everyone was so great here!!! and they really seemed to care about me and my health. being a woman…read moreis hard but it can be even harder when no one listens to you. I felt very comfortable and heard here :)

Why people go to the emergency room for minor things that can be handled at UTC, is beyond me. The…read moreinsurance co payment is usually cheaper and the wait is always shorter than the ones at the ER. After a long day of work, I was ready to blow off some steam, so I headed to the gun range. Long story short, I ended up here that evening. After about a 15 minute wait, a few shots (not the good kind either) and 9 stitches, I went about my merry way. I will admit, it wasn't all that minor. But just as an example, the doctors there can handle basically anything that the ER doctors can. I've also taken my daughter here for sports physicals. They usually run a special on them in the late summer/early fall. The outside doesn't look like much, and you usually see a panhandler at the corner of Boardwalk and New Circle... neither beats the things that you usually see in the waiting room at the ER.

Hours posted are incorrect drove 25 minutes because I felt terrible, and the hours said 9pm, but…read morewhen you look at google it says 8:30 so I showed up at 8 because again I felt terrible and wanted to know what was going on and they closed early shut all lights off, if that's the case fix your hours, so people don't waste there time driving out of there way to seek medical attention.

This is a horrible excuse for an urgent care and don't recommend coming here. I'll explain my story…read morebelow. I received stitches from their Nicholasville road location back in mid July. I later received a bill from them for $275 for said stitches. I thought I needed to pay it, assuming they were out of network for my insurance. I wrote a check and didn't think twice about it. Until a week later when I received my explanation of benefits from my insurance stating they paid the full amount and I owed the urgent care nothing. I didn't think much of it - just thought the insurance paid for it after the urgent care sent me the bill and they wouldn't cash the check. BUT, they did cash the check. I then called them to rectify this and get my refund. They use a third party answering service so I couldn't speak with anyone directly about this issue - all they could do is take my information for a call back. I didn't receive a call back for a month so I called again, same story. I called back after a week, and still haven't received a call back. I don't recommend anyone coming here. You may pay for something your insurance covered and not only not get a refund, but not even the decency of a return phone call to explain what's going on. I get we're in weird times now and they're probably overwhelmed. But this happened in mid July and it is currently mid November. This is inexcusable behavior so get treated here at your own risk. There are other urgent cares in the area that will treat you with respect and honesty, but this establishment is not one of them.

So called Practice Manager caught attitude power tripping. Some powder all over bathrooom floor…read more Need help- try anywhere else.

I came in today because I wasnt feeling good and hadn't been for awhile. Katelyn was my nurse and…read morewas so sweet and actually cared about my complaint and was very personable. I saw DR. howard, i thinks that who it was he was very throughou with the exam and ended up doing an X-RAY, Gloria came and got me for my xray, she was very sweet. Overall an amzaing experience and I will be back.

Finally called on back after 2 hours of waiting. And everyone that came after me were attended…read morefirst and I than proceeded to ask when I would be attended a few times during the 2 hours and they said the rooms were full then while no one came out of the so called full rooms we were called in and to my suprise the urine drug test was less than 4 minutes and the physical one had us waiting some more! This was my first time here and was not a great experience . The doctor was nice but couldn't say the same for the woman at the front

Had an urgent drug screening test for the last minute project…read more The staff was very accommodating to me and other patients. The wait was not long. Everyone is very professional and friendly. The clinic is clean and newly renovated. It wasn't as busy as the one that I usually go. Close to the highway and easy to locate for a person out of town!

Went there for a drug screening. Waited about 45 minutes for a 3 minute test. I've been here before…read morefor an illness and it's always a last resort when my doctors office isn't open. Do yourself a favor, don't go here unless it is dire and there are no other options.

Very poor customer service. I visited around 6pm to get a drug test for a job opportunity. When I…read morewalked in no one was at the front desk. I stood around for about 7-8 minutes and could here the girls laughing and talking in the back. Finally, one approached the counter and handed me a form. She promptly disappeared and I stood for 20 minutes waiting to give my paperwork. Once I eventually gave my paperwork it took another 20 minutes to go back. The whole time I could hear the two workers just laughing and talking. Highly unprofessional crew and poor service. I do not recommend this company for any serious medical treatment because their unprofessional attitude leads me to question there abilities as healthcare providers.

NP didn't really know what was wrong... kept giving me "possibilities" of what was wrong but…read morewouldn't give a definite answer. WENT TWICE..: upon sending visit said to call back of not resolved... called back and they said they couldn't help me anymore.... Second NP was kinda a rude and judgmental HORRIBLE SERVICE WILL NEVER GO BACK!!!

I was told that I needed to pay $200 more than my deductible. This was because I was there the…read moreprevious week and the insurance company had not paid them. The provider told that is what I needed to do. I am sad that money is more important than being seen when you are sick.

RN Jennifer is AMAZING!! After my walk-in, she went above and beyond to reach my DVT diagnosis,…read morewhich could have been life threatening if it wasn't caught in time. She really worked to help find specialists, order labs, and set me up with a primary care doctor that could help me in the future. I'm honestly blown away by the level of service provided at this clinic. I had been before and appreciated my experience, but this is sincerely some next level action. Thank you Jennifer! And thanks to the kind girl at reception with the Slythetin lanyard. You always have a great demeanor and take care of business. Now my only regret is that due to the doctor they helped me find, I won't likely soon return.

I called this clinic on Sept 21 and asked if they took my insurance, they confirmed, yes they did…read more I made an appointment and when I arrived, I verbally confirmed at check in again when they took my insurance card to make a copy, I got a surprise today when I received a notice from my insurance stating the clinic was out of network and I now owe 119.00. I have tried calling the clinic to speak to someone, no one answers and voicemail isn't set up. I had to call the pharmacy to be told they are on lunch. I am very disappointed in this business. Update, I received a call from Little Clinic customer service and we worked out a fair and agreeable payment for services. If you have insurance that covers the Little Clinic, they are very nice, service was quick and same day, also I was correctly diagnosed. My issue was handled by clear English speaking staff that were also extremely nice. If my insurance covered them, I would go back.

I visited for an X-Ray due to a foot injury and had a great experience. The quality of care was…read moreexcellent -- the medical assistant was so kind and made the whole process quick and easy. The office staff were also a pleasure to work with, and the facility was very clean and well-maintained. I was in and out in no time, which I really appreciated. Type of care (5/5) Care Quality (5/5) Office Experience (5/5) Overall 5 Stars!

The center opened at nine. I arrived at 8:45. I was the second person there,. The doors opened…read morepromptly at 9. I was called back in three min. After preliminary test, blood pressure, etc., Dr Enaker came in. She was courteous,friendly and professional. I was treated a prescription called in and pulled out at 9:30. So much better than waiting for three hours in an emergency room.