They had me waiting there for an hour before telling me someone should've told me they don't accept my insurance, then gave me two options to go instead. One also didn't accept my insurance, the other was closed despite them telling me it was open. So they wasted my time and lied to me about other choices just to get me out the door. It seemed like all of them were new and had nobody was there to actually instruct them. Absolutely terrible urgent care, do not go here if you can help it. read more

I was sent here as my Workers Comp Dr after being injured at work. So far, I've been quite pleased. Have seen the Dr. assigned to me three out of four visits; when he was especially behind for one of my check ups, they had me see his associate, with only minimal delay. I have had no issues with front desk staff, or back office personnel. And I'm pleased with the depth of care I'm receiving regarding my injury, even advice on how to best manage both the comp claim and the SDI process. Advice seconded by both my personal physician and my attorney. Next, I also go here twice a week for physical therapy. And I my program is not cookie cutter, and a great deal of attention is paid to treating my injury while coordinating it with other preexisting conditions I have. I'm pleased. read more

Anything you see about the front desk being rude... it's true. I experienced it twice. The first time I was speaking to the receptionist. She mentioned that I needed to update my name on the online form because it was spelled wrong. Okay. She was explaining this to me while I was looking for the link on my phone to the form and did not hear this entirely. Once I found it, I asked again just to confirm what I was doing was correct. With attitude, the receptionist said, "Well it's spelled incorrectly on the form right." When I went into the exam room the PA completed my physical examination. But how her tone when giving me instructions was not friendly. She asked me about my bug bites and I was telling her a story about it. I thought "Wow! Someone is finally having a conversation with me like how my primary doctor does." The PA kept interrupting me and when it took me a while to step down from the examination bed, she repeated again in a rude way. I get it. It's Saturday. It's almost closing time. Again, I would have appreciated it if she communicated with me in a more respectful way. The only person who talked to me and treated me like a human was my MA. I didn't get her name but she was a blonde woman! The second time, I was getting a chest x-ray and before dressing into my gown, I had to share some information with my clinician. I went over to the front desk and asked politely if I could speak to the physician who checked me. The MA/receptionist had a demeaning tone and asked me why I needed to speak to the physician. I replied back saying "I wanted to share information with her that I did not previously share." The MA/receptionist again asked me why and I repeated my answer. She then responded, "Whatever you need to say to her doesn't change your results." I was in shock. Yes, what I might say to my physician might not change the results, but that response was unprofessional. It made me, the patient feel ignorant. I did not know why it was such a problem for me to speak to the physician. I understand that the clinic was busy, but I would have been okay with waiting if that was the case. Or if the MA/receptionist just kindly spoke to me explaining that I would still need to get a chest x-ray, I would have been okay with. But, I never got treated so terrible as a patient. Additionally, I saw no teamwork. The Asian man who helped me with my x-rays was frantically asking for help because he wanted to confirm if there was anything else that needed to be done before he discharged me. Mind you, he already clocked out for lunch. He was the only one that treated me respectfully. He asked for help from the 3 MAs/receptionists and asked him to check my chart. He asked who had my chart and no one knew (another problem). This poor man was running around to find my physician, MA, and chart when he clocked out for lunch already. I felt like he was the only person who cared. While I heard the 3 MAs/receptionists talking about a new grocery store at a location. I am aware that healthcare workers get treated poorly, work long hours, and are tired. That's why I am aware of my own tone and behaviors so I will speak to healthcare workers, and people in general, with respect. This was not reciprocated at Concentra Fremont. read more

Well, I have to put a star just because I can't post it. As soon as you walk in and be greeted by front desks (ma's) they give you a vibe of "why are you here?" Like they don't want you. Yes, every clinics has covid protocols of their own but saying "hey, only patients are allowed during examinations" so we said yes, then few minutes later she said "let me clarify, only patients are allowed even in the lobby." What a RUDE way of telling patients companions that. P.S. I work at a hospital setting for both humans and animals so I do understand when it's rush time, but i have never encountered a rude receptionist/ma's. I would suggest to retrain for common courtesy and hospitality. There are other words than can be use to not come out rude, also the way of tone to tell clients something that not comes out very rude or probably make a sign patients ONLY! On the lobby. read more

