Just noticed my review was deleted. I guess they didn't want an honest review. There is no…read moreresolution after the delivery and discharge. What can be fixed if the nurses were rude and apathetic? I can be more specific if that's what's needed. I called the number and got voicemail. In hindsight, I was told fussed at for not walking after delivery but I was in so much pain. I was in so much because I was not receiving pain medicine because I didn't know I was supposed to ask for it. I couldn't lift my right leg and needed help and only after I mentioned to one of the baby nurses did she say why that may be and confirmed I had received and injection in that leg. I was severely anemic prior to delivery so I was already weak. Was given a regular diet after a c-section (my first) so that caused more pain and problems yet just about everyone made me feel like I was the problem. No one thought to step back and say let's fix this and see what's going on? Hopefully, some changes have been made.

It might help to tell people beforehand, perhaps during the virtual tours, that expectant parents…read moreshould not bother to install their car seat because they'll have to take it in the facility with them. NO ONE told my wife and I this beforehand. My wife is only here two weeks before the expected due date due to her blood pressure. Our car seat is stuck in place inside the vehicle and isn't coming out even if Batman and Superman collaborated on it. The overall rating of this visit will depend mightily on how much help we get over the next 24-36 hours. Update: the deal with the car seat ended up not being that big a deal. That said, I'm not sure why it was made into a big deal in the first place. The bellhop-types who helped us wheel our rack of possessions to the car -- with our newborn son in his mother's arms -- were nice and cordial. Nurse Cheryl and Roshell in the nursery department were excellent with us, as was the lactation adviser whose name escapes me. They're the reasons my rating is as high as it is. The checkout process was painfully slow like it is for everyone. Sometimes you have to help folk do their jobs faster, that's all. The customer is always king, not red tape!

I have no idea how this place is in operation. It was filthy. There is not a doctor on staff, only…read morea nurse practitioner. She was clueless. Go somewhere else and don't waste your money.

When we pulled in the parking lot was empty, we hoped that meant we just caught the facility at a…read moreslow time and we would be in and out quick. Once we walked in we were handed a clip board and my husband was told to give his ID and insurance card to get checked in. Next thing we know they tell us that we will get a bill mailed to us with the cost of service rather than being informed upfront what would be covered by our insurance. They ask him if he would like tests ran he said no only for them to tell him he needed a strep test to be sure. The woman then comes in with her hair still in a bonnet and dressed unprofessionally comes in without gloves on and with an open sterile swap and proceeds to swap my husband's mouth. I just cannot explain the level of disgust on my face to see how few precautions were taken on a strep test, I just hope nobody with COVID has been here recently judging as the staff clearly isn't being the most responsible with safety measures. Definitely won't be coming back to this germ infested ran down building unless it's the last urgent car in a 20 mile radius. But by all means if you're close by and need to be treated by "professionals" who act like they don't care and probably don't wash their hands seeing as they can't even remember gloves, go for it. But you've been warned. Oh, and the woman who preformed the swab? She also checked us in and took his vitals-- all without washing her hands, using hand sanitizer, or putting on gloves. Definitely one of the least hygienic places we've been.

Radiology is terrible. Every time I'd call I was met with huffing, puffing, and attitude. If you're…read morethat miserable to where you can't do your job then maybe you're in the wrong field. Never was called to schedule over a week of waiting and excuses. Meanwhile the other location had it done within minutes. I needed a CT over a week ago but the lack of care and urgency is disappointing and made me seek care elsewhere.

My daughter was admitted to River Oak Hospital after going into labor at 22 weeks pregnant. This…read morewas one of the most unprofessional hospitals I have ever encountered. The sense of urgency was completely absent. Regarding the IV and the catheter, the nurse seemed to lack knowledge, as she attempted to insert the IV four times without success, and the catheter nurse appeared equally uninformed about the procedure. We arrived at 12:00 PM and did not see a doctor until 5:30 PM. Only two members of the entire nursing staff seemed to show any genuine concern. If you value your life and the life of your family member, I strongly advise against going to River Oak Hospital. When every second counts, this is not the hospital you want to be in.