I did not use their services but this was my experience. I brought in a gaming laptop I bought for…read more$450 a few years ago (it was a Victus of FB marketplace). I set it down and told him it wouldn't turn on and explained what I tried. He told me his rate was $125 per 30 minutes and he wouldn't even touch it until I agreed. So he didn't know if he could even fix it let alone how long or if there would be added costs for the fix. He told me this was a "VERY fair rate". So this was WAY more than I expected to pay being an hour of work equated to over half the cost of my device. I then went to Micro Center down the road who could diagnose it for $80 flat and would help cover any costs of the fix. I went with Micro Center and they fix my computer and returned it 3 days later for $120 total. Now I think this business could've fixed my computer same day but I would've guessed at double the price and I didn't mind waiting. Overall I'm giving this a 2 because it seems expensive and telling me it was a fair rate seemed dishonest. The one employee wasn't overall very mean or anything but he came across as unwilling to help or answer any questions I had.

I have used Keith multiple times to fix computers and buy computer equipment over 10 years. I don't…read morethink you could find a better place to buy a used computer or have your computer fixed.

I've worked with NTI for the last few years, and they are awesome! Helpful, professional, and…read moreprompt. Highly recommend.

When we decided to upgrade to quick books multi user we had problems with our network connection…read more Intuit spent several hours and could not fix it. We called Ryan to help us out, he and his team worked on it right away and got it working flawlessly within a very short time. These guys are the best. He also accessed our network security and gave us several great ideas to help us be more secure on the internet.

I have a new Lenovo Think Station that crashed. Lenovo came out…read moreand replaced the mother board, the crash corrupted the boot. I tried to get a new boot repair disc from Lenovo. But after many "I am sorry" and "thank you for your patience" I finally took it to Computer Fixx in Eden Prairie. John explained that they have several possible ways to get the files recovered and get the computer going again. After a day and a half, John called and said the computer was ready. They had checked the computer over completely. They found that Lenovo had put the incorrect mother board in and some of the other configurations were also incorrect. John and his team get a FIVE PLUS rating from me for both their honesty and speed in which they fixed the computer. I highly recommend John and his team for the work they did and could not be more happy. Lenovo sure is not IBM, in fact far from it. Roger S

I have a lap top that I rarely used, but suddenly was in a position which required its constant…read moreuse. As luck would have it, it fell off the couch and hit the hardwood floors hard. it stopped working properly. I took it to Computer Fixx in Eden Prairie and I couldn't be more happy with the results. John was amazing! Turns out my computer gave him a run for his money and he would fix one thing, and another would go wrong. He covered all additional fixes under warranty of the original, very reasonable, payment. He didn't give up until I had a fully functioning laptop. I couldn't recommend them more highly. Fast, friendly effective service at a very reasonable price!!!

Very honest and skilled. Explain everything in plain English. They tell you pptions, and dont want…read moreto take your money if they dont think you need a particular service you asked for. They explain how to fix things yourself if you can. I highly recommend Chipheads!

Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

Completed an upgrade and restored performance to a 12 year old PC…read more Great repair follow-up and all at a very reasonable cost. I highly recommend their service.

Excellent service , very knowledgeable and honest! The technician was on time and worked…read moreefficiently on my compute. He was able to find and solve the issue.