Do not go to this place. The staff is rude, they don't answer their phone, and they can't properly manage their patient's appointments. I've been here three times and each time waited for over an hour to see the doctor, even though I had an appointment. Even the doctor said it was embarrassing. The staff do not seem to care. I had a question for my doctor and tried to call the office, but they never answered the phone. When I went there in person, the person at the front desk asked me if I tried sending an e-mail. I told her I couldn't send an e-mail since neither the doctor nor the staff gave me an e-mail address and nobody answered their phone. If I could give it minus five stars, I would. read more

Hours say open until 10pm. I walk in at 9:10pm with no one in the waiting room and me having a ruptured eardrum thinking I hit the jackpot. And the chick at the front rudely turned me away saying they're not accepting anyone else tonight bc they have three in the back and are trying to get them out. So one star for the rude chick at the front and for the misleading hours. They also sounded like they were in a rush by "trying to get them out". So maybe don't come here if you actually wanna have a thorough assessment if you wanna get seen at night. They should also put a sign up saying no new patients after 9pm. read more

This is the worst urgent care to go to... stay away from here unless you want to wait hours. Even if you have an appointment for a simple screening they make you wait over an hour... what kind of business is this?! read more

Concentra - Urgent Care Near Me - Fremont, California

I understand that wait times are long, they can't help that. They see people as fast as they can, so be patient. The lady at the front desk was kind and patient, even when an older gentleman "went off" on her about something she had no control over. Be patient! They are working hard with the resources they have. Also, in case there are people out there that don't understand how urgent cares work... they see people based on acuity. So if you're there for a "screening" you will be sitting there for a longer period of time. read more

I'm writing this review for my father who went there yesterday. He always has to wait a long time when he is there, but Monse was able to help him with registration and expressed that she was the kindest person there out of everyone. read more

Only 1 doc and full patient load. Waited 4.5hour! They make so much money, They can afford to have more doctors working!! Avoid at all costs! read more

I just step out of this Concentra urgent care. Beverly is wonderful, caring with great personality and professionalism. Never had such wonderful experience at any of Concentra branches where I happened to be many times before because of the nature of my job requiring lab works and checks; however, my encounter today changed my perception of the organization. Multiple times I tried to avoid Concentra due to my frequent bad customer service, but today it looks like that Concentra at walnut, Fremont scored high due to Beverly and her colleagues. Please encourage Beverly! read more

Incompetence, thy name is Concentra. For how low standards I already have for a lot of things in health care, this place met a new low. I can get over rude staff. I can get over unclean facilities, actually no that's bad for a health care place so this is pretty bad already. But I can't even tell if this place is INCOMPETENT or STRAIGHT UP MALICIOUS. They had the audacity to purposely misinterpret the results of my work-required health check test, going against the procedure recommended by known health guidelines AND the methodology of any other clinic where I've done this test before. Medical professionals are supposed to use evidence based practices, but these clowns ignored everything and just pushed the result they wanted because it would force me into additional procedures for them to bill for. But since this was for work, I had no choice. And when I tried to argue, they brought in additional doctors who didn't even really pay attention and just agreed with whatever the first person said without bothering to actually take a real examination themselves. Honestly it felt more like they were just getting more people in the room to intimidate me into accepting their false positive. I don't know if other Concentra clinics are as bad, but please avoid this place at all costs. Your health is important and you shouldn't leave it in the hands of doctors who don't deserve their medical license and assistants who need to go back to middle school to relearn basic critical thinking skills. And maybe take a course on how not to be rude. And malicious. This is actually probably malpractice but I'm not a lawyer so I don't know but if someone can weigh in I feel like these people should have their medical licenses revoked. read more

The front desk is very rude and irresponsible. I wonder who is in charge of this place. The nurse at the front desk repeating the same stuff when we are in urgent. I said I understand. Why didn't she listen what I said. Why couldn't they do that easy and faster for the paper works first when someone is in urgent. The paper works taking forever as well. The urgent care should be for urgent patience. Not this one. read more

