I do regret not being able to zero stars this behemoth…read more Atrocious service. We bought an iPad in Apple, Florida Mall two weeks ago. We only got to turn it on last Friday. It kept turning itself off and despite being fully powered up it said it was out of power. Simply it's clear it's not fit for purpose. We rolled up to Apple Belfast with a piece of crap not fit for purpose to be asked if we had made an appointment to see a technician. So my question was, are you having a laugh? If I went into any other business having bought something not fit for purpose we would get an apology and an immediate replacement but not Apple. Their approach was to make an appointment for us. Fortunately it was 30 minutes hence. It was 11:30am and I determined I'd give it an hour and leave to leave it to the credit card company to refund us. They sell us a piece of broken crap and keep us waiting to suit their procedures. Now there's a common expression in these parts 'arsin about'. This store had 3 or 4 staff just arsin about. Any one of them could simply have replaced the broken pad. At about noon we got a text to say our appointment was imminent but 20 more minutes would pass to get attention from Vivienne - a charmer who remained charming when I put to him that this was not a technical issue, rather it was simply a replacement and I had no intention of accepting a repair. He briefly ran a few tests and replaced the broken iPad which could have and should have been done within 5 minutes of our going in the door. Not wasting over an hour of our time. It's not disabled friendly either as the only seats are high rise stools.

I purchased iPhone 14 pro in October the phone has failed twice once replaced and then repaired,…read morewent to collect the phone today and advised the staff member I needed to see it working before I left the store, I was encouraged to use iCloud download and the staff member would see me in 15 minutes, he never returned and 45 minutes later I complained and another staff member had to restart the whole process again. Their attitude is unhelpful, they have a highly inflated view of themselves and their processes are not at all customer focussed. I was there for 1 hour 40 minutes, back to John Lewis I think. Apple need to carryout an audit on this store to get it back to an acceptable standard. I am very disappointed again with the iPhone 14 pro and the store.

Managed a tricky laptop repair very professionally. Good communication throughtout the process.read more

Case: #37222 Where to begin. This shop used to be good about…read more8 or 9 years ago. They had transparent window behind main counter, you could see technicians actually do work and they were all highly qualified and very well run business. At that time they were the only place to be able to fix my MSI gaming laptop. Recently i went there to fix my different Lenovo Legion gaming laptop (overheating issues). They asked for nonrefundable €70. And that is fine as i was sure they be able to fix it. I had issues with laptop sometimes turning on and sometimes not turning on. Hard reset with power button helped it to turn on sometimes. Anyway after their so called diagnostics they told me this laptop is totally fried and will not be able to work again. Apparently GPU was damaged beyond repair and needed new motherboard I was very confused as I was sure it was not the case. I had it turn on and work just day prior without any issues and thermals were fine with NVIDIA GPU performing to the fullest without any frame drops or anything. Came back home and saw that my battery was not working. I had no problem with battery, so i opened the back and saw they didn't connect the connector of the battery to the main board. I connected it back. Then i realized they used electric screwdriver to screw back the main thermal cover, which is big no no. I was not even able to unscrew the screws because they were so tightly screwed back (broke tip of a screw). I called them and asked them why they used screwed the thermal cover so tight. They said they did it so that maybe connection of pins between GPU and motherboard can fix problem. I was shocked. everyone knows that thermal cover should be gently screwed back with correct order of the screws with few turns every time ( my case 1-6). And they said technician maybe just forgot to plug back the battery to motherboard. Oh and by the way, after i plugged back laptop, it worked again, it turned on. I am not saying it is totally working now, but their assessment of this laptop never be able work again and i need new motherboard was false. Anyway, i blame the ownership of this place for hiring bunch of college kids who are not familiar and are not battle tested to do tasks which are more complicated. They probably did not wanted pay extra for their more skilled technicians and they left the company so they hired young college graduates who probably just use ChatGPT to fix an issue with laptop. Would not recommend

Great service. Went in to repair a smashed iPhone screen. They came recommended by O2 team; really…read morefriendly. Cost €35, fixed in 5 mins. Was very happy! They do lots of gadgets etc as well, but was delighted by how efficient they were. Recommend!

Caution! ---…read more They sell a lot of worthless fake products. Buyed apple earpods there and asked if they are genuine products. They answered yes. The earphones felt in its parts after one week, one speaker stopped working after one day and they also sounded shitty. I also wanted to buy an iPhone 4s display unit there (they also called it "original product") but it was way to expensive (compared to other stores) and also no original part. Better go elsewhere.

Had exactly what I needed and great price. Good service, and I was in and out in one minute…read more Recommended.

Never go in these store ,I was going to buy a iPad Air 13 256gb for my study but they say they…read moredon't have it in the store only online and delivered at home 'but I feel not safe to be delivered at my address because we live in the apartment complex,I did ordered before but got stolen.so I said is it ok to order in the store and they told me it take months. Same happened to my 15 pro max but Compu b ordered for me in there store for 3 days only ,compu b in dun drum is the best very helpful,so I will definitely go there it was a mistake to trust these store .