I called to ask if I needed to make an appt or if I could walk in. Receptionist asked for my…read moresymptoms I told them I have a history of a cute bronchitis but have tested negative for COVID 3 times and was needing an antibiotic for what I believed to be bronchitis. They said they couldn't help me and told me to go to the emergency room. This is literally the purpose of a clinic like this. Don't waste your time, schedule a teledoc appt.

Horrible service! Unprofessional The front desk should work…read moreat a morgue they don't know how to SPEAK to the living!!;

Fantastic start to finish. Easy online scheduling, helpful front desk. The doctor took my concerns…read moreseriously (I almost didn't come in, because I had been sick for days but not dying, so I thought they'd blow me off), ordered antibiotics and prescription cough medicine that had me feeling better within a day. I would definitely go back anytime I need urgent care.

Great urgent Care center. Front desk is very organized and the process was easy. Was in and out in…read morean hour.

Excellent Urgent Care Center! When my primary care physician was unable to see me, I was able to…read morevisit PromptMD without waiting. I called them up and was at the First Street location within 15 minutes. Dr. Metry was very kind and knowledgeable and prescribed me the appropriate medications to get rid of a chest infection. I did not feel rushed and she took her time to understand my issue. If you have an urgent care matter, definitely consider PromptMD! For the people who gave negative reviews, always check with your own insurance before visiting any doctor to make sure they are in-network. PromptMD was in network for me and I will go back if I have any other urgent care matter.

TURNED AWAY -- No equipment for basic care…read more On April 26th I called ahead to confirm PromptMD Hoboken was open and accepting patients. I arrived with my daughter who had glass embedded in her finger from a broken screen protector. She was in pain and upset. We were told the facility did not have the equipment necessary to remove glass from a wound. We were turned away without any treatment. I was shocked. Removing a small foreign object from a finger is about as basic as urgent care gets. Their own website says they are "dedicated to providing swift and effective treatment for a wide range of urgent medical needs for patients of all ages." I had to take my distressed child to another facility and pay $250 out of pocket. I sent a formal letter requesting reimbursement, followed up directly with the CEO by email, and received no response to either communication in 14 days. I am sharing this so other families in Hoboken know to confirm not just that a facility is open -- but that they actually have the basic equipment to treat you when you get there.

Excellent Care Giver. Staff was friendly and efficient. Was seen in less than 15 minutes. after a…read morethorough examination i was correctly diagnosed and prescribed medication which cleared up my symptom's. Would Highly recommend!

Waited over 2 hours in a mostly empty waiting room. Had an appt, it was not acknowledged and I was…read moretold there's no reason to make an appt its first come first serve. After an hour, when I was the last one in the waiting room still left, I asked every 30 mins what the ETA was and was told "20 more minutes" for another hour.

Very sweet ladies and I believe they actually care about the patients. The only issue I had was…read moreparking, but that's all of New Jersey. The kindness I experienced from the staff made up for the parking frustration. An extra thanks to the Egyptian Beauty at the front desk!

I don't recommend this place, bunch of classless people work here at reception with no Manner…read more When I booked online I filled up all insurance informations but when I got there I was told, they don't accept insurance. This place makes you to do all the stupid paper work as if You are seeing a physician. They don't email you the result, you need to send them an email and request for your results. They don't give you receipt, you need to send an email to their accounting department to get one. So basically these MFs charge you $200 for next day result and $300 for same day for just picking your nose and you have to do the chasing for getting the results and receipts emailed to you. This place is located in the most awful place of Jersey city. Save yourself time and don't come here.

This was my go-to spot for medical care for several years. They were always quick, efficient, and…read moreeffective. Dr. Pollack was excellent. Sadly, he is no longer there. The place has obviously gone downhill since his departure. Recently, I went in with a particular set of symptoms and had made an appointment. I waited for an eternity, and they were significantly late for my designated appointment time. When I finally got to see the doctor, she appeared to be in a rush (closing time was nearing). Her intern, who was not properly introduced, viewed me as if I were a med-school exercise rather than a person. The doctor asked me about my symptoms, did some very rudimentary checks, and opted to put me on a "cocktail" of over-the-counter meds. I explained that I really wasn't feeling well, and she assured me that these meds would be just fine. She then stated I might also have the flu, so she would test me. Needless to say, those results never came back. In my online chart, it stated from the lab that the test was collected "Insufficiently." No call from the office, so I had to chase them for information and never got it. No offer to re-test to see if I truly had the flu or anything of the sort. This was unacceptable. Paid a co-pay for nothing and kept feeling terrible. Obviously, given all of the above, did not go back for another visit. A friend of mine, who is a seasoned, veteran, nurse was aghast at the doctor's diagnosis and recommendation. Went to get another opinion upon her recommendation and was diagnosed completely differently, was prescribed the right meds, and got better. The location itself is also pretty unsightly. It is not particularly clean and looks shabby, overall. Gaps in the floorboards don't inspire confidence. One positive: the nurse/tech who has been there for years is absolutely wonderful.