DO NOT GO HERE!! Go ANYWHERE ELSE but here!!! I had an appointment early in the morning, came in and filled out the forms and there's 10minutes left until my appointment time. I was early! Tell me why I didn't get called in until two hours later. What's the point of being scheduled an appointment when patients don't get to go in anywhere near the appointment time? I'm not blaming any of the medical workers at all. They did their jobs fine. It was the receptionists that were the WORST! They forgot about me and only remembered after I came up to remind them. They then sent me a form to fill out on my phone (1.5hrs AFTER my appointment time) and then I got sent in 20min after that. The medical lady in the back apologized seeing that my appointment was early in the morning and asked me why I didn't get sent in sooner. That if I had an appointment, I would've gotten sent in not long after that. Then she saw on her computer the time I checked in. I said no, that's the time that the receptionist remembered to send me the form to fill out on my phone (took quickly 3min to do), when I've already been present in the waiting room having all my paper forms filled out and given to them since early in the morning all finished before my appointment time. She saw the time and was like "wow it's already noon you've been here for so long. they should've sent you in a lot sooner! Sorry I was working on all the patients when they should've sent in the appointment patient in (aka ME)!" I'm like NO DUH!!! The receptionist literally screwed up which ended up screwing me over. I wasted so much time, and i knew it was his fault. They kept calling in everyone that came into the clinic after me. I ended up being the only one in the waiting in the waiting room from the morning batch and everyone who later came in was close to noon. When I had an appointment early and everyone else was after me. It's ridiculous. I only had to go here because my company assigned this place for me to get my check ups, so I had no choice. If you have a choice, listen to all the bad reviews and dodge this place. Save your money and don't go here!! read more

If I could give this place zero stars I would. Last Monday my wife came in to have her ears washed out for ear wax. She nearly passed out from the procedure. I assisted the nurse in preventing her from falling off the exam table. Per the Doctor's directions we returned this Saturday. I went to move a chair so I could sit with my wife, and was told not to move the chair. I informed them what happened on Monday. I was told that family members could NOT be in the exam rooms. Wife just texted me saying they said that if she requires a chaperone one can be in the exam room. read more

If you want to waste your precious time, come to this urgent care. The name urgent care is very contradictory to their service. You come here for Urgent Care but it's taking them forever to provide service. It's definitely not urgent at all. read more

This is the worst place to have to get a drug screen. DO NOT come on Fridays. I waited in line down the front when I can when they first opened at 8. It took 30 min to get to the front of the line to get registered. they told me 30-45 min to get called. ok no problem. when the 45 min came up I went up to check and she hadn't even put my info in the computer yet. waited 20 more minutes asked again they said there was 3 people in front of me but they would not give me an ETA. It has been 2 hours and 30 minutes so far and have not been called. One of the front desk ladies are very rude! if I didn't need to have this screen done today for my employer I would have walked out. this is ridiculous! read more

Terrible customer service. Why set up appointments and not honor the time. I have a 4:30pm appointment and it's 5:15pm and still waiting. Spoke to another patient in waiting room. He has a 3:30 appointment and he has been waiting 1 1/2 hours now! Worst place ever!!! read more

call early in the morning to ask about apppointment, said only walk in and was told total time spending in the office " in and out around 90 min" total... arrived at the location 30 mins after the call ... checking and waiting for 2 hrs .... all the people at the station at the time of my visit had gone home ... and I was still waiting in the waiting room with new groups of patients .... checked with the staff and said wait for another 20 mins as there was still 1 more patient in front of me ... checked back in 30 min and still heard 1 more patient in front of me .... = 2.5 hrs of waiting .... check back in another 30 min and said there is still another patients in front of me and my file was pushed 4 binder up and said total waiting time now 4 hrs and I had waited 3 hours already.... instead of 90 min total "in and out" at the time the staff tricked me at the begining to lure me in the office ..... The other lady at the front desk then told me if I didnt want to wait any longer then I can left ... She said with a very bad attitude as in "we dont need patient" .... yah because of your horrible service and "didnt want patient" .... I decided to left the office and go to different urgent care who let me book the appointment and provide a friendly, non-discrimination service! Never come back read more

