I write so few bad reviews, but unfortunately my most recent experience with this Concentra was less than desirable.
My impression is that Concentra markets itself to provide mainly workers comp and drug testing services. My employer apparently has an agreement with them to provide my yearly testing and immunizations (I work in healthcare).
Every time I've been to this location it's busy with multiple people waiting. If you have a walk-in test you are better served arriving at the beginning of the day to avoid a wait. It seems that drug testing is prioritized, and I agree that it should be. However, this day I had an AM work appt and couldn't get there until 11:45am. I checked in, and waited...no big deal usually, I'm prepared for that here. So, an hour and a half goes by and everyone that was in the waiting room prior to my arrival has come and gone. I finally went back to the check-in desk and asked, I was told there might be extra prep needed for my one blood test (it doesn't normally, I know this). About 15 minutes later I am called back to the room by a very nice woman who apologized for my wait. I sit down and in our conversation I mention that I work in healthcare, that was probably my first mistake. The woman then became somewhat nervous and told me she did not like drawing blood with straight needles. I sympathized with her, and asked her why they did not have the butterfly (smaller) needles that most labs offer. She told me "I don't know, they told me they ran out." Ok, I have had very few issues in the past with blood draws and techs tell me I have great veins so no problem. So she proceeded to check both of my arms and starts with one which she wasn't able to access. She then tried to draw from my other arm and had the same problem. I then asked if there was someone else that might be able to help, as I have been there at this point for over two hours. She told me no, there's no one else available here who can draw blood (despite the fact I had seen at least five employees during my wait), and that I could come back the next day.
Now, I don't blame this woman...she was very kind and tried her best. I will say I put the onus on the clinical management here for not evaluating and/or improving her clinical skills. I know healthcare is struggling right now, but if you bill yourself as an "urgent care" and have the ability to perform lab testing, you should have at least one competent staff member available to perform said services.
My company arranged for my blood testing at another specific lab draw site, which got me in and out in 15 mins. read more