Just because of my insurance using deductible ,over charged for my 5-min doctor visit, and most…read morepeople are with unprofessionally bad attitude, I never want to use their service again. The office nurse keep asking me to have pee tested even if I just need check my blood pressure.

Review - Check in Experience and some updates on the Yelp location - Read as this is now RWJ…read moreBarnabas Health owned. Context: - I had just moved here approximately a week ago from Northern California to West New York, which is right across the river to Manhattan. - for those who are having trouble identifying Primary Cares, I would highly recommend just walking in. - For either yelp or for whoever owns the naming convention, please kindly change this as this is now RWJBarnabas Check in Experience - huge shout out to Praxedis. She was super polite and what was funny to me was compliancy questions she kept on apologizing for. That to me truly made me feel comfortable during a time where I feel like many people are.. anxious. I'll leave it at that. - brought my insurance card and my ID and everything was super smooth, including your post visitation records, which many are familiar with - myHealth Inside & Staff - in addition to the amazing Praxedis, I noticed pamphlets for various MD's, NP's : during an age of misinformation or lack of information I thought this transparency was super helpful, and very much so increase reputation Please note - I have not actually did my visit yet. Will update this review after my visit. To those thinking of coming here - please please remember this is not so much an urgent care anymore as an official regional practice.

I used to like this practice and the doctors and staff. I have no clue how it is now because I…read morecan't get through their awful phone system. I have tried 3 times just now to call the office to make an appointment. The first time their phone system immediately hung up on me. The second time, the connection was so bad, the young woman couldn't hear me and I couldn't understand her for the static and noise of others in the background. The third time there was the same issue--static, noise of others talking, speakerphone echo and delay at their site. The gentleman asked me just now to call back in an hour! Sanitas needs to get their phones fixed!

I am a Geriatric Care Manager and I am transitioning one of my clients to an assisted living…read morefacility out of the area. The professional team in the Nutley office including Carla, Jackie and a few others I had the pleasure of speaking with were ALL patient, helpful, efficient and did what they say they were going to do. I've been in this business for years and I've not had a medical practice run so well. I hope to have more clients in this office. Thank you.

For a doctor's office, I don't think it is acceptable that they hardly have any doctors or nurse…read morepractitioners available until the evening. Made an appointment for Monday and there is no doctor availability until the evening which is absurd to me considering it is in fact a doctor's office. This location needs to be better at providing patient centered care when it comes to having doctors available during NORMAL business hours.

Came here at 10:30 pm on a Sunday night without an appointment to do a Covid test for travel. The…read morecheck in was extremely easy. You just put your information into their tablet. They will then send you an immediate text where you fill out the paperwork. The entire process took less than 5 minutes to complete. You can then monitor your place in line via there website, which was quite convenient because you don't have to wait inside their office. There were about 10 patients ahead of us, but they move quite quickly. We checked in at 10:26 and were out by 10:52. Christine performed our tests. She was friendly and very professional. All you need is your drivers license. They accept insurance, but also take patients with no insurance. The test was free of charge. The results were ready less than 48 hours later. You have to create an account with Quest Diagnostics to access results.

Love them. The location is very convenient; accessible by 4 main bus lines, on a major artery of…read moreNorth Bergen. There are plenty of food options around the clinic. The clinic is pristine, and so is the area it is located in. Sidewalks completely swept. Even late at night, I didn't feel unsafe. Went in for excrutiating ear pain. They have you check in through their iPad and then fill out a paper form. They collect payment prior to the visit, and without insurance, the cost is $120. English and Spanish are spoken at the office. When I walked in, it was pretty late at night, so it was not crowded. I was visited by the doctor quickly, and the operation began. They send the prescriptions right there, so make sure you have the address and name of your favorite pharmacy at hand. Will definitely return for any messes I find myself in. They are open until midnight.

I travel out to go to the urgent care because the quality of care is spectacular…read more Every doctor, nurse, office staff I've been treated by have been so thorough and well informed. My CityMD doctor identified I had symptoms of something that would have to be diagnosed at the ER and she was right- that's what I had. The doctor and nurse had the best bedside manner and made sure I felt stable before heading out. They wrote up a symptoms sheet and that was very helpful to pass off to the ER doctor at the start of the intake.

I'm thrilled with how quickly I was in and out, all 3 staff members who I met today were kind and…read morehelpful, and my prescription was sent over to Walgreens right away. It was an efficient experience and I appreciate that.