This place is horrible, I wouldn't even call this a healthcare center. I waited 2 hours to get called into a room, then the MA/Nurse? didn't know how to inject a TB test. They never got it under my skin, they were injecting the liquid above the sub-dermal layer, it was just dripping off my arm. I actually had to teach them as they were doing it how to inject the TB test, very little actually got in and by the time I left my bubble was already flat. After that mess, I sat in the room for another 40 minutes because they couldn't find my chart in the system. The ladies that work at the front desk hate their jobs just as much as the people hate going to this place. Whoever owns this business needs to provide better nurses, better office staff, and a better way to sufficiently run this place -- that way there isn't 40 people waiting in a small lobby for 3 hours AND so that patients actually get their health care needs properly met. read more

Came in for work related injury walk-in and they saw 5 people before me that walked in after me. 2 of them didn't even have appointments.

I went this morning to this location (with a previous setup appointment) to get a drug test for a new job position. I have arrived at 8:00 am and left very happy at 8:45 am. From the time, I stepped on that location everything was smooth and fast from the Front Desk personnel to the back Team, both provided me guidance, the equipment for my exam, and care to the end. THANK YOU SO MUCH !!! read more

I would give this business and all its other locations a -5 stars if I could. I'm not sure how they operate or if they even know how. The wait times are ridiculously long every single time you go. Even if you show up right at opening, the wait time will be 2 plus hours, if you come in later forget it. You'll be waiting 4 plus hours because they are always "slammed." It seems like the problem is short staffing and disorganization. An appointment system would benefit this place however most things are walk-ins only. A joke. Employers should do a little research before sending people here. It's lowkey disrespectful for anyone to expect you to wait 4-5 hrs for simple things like a fit test, or any other service they offer. I would honestly rather slit my throat than need to come here for anything. Truly. It's beyond me how places like this are open and the level of care you receive is sub-par. read more

Mary-Anna, Karina, MD Nyquist and Ryan rule! I'll begin with Karina. They- are (yes, I understand this isn't proper English-grammar and comes off as plural like the word ignorance can be taken illocutionary when i mean that if you don't understand why i am writing they- may i explain- i don't know how this person identifies but they are a special person I can't understand why this place is only getting 2.5 stars. I've literally never been to a place with better bed side manners. I'm going to comment further when I discover my md..Oh, I've just called I've Nyquist, Karina pronounced Cah-RI-na; please respect the way of pronunciation due to the fact that this person clearly speaks multiple languages. Both Karina and Mary Anna are amazing and this place is open minded to people with social anxiety..in fact- they've just called me while I wait in my car to go in..Karina treats my wound with care and it starts at the front desk-hearing me, a patient talk about it bleeding and putting me in as a sense of urgency and asks that i check in immediately (over the phone because i have phobia about crowds) Thanks Mary Anna! Who also should be respected for being able to speak multiple languages Oh I'd also like to talk about Ryan was so business and on top of his game when doing my ex ray's (I assume he speaks another language than Spanish but that is only my discernment- he asked Mary Anna to translate but she stayed on task with her patient (me) then i said: I'll gladly translate! Mary Anna smiled and said: "that is so kind however it is against the rules"- She is by the book and kind and understood that i wanted to be helpful! Ryan has clearly been in the business for a long time. Ryan did my ex-ray and was clearly proud of his work, thorough and polite. All these people leave baggage and personal info at the door- I never hear about it.This place is the best urgent care I've been to. I wish Nyquist was my primary care and is absolutely fantastic. Huge props the whole staff here. In fact- I'm writing this review as a person with major agoraphobia and autism. As I said- I'm grateful for this company and this site in particular due to their ability to be kind enough to bend for my adults with disabilities-Mary Anna just listened to me discuss something personal- she was on her way out of the office; I don't know if she needed to go to lunch, had another client to speak with or whatever but I know with aspergers comes awareness of my actions after they are taken. It was rude of me to hold Mary (mar-i-han-ah) Anna back and she could've wrote of my perseverating and literally told me "whatever" like every other medical professional but no- she stayed and heard me out. She listened to me babel about something as arbitrary as a blue sky to those that see it as unimportant but people on the spectrum find someone comfortable and literally hold them socially hostage and won't stop talking and often have zero filter. She heard me stop and heard me out. She stayed about five minutes after my vitals were taken- I'm not saying expect this from her because maybe she heard what I had to say about numbers, something that may or may interest her but she stayed because maybe I was so acute in misery with toe pain and have been isolated with just one person to talk to-Mary-Anna- could have ignored me. She didn't. She may have risked a timer I'm not aware of-I don't know but she certainly; also Karena and Nyquist who let me sleep one day because I remember hearing her walk in and say-okay- noticed me sleeping because I'm homeless and was and am treated like dignity to the point to where I am so incredibly comfortable here-I come from Sacramento, California. Nyquist let me rest for five minutes and allowed the kind nurse to come in and show me how to use crutches-which I still- after being thoroughly taught- don't know how to use but don't be quick to judge because I'll pass the mini-bar and bar exam without college and I'm willing to do any mathematics you want. I obsess about math and frequently toy with the most difficult problems in the world but I'm so stupid-I can't be taught to use crutches. God bless! read more

Concentra - Urgent Care Near Me - Fremont, California

I got stitches here and when I returned to remove them 10 days later, I was told they couldn't find me in the system. How bad can your system be that you don't even register patients. read more

Super rude and unhelpful. I went despite seeing the other negative reviews, but sadly they're true. Better off going somewhere else even for something as simple as a pre employment screening. read more

I had to come here as a requirement for employment for a health screen and flu shot. As a walk in appointment at around 11am I was told the wait time to been seen was 3 hrs! I ran some errands got lunch and returned at around 1230pm. Sure enough at around 2pm it was finally my turn. After being weighed, measured, etc. I was asked to disrobe down to by underwear and wear a paper gown and wait to be examined. Nurse comes in 10mins later and asks me if I can move to a different room (while still wearing the paper gown) because they need the room to see another patient. Ok fine, I got escorted to a different room across from mine. As of right now as I am writing this review it's about 330 and I am STILL in this paper gown waiting to be checked out. I wish I could just go to Kaiser instead of this place for my screening since I still have kaiser insurance and I know that I would be in and out in under an hr. This place sucks and all the other 1 star reviews should speak for itself. read more

this is the longest i have to wait for a physical. two hours and still counting after check in. I see a lot of staff but can't find any reason why it takes this long. read more

Can it give zero stars?? This place is horrible!! Completely unorganized and the staff is incredibly rude. 45 minute wait for a urine analysis is unheard of!! Such a waste of time. read more

Appointments at 4pm checked in a room until 5:00pm becUse they need to prep a room???? Anyways still waiting after for about 45 minutes more for the doctor to come in. "URGENT care" really ??? Im writing this as im still waiting for the doctor which still hasn't shown up i regret coming here..... read more

Unwelcoming front desk receptionists. It's like they scare you first that you have a 2 hour wait and you must pay first.

Very rude front desk service, only Dr. Caballero deserves 5 stars! As mentioned already here the front desk lady called Ana is very rude (no comparison to the angel next to her) and gives you the impression that you better not want to stay there. She asked for my reason and I said I think I have a broken finger and would like to get an x-ray. Then she starts dropping all this comments in the hope to give me reasons to leave again. Like "oh btw the x-ray technician already left for the day" (it was 7pm and they close at 8pm), "oh but if you still want to see a doctor today and come back tomorrow then you have to pay twice" "Oh it doesn't look like it but if we wait now it's going to take like 2 hours. There are people waiting in the back already" Just one person was sitting in the waiting room. And really, I am there at 7pm and you tell me 2 hour wait time when you close at 8pm??? I did come again the next day after I had to coordinate with my husband to leave work earlier as we have a 6 months old baby. There she was again trying to add her comments and I just said when I arrived at 4pm "sure I can wait until 8pm". While we were waiting that said lady pissed off some other patients as well and they stormed out of the door. They let me husband sign that Covid paper but then kicked him and my baby out when I got transferred into a room saying only patients in the waiting room, when nobody else was sitting there and it was raining outside. After 2.5 hours I was done but I still tried to make sure that the x-ray technician will see me this time before she leaves. She was a little bit all over the place as well. The only good experience was finally Dr. Veronica Caballero, which is why I gave 2 stars, otherwise it would be 0. She was very nice, patient and knowledgeable also showed sympathy that this long wait time wasn't ok. So bottom line DON'T GO THERE! And Ana should understand if she pisses of people in the front and patients don't come in or back and who is going to pay her paycheck then?? read more

