I had painful swelling of the eyelid and found Concentra through my insurance carrier's website. The gentleman at the front desk was professional, prompt, and friendly. I also noticed they had separate containers to place pens after use so that they could be cleaned rather than integrating them back in with the clean pens, and I appreciated that detail.
However, what really compelled me to write a review was the doctor. I'm kicking myself for not remembering his name. I was so pleasantly surprised at how thorough he was willing to be to address my concern. Sometimes I feel a bit rushed at urgent care facilities (which isn't unfair, as they have lots of folks to attend to), but I didn't feel rushed with this doctor AT ALL. He explained in detail what was going on with my eye, and I had a handful of follow-up questions that he answered informatively and with care.
Along with a prescription, he sent me home with a reusable heat pack as well as several alternative home remedies I could try if I was interested. At the end of it all, he also escorted me back to the front lobby.
Medical care can be so hit or miss, so I just feel very relieved and appreciative when I encounter a provider that actually treats me with care. If he worked anywhere else I'd have asked him to please be my PCP :)
I would go back to Concentra Bellevue if I ever have any other urgent medical needs. read more