1. Concentra

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    Lexington, KY

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    Concentra

    1.0 (4 reviews)

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    Concentra

    Concentra

    2.8(9 reviews)
    4.5 mi

    I recently went in to see a provider on a Thursday end of day and was prescribed a medicine that…read moreafter some research, I was not comfortable taking. When I called the office first thing the next morning (August 14th, 2026) as well as two other times that day trying to talk to a provider to get a different medication, no one ever called me back. At the end of the day, it turned out the provider called my pharmacy prescribing the same medicine that I had been prescribed the day before!! It was as if no one had paid attention to what I had described to the woman answering the phones that Friday. From the beginning it was obvious in how she spoke to me that this woman wasn't very interested in providing detailed messages to the provider. Instead, she was more concerned about getting off the phone, while in the background I heard several women talking and laughing and being very loud. It is very possible that the ball was dropped when providing communication to the provider. But the provider should have at the very least checked the file before prescribing the very same medication. In addition, I should have been given a phone call to verify what I needed. Usually when I have gone in to Concentra in the past, I have seen Dr. Sheela and she has always been great. However this recent experience with staff, and the other provider working that day, has made me never want to go back there. Their lack of detail, lack of professionalism, and leaving me without the care I needed was a detriment to my health. I went elsewhere that weekend to get the correct medication I needed. I will never go back to Concentra.

    Finally called on back after 2 hours of waiting. And everyone that came after me were attended…read morefirst and I than proceeded to ask when I would be attended a few times during the 2 hours and they said the rooms were full then while no one came out of the so called full rooms we were called in and to my suprise the urine drug test was less than 4 minutes and the physical one had us waiting some more! This was my first time here and was not a great experience . The doctor was nice but couldn't say the same for the woman at the front

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    Concentra - Nice clean facility.

    Nice clean facility.

    Concentra
    Concentra - Lobby of Concentra

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    The Little Clinic

    The Little Clinic

    3.5(4 reviews)
    2.4 mi

    RN Jennifer is AMAZING!! After my walk-in, she went above and beyond to reach my DVT diagnosis,…read morewhich could have been life threatening if it wasn't caught in time. She really worked to help find specialists, order labs, and set me up with a primary care doctor that could help me in the future. I'm honestly blown away by the level of service provided at this clinic. I had been before and appreciated my experience, but this is sincerely some next level action. Thank you Jennifer! And thanks to the kind girl at reception with the Slythetin lanyard. You always have a great demeanor and take care of business. Now my only regret is that due to the doctor they helped me find, I won't likely soon return.

    I called this clinic on Sept 21 and asked if they took my insurance, they confirmed, yes they did…read more I made an appointment and when I arrived, I verbally confirmed at check in again when they took my insurance card to make a copy, I got a surprise today when I received a notice from my insurance stating the clinic was out of network and I now owe 119.00. I have tried calling the clinic to speak to someone, no one answers and voicemail isn't set up. I had to call the pharmacy to be told they are on lunch. I am very disappointed in this business. Update, I received a call from Little Clinic customer service and we worked out a fair and agreeable payment for services. If you have insurance that covers the Little Clinic, they are very nice, service was quick and same day, also I was correctly diagnosed. My issue was handled by clear English speaking staff that were also extremely nice. If my insurance covered them, I would go back.

    Concentra - urgent_care - Updated October 2026

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