I came to Concentra due to the fact the Sutter Urgent Care was full. I had been experiencing sever cold symptoms including pain in my chest. I was worried it was bronchitis due to my mother always getting that after flying. I went in and it was completely empty besides me and one other person. I waited 2 hours in a freezing cold room to be seen( they moved me out of the room because it was even too cold for the doctor). When I was seen, the male doctor proceeded to call me "dumb" for getting my tonsils removed the year prior. Stating it keeps u from getting sick. He check my vitals, my nose, throat, ears, ect. And told me I was fine and needed to go home eat some soup and drink some water. He kept telling me he can't give me anything and treated me like I came there to ask for medication? I sound extremely congested, im having a hard tim breathing, and his exact words were "I don't know what to tell you, you're fine." Next day I went and bought an at home covid test and I'm positive. The doctor was rude, not helpful, and had no patience. Do not recommend this place. read more

This was the worst urgent care I have ever been to. First, after waiting for an hour they told me that I need to wait for another hour.As I was pregnant I asked if I can be seen earlier and what the reason for delay was the lady at the reception said that she is jut checking me in on the system although I completed my forms an hour ago. Without even saying sorry she started to cite her own justifications. When I raised my voice as I was becoming angry she threatened me for calling the police...Very disappointing way of being treated in healthcare read more

My job made me come here and I'd never come back by choice. I had an appointment at 12:30, got here at 12:20, it's 1:50 and I'm still waiting. What the hell was the point of an appointment?? read more

0 STARS!!!!!!!!! If you can help it, run away from this place as fast as you can! The staff are ruder than rude and the wait is awful. I would choose to go to a different location if I were you, even if you have to wait, its better than dealing the the most absolutely miserable personnel I've even encountered. There is a time an place for rudeness and this, professional establishment can give two f**** if they are unpleasant or not. THIS IS FAIR WARNING read more

Front desk lady is so rude! Same one every time I go. Wait was 30 mins to an hour, I understand they can be busy but she really said "you can leave if you don't want to wait, you don't have to be here". Like ma'am you think I want to be here? Doctors really don't care, they just want to get you out of there fast. If I could go anywhere else I would but unfortunately it's the place my job sent me. read more

the staff is extremely rude and unprofessional. i had to to come due to a work injury and my job sent me here and they told me it would be a 2 hour service NOT 2 hour wait. when i asked how much longer the lady at front was being so rude i don't know how they let her work here. i waited an hour and a half to get my blood pressure taken and waited more than 2 hours to get helped. the service is horrible and definitely do not recommend this place to anyone. the place is disgusting machines are dirty and floor is dirty w hair balls everywhere. super unsanitary didn't see the DR wash her hands while treating my wound. scared at how this place is open it's a hazard to society read more

Like many of the other reviews, I agree the wait time was nuts. However, after the long wait I was able to see my Primary caregiver in PA Cabelleros. She is always excellent and will stop at nothing to get you the best care possible. I have been going to Fremont Urgent Care for years and am a little sad that they have merged with this new company and will be devastated if I have to find a new place to go for healthcare. It's hard finding a Doctor I trust. read more

the worst place to go, waiting a long time if you don't have an appointment is understandable but even when you go in with an appointment be prepared to wait 1 and a half hours to two. this is ridiculous. all employees do is sit around and talk. save your time and money and go somewhere else read more