was about less than 10 minutes. I did like that the Dr wasn't in a rush as many are in person and in the comfort of my own car nonetheless. One of the biggest benefits is not having to deal with the office administrators of a doctors office. Sometimes as nice as a Dr can be, the front of the house can really turn people off and we all know how hard it is to find a good fit.

I have visited Carbon Health at Hillsdale Mall several times in the past, but today I experienced…read morethe worst service I have ever received. I went to the clinic twice in the same day, first as a walk-in and later with a scheduled appointment. On my second visit, I waited for over 70 minutes and received no meaningful update about when I would be seen. Eventually, I had no choice but to leave. What was most disappointing was the receptionist's attitude. She appeared friendly and attentive to some patients, while being noticeably dismissive and rude toward others. As a patient, it is frustrating to feel ignored and treated differently, especially when already dealing with a health concern. Waiting can happen in healthcare settings, and most patients understand that. However, there is a big difference between unavoidable delays and poor communication combined with a lack of respect. After 70 minutes, I could have gone to another urgent care clinic and received treatment elsewhere. Patients deserve to be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience today. I hope management takes this feedback seriously and works to improve both customer service and communication with patients.

I've been sick for 10+ days, and didn't have a great experience visiting Carbon…read more Most importantly, I had to correct them on what swabs to take to test me for flu. They were going to use a throat swab and flu doesn't often come up in a throat swab as the viral load is too low in the throat. They then did a nose swab, but really they should have done a nasalpharyngeal swab. No apologies and they seemed peeved at me pulling them up on that. They also had me me stand at the front desk for 10 mins answering questions when I was feeling very bad to begin with. Also, some may appreciate knowing they will not meet with an MD during their visit. I met only with a PC. I don't think I'll return - I'll stick to Sutter urgent care in downtown San Mateo.

She has been my doctor for awhile now. She has always been so honest, caring and compassionate…read moretowards me. I would definitely recommend her to anyone! And her new office is soooo fancy!! Love it!

I have been patient of Dr. Amy Brendel for 10+ years. She always took the necessary time with me…read moredespite the fact she had to see so may patients during her day. I am sad you are leaving but am happy that you will be close to family. Minnesota is a great place live, despite the cold. You will be missed, Amy. And I thank you